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Need help with a pesky Adware/Spyware removal!

Unread postby Reid Hill » August 14th, 2008, 11:30 pm

Need some help eliminating an irritating Ad-ware/Spyware pop-up that links to: hxxp://www.antispycheck.com/?aid=1012.
(I'm sure you guys are probably familiar with this outfit). There also is an icon in my system tool bar that constantly
alternates between a red 'X' and a blue ' ?'. If you click on it you will go directly to the site noted above. If you don't,
it seems to have a timer such that the pop-up continually comes up with a warning box stating:

"System Alert! System has detected
a number of active spyware applications
that may impact the performance of your
computer.Click the icon to get rid of
unwanted spyware by downloading an up
to date anti-spyware solution"

I'm new to your website and this is my first posting attempt. Thanks for any help you can give me! :lol:
My file is below:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:28:19 PM, on 8/14/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\Multimedia Card Reader\shwicon2k.exe
C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
C:\Program Files\ScreenPrint32 v3\ScreenPrint32.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\SiteAdvisor\6261\SiteAdv.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Sony\Sony Picture Utility\PMBCore\SPUVolumeWatcher.exe
C:\Program Files\Yahoo!\Widgets\YahooWidgetEngine.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\Program Files\SiteAdvisor\6261\SAService.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\McAfee\MSC\mcshell.exe
C:\Program Files\McAfee\MQC\McpAdmin.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\Program Files\Microsoft Office\Office10\OUTLOOK.EXE
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://internetsearchservice.com
R1 - HKLM\Software\Microsoft\Internet Explorer,SearchURL = http://internetsearchservice.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://qus10.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://internetsearchservice.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://internetsearchservice.com/ie6.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://internetsearchservice.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://my.msn.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://internetsearchservice.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://internetsearchservice.com/ie6.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://internetsearchservice.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://internetsearchservice.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://internetsearchservice.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://qus10.hpwis.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost;*.local
R3 - URLSearchHook: (no name) - {00A6FAF6-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\1.bin\MWSSRCAS.DLL
O2 - BHO: MyWebSearch Search Assistant BHO - {00A6FAF1-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\1.bin\MWSSRCAS.DLL
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: mwsBar BHO - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\1.bin\MWSBAR.DLL
O2 - BHO: (no name) - {089FD14D-132B-48FC-8861-0048AE113215} - C:\Program Files\SiteAdvisor\6261\SiteAdv.dll
O2 - BHO: McAntiPhishingBHO - {377C180E-6F0E-4D4C-980F-F45BD3D40CF4} - c:\PROGRA~1\mcafee\msk\mcapbho.dll
O2 - BHO: CitiUS Shared Browser Helper Object - {387EDF53-1CF2-4523-BC2F-13462651BE8C} - C:\WINDOWS\system32\BhoCitUS.dll
O2 - BHO: 604262 helper - {4F006697-FB04-4B67-86BB-0DCA9C0514B4} - C:\WINDOWS\system32\604262\604262.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: McAfee SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} - C:\Program Files\SiteAdvisor\6261\SiteAdv.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [LTMSG] LTMSG.exe 7
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect
O4 - HKLM\..\Run: [Sunkist2k] C:\Program Files\Multimedia Card Reader\shwicon2k.exe
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [LVCOMS] C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [Jet Detection] "C:\Program Files\Creative\SBLive\PROGRAM\ADGJDet.exe"
O4 - HKLM\..\Run: [ScreenPrint32] C:\Program Files\ScreenPrint32 v3\ScreenPrint32.exe -startup
O4 - HKLM\..\Run: [w32] w32.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [BO1HelperStartUp] C:\PROGRA~1\BUTTER~1\BO1HEL~1.EXE /partner BO1
O4 - HKLM\..\Run: [PrnSys Executable] C:\Program Files\HP\Digital Imaging\HP Print Screen\PrnSys.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [My Web Search Bar] rundll32 C:\PROGRA~1\MYWEBS~1\bar\1.bin\MWSBAR.DLL,S
O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
O4 - HKLM\..\Run: [SiteAdvisor] "C:\Program Files\SiteAdvisor\6261\SiteAdv.exe"
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\RunServices: [w32] w32.exe
O4 - HKCU\..\Run: [w32] w32.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [wblogon] C:\WINDOWS\system32\ubpr01.exe
O4 - HKCU\..\Run: [ASpyC] "C:\Program Files\ASpyC\ASpyC.exe"
O4 - Startup: Picture Motion Browser Media Check Tool.lnk = C:\Program Files\Sony\Sony Picture Utility\PMBCore\SPUVolumeWatcher.exe
O4 - Startup: Yahoo! Widget Engine.lnk = C:\Program Files\Yahoo!\Widgets\YahooWidgetEngine.exe
O4 - Global Startup: Google Updater.lnk = C:\Program Files\Google\Google Updater\GoogleUpdater.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &MSN Search - res://C:\Program Files\MSN Toolbar Suite\TB\02.00.0001.1203\en-us\msntb.dll/search.htm
O8 - Extra context menu item: &Search - http://edits.mywebsearch.com/toolbaredi ... xmk762YYUS
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://*.turbotax.com
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/share ... insctl.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microso ... 0547552062
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/share ... cgdmgr.cab
O22 - SharedTaskScheduler: bebization - {97d2dfac-9acb-4d6f-ac2b-ab6ee090f649} - C:\WINDOWS\system32\ouhzw.dll
O23 - Service: McAfee Application Installer Cleanup (0237921218750628) (0237921218750628mcinstcleanup) - McAfee, Inc. - C:\WINDOWS\TEMP\023792~1.EXE
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Port Resolver - Hewlett-Packard Company - C:\WINDOWS\system32\spool\drivers\w32x86\3\HPBPRO.EXE
O23 - Service: HP Status Server - Hewlett-Packard Company - C:\WINDOWS\system32\spool\drivers\w32x86\3\HPBOID.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: McAfee SpamKiller Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SiteAdvisor Service - Unknown owner - C:\Program Files\SiteAdvisor\6261\SAService.exe
O23 - Service: Windows Service Application (w32) - Unknown owner - C:\WINDOWS\system32\w32.exe (file missing)
O24 - Desktop Component 0: (no name) - http://images.thesamba.com/vw/classifie ... 006109.jpg

End of file - 14545 bytes
Reid Hill
Active Member
Posts: 3
Joined: August 14th, 2008, 9:21 pm
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Re: Need help with a pesky Adware/Spyware removal!

Unread postby jmw3 » August 15th, 2008, 7:20 am

Welcome Reid Hill

I will be helping you under the guidance of one of our expert coaches.
Please give me a little time to get back to you with instructions.

In the meantime please note the following:
  • Any recommendations made are for your computer problems only and should NOT be used on any other computer.
  • Please DO NOT run any scans/tools or other fixes unless I ask you to. This is very important for several reasons. Here are just two of them:
    1. The tools that we use are very powerful and can cause >>irreparable damage<< to your computer if not used correctly.
    2. Commercial scanners, for the most part can not completely remove some of the more "resistant" infections. This makes it much more difficult to get rid of completely.
  • If you get stuck or are unsure of something please ask for a further explanation, do not guess.
  • Continue to respond to this thread until I give you the All Clean!
Please Note: My instructions to you are checked by an expert prior to posting. This may cause a small delay between posts.

Create an Uninstall List
  • Start HijackThis
  • Click on the Config button
  • Click on the Misc Tools button
  • Click on the Open Uninstall Manager button
  • Click on the Save list... button and specify where you would like to save this file
  • When you press the Save button a notepad will open with the contents of that file
  • Copy and paste the contents of that notepad here in your next reply
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Re: Need help with a pesky Adware/Spyware removal!

Unread postby Reid Hill » August 16th, 2008, 7:29 pm

Thanks John for getting back to me so quickly! :D

Here's the new list you requested:

Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742)
Adobe Flash Player ActiveX
Adobe Reader 8.1.2
AllAirCooled.Com Screen Saver
AnswerWorks 5.0 English Runtime
Apple Mobile Device Support
Apple Software Update
Audi TT Screensaver
Butterfly Oasis Screensaver
Coldplay Scientist Screensaver
Compaq Connections
Coupon Printer for Windows
Creative MediaSource 5
Creative Removable Disk Manager
Creative System Information
Drawn Together Screen Saver
Freeze Wallpaper
Google Earth
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer
Google Updater
Highlight Viewer (Windows Live Toolbar)
HighMAT Extension to Microsoft Windows XP CD Writing Wizard
HijackThis 2.0.2
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB952287)
HP Document Viewer 7.0
HP Imaging Device Functions 7.0
HP Photosmart, Officejet and Deskjet 7.0.A
HP Product Detection
HP Solution Center 7.0
Image Resizer Powertoy for Windows XP
IntelliMover Data Transfer Demo
InterVideo WinDVD Creator 2
InterVideo WinDVD Player
J2SE Runtime Environment 5.0 Update 10
J2SE Runtime Environment 5.0 Update 11
J2SE Runtime Environment 5.0 Update 2
J2SE Runtime Environment 5.0 Update 4
J2SE Runtime Environment 5.0 Update 6
J2SE Runtime Environment 5.0 Update 8
J2SE Runtime Environment 5.0 Update 9
Java 2 Runtime Environment, SE v1.4.2_03
Java 2 Runtime Environment, SE v1.4.2_06
Java(TM) 6 Update 2
Java(TM) 6 Update 3
Java(TM) 6 Update 5
Java(TM) 6 Update 7
Java(TM) SE Runtime Environment 6 Update 1
K-Lite Codec Pack
Living Marine Aquarium Screen Saver
Logitech MouseWare 9.70
Logitech QuickCam
Macromedia Shockwave Player
Map Button (Windows Live Toolbar)
McAfee SecurityCenter
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0 Service Pack 1
Microsoft Age of Empires II
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Learning and Research Plus Support Files
Microsoft Office Sounds
Microsoft Office XP Professional with FrontPage
Microsoft Outlook Personal Folders Backup
Microsoft Plus! Digital Media Edition
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual J# .NET Redistributable Package 1.1
Microsoft Windows XP Video Decoder Checkup Utility
Microsoft Works 7.0
Midnight Lake Screensaver
MSN Entertainment Download Troubleshooter
MSN Internet Software
MSN Music Assistant
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
Multimedia Card Reader
My Web Search (Smiley Central)
NVIDIA Display Driver
NVIDIA Ethernet Driver
OCR Software by I.R.I.S 7.0
PC-Doctor for Windows
Picture Package Music Transfer
Python 2.2 combined Win32 extensions
Quicken 2008
Quicken WillMaker Plus 2008
Registry Cleaner
Registry Cleaner 1.0
Rush Screensaver
ScreenPrint32 v3.5
Screensavers Installer Version 3
Security Update for CAPICOM (KB931906)
Security Update for CAPICOM (KB931906)
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950759)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953838)
Security Update for Windows XP (KB953839)
Sim File Maid (remove only)
Smart Menus (Windows Live Toolbar)
Sonic Update Manager
Sony Picture Utility
Sound Blaster Live! Web 2K/XP
Sunsets Screensaver
The Sims Complete Collection
Tom Petty and the Heartbreakers Screen Saver
Tranquil - Waterfalls Screen Saver
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
WexTech AnswerWorks
Windows Defender
Windows Genuine Advantage v1.3.0254.0
Windows Imaging Component
Windows Live Favorites for Windows Live Toolbar
Windows Live installer
Windows Live Messenger
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Toolbar
Windows Live Toolbar
Windows Live Toolbar Extension (Windows Live Toolbar)
Windows Media Connect
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Format SDK Hotfix - KB891122
Windows Media Player 10 Hotfix - KB895316
Windows Media Player 11
Windows Media Player 11
Windows Safety Alert
Windows XP Service Pack 3
Yahoo! Widgets
Reid Hill
Active Member
Posts: 3
Joined: August 14th, 2008, 9:21 pm

Re: Need help with a pesky Adware/Spyware removal!

Unread postby jmw3 » August 16th, 2008, 8:43 pm

Hello Reid Hill

Sorry to be the bearer of bad news.

Backdoor Warning
Your computer has multiple infections, including a backdoor. A backdoor gives intruders complete control of your computer, logs your keystrokes, steal personal information, etc.

You are strongly advised to do the following:
  • Disconnect the computer from the Internet and from any networked computers until it is cleaned.
  • Back up all your important data except programs. The programs can be reinstalled back from the original disc or from the Net.
  • Call all your banks, financial institutions, credit card companies and inform them that you may be a victim of identity theft and put a watch on your accounts. If you don't mind the hassle, change all your account numbers.
  • From a clean computer, change all your passwords (ISP login password, your email address(es) passwords, financial accounts, PayPal, eBay, Amazon, online groups and forums and any other online activities you carry out which require a username and password).
Do NOT change your passwords from this computer as the attacker will be able to get all the new passwords and transaction records.

Due to its backdoor functionality, your computer is very likely to have been compromised and there is no way that it can be trusted again. Many experts in the security community believe that once infected with this type of Trojan, the best course of action would be to do a reformat and reinstallation of the operating system (OS). We can attempt to clean this machine but I cannot guarantee that it will be 100% secure afterwards.

To help you understand more, please take some time to read the following articles:
What are Remote Access Trojans and why are they dangerous
How do I respond to a possible identity theft and how do I prevent it
When should I re-format and reinstall my OS
Where to backup your files
How to backup your files in Windows XP
Restoring your backups

Let me know what you would like to do.
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Re: Need help with a pesky Adware/Spyware removal!

Unread postby Reid Hill » August 17th, 2008, 2:54 pm

Hi John,
I'm not really prepared to rebuild my computer right now. Let's see how we do with cleaning. I will also notify my bank, credit cards as you suggest and put a watch on everything......
p.s when I'm not doing something absolutely essential on the internet with the computer, I lock my firewall down....
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Re: Need help with a pesky Adware/Spyware removal!

Unread postby jmw3 » August 18th, 2008, 2:18 am

If you already have SDFix, delete it & download it again as it's being updated regularly.
Download SDFix by AndyManchesta and save it to your desktop.
  • Double click on SDFix.exe. By default, it will install to C:\
  • Click on Install
  • Don't run it yet
Print out or save this set of instructions as you will not have internet access during the fix.
Restart the computer in Safe Mode
:!: Let me know if you can't boot into Safe Mode. Do not continue with the fixes.
  • When you see the BIOS screen, start pressing F8 repeatedly
  • A boot menu will appear
  • Using the up down arrows, select Safe Mode and press the Enter key
  • Windows will now load
  • Log in to your usual account
  • Navigate to C:\SDfix (if you installed it to the default location, otherwise, locate where you installed it)
  • Double click on RunThis.bat
  • Type Y to begin the cleanup process
  • It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot
  • When the PC restarts the tool will run again and complete the removal process then display Finished
  • Press any key to end the script and load your desktop icons
  • Once the desktop icons load, the SDFix report will open on screen. You can also find the report in SDFix folder, named Report.txt
  • Copy & paste the contents of the log in your next reply

Malwarebytes' Anti-Malware
Download Malwarebytes' Anti-Malware here and save to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to:
    Update Malwarebytes' Anti-Malware
    Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform full scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please copy and paste the log back into your next reply
  • The log can also be found here:
    C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
  • Or via the Logs tab when Malwarebytes' Anti-Malware is started.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so. Failure to reboot will prevent MBAM from removing all the malware.

To post in next reply:
SDFix log
MBAM log
New HJT log
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Re: Need help with a pesky Adware/Spyware removal!

Unread postby jmw3 » August 21st, 2008, 8:36 am



It has been three days since my last post.
  • Do you still need help with this?
  • Do you need more time?
  • Are you having problems following my instructions?
If after 48hrs you have not replied to this thread then it will have to be closed!

Please let me know if there are any problems. Thanks!

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Re: Need help with a pesky Adware/Spyware removal!

Unread postby NonSuch » August 25th, 2008, 2:17 am

Due to lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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