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Desktop and taskbar missing

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Re: Desktop and taskbar missing

Unread postby kalega » July 9th, 2008, 2:10 pm

I haven't had any more problems and the computer seems to be faster. A nice surprise has been that Google opens much faster! It had taken a very long time to open the google screen.

What should I be running to prevent this from happening again. Norton AV is available through my internet provider but I removed it because it make the computer very very slow. I then chose Avast (free version). Windows Defender gave me the first warning of the problem. I also run adaware every week or so. I don't know where specifically this problem came from but I am assuming email attachments from a friend. If you have suggestions as to how to prevent this I would appreciate it.

Thanks

Karen
kalega
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Posts: 11
Joined: July 5th, 2008, 7:37 pm
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Re: Desktop and taskbar missing

Unread postby dan12 » July 9th, 2008, 2:51 pm

Hi, Karen, just going to clean the tool up we used. I will give you some advise in my final post. :)

UNINSTALL COMBOFIX

  • Click START then RUN
  • Now type Combofix /u in the runbox and click OK.
  • Note the space between the X and the U, it needs to be there.
  • Image
You can also delete any logs we have produced, and empty your Recycle bin.


And just to make sure it doesn't run:

Close all windows and try typing this command directly in and see if ComboFix runs.

Remember to use the " marks and there is a space between exe" and /killall

Start > Run > type "%userprofile%\desktop\combofix.exe" /killall

If ComboFix runs, please post the log.

let me know when done.
dan
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Posts: 6123
Joined: March 30th, 2006, 3:22 am
Location: Leicestershire

Re: Desktop and taskbar missing

Unread postby kalega » July 9th, 2008, 6:38 pm

I uninstalled ComboFix and it did not run. I will wait for your further instructions.

Karen
kalega
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Posts: 11
Joined: July 5th, 2008, 7:37 pm

Re: Desktop and taskbar missing

Unread postby dan12 » July 9th, 2008, 6:50 pm

Hi, Karen,Well done! :)

Congratulations you are clean! :)
Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Create a new System Restore Point
This is a good time to clear your existing system restore points and establish a new clean restore point:
  • Go to Start > All Programs > Accessories > System Tools > System Restore
  • Select Create a restore point, and Ok it.
  • Next, go to Start > Run and type in cleanmgr
  • Select the More options tab
  • Choose the option to clean up system restore and OK it.
This will remove all restore points except the new one you just created.

Here are some free programs I recommend that could help you improve your computer's security.

Spybot Search and Destroy 1.5.2
Download it from here. Just choose a mirror and off you go.
Find here the tutorial on how to use Spybot properly here
Find here changes from older version 1.4 here

Install Spyware Guard
Download it from here
Find here the tutorial on how to use Spyware Guard here

Install SpyWare Blaster
Download it from here
Find here the tutorial on how to use Spyware Blaster here

Install WinPatrol
Download it from here
Here you can find information about how WinPatrol works here

Install FireTrust SiteHound
You can find information and download it from here

Install MVPS Hosts File from here
The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer.
Find Tutorial here : http://www.mvps.org/winhelp2002/hosts.htm

Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
You can use one of these sites to check if any updates are needed for your pc.
Secunia Software Inspector
F-secure Health Check

Visit Microsoft often to get the latest updates for your computer.
http://www.update.microsoft.com

Please check out Tony Klein's article "How did I get infected in the first place?"

Read some information here how to prevent Malware.

Stand Up and Be Counted!
Please take the time to tell us what you would like to be done about the people who are behind all the problems you have had. We can only get something done about this if the people that we help, like you, are prepared to complain. We have a dedicated forum for collecting these complaints called Malware Complaints. Please register there first! Then follow the instructions.

>> Here << you can see how you can help us.

Happy safe surfing!

Dan
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dan12
MRU Honors Grad Emeritus
 
Posts: 6123
Joined: March 30th, 2006, 3:22 am
Location: Leicestershire

Re: Desktop and taskbar missing

Unread postby kalega » July 9th, 2008, 7:43 pm

Thank you for all your help

Karen
kalega
Active Member
 
Posts: 11
Joined: July 5th, 2008, 7:37 pm

Re: Desktop and taskbar missing

Unread postby dan12 » July 10th, 2008, 12:13 am

Your welcome :D
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dan12
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Posts: 6123
Joined: March 30th, 2006, 3:22 am
Location: Leicestershire

Re: Desktop and taskbar missing

Unread postby NonSuch » July 10th, 2008, 12:33 am

As this issue is resolved, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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