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error message after i closed window explore, plz help

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error message after i closed window explore, plz help

Unread postby qqsam » July 8th, 2008, 11:30 pm

hi, plz help. i get this "Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience." It happened after i closed a web page on the internet and it sometime causes my comupter to freeze where i had to 'end tasked' it to close that web page.

here's my hijackthis logfile, thx
--------------------------------------------------------------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:24:46 PM, on 7/8/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Logitech\SetPoint\KEM.exe
C:\Program Files\Logitech\SetPoint\KHALMNPR.EXE
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ycomp/ ... ch/ie.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/def ... earch.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ycomp/ ... .yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
R3 - URLSearchHook: AOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
R3 - URLSearchHook: AOLSearchHook Class - {54EB34EA-E6BE-4CFD-9F4F-C4A0C2EAFA22} - C:\Program Files\AIM Search\AOLSearch.dll
R3 - URLSearchHook: Yahoo! ¤u¨ã¦C - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AbsoluteTransfer module - {18CB1A7B-94CD-4582-8022-ADA16851E44B} - C:\Program Files\AbsoluteTransfer\AbsoluteTransfer.dll (file missing)
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: AOL Search Enhancement - {54EB34EA-E6BE-4CFD-9F4F-C4A0C2EAFA22} - C:\Program Files\AIM Search\AOLSearch.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O3 - Toolbar: Yahoo! ¤u¨ã¦C - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: AIM Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKCU\..\Run: [xrt_Shell] C:\Documents and Settings\Q\xrt_nwid.exe
O4 - HKCU\..\Run: [AdobeUpdater] C:\Program Files\Common Files\Adobe\Updater5\AdobeUpdater.exe
O4 - HKUS\S-1-5-18\..\Run: [Nokia.PCSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Nokia.PCSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'Default user')
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\KEM.exe
O8 - Extra context menu item: &AIM Search - c:\program files\aol\aim toolbar 5.0\resources\en-US\local\search.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: AIM Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {FC14D208-0AF3-4BF5-9498-59C09229491B} (PrinterMacActiveX Control) - https://www.qpay123.com/WQVPS/activeX/P ... ctiveX.ocx
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe
O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 7293 bytes
qqsam
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Re: error message after i closed window explore, plz help

Unread postby MWR 3 day Mod » July 14th, 2008, 12:17 pm

Hi, qqsam

We are sorry to see your topic is over three days old and no one has yet been able to respond and offer help.

If you still require assistance, please post a link to your topic in our Waiting for help with malware removal? forum, and our staff will make an effort to assist you as promptly as possible. Only post a LINK to this topic, DO NOT post your DDS log!

Please do not reply to this topic.

If you haven't posted within two days in the "Waiting for help with malware removal?" forum, we will assume you have been able to get assistance in other ways and this topic will be closed.
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Re: error message after i closed window explore, plz help

Unread postby mz30 » July 15th, 2008, 12:09 pm

Hi
I'm Mz30
I will be helping you with your malware issue's.
I am currently reviewing your hjt log and will post back soon with instructions.
As I am still in training, everything that I post to you, must be checked by an Admin or Moderator. Therefore there could be a delay between posts, but it shouldn't be too long.

  • The fixes i post, are for fixing your issues only and by no means should be used on another computer.
  • Continue to respond to this thread until I give you the All Clean,as even if you appear clean the chances are you are not.
  • Please bookmark or favourite this page. In case you need it as reference.
  • Please remember that all the staff here are volunteers and help in our free time and you will sometimes have to wait for a reply.

    Important
  • Please do not attempt to remove anything or fix anything unless i ask,This includes running any sort of anti-virus/spyware programs as they may make thing's harder to remove.
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Re: error message after i closed window explore, plz help

Unread postby qqsam » July 15th, 2008, 8:30 pm

hi Mz, thank you for your respond and much appreciated for all your help. I'm ready for my squeaky clean comp.
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Re: error message after i closed window explore, plz help

Unread postby mz30 » July 17th, 2008, 1:19 pm

Hi qqsam,my apologies for the delay :)


Open up Hijackthis.
Click on do a system scan only.
Place a checkmark next to these lines(if still present).

O2 - BHO: AbsoluteTransfer module - {18CB1A7B-94CD-4582-8022-ADA16851E44B} - C:\Program Files\AbsoluteTransfer\AbsoluteTransfer.dll (file missing)
O16 - DPF: {FC14D208-0AF3-4BF5-9498-59C09229491B} (PrinterMacActiveX Control) - https://www.qpay123.com/WQVPS/activeX/P ... ctiveX.ocx


Then close all windows except Hijackthis and click Fix Checked
Close HijackThis.

Upload a File to Jotti
Please visit http://virusscan.jotti.org/

Copy/paste this file and path into the white box at the top:
C:\Documents and Settings\Q\xrt_nwid.exe

Press Submit - this will submit the file for testing.
Please wait for all the scanners to finish then copy and paste the results in your next response.



Run Kaspersky Online AV Scanner
Note: Internet Explorer should be used.

Please go to Kaspersky website and perform an online antivirus scan.
  • Read through the requirements and privacy statement and click on Accept button.
  • It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  • When the downloads have finished, click on Settings.
  • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
    • Spyware, Adware, Dialers, and other potentially dangerous programs
    • Archives
    • Mail databases
  • Click on My Computer under Scan and then put the kettle on!
  • Once the scan is complete, it will display the results. Click on View Scan Report.
  • You will see a list of infected items there. Click on Save Report As....
  • Save this report to a convenient place like your Desktop. Change the Files of type to Text file (.txt) before clicking on the Save button.
  • Copy and paste the report into your next reply along with a fresh HJT log and a description of how your PC is behaving.
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Re: error message after i closed window explore, plz help

Unread postby qqsam » July 18th, 2008, 2:44 pm

hi mz,
there was only the 016 -DPF file, check fixed it.

next step cannot be completed. It said "The file you uploaded is 0 bytes. It is very likely a firewall or a piece of malware is prohibiting you from uploading this file" after i submitted to scan.

can you tell me more on this file? O16 - DPF: {FC14D208-0AF3-4BF5-9498-59C09229491B} (PrinterMacActiveX Control) - https://www.qpay123.com/WQVPS/activeX/P ... ctiveX.ocx

thx
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Re: error message after i closed window explore, plz help

Unread postby mz30 » July 18th, 2008, 3:24 pm

Hi qqsam ,
Please ignore the 016 line for now and continue with the kasperky scan,please post the kaspersky log when it is finished. :)
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Re: error message after i closed window explore, plz help

Unread postby qqsam » July 18th, 2008, 3:29 pm

hi mz, thx for your quick reply. for some resason the Kaspersky page cannot be open. maybe the site is down, i've tried all morning
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Re: error message after i closed window explore, plz help

Unread postby mz30 » July 18th, 2008, 4:35 pm

hi qqsam it is working for me,try again for me please.

If it is still not working let me know so i can try a diffrent approach :)
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Re: error message after i closed window explore, plz help

Unread postby qqsam » July 18th, 2008, 4:47 pm

hi, tried it again also w/another computer. page can not be loaded.
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Re: error message after i closed window explore, plz help

Unread postby mz30 » July 19th, 2008, 8:27 am

Hi qqsam,
Lets try a diffrent approach:


PANDA ONLINE SCAN

Please go >here< to run Panda's ActiveScan
  • Once you are on the Panda site, click the Scan your PC now button
  • A new window will open...click the Scan Now button
  • Allow the ActiveX control to be installed. It will start downloading the files it requires for the scan. Note: This may take a couple of minutes
  • Run the ActiveX control, if requested. The screen will then show the scanning progress - the scan will take a while to finish. Please be patient.
  • When the scan has finished, click on Export To
  • Save the file as Activescan.txt to your Desktop
  • Close the Activescan window then go to your Desktop
  • Double-click on Activescan.txt and it will open in Notepad
  • In Notepad, click Edit > Select all, then Edit > Copy
  • Reply to this thread and click Ctrl+V to paste the log in your reply
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Re: error message after i closed window explore, plz help

Unread postby qqsam » July 19th, 2008, 1:55 pm

hi mz, here are the info you requested....

;***********************************************************************************************************************************************************************************
ANALYSIS: 2008-07-19 10:52:30
PROTECTIONS: 1
MALWARE: 32
SUSPECTS: 0
;***********************************************************************************************************************************************************************************
PROTECTIONS
Description Version Active Updated
;===================================================================================================================================================================================
AVG Internet Security 8.0 Yes Yes
;===================================================================================================================================================================================
MALWARE
Id Description Type Active Severity Disinfectable Disinfected Location
;===================================================================================================================================================================================
00139059 Cookie/Traffic Marketplace TrackingCookie No 0 Yes No C:\Documents and Settings\QQ Wireless\Cookies\qq wireless@trafficmp[2].txt
00139060 Cookie/Casalemedia TrackingCookie No 0 Yes No C:\Documents and Settings\QQ Wireless\Cookies\qq wireless@casalemedia[2].txt
00139061 Cookie/Doubleclick TrackingCookie No 0 Yes No C:\Documents and Settings\QQ Wireless\Cookies\qq wireless@doubleclick[1].txt
00139064 Cookie/Atlas DMT TrackingCookie No 0 Yes No C:\Documents and Settings\QQ Wireless\Cookies\qq wireless@atdmt[2].txt
00145457 Cookie/FastClick TrackingCookie No 0 Yes No C:\Documents and Settings\QQ Wireless\Cookies\qq wireless@fastclick[1].txt
00145731 Cookie/Tribalfusion TrackingCookie No 0 Yes No C:\Documents and Settings\QQ Wireless\Cookies\qq wireless@tribalfusion[1].txt
00145738 Cookie/Mediaplex TrackingCookie No 0 Yes No C:\Documents and Settings\QQ Wireless\Cookies\qq wireless@mediaplex[1].txt
00145807 Cookie/Linksynergy TrackingCookie No 0 Yes No C:\Documents and Settings\QQ Wireless\Cookies\qq wireless@linksynergy[1].txt
00167642 Cookie/Com.com TrackingCookie No 0 Yes No C:\Documents and Settings\QQ Wireless\Cookies\qq wireless@com[2].txt
00167753 Cookie/Statcounter TrackingCookie No 0 Yes No C:\Documents and Settings\QQ Wireless\Cookies\qq wireless@statcounter[1].txt
00168056 Cookie/YieldManager TrackingCookie No 0 Yes No C:\Documents and Settings\QQ Wireless\Cookies\qq wireless@ad.yieldmanager[1].txt
00168061 Cookie/Apmebf TrackingCookie No 0 Yes No C:\Documents and Settings\QQ Wireless\Cookies\qq wireless@apmebf[1].txt
00168076 Cookie/BurstNet TrackingCookie No 0 Yes No C:\Documents and Settings\QQ Wireless\Cookies\qq wireless@burstnet[2].txt
00168090 Cookie/Serving-sys TrackingCookie No 0 Yes No C:\Documents and Settings\QQ Wireless\Cookies\qq wireless@serving-sys[1].txt
00168093 Cookie/Serving-sys TrackingCookie No 0 Yes No C:\Documents and Settings\QQ Wireless\Cookies\qq wireless@bs.serving-sys[2].txt
00168097 Cookie/BurstBeacon TrackingCookie No 0 Yes No C:\Documents and Settings\QQ Wireless\Cookies\qq wireless@www.burstbeacon[1].txt
00168097 Cookie/BurstBeacon TrackingCookie No 0 Yes No C:\Documents and Settings\QQ Wireless\Cookies\qq wireless@www.burstbeacon[2].txt
00168110 Cookie/Server.iad.Liveperson TrackingCookie No 0 Yes No C:\Documents and Settings\QQ Wireless\Cookies\qq wireless@server.iad.liveperson[2].txt
00168114 Cookie/onestat.com TrackingCookie No 0 Yes No C:\Documents and Settings\QQ Wireless\Cookies\qq wireless@stat.onestat[2].txt
00169190 Cookie/Advertising TrackingCookie No 0 Yes No C:\Documents and Settings\QQ Wireless\Cookies\qq wireless@advertising[2].txt
00169287 Cookie/Adrevolver TrackingCookie No 0 Yes No C:\Documents and Settings\QQ Wireless\Cookies\qq wireless@adrevolver[3].txt
00170495 Cookie/PointRoll TrackingCookie No 0 Yes No C:\Documents and Settings\QQ Wireless\Cookies\qq wireless@ads.pointroll[2].txt
00170554 Cookie/Overture TrackingCookie No 0 Yes No C:\Documents and Settings\QQ Wireless\Cookies\qq wireless@overture[1].txt
00170556 Cookie/RealMedia TrackingCookie No 0 Yes No C:\Documents and Settings\QQ Wireless\Cookies\qq wireless@realmedia[2].txt
00171982 Cookie/QuestionMarket TrackingCookie No 0 Yes No C:\Documents and Settings\QQ Wireless\Cookies\qq wireless@questionmarket[1].txt
00172221 Cookie/Zedo TrackingCookie No 0 Yes No C:\Documents and Settings\QQ Wireless\Cookies\qq wireless@zedo[2].txt
00182104 Cookie/Hitbox TrackingCookie No 0 Yes No C:\Documents and Settings\QQ Wireless\Cookies\qq wireless@phg.hitbox[2].txt
00184846 Cookie/Adrevolver TrackingCookie No 0 Yes No C:\Documents and Settings\QQ Wireless\Cookies\qq wireless@adrevolver[2].txt
00207338 Cookie/Target TrackingCookie No 0 Yes No C:\Documents and Settings\QQ Wireless\Cookies\qq wireless@target[1].txt
00207862 Cookie/did-it TrackingCookie No 0 Yes No C:\Documents and Settings\QQ Wireless\Cookies\qq wireless@did-it[1].txt
00262020 Cookie/Atwola TrackingCookie No 0 Yes No C:\Documents and Settings\QQ Wireless\Cookies\qq wireless@atwola[1].txt
00293517 Cookie/AdDynamix TrackingCookie No 0 Yes No C:\Documents and Settings\QQ Wireless\Cookies\qq wireless@ads.addynamix[1].txt
00325830 Cookie/Bridgetrack TrackingCookie No 0 Yes No C:\Documents and Settings\QQ Wireless\Cookies\qq wireless@citi.bridgetrack[2].txt
;===================================================================================================================================================================================
SUSPECTS
Sent Location C
;===================================================================================================================================================================================
;===================================================================================================================================================================================
VULNERABILITIES
Id Severity Description C
;===================================================================================================================================================================================
184380 MEDIUM MS08-002 C
182048 HIGH MS07-069 C
179553 HIGH MS07-061 C
133386 MEDIUM MS06-064 C
120823 MEDIUM MS06-030 C
120818 HIGH MS06-025 C
117384 MEDIUM MS06-018 C
108744 MEDIUM MS06-008 C
93395 HIGH MS05-051 C
93454 MEDIUM MS05-049 C
;===================================================================================================================================================================================
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Re: error message after i closed window explore, plz help

Unread postby mz30 » July 19th, 2008, 2:50 pm

Hi qqsam ,could i please have a fresh hijack this log also
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Re: error message after i closed window explore, plz help

Unread postby qqsam » July 19th, 2008, 3:06 pm

hi, here's the fresh log. thx


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:05:11 PM, on 7/19/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=6080226
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/def ... earch.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/def ... earch.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=6080226
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/def ... .yahoo.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://partnerpage.google.com/smallbiz. ... bd=6080226
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~3\Office12\GRA8E1~1.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.1119.1736\swg.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {2D8ED06D-3C30-438B-96AE-4D110FDC1FB8} (ActiveScan 2.0 Installer Class) - http://acs.pandasoftware.com/activescan ... stubie.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windows ... 6258314781
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://aolsvc.aol.com/onlinegames/bejew ... er_v10.cab
O16 - DPF: {FC14D208-0AF3-4BF5-9498-59C09229491B} (PrinterMacActiveX Control) - https://www.qpay123.com/WQVPS/activeX/P ... ctiveX.ocx
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~3\Office12\GR99D3~1.DLL
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: DellAMBrokerService - Unknown owner - C:\Program Files\DellAutomatedPCTuneUp\brkrsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe

--
End of file - 5848 bytes
qqsam
Active Member
 
Posts: 10
Joined: July 8th, 2008, 10:29 pm

Re: error message after i closed window explore, plz help

Unread postby mz30 » July 19th, 2008, 3:57 pm

  1. Please download Malwarebytes' Anti-Malware and save it to a convenient location.
  2. Double click on mbam-setup.exe to install it.
  3. Before clicking the Finish button, make sure that these 2 boxes are checked (ticked):
      Update Malwarebytes' Anti-Malware
      Launch Malwarebytes' Anti-Malware
  4. Malwarebytes' Anti-Malware will now check for updates. If your firewall prompts, please allow it. If you can't update it, select the Update tab. Under Update Mirror, select one of the websites and click on Check for Updates.
  5. Select the Scanner tab. Click on Perform full scan, then click on Scan.
  6. Leave the default options as it is and click on Start Scan.
  7. When done, you will be prompted. Click OK, then click on Show Results.
  8. Checked (ticked) all items and click on Remove Selected.
  9. After it has removed the items, Notepad will open. Please post this log in your next reply. You can also find the log in the Logs tab. The bottom most log is the latest.


Please also post how your computer is behaving
User avatar
mz30
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Posts: 1683
Joined: June 23rd, 2007, 9:39 am
Location: liverpool
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