Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

can't get on the internet I think I have a virus

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

can't get on the internet I think I have a virus

Unread postby akiami » July 16th, 2008, 9:35 pm

I've been trying to get on the internet of my kids computer, but I think there is a virus on it. How can I download virus protection if I can't get on the internet to download it>
Active Member
Posts: 1
Joined: July 16th, 2008, 9:28 pm
Register to Remove

Re: can't get on the internet I think I have a virus

Unread postby Katana » July 22nd, 2008, 5:19 am

Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post a log in the HJT forum and wait for help.

Hello and welcome to the forums

My name is Katana and I will be helping you to remove any infection(s) that you may have.

Please observe these rules while we work:
1. If you don't know, stop and ask! Don't keep going on.
2. Please reply to this thread. Do not start a new topic.
3. Please continue to respond until I give you the "All Clear"
(Just because you can't see a problem doesn't mean it isn't there)

If you can do those three things, everything should go smoothly :D

Please Note, your security programs may give warnings for some of the tools I will ask you to use.
Be assured, any links I give are safe


If you have access to a USB/Flash drive, or a CD burner on working machine, then please do the following.
Another alternative is to use system restore on the infected machine to return i to a point where it has internet access.

Click here to download HJTinstall.exe
  • Save HJTinstall.exe to your desktop.
  • Double click on the HJTinstall.exe icon on your desktop.
  • By default it will install to C:\Program Files\Trend Micro\Hijack This.
  • Click I accept
  • Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
  • Click Save to save the log file and then the log will open in notepad.
  • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.
User avatar
MRU Teacher Emeritus
Posts: 6412
Joined: November 10th, 2006, 5:00 pm
Location: Manchester

Re: can't get on the internet I think I have a virus

Unread postby NonSuch » July 27th, 2008, 6:17 pm

Due to lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
User avatar
Posts: 27254
Joined: February 23rd, 2005, 7:08 am
Location: California

  • Similar Topics
    Last post

Return to Infected? Virus, malware, adware, ransomware, oh my!

Who is online

Users browsing this forum: No registered users and 30 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware