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I think I may have a problem.

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I think I may have a problem.

Unread postby jtrim » August 15th, 2008, 7:38 pm

My computer is incredibly slow when playing online games, such as WOW and Wizard101, as well as incredibly choppy with streaming video. This is a new occurrence and has only been happening in the last week or two. I also tried to defrag my hard drive and this error message came up:
MMA cannot open the file c:\WINDOWS\system32\dfrg.msc
This may be because the file does not exist, is not an MMC console, or was created by a later version of MMC. This may also be because you do not have sufficient access rights to the file.

I have been able to defrag my hard drive before, so this sent up alarm bells. I also ran a speed check through shaw and my internet connection seems fine.
If you could help me find out why gaming is all of a sudden so laggy and I cannot defrag my hard drive I would be extremely grateful.
Thank you.
jtrim
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Re: I think I may have a problem.

Unread postby gringo_pr » August 23rd, 2008, 2:53 am

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems. HijackThis logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that it happens.

Please do not run any other tool untill instructed to do so!
Please reply to this thread, do not start another!
Please tell me about any problems that have occurred during the fix.
Please tell me of any other symptoms you may be having as these can help also.
Please try as much as possible not to run anything while executing a fix.

If you follow these instructions, everything should go smoothly.

:install hijackthis:

  • Download HJTInstall.exe to your Desktop.
  • Doubleclick HJTInstall.exe to install it.
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed, it will launch Hijackthis.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Copy/Paste the log to your next reply please.


    Don't use the Analyse This button, its findings are dangerous if misinterpreted.
    Don't have Hijackthis fix anything yet. Most of what it finds will be harmless or even required
    .

:uninstall list:

    Make an uninstall list using HijackThis
    To access the Uninstall Manager you would do the following:

    1. Start HijackThis
    2. Click on the Config button
    3. Click on the Misc Tools button
    4. Click on the Open Uninstall Manager button.
    5. Click on the Save list... button and specify where you would like to save this file. When you press Save button a notepad will open with the contents of that file. Simply copy and paste the contents of that notepad here in your next reply.

:information and logs:

    In your next post I need the following

      1.log from hijackthis
      2.uninstall list

Gringo
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Re: I think I may have a problem.

Unread postby NonSuch » August 26th, 2008, 4:00 am

Due to lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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