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Malware Removal Instructions

Web Technologies malware

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Re: Web Technologies malware

Unread postby ndmmxiaomayi » July 20th, 2008, 5:00 am

Hello,

Should I re-enable Windows Defender.


Yes, I will give instructions for that later after your computer is clean. ;)

What settings do you recommend for etither/both?


Both should be enabled in order to protect your computer. However, Windows Defender can be disabled temporarily as it interfering with the fixes. Once your computer is clean, it can be re-enabled back.

Both needs to keep up-to-date. Windows Defender updates are delivered through Windows Updates, so it should have no problems keeping updated.

As you're using McAfee Enterprise, I can't tell how to keep it updated. Your IT department will know if they're responsible for keeping it up-to-date, or you may have to log on to your company's network to find out on how to update it.




Step 1

Please open HijackThis and select Do a system scan only.

Put a check (tick) next to this line:

    O3 - Toolbar: (no name) - {1C56E97B-A95F-47B2-93C0-3FEED24479A7} - (no file)

Click Fix checked. Close HijackThis.

Step 2

  1. Please go to Kaspersky website to perform an online scan. Please use Internet Explorer as it uses ActiveX.
  2. Click on Accept.
  3. It will prompt you to download an ActiveX. Allow it.
  4. After that, you will be prompted to install it.
  5. Once installed, it will start downloading the definitions. This will take some time. At the same time, you may also receive another prompt to install another ActiveX. Allow it again and repeat Step 2.
  6. When the definitions have finished downloading, click Next.
  7. Click on Scan Settings.
  8. Under Scan using the following antivirus database:, choose extended - protect your computer from Spyware, adware, dialers and potentially dangerous software such as remote access utilities, prank programs and jokes. We do not recommend this option to beginners or inexperienced users.
  9. Under Scan options:, check (tick) both boxes.
  10. Click Ok.
  11. Under Please select a target to scan:, click on My Computer. It will start scanning. Please be patient.
  12. Click on Save Report As....
  13. Give this report a name and change the Save as type: to Text file (*.txt) before clicking on Save.
  14. Please post this log in your next reply.

In your next reply, please post:

  1. Kaspersky Antivirus scan report
  2. A new HijackThis log
ndmmxiaomayi
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Re: Web Technologies malware

Unread postby ndmmxiaomayi » July 26th, 2008, 2:21 am

Hello,

Still there?
ndmmxiaomayi
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Joined: July 17th, 2006, 9:22 am

Re: Web Technologies malware

Unread postby Gary R » July 29th, 2008, 8:14 am

Due to lack of response this topic is now closed.

If you still need help open a new thread in the Malware Removal forum and wait for a new helper.

If you have been helped and wish to donate to help with the costs of this volunteer site, please read Donations For Malware Removal

Gary R
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Location: Yorkshire

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