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Unread postby meltingsand » August 13th, 2005, 3:19 pm

I have run all the recommended software to eliminate malware (and it did find and remove some offending software and settings), but my system still does not seem to be behaving correctly. I cannot get this to find my network printer although another system I have with the exact same settings has no problem. I also cannot get to the Windows Firewall. It is grayed out. I will paste my hijackthis log below:

Logfile of HijackThis v1.99.1
Scan saved at 12:11:59 PM, on 8/13/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\IBM\Personal Communications\PCS_AGNT.EXE
C:\Program Files\Apache Group\Apache2\bin\Apache.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\IBM\IBM Rapid Restore Ultra\rrpcsb.exe
C:\Program Files\C4ebreg\isamsmt.exe
C:\Program Files\MySQL\MySQL Server 4.1\bin\mysqld-nt.exe
C:\Program Files\Apache Group\Apache2\bin\Apache.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\IBM\Personal Communications\tpam.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\ThinkPad\PkgMgr\HOTKEY\TPONSCR.exe
C:\Program Files\ThinkPad\PkgMgr\HOTKEY_1\TpScrex.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\ThinkPad\ConnectUtilities\QCTRAY.EXE
C:\Program Files\ThinkPad\ConnectUtilities\QCWLICON.EXE
C:\Program Files\c4ebreg\c4ebreg.exe
C:\Program Files\c4ebreg\isamtray.exe
C:\Program Files\Java\j2re1.4.2_08\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
C:\Program Files\Picasa2\PicasaMediaDetector.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\a2\a2guard.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\palmOne\Hotsync.exe
C:\Program Files\IBM\Infoprint Select\ipnotify.exe
C:\Program Files\Zone Labs\Integrity Client\iclient.exe
C:\Program Files\Apache Group\Apache2\bin\ApacheMonitor.exe
C:\Program Files\Intuit\QuickBooks\Components\QBAgent\qbdagent2001.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customi ... earch.html
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://w3.ibm.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;<local>
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: IeCatch2 Class - {A5366673-E8CA-11D3-9CD9-0090271D075B} - C:\PROGRA~1\FlashGet\jccatch.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn\ycomp5_5_7_0.dll
O3 - Toolbar: Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\system32\msdxm.ocx
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\fgiebar.dll
O3 - Toolbar: (no name) - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - (no file)
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [ISAM SMT Service] "C:\Program Files\C4ebreg\isamsmt.exe"
O4 - HKLM\..\Run: [Tpam.exe] "C:\Program Files\IBM\Personal Communications\tpam.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [BMMGAG] RunDll32 C:\PROGRA~1\ThinkPad\UTILIT~1\pwrmonit.dll,StartPwrMonitor
O4 - HKLM\..\Run: [BMMLREF] C:\Program Files\ThinkPad\Utilities\BMMLREF.EXE
O4 - HKLM\..\Run: [BMMMONWND] rundll32.exe C:\PROGRA~1\ThinkPad\UTILIT~1\BatInfEx.dll,BMMAutonomicMonitor
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [TP4EX] tp4ex.exe
O4 - HKLM\..\Run: [TPKMAPHELPER] C:\Program Files\ThinkPad\Utilities\TpKmapAp.exe -helper
O4 - HKLM\..\Run: [TpShocks] TpShocks.exe
O4 - HKLM\..\Run: [QCTRAY] C:\Program Files\ThinkPad\ConnectUtilities\QCTRAY.EXE
O4 - HKLM\..\Run: [QCWLICON] C:\Program Files\ThinkPad\ConnectUtilities\QCWLICON.EXE
O4 - HKLM\..\Run: [ControlCenter] "C:\Program Files\IBM fingerprint software\ctlcntr.exe" /startup
O4 - HKLM\..\Run: [ISSI EZUpdate Service] "c:\sdwork\issimsvc.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [C4EBReg] "C:\Program Files\c4ebreg\c4ebreg.exe" /q
O4 - HKLM\..\Run: [IBMPRC] C:\IBMTOOLS\UTILS\ibmprc.exe
O4 - HKLM\..\Run: [ISAMTray] "C:\Program Files\c4ebreg\isamtray.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_08\bin\jusched.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
O4 - HKLM\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [a-squared] "C:\Program Files\a2\a2guard.exe"
O4 - Startup: palmOne Registration.lnk = C:\Program Files\palmOne\register.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HotSync Manager.lnk = C:\Program Files\palmOne\Hotsync.exe
O4 - Global Startup: IBM Community Tools.lnk = C:\Program Files\IBM\IBM Community Tools\IBM Community Tools.exe
O4 - Global Startup: Infoprint Select Notification.lnk = C:\Program Files\IBM\Infoprint Select\ipnotify.exe
O4 - Global Startup: Integrity Client.lnk = C:\Program Files\Zone Labs\Integrity Client\iclient.exe
O4 - Global Startup: Lotus QuickStart.lnk = ?
O4 - Global Startup: Monitor Apache Servers.lnk = C:\Program Files\Apache Group\Apache2\bin\ApacheMonitor.exe
O4 - Global Startup: QuickBooks 2001 Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks\Components\QBAgent\qbdagent2001.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Download All by FlashGet - C:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: Download using FlashGet - C:\Program Files\FlashGet\jc_link.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra button: Run WinHTTrack - {36ECAF82-3300-8F84-092E-AFF36D6C7040} - C:\Program Files\WinHTTrack\WinHTTrackIEBar.dll
O9 - Extra 'Tools' menuitem: Launch WinHTTrack - {36ECAF82-3300-8F84-092E-AFF36D6C7040} - C:\Program Files\WinHTTrack\WinHTTrackIEBar.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe
O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [JAVA_IBM] Java (IBM)
O14 - IERESET.INF: START_PAGE_URL=http://w3.ibm.com
O15 - Trusted Zone: http://www.contentwatch.com
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v ... 6941475906
O16 - DPF: {A4B28810-11A2-4956-82D1-B2DCBA4B2AFD} (gpwsx.plugin) - http://w3.ibm.com/tools/print/plugin/gpwsx.cab
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = IBM.COM,tucson.ibm.com,sby.ibm.com,boulder.ibm.com,sanjose.ibm.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = IBM.COM,tucson.ibm.com,sby.ibm.com,boulder.ibm.com,sanjose.ibm.com
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = IBM.COM,tucson.ibm.com,sby.ibm.com,boulder.ibm.com,sanjose.ibm.com
O20 - Winlogon Notify: atmgrtok - atmgrtok.dll (file missing)
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: pcsinst - C:\WINDOWS\SYSTEM32\pcsinst.dll
O20 - Winlogon Notify: QConGina - C:\WINDOWS\SYSTEM32\QConGina.dll
O23 - Service: ACU Configuration Service (ACS) - Unknown owner - C:\WINDOWS\system32\acs.exe
O23 - Service: Apache2 - Unknown owner - C:\Program Files\Apache Group\Apache2\bin\Apache.exe" -k runservice (file missing)
O23 - Service: AppnNode - IBM Corporation - C:\WINDOWS\system32\Drivers\appnnode.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: IBM Rapid Restore Ultra Service - Unknown owner - C:\Program Files\IBM\IBM Rapid Restore Ultra\rrpcsb.exe
O23 - Service: IBM PM Service (IBMPMSVC) - Unknown owner - C:\WINDOWS\system32\ibmpmsvc.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISAM SMT Service (ISAMsmt) - IBM Global Services - C:\Program Files\C4ebreg\isamsmt.exe
O23 - Service: ISSI EZUpdate (ISSIMon) - IBM Global Services - c:\sdwork\issimsvc.exe
O23 - Service: IBM Enterprise Extender (ldlcserv) - IBM Corporation - C:\WINDOWS\system32\Drivers\ldlcserv.exe
O23 - Service: MySQL - Unknown owner - C:\Program.exe (file missing)
O23 - Service: Network Configuration Service (NetCfgSvr) - AT&T - C:\PROGRA~1\AT&TNE~1\NetCfgSv.EXE
O23 - Service: IBM PSA Access Driver Control (PsaSrv) - Unknown owner - C:\WINDOWS\system32\PsaSrv.exe (file missing)
O23 - Service: QCONSVC - IBM Corp. - C:\WINDOWS\System32\QCONSVC.EXE
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: IBM KCU Service (TpKmpSVC) - Unknown owner - C:\WINDOWS\system32\TpKmpSVC.exe
O23 - Service: IBM Trace Facility (TrcBoot) - IBM Corporation - C:\WINDOWS\system32\Drivers\trcboot.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

Thanks for your help!!

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Posts: 3
Joined: August 13th, 2005, 2:15 pm
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Unread postby NonSuch » August 15th, 2005, 2:16 am

Welcome to the Malware Removal forums! :)

Regarding your Windows Firewall setting being greyed out:
  1. Make sure that you're accessing settings from an account with Administrator privledges.
  2. Go to Start > Run and type in "Services.msc" (without the quotation marks). Look for the following Service and make sure that it has not been disabled....

    Windows Firewall/Internet Connection Sharing (ICS)

    If it has been disabled, change the startup type to "Automatic." The change will not be effective until you've rebooted the system.

You also mention that this system is not finding your network printer. This could be due to a number of different reasons, and you don't stipulate whether this system ever recognized the network printer or if this difficulty is something recent. If you've been able to restore your Windows firewall settings, then you should check them to see if "File and Printer Sharing" is enabled under the "Exceptions" tab. Also, you may find some helpful information in the article referenced below...

http://www.cnet.com.au/desktops/pcs/soa ... 565,00.htm

I notice that you're running FlashGet download manager. Although this is not malware in and of itself, it can have Cydoor adware bundled with it if it has not been registered. If you do not use this program, I suggest you remove it via the Control Panel's Add/Remove Programs feature. If you do remove it, then fix the associated blue entries below with HijackThis.

If you do not have it, download Ad-aware Second Edition Build 1.06r here and install it. If you already have Ad-aware Second Edition Build 1.06r, skip to the next step.

Open adaware and Click the "Check for updates now" line on the main screen. CLick the "Connect" button on the webupdate screen.

If an update is available download it and install it. Click the "Finish" button to go back to the main screen.

Click on the "Settings" button (gear symbol in the upper right corner of the main status screen) in the quick launch toolbar to open the General settings screen. Make sure the "Automatically quarantine objects prior to removal" setting is checked green and then click "Proceed" to save your changes.

Click the "Scan now" button in the main menu on the left side of the main status screen or use the "Start" button in lower right corner. This will open the Preparing System Scan screen. Please deselect "Search for negligible risk entries", as negligible risk entries (MRU's) are not considered to be a threat. Leave the option for low-risk threats unchecked also. Then select "Use custom scanning options" and click "CUstomize". This will open the "Scan Settings Page. Make sure all of the following are On with a green checkmark:
  • Scan within archives
Then click on the "Tweak" Button to open up the tweak settings.

Open up the Scanning Engine section and make sure all of the following are On with a green checkmark:
  • Scan registry for all users instead of current user only
Make sure the following is unchecked with a red X:
  • Unload recognized processes & modules during scan.
Open up the Cleaning Engine section and make sure all of the following are On with a green checkmark:
  • Always try to unload modules before deletion
  • During Removal, unload Explorer and IE if necessary
  • Let Windows remove files in use at next reboot.

Click the "Proceed" button to save settings. Click next to begin the scan. When the scan is completed, the Performing System Scan screen will change name to "Scan Complete".

Click the "Next" button to get to the Scanning Results screens where more information about the objects detected during the scan is available. Click the Critical Objects Tab. In general all of the items listed will be bad. To fix all the bad critical objects, right click on one of them to open up the selection screen. Click the "Select All" button to select all entries. Then all are selected Click "Next" and then "OK" in the pop-up window to confirm the removal.

Reboot when finished.

Next, close all programs leaving only HijackThis running. Place a check against each of the following, making sure you get them all and not any others by mistake:

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customi ... earch.html

O2 - BHO: IeCatch2 Class - {A5366673-E8CA-11D3-9CD9-0090271D075B} - C:\PROGRA~1\FlashGet\jccatch.dll

O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\fgiebar.dll

O3 - Toolbar: (no name) - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - (no file)

O8 - Extra context menu item: Download All by FlashGet - C:\Program Files\FlashGet\jc_all.htm

O8 - Extra context menu item: Download using FlashGet - C:\Program Files\FlashGet\jc_link.htm

O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe

O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe

It may be helpful to know that when you put an item in your Trusted Zone, it has pretty much full access to your computer... Are you sure you trust this site to that degree?? If you're not sure, and/or you do not need this in your trusted zone to facilitate access, or you did not knowingly permit this access yourself, then please fix the following O15 entry....

O15 - Trusted Zone: http://www.contentwatch.com

Click on Fix Checked when finished and exit HijackThis.

Using Windows Explorer, locate the following folder and delete it, only if you opted to remove FlashGet:


Exit Explorer, and reboot your system.

Scan with HijackThis and post a fresh log into this same thread.
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Unread postby NonSuch » August 31st, 2005, 8:51 pm

Whilst we appreciate that you may be busy, it has been 14 days or more since we heard from you.

Infections can change and fresh instructions will now need to be given. This topic is now closed, if you still require assistance then please start a new topic in the Malware Removal Forum

If you wish this topic reopened, please send us an email to 'admin at malwareremoval.com' with a link to your thread.

You can help support this site from this link :
Donations For Malware Removal

Do not bother contacting us if you are not the topic starter. A valid,
working link to the closed topic is required along with the user name used.
If the user name does not match the one in the thread linked, the email will be deleted.
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