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I-worm/Bagle.AKA and combofix......

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Re: I-worm/Bagle.AKA and combofix......

Unread postby Katana » August 11th, 2008, 5:13 pm

Your log shows that Symantec Firewall is installed, is this not the case ?

What Antivirus do you use ?
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Re: I-worm/Bagle.AKA and combofix......

Unread postby pobmalware » August 11th, 2008, 5:25 pm

Well I had been using AVG, but when trying to get rid of all the cr*p - before you wafted in on a cloud! - I had to remove it as it was conflicting with other removal tools. if I reinstall will it all pop back in place?
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Re: I-worm/Bagle.AKA and combofix......

Unread postby pobmalware » August 11th, 2008, 5:35 pm

No, Symantec not installed............
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Re: I-worm/Bagle.AKA and combofix......

Unread postby Katana » August 11th, 2008, 6:33 pm

Remove Norton

Please click HERE and follow the instructions to download and run the norton removal tool

You can either reinstall AVG, or choose one of the following
Free AV list ( Home users only)
Avira AntiVir
Avast


Check your firewall now that you have run the removal tool
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Re: I-worm/Bagle.AKA and combofix......

Unread postby pobmalware » August 11th, 2008, 11:24 pm

Hi

Done the Norton removal.........Still the Windows Firewall won't turn on.........

Windows Defender will also not launch. :(
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Re: I-worm/Bagle.AKA and combofix......

Unread postby Katana » August 12th, 2008, 4:47 am

It's possible that the Bagle infection has corrupted some of the files that are needed, you can either do a repair install of Vista, or try and replace the relevant files.

Unfortunately you are now outside my area of knowledge, so I'm going to have to recommend that you visit one of the tech forums for assistance.

http://www.techsupportforum.com/
http://www.bleepingcomputer.com/forums/
http://forums.whatthetech.com/forums.html

All the forums above have good support for software/OS problems, and I'm sure they will be able to help.

When you start your thread, explain what the problem is and let them know that you have been checked for malware.
Give them the following link, so they can see the logs if needed
Code: Select all
http://malwareremoval.com/forum/viewtopic.php?f=11&t=33372
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Re: I-worm/Bagle.AKA and combofix......

Unread postby pobmalware » August 12th, 2008, 7:16 am

Dear Katana

You have been a dream come true! Thank you for all your support and patience. it is much appreciated.

Now I shall go and make a donation!

thanks again.
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Re: I-worm/Bagle.AKA and combofix......

Unread postby Simon V. » August 13th, 2008, 4:25 pm

This topic is now closed.

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Please do not contact us if you are not the topic starter. A valid, working link to the closed topic is required along with the username used. If the username does not match the one in the thread linked, the email will be deleted.
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