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Malware Removal Instructions

Maleware removal

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Re: Maleware removal

Unread postby blkpagoda » July 23rd, 2008, 8:21 am

I think you were correct.My hp image zone had stopped working.I had to teinstall the software.
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Re: Maleware removal

Unread postby mjq424 » July 25th, 2008, 11:11 am

Hi
There is still quite a bit of malware evident in your log.

Download and Run ComboFix

Please visit this webpage for instructions for downloading ComboFix at your DESKTOP :
http://www.bleepingcomputer.com/combofix/how-to-use-combofix
Please ensure you read this guide carefully and install the Recovery Console first.

Additional links to download the tool:
http://download.bleepingcomputer.com/sUBs/ComboFix.exe
http://www.forospyware.com/sUBs/ComboFix.exe
http://subs.geekstogo.com/ComboFix.exe

Note: The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once installed, you should see a blue screen prompt that says:

The Recovery Console was successfully installed.

Please continue as follows:
  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix. A guide to do this can be found here.
    The ones that need to be closed/disabled are:
    AntiVir AntiVirus
    ZoneAlarm Firewall

  • Click Yes to allow ComboFix to continue scanning for malware.
  • When the tool is finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt along with a new HijackThis log so we may continue cleaning the system.
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Re: Maleware removal

Unread postby mjq424 » July 30th, 2008, 3:07 pm

Do you still need assistance?
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Re: Maleware removal

Unread postby blkpagoda » July 30th, 2008, 5:41 pm

I will run combofix and post report tommorow.
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Re: Maleware removal

Unread postby Elrond » August 2nd, 2008, 2:02 pm

Due to lack of response this topic is now closed.

If you still need help open a new thread in the Malware Removal forum and wait for a new helper.

If you have been helped and wish to donate to help with the costs of this volunteer site, please read Donations For Malware Removal

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