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Help with removal of "VirtuaMonde" Trojan.

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Help with removal of "VirtuaMonde" Trojan.

Unread postby Ronnie » August 23rd, 2008, 1:32 pm

Just got this virus today, noticed it as soon as my computer slows down, lag, hang and pop-ups messages and ads.

I've tried Spybot S&D and Spyware Doctor but to no avail. Help will be appreciated..

Here is my log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:22:58 AM, on 8/24/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Microsoft Hardware\Keyboard\type32.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wdfmgr.exe
C:\WINDOWS\system32\UAService7.exe
E:\Spyware Doctor\pctsAuxs.exe
E:\Spyware Doctor\pctsSvc.exe
E:\Spyware Doctor\pctsTray.exe
C:\WINDOWS\System32\wbem\wmiprvse.exe
C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\wbem\wmiprvse.exe
E:\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - E:\FlashGet\fgiebar.dll
O3 - Toolbar: Megaupload Toolbar - {4E7BD74F-2B8D-469E-CCB0-B130EEDBE97C} - C:\PROGRA~1\MEGAUP~1\MEGAUP~1.DLL
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [osCheck] "E:\Norton AntiVirus\osCheck.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [IntelliType] "C:\Program Files\Microsoft Hardware\Keyboard\type32.exe"
O4 - HKLM\..\Run: [ISTray] "E:\Spyware Doctor\pctsTray.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O8 - Extra context menu item: Download All by FlashGet - E:\FlashGet\jc_all.htm
O8 - Extra context menu item: Download using FlashGet - E:\FlashGet\jc_link.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - E:\FlashGet\flashget.exe
O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - E:\FlashGet\flashget.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} (System Requirements Lab) - http://www.srtest.com/srl_bin/sysreqlab3.cab
O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} - http://messenger.zone.msn.com/binary/ms ... b56986.cab
O16 - DPF: {2B866353-E598-4403-8E4D-B871AB30DC55} - http://www.singnet.com.sg/technical/hel ... edCtrl.cab
O16 - DPF: {48884C41-EFAC-433D-958A-9FADAC41408E} - https://www.e-games.com.my/com/EGamesPlugin.cab
O16 - DPF: {5C051655-FCD5-4969-9182-770EA5AA5565} - http://messenger.zone.msn.com/binary/So ... b56986.cab
O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} - http://messenger.zone.msn.com/EN-SG/a-U ... E_UNO1.cab
O16 - DPF: {67A5F8DC-1A4B-4D66-9F24-A704AD929EEE} (System Requirements Lab) - http://www.systemrequirementslab.com/sysreqlab2.cab
O16 - DPF: {69EF49E5-FE46-4B92-B5FA-2193AB7A6B8A} (GameLauncher Control) - http://www.acclaim.com/cabs/acclaim_v5.cab
O16 - DPF: {7606693A-C18D-4567-AF85-6194FF70761E} - http://app.ipop.co.kr/gom/GomWeb.cab
O16 - DPF: {9122D757-5A4F-4768-82C5-B4171D8556A7} - http://appdirectory.messenger.msn.com/A ... tPkMSN.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Me ... b56907.cab
O16 - DPF: {CD995117-98E5-4169-9920-6C12D4C0B548} - http://gamedownload.ijjimax.com/gamedow ... in9USA.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/f ... wflash.cab
O16 - DPF: {D88C7675-7CEE-4C9A-BDD4-7A43EED7794D} (Logout Class) - http://www.gamengame.com/KALogoutComponent.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{DB0B5ABB-5568-4170-A292-AE859AACDE79}: NameServer = 165.21.100.88 165.21.83.88
O20 - AppInit_DLLs: nwjrnf.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - E:\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - E:\Spyware Doctor\pctsSvc.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
O23 - Service: SecuROM User Access Service (V7) (UserAccess7) - Sony DADC Austria AG. - C:\WINDOWS\system32\UAService7.exe

--
End of file - 8359 bytes
Ronnie
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Posts: 2
Joined: August 23rd, 2008, 1:20 pm
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Re: Help with removal of "VirtuaMonde" Trojan.

Unread postby jmw3 » August 24th, 2008, 9:15 pm

Welcome Ronnie

I will be helping you under the guidance of one of our expert coaches.
Please give me a little time to get back to you with instructions.

In the meantime please note the following:
  • Any recommendations made are for your computer problems only and should NOT be used on any other computer.
  • Please DO NOT run any scans/tools or other fixes unless I ask you to. This is very important for several reasons. Here are just two of them:
    1. The tools that we use are very powerful and can cause >>irreparable damage<< to your computer if not used correctly.
    2. Commercial scanners, for the most part can not completely remove some of the more "resistant" infections. This makes it much more difficult to get rid of completely.
  • If you get stuck or are unsure of something please ask for a further explanation, do not guess.
  • Continue to respond to this thread until I give you the All Clean!
Please Note: My instructions to you are checked by an expert prior to posting. This may cause a small delay between posts.
Thanks
John

Create an Uninstall List
  • Start HijackThis
  • Click on the Config button
  • Click on the Misc Tools button
  • Click on the Open Uninstall Manager button
  • Click on the Save list... button and specify where you would like to save this file
  • When you press the Save button a notepad will open with the contents of that file
  • Copy and paste the contents of that notepad here in your next reply
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Re: Help with removal of "VirtuaMonde" Trojan.

Unread postby jmw3 » August 28th, 2008, 2:54 am

Hello

THREE DAY BUMP!

It has been three days since my last post.
  • Do you still need help with this?
  • Do you need more time?
  • Are you having problems following my instructions?
If after 48hrs you have not replied to this thread then it will have to be closed!

Please let me know if there are any problems. Thanks!

John
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Re: Help with removal of "VirtuaMonde" Trojan.

Unread postby Ronnie » August 28th, 2008, 9:06 am

Hello John,

Thank you for the swift reply. As I was really desperate that day when my computer was infected, I have gotten help from a technician to fix/remove the virus for me immediately as I couldn't wait any longer.

But still, I really appreciate your help and reply.

I will be sure to come back here in the future if were to require any assistance.

Once again, thanks!

Ronnie
Ronnie
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Posts: 2
Joined: August 23rd, 2008, 1:20 pm

Re: Help with removal of "VirtuaMonde" Trojan.

Unread postby jmw3 » August 28th, 2008, 10:37 am

Thanks for letting me know.
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Re: Help with removal of "VirtuaMonde" Trojan.

Unread postby NonSuch » August 28th, 2008, 12:46 pm

As this issue is resolved, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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