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AntiVirus XP 2008 Help!

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Re: AntiVirus XP 2008 Help!

Unread postby turtledove » August 27th, 2008, 10:25 pm

Hello Mikchi,
Thank you for letting me know. Did you try while you had your Anti Virus program on? That may /can interfere with online scanners. Also, are you using the AVG 8 that includes the Firewall?
The issue with more bars is okay, just showing that it's taking time to load.

First
For now, Uninstall, as shown below.
Your Adobe Acrobat 6 versions are likely hanging up the computer, as old uninstallers will/may do. Uninstall it first, as follows, then reboot PC.
First
Go to Start-->> Control Panel-->> Add/Remove Programs:
    Remove Adobe Reader 6.0.2 and 6.0.1
Reboot PC
**Please follow above procedure for all Adobe versions before updates are applied.
Then please do ALL the updates at Adobe site listed in my previous post.**


Second
Let's run the following to see what may be causing any other problems or slowdowns.
  • Download random's system information tool (RSIT) by random/random from here and save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)


Third
Run Malwarebytes' Anti-Malware
    Open Malwarebytes' Anti-Malware through Start-->> Programs
  • Select Update Tab
  • Update Malwarebytes' Anti-Malware
  • Then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform full scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply.
  • If it needs to do a delete on reboot, please do so.
  • If you accidently close it, the log file is saved here and will be named like this: C:\Documents and Settings\<your username>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt


Post
log.txt
info.txt
mbam-log-date (time).txt
New HijackThis last - how your PC is running
(May need 2 posts or 3, depending on the logs sizes)

Thank you

Turtledove
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turtledove
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Re: AntiVirus XP 2008 Help!

Unread postby turtledove » August 30th, 2008, 7:42 pm

Hi,
3 Day Reminder
Are you still needing help, or are there any problems with running the above instructions?
Please let me know, if you need more time so this topic isn't closed.

Thank you

Turtledove
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turtledove
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Re: AntiVirus XP 2008 Help!

Unread postby Mikchi » August 30th, 2008, 8:47 pm

Hi Turtledove,

Sorry I haven't responded as soon as I normally do, just been bogged down with college coursework and my job.

I will get these posted up when I wake up at it's almost 2am here and I've just come off a 16 hour day so I need my sleep :lol:

Thanks for the patience :)


Mikchi
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Joined: August 21st, 2008, 8:43 am

Re: AntiVirus XP 2008 Help!

Unread postby askey127 » September 3rd, 2008, 3:17 pm

Mikchi, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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