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How can I remove Antivirus XP 2008 please?

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How can I remove Antivirus XP 2008 please?

Unread postby kmnichols58 » July 4th, 2008, 2:55 pm

I am infected with Antivirus XP 2008 and System Defender! My Trendmicro Virus program has not been able to help me. Can anyone help me. Thanks

KMN
kmnichols58
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Re: How can I remove Antivirus XP 2008 please?

Unread postby Bio-Hazard » July 4th, 2008, 9:28 pm

Welcome to the MWR forums. My name is Bio-Hazard. I would be glad to take a look at your log and help you with solving any malware problems. HijackThis logs can take a while to research. Please be patient and I'd be grateful if you would note the following:

  • I will be working on your Malware issues this may or may not solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for this issue on this machine.
  • Please continue to review my answers until I tell you your machine appears to be clear.
  • Absence of symptoms does not mean that everything is clear.
  • If you don't know or understand something please don't hesitate to say or ask.
  • It is important that you reply to this thread. Do not start a new topic.

Note: I am still in training here at Malware Removal, however I will be working under the direct supervision of one of our Malware Experts. Any recommendations will first be approved before being given to you. Because of this, there may be a short delay in getting our responses to you, however be assured that we will be working diligently on your problem.


Download HijackThis

To get things going i need you to download HijackThis see the instructions below.

  • Click HERE to download HijackThis Installer
  • Save HijackThis Installer to your desktop.
  • Doubleclick on the HijackThis Installer icon on your desktop.
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed it will launch Hijackthis.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.

DO NOT use the AnalyseThis button its findings are dangerous if misinterpreted.
DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.
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Re: How can I remove Antivirus XP 2008 please?

Unread postby kmnichols58 » July 5th, 2008, 2:16 pm

Thanks Bio-Hazard, here is the log you requested


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:13:13 PM, on 7/5/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ACS.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
C:\WINDOWS\system32\bgsvcgen.exe
C:\Program Files\Toshiba\Power Management\CeEPwrSvc.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\system32\DVDRAMSV.exe
C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
C:\WINDOWS\system32\svchost.exe
c:\Toshiba\Ivp\Swupdate\swupdtmr.exe
C:\Program Files\Trend Micro\BM\TMBMSRV.exe
C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\HEWLET~1\HPSHAR~1\hpgs2wnf.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\TOSHIBA\TouchPad\TPTray.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Trend Micro\TrendSecure\TransactionProtector\Dependent\HSChkProxyExe.exe
C:\Program Files\Trend Micro\TrendSecure\TSCFPlatformCOMSvr.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\WINDOWS\system32\RAMASST.exe
C:\WINDOWS\system32\pphcth4j0e15n.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
C:\Program Files\Trend Micro\Internet Security\TmProxy.exe
C:\Program Files\Trend Micro\TrendSecure\TSCFCommander.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\kdfmgr.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: 931928 helper - {5F6D7A37-A3D1-47F1-920D-3F48370D509B} - C:\WINDOWS\system32\931928\931928.dll
O2 - BHO: iSecurity - {A8311E8F-E459-4D22-89B4-CB9DCF10A425} - iSecurity.cpl (file missing)
O2 - BHO: TransactionProtector BHO - {C1656CCA-D2EA-4A32-94AE-AE0B180E6449} - C:\Program Files\Trend Micro\TrendSecure\TransactionProtector\TSToolbar.dll
O3 - Toolbar: Transaction Protector - {E7620C98-FCCC-40E5-92EC-C7685D2E1E40} - C:\Program Files\Trend Micro\TrendSecure\TransactionProtector\TSToolbar.dll
O3 - Toolbar: CommuniKate Toolbar - {2AD46959-7EE4-47C3-B976-C0912755DE1F} - C:\Program Files\Kate toolbar-ucietb\ucietb.dll
O4 - HKLM\..\Run: [Apoint] "C:\Program Files\Apoint2K\Apoint.exe"
O4 - HKLM\..\Run: [REGSHAVE] "C:\Program Files\REGSHAVE\REGSHAVE.EXE" /AUTORUN
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [UfSeAgnt.exe] "C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe"
O4 - HKLM\..\Run: [TPNF] "C:\Program Files\TOSHIBA\TouchPad\TPTray.exe"
O4 - HKLM\..\Run: [PadTouch] "C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe"
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [iSecurity applet] rundll32.exe iSecurity.cpl,SecurityMonitor
O4 - HKLM\..\Run: [SMrhcph4j0e15n] C:\Program Files\rhcph4j0e15n\rhcph4j0e15n.exe
O4 - HKLM\..\Run: [sprof] C:\Program Files\sprof\sprof.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Spell Check Options... - res://C:\Program Files\Kate toolbar-ucietb\Speller.dll/RUNOPTIONS.HTM
O8 - Extra context menu item: Spell Check this page... - res://C:\Program Files\Kate toolbar-ucietb\Speller.dll/RUNSPELLER.HTM
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra button: CommuniKate Toolbar - {A26ABCF0-1C8F-46e7-A67C-0489DC21B9CC} - C:\Program Files\Kate toolbar-ucietb\ucietb.dll
O9 - Extra 'Tools' menuitem: CommuniKate Toolbar - {A26ABCF0-1C8F-46e7-A67C-0489DC21B9CC} - C:\Program Files\Kate toolbar-ucietb\ucietb.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\PartyPoker.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\PartyPoker.exe (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.toshiba.com
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {9D190AE6-C81E-4039-8061-978EBAD10073} (F-Secure Online Scanner 3.0) - http://support.f-secure.com/ols/fscax.cab
O20 - AppInit_DLLs: iSecurity.cpl
O20 - Winlogon Notify: vtutr - C:\WINDOWS\
O21 - SSODL: iSecurity - {A8311E8F-E459-4D22-89B4-CB9DCF10A425} - iSecurity.cpl (file missing)
O21 - SSODL: PreBootCheck - {b0568363-90e5-4810-826d-96294135ad4c} - C:\WINDOWS\Resources\ComponentBoot.dll
O23 - Service: Atheros Configuration Service (ACS) - Unknown owner - C:\WINDOWS\system32\ACS.exe
O23 - Service: APC UPS Service - American Power Conversion Corporation - C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: B's Recorder GOLD Library General Service (bgsvcgen) - B.H.A Corporation - C:\WINDOWS\system32\bgsvcgen.exe
O23 - Service: CeEPwrSvc - COMPAL ELECTRONIC INC. - C:\Program Files\Toshiba\Power Management\CeEPwrSvc.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exe
O23 - Service: Sony SPTI Service for DVE (ICDSPTSV) - Sony Corporation - C:\WINDOWS\system32\IcdSptSv.exe
O23 - Service: Trend Micro Central Control Component (SfCtlCom) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
O23 - Service: Swupdtmr - Unknown owner - c:\Toshiba\Ivp\Swupdate\swupdtmr.exe
O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Trend Micro Inc. - C:\Program Files\Trend Micro\BM\TMBMSRV.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmProxy.exe

--
End of file - 8159 bytes
kmnichols58
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Posts: 4
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Re: How can I remove Antivirus XP 2008 please?

Unread postby Bio-Hazard » July 6th, 2008, 4:55 am

Poker sites

Party Poker, PartyCasino, UltimateBet, EmpirePoker, and the related sites are a risk and that's where most malware gets installed. Online Poker sites are well known for placing all manner of Internet parasites on their visitors' computers and continue to do so. They should be highly suspect for any Malware on your computer. In a lot of cases, these Poker plugins are also getting installed without your asking for it. You can read Poker gamers targeted by a rootkit backdoor regarding the risk involved with visiting the Poker games web sites. Two safe alternatives are PokerStars and Pogo.com.

I recommend that you remove Partypoker

  • Click Start
  • Go to Control Panel
  • Go to Add/Remove Programs
  • Find and click Remove for the following (if present):

    Partypoker

NOTE: Take care when answering any questions posed by an uninstaller. Some questions may be worded to deceive you into keeping the program.


SDFix

Download SDFix and save it to your Desktop.
Double click SDFix.exe and it will extract the files to %systemdrive%(Drive that contains the Windows Directory, typically C:\SDFix)

Please print/save a copy of the following instructions because we will be using Safe Mode, during which time you won't have access to the internet.

Now reboot your computer in Safe Mode by doing the following :
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
  • Instead of Windows loading as normal, the Advanced Options Menu should appear;
  • Select the first option, to run Windows in Safe Mode, then press Enter.
  • Choose your usual account.
  • Open the extracted SDFix folder (usually Start->My Computer->C:->SDFix and double click RunThis.bat to start the script.
  • Type Y to begin the cleanup process.
  • It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
  • Press any key and it will restart the PC.
  • When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
  • Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
    (Report.txt will also be copied to Clipboard ready for posting back on the forum).


SmitfraudFix

Please download SmitfraudFix (by S!Ri)
  • Extract the content (a folder named SmitfraudFix) to your Desktop.
  • Open the SmitfraudFix folder
  • Double-click smitfraudfix.cmd Select option #1 - Search by typing 1 and press Enter ; a text file will appear which lists infected files (if present).
  • Please copy/paste the content of that report into your next reply

NOTE: process.exe is detected by some antivirus programs (AntiVir Dr.Web Kaspersky) as a RiskTool; it is not a virus but a program used to stop system processes. Antivirus programs cannot distinguish between good and malicious use of such programs therefore they may alert the user.[/color] http://www.beyondlogic.org/consulting/proc...processutil.htm

Do not run any other options from SmitfraudFix until I tell you to do so!


Logs/Information to Post in Reply

Please post the following logs/Information in your reply
  • Sdfix Report
  • Smitfraudfix report
  • A fresh HijackThis Log ( after all the above has been done)
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Re: How can I remove Antivirus XP 2008 please?

Unread postby kmnichols58 » July 6th, 2008, 10:39 pm

I ran into a few problems, was not able to run the computer in safe mode to do SDFix, so i copied the files I needed off the computer, wiped it clean and reinstalled it to its original state. Thanks for your help, but after 4 hours of trying it your way, I was getting no where. Now installing all my programs and virus updates. I am writing to you from my other computer. Any suggestions on what internet browser i can use besides IE that are safer? Do you thinks Trendmicro is a good viru/spyware program to stay with???

Thanks
KMN
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Posts: 4
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Re: How can I remove Antivirus XP 2008 please?

Unread postby Bio-Hazard » July 7th, 2008, 1:50 am

I ran into a few problems, was not able to run the computer in safe mode to do SDFix, so i copied the files I needed off the computer, wiped it clean and reinstalled it to its original state. Thanks for your help, but after 4 hours of trying it your way, I was getting no where. Now installing all my programs and virus updates. I am writing to you from my other computer. Any suggestions on what internet browser i can use besides IE that are safer? Do you thinks Trendmicro is a good viru/spyware program to stay with???


I am sad to hear that you run into problems. You did have alot malware on your computer so it was wise thing to do.

Any suggestions on what internet browser i can use besides IE that are safer?Do you thinks Trendmicro is a good viru/spyware program to stay with???


Firefox or Opera are good alternatives to IE. TrendMicro is good program, if you are happy with it then stay with it. There are fed free antivirus and firewall programs in the speech below. There are also few other programs that can run beside with any antivirus and firewall program.


I'll respect you decision to do a clean install.

Then there are a couple of things you should do immediately after installing Windows and before surfing the net.

    General Security and Computer Health
    Below are some steps to follow in order to dramatically lower the chances of reinfection. You may have already implemented some of the steps below, however you should follow any steps that you have not already implemented.

  • Set correct settings for files
    • Click Start > My Computer > Tools menu (at top of page) > Folder Options > View tab.
    • Under Hidden files and folders if necessary select Do not show hidden files and folders.
    • If unchecked please check Hide protected operating system files (Recommended)
    • If necessary check Display content of system folders
    • If necessary Uncheck Hide file extensions for known file types.
    • Click OK

  • Make sure that you keep your antivirus updated
    New viruses come out every minute, so it is essential that you have the latest signatures for your antivirus program to provide you with the best possible protection from malicious software.
    NOTE: You should only have one antivirus installed at a time. Having more than one antivirus program installed at once is likely to cause conflicts and may well decrease your overall protection as well as impairing the performance of your PC.

    Here are few FREE alternatives:

  • Install and use a firewall with outbound protection
    The Windows firewall only monitors incoming traffic, NOT outgoing. Using a software firewall in its default configuration to replace the Windows firewall greatly reduces the risk of your computer being hacked. Make sure your firewall is always enabled while your computer is connected to the internet.
    NOTE: You should only have one firewall installed at a time. Having more than one firewall installed at once is likely to cause conflicts and may well decrease your overall protection as well as seriously impairing the performance of your PC.

    Here are few FREE alternatives:

  • Security Updates for Windows, Internet Explorer & Microsoft Office
    Whenever a security problem in its software is found, Microsoft will usually create a patch so that after the patch is installed, attackers can't use the vulnerability to install malicious software on your PC. Keeping up with these patches will help to prevent malicious software being installed on your PC. Ensure you are registered for Windows updates via Start > right-click on My Computer > Properties > Automatic Updates tab or visit the Microsoft Update site on a regular basis.
    NOTE: The update process uses ActiveX, so you will need to use internet explorer for it and allow the ActiveX control to install.
  • Update Non-Microsoft Programs
    Microsoft isn't the only company whose products can contain security vulnerabilities. To check whether other programs running on your PC are in need of an update, you can use the Secunia Software Inspector - I suggest that you run it at least once a month.
  • Make Internet Explorer More Secure
    You are using Internet Explorer v. 7. Therefore please read and follow the recommendations at this SITE


Recommended Programs

I would recommend the download and installation of some or all of the following programs (if not already present), and the updating of them on a regular basis.

  • WinPatrol
    As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge. For more information, please visit HERE.
  • SpywareBlaster
    SpywareBlaster sets killbits in the registry to prevent known malicious ActiveX controls from installing on your computer. If you don't know what ActiveX controls are, see HERE. You can download SpywareBlaster from HERE.
  • Malwarebytes' Anti-Malware
    Malwarebytes' Anti-Malware is an anti-malware application that can thoroughly remove even the most advanced malware. It includes a number of features, including a built in protection monitor that blocks malicious processes before they even start.You can download Malwarebytes' Anti-Malware from HERE. Here are two tutorials: Malwarebytes' Anti-Malware Setup Guide and Malwarebytes' Anti-Malware Scanning Guide.
  • Hosts File
    For added protection you may also like to add a host file. A simple explanation of what a Hosts file does is HERE and for more information regarding host files read HERE.
  • Use an alternative Internet Browser
    Many of the exploits are directed to users of Internet Explorer. Try using a different browser instead:
    Firefox
    Opera


Finally I am trying to make one point very clear. It is ABSOLUTELY ESSENTIAL to keep all of your security programs up to date.

Please take the time to tell us what you would like to be done about the people who are behind all the problems you have had. We can only get something done about this if the people that we help, like you, are prepared to complain. We have a dedicated forum for collecting these complaints >Malware Complaints<. You need to be registered to post as, unfortunately, we were hit with too many spam posts to allow guest posting to continue. Just find your country room and register your complaint.


I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can be closed.

Happy surfing and stay clean!

Bio-Hazard
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Re: How can I remove Antivirus XP 2008 please?

Unread postby kmnichols58 » July 7th, 2008, 7:36 am

Thanks for all the recommendations. I will do the suggested items you recommended, was thinking the same thing about changing to FOXFIRE myself. You have a big help. Will let you know my outcome in the next day or two after I have had a chance to run those programs.

Again, appreciate all you advice

KMN
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Re: How can I remove Antivirus XP 2008 please?

Unread postby Shaba » July 12th, 2008, 11:51 am

kmnichols58 this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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