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Crazy computer-sluggish, error messages, programs don't run

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Re: Crazy computer-sluggish, error messages, programs don't run

Unread postby random/random » August 7th, 2008, 11:26 am

Does this file exist?

C:\windows\system32\notepad.exe
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Re: Crazy computer-sluggish, error messages, programs don't run

Unread postby nsirak » August 9th, 2008, 1:40 pm

No, that file does not exist. ????
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Re: Crazy computer-sluggish, error messages, programs don't run

Unread postby random/random » August 10th, 2008, 11:56 am

  • Open a new notepad window (Start>All Programs>Accessories>Notepad)
  • Copy & paste the contents of the following codebox into the notepad window
    Code: Select all
    dir /a /s C:\notepad.* > findnotepad.txt
  • Click File > Save as
  • In the box labelled File name copy and paste cleanup.bat
  • Change Save as type to All Files
  • Save it to your desktop
  • Close the notepad window
  • Double click on cleanup.bat
  • A DOS window will come up briefly and then disappear, this is normal

This will create a file called findnotepad.txt on your desktop. Attach that file to your next reply.
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Re: Crazy computer-sluggish, error messages, programs don't run

Unread postby nsirak » August 11th, 2008, 9:50 pm

I am not able to open a new notepad window. Last time you asked me to use notepad, I used an existing file and saved it as what was needed. Can I do that again?

Here is the error message that I get when I try to open notepad:

The drive or network connection that the shortcut Notepad.lnk refers to is unavailable. Make sure that the disk is properly inserted or the network resouce is available and then try again.

Thank you!
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Re: Crazy computer-sluggish, error messages, programs don't run

Unread postby random/random » August 12th, 2008, 5:45 pm

Sorry about that. I've created the file + attached it within a zip file.
You do not have the required permissions to view the files attached to this post.
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Re: Crazy computer-sluggish, error messages, programs don't run

Unread postby nsirak » August 14th, 2008, 10:09 pm

ok, I downloaded the file but Notepad still doesn't work .... I downloaded, extracted all files, dbl clicked on file & looked at text file. A DOS window came up, but nothing has changed that I can see. What am I missing? Sorry ....
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Re: Crazy computer-sluggish, error messages, programs don't run

Unread postby random/random » August 15th, 2008, 5:29 am

The file was to search for copies of notepad on your PC. I need to see the text file to see the results.
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Re: Crazy computer-sluggish, error messages, programs don't run

Unread postby nsirak » August 15th, 2008, 8:35 am

OK, sorry. That makes sense. Again, thank you so much for your time, patience and assistance!

Here it is:

Volume in drive C has no label.
Volume Serial Number is C48C-79F6

Directory of C:\Documents and Settings\admin\Start Menu\Programs\Accessories

09/03/2002 10:00 AM 1,423 Notepad.lnk
1 File(s) 1,423 bytes

Directory of C:\Documents and Settings\Administrator\Start Menu\Programs\Accessories

09/03/2002 10:00 AM 1,423 Notepad.lnk
1 File(s) 1,423 bytes

Directory of C:\Documents and Settings\Default User\Start Menu\Programs\Accessories

09/03/2002 10:00 AM 1,423 Notepad.lnk
1 File(s) 1,423 bytes

Directory of C:\Documents and Settings\Kaley\Start Menu\Programs\Accessories

09/03/2002 10:00 AM 1,423 Notepad.lnk
1 File(s) 1,423 bytes

Directory of C:\Documents and Settings\Nick\Start Menu\Programs\Accessories

09/03/2002 10:00 AM 1,423 Notepad.lnk
1 File(s) 1,423 bytes

Directory of C:\Documents and Settings\Parents\Start Menu\Programs\Accessories

09/03/2002 10:00 AM 1,423 Notepad.lnk
1 File(s) 1,423 bytes

Directory of C:\I386

08/29/2002 06:00 AM 25,236 NOTEPAD.CHM
08/29/2002 06:00 AM 66,048 NOTEPAD.EXE
08/29/2002 06:00 AM 12,521 NOTEPAD.HLP
09/03/2002 10:00 AM 1,423 Notepad.lnk
4 File(s) 105,228 bytes

Directory of C:\WINDOWS

08/04/2004 02:56 AM 69,120 notepad.exe
1 File(s) 69,120 bytes

Directory of C:\WINDOWS\Help

08/29/2002 06:00 AM 25,236 NOTEPAD.CHM
08/29/2002 06:00 AM 12,521 NOTEPAD.HLP
2 File(s) 37,757 bytes

Directory of C:\WINDOWS\Prefetch

08/14/2008 09:03 PM 17,382 NOTEPAD.EXE-2DAE2DE6.pf
1 File(s) 17,382 bytes

Directory of C:\WINDOWS\ServicePackFiles\i386

08/04/2004 02:56 AM 69,120 notepad.exe
1 File(s) 69,120 bytes

Directory of C:\WINDOWS\SYSTEM32\CONFIG\systemprofile\Start Menu\Programs\Accessories

09/03/2002 10:00 AM 1,423 Notepad.lnk
1 File(s) 1,423 bytes

Total Files Listed:
16 File(s) 308,568 bytes
0 Dir(s) 35,768,320,000 bytes free
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Re: Crazy computer-sluggish, error messages, programs don't run

Unread postby random/random » August 15th, 2008, 9:43 am

Please copy the notepad.exe in the C:\WINDOWS folder to the C:\WINDOWS\SYSTEM32 folder

After doing that, does notepad work?
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Re: Crazy computer-sluggish, error messages, programs don't run

Unread postby nsirak » August 20th, 2008, 8:23 am

Sorry for the delay! I followed the steps you sent and yes, Notepad does work now! Thank you again.
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Re: Crazy computer-sluggish, error messages, programs don't run

Unread postby random/random » August 22nd, 2008, 3:47 pm

You now appear to be clean. Congratulations!

Please take the time to tell us what you would like to be done about the people who are behind all the problems you have had. We can only get something done about this if the people that we help, like you, are prepared to complain. We have a dedicated forum for collecting these complaints Malware Complaints, you need to be registered to post as unfortunately we were hit with too many spam posting to allow guest posting to continue just find your country room and register your complaint.

Below are some steps to follow in order to dramatically lower the chances of reinfection
You may have already implemented some of the steps below, however you should follow any steps that you have not already implemented
    • Turn System Restore off
    • On the Desktop, right click on the My Computer icon.
    • Click Properties.
    • Click the System Restore tab.
    • Check Turn off System Restore.
    • Click Apply, and then click OK.
    Restart
    • Turn System Restore on
    • On the Desktop, right click on the My Computer icon.
    • Click Properties.
    • Click the System Restore tab.
    • Uncheck *Turn off System Restore*.
    • Click Apply, and then click OK.
    Note: only do this once, and not on a regular basis
  1. Make sure that you keep your antivirus updated
    New viruses come out every minute, so it is essential that you have the latest signatures for your antivirus program to provide you with the best possible protection from malicious software
    Note: You should only have one antivirus installed at a time. Having more than one antivirus program installed at once is likely to cause conflicts and may well decrease your overall protection as well as impairing the performance of your PC.
  2. Make sure you install all the security updates for Windows, Internet explorer & Microsoft Office
    Whenever a security problem in its software is found, Microsoft will usually create a patch for it to that after the patch is installed, attackers can't use the vulnerability to install malicious software on your PC, so keeping up with these patches will help to prevent malicious software being installed on your PC
    Go here to check for & install updates to Microsoft applications
    Note: The update process uses activex, so you will need to use internet explorer for it, and allow the activex control that it wants to install
  3. Keep your non-Microsoft applications updated as well
    Microsoft isn't the only company whose products can contain security vulnerabilities, to check for other vulnerable programs running on your PC that are in need of an update, you can use the Secunia Software Inspector - I suggest that you run it at least once a month
  4. Make Internet Explorer more secure
    Click Start > Run
    Type Inetcpl.cpl & click OK
    Click on the Security tab
    Click Reset all zones to default level
    Make sure the Internet Zone is selected & Click Custom level
    In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
    Next Click OK, then Apply button and then OK to exit the Internet Properties page.
  5. Install SpywareBlaster & make sure to update it regularly
    SpywareBlaster sets killbits in the registry to prevent known malicious activex controls from installing themselves on your computer.
    If you don't know what activex controls are, see here
    You can download SpywareBlaster from here
  6. Install and use Spybot Search & Destroy
    Instructions are located here
    Make sure you update, reimmunize & scan regularly
  7. Make use of the HOSTS file included with Spybot Search & Destroy
    Every version of windows includes a hosts file as part of them. A hosts file is a bit like a phone book, it points to the actual numeric address (i.e. the IP address) from the human friendly name of a website. This feature can be used to block malicious websites
    Spybot Search & Destroy has a good HOSTS file built in, to enable the HOSTS file in Spybot Search & Destroy
    • Run Spybot Search & Destroy
    • Click on Mode, and then place a tick next to Advanced mode
    • Click Yes
    • In the left hand pane of Spybot Search & Destroy, click on Tools, and then on Hosts File
    • Click on Add Spybot-S&D hosts list
    Note: On some PCs, having a custom HOSTS file installed can cause a significant slowdown. Following these instructions should resolve the issue
    • Click Start > Run
    • Type services.msc & click OK
    • In the list, find the service called DNS Client & double click on it.
    • On the dropdown box, change the setting from automatic to manual.
    • Click OK & then close the Services window
    For a more detailed explanation of the HOSTS file, click here
  8. Finally I am trying to make one point very clear. It is absolutely essential to keep all of your security programs up to date
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Re: Crazy computer-sluggish, error messages, programs don't run

Unread postby NonSuch » August 22nd, 2008, 3:52 pm

As this issue has been resolved, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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