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Please helllpp. Have I dont thie right by the way?!

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Please helllpp. Have I dont thie right by the way?!

Unread postby sarahlou85x » June 23rd, 2008, 6:46 pm

Sorry forgot to mention what is wrong. As I am viewing sites on the internet an advert will open in a different tab and take me away from the page I am trying to view. It is so annoying, the adverts vary and i've noticed they tend to be relevant (a bit) to the site I am viewing. I will be sooo grateful if someone could help me, It's been happenign for a few weeks now!! I have tried every pop up and removal soft ware possible and nothing is workingx x x




Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 23:23:39, on 23/06/2008
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16681)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\rundll32.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Windows\System32\rundll32.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Kontiki\KHost.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Picasa2\PicasaMediaDetector.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\DAEMON Tools Lite\daemon.exe
C:\Users\sarah\AppData\Local\ukkcwigqg.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Google\Google Updater\GoogleUpdater.exe
C:\Users\sarah\GameSpot\GameSpotDownloadManager_Win32.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil9f.exe
C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\SearchFilterHost.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: StudentMidwife.NET Toolbar - {f0841263-0ffb-4db3-a16a-ef8a722a80c1} - C:\Program Files\StudentMidwife.NET\tbStud.dll
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Media Holding Enterprises, LLC - {0D39A900-0F3A-4C29-A254-3E65244FDC34} - (no file)
O2 - BHO: McAntiPhishingBHO - {377C180E-6F0E-4D4C-980F-F45BD3D40CF4} - c:\PROGRA~1\mcafee\msk\mcapbho.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: superiorads browser optimizer - {8E015787-B1E3-404a-95DE-3E71E1FA0305} - C:\Windows\system32\spads.dll (file missing)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: browser optimizer by rightonadz - {971C3384-F75E-4562-95B3-CBE7417529BC} - C:\Windows\system32\gzmrotate.dll (file missing)
O2 - BHO: ads_optimizer - {9C8A568E-4201-478a-8536-526CF371D2E2} - C:\Windows\system32\nsn782F.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.1119.1736\swg.dll
O2 - BHO: (no name) - {B499D34E-58EF-4927-AB9F-7AF52B2C4C82} - C:\Program Files\Video Add-on\isfmdl.dll (file missing)
O2 - BHO: dcads - {C7C90A5E-BE0A-44DD-83D2-1BE138460BAC} - C:\Windows\system32\nsb4DB6.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O2 - BHO: StudentMidwife.NET Toolbar - {f0841263-0ffb-4db3-a16a-ef8a722a80c1} - C:\Program Files\StudentMidwife.NET\tbStud.dll
O2 - BHO: e404 helper - {F10587E9-0E47-4CBE-ABCD-7DD20B862223} - C:\Program Files\Helper\1202376061.dll (file missing)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: StudentMidwife.NET Toolbar - {f0841263-0ffb-4db3-a16a-ef8a722a80c1} - C:\Program Files\StudentMidwife.NET\tbStud.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [ECenter] C:\Dell\E-Center\EULALauncher.exe
O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [dscactivate] c:\dell\dsca.exe 3
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [SNM] C:\Program Files\SpyNoMore\SNM.exe /startup
O4 - HKLM\..\Run: [LXCFCATS] rundll32 C:\Windows\system32\spool\DRIVERS\W32X86\3\LXCFtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [4oD] "C:\Program Files\Kontiki\KHost.exe" -all
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKCU\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [Host Process] C:\Users\sarah\svchost.exe
O4 - HKCU\..\Run: [cmds] rundll32.exe C:\Users\sarah\AppData\Local\Temp\awvsq.dll,c
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [SPSTEALT] "C:\Program Files\Free History Eraser\HistoryEraser.exe" /stealt
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files\DAEMON Tools Lite\daemon.exe" -autorun
O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all
O4 - HKCU\..\Run: [ukkcwigqg] c:\users\sarah\appdata\local\ukkcwigqg.exe ukkcwigqg
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: GameSpot Download Manager.lnk = C:\Users\sarah\GameSpot\GameSpotDownloadManager_Win32.exe
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O4 - Global Startup: Google Updater.lnk = C:\Program Files\Google\Google Updater\GoogleUpdater.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O13 - Gopher Prefix:
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5) - http://upload.facebook.com/controls/Fac ... oader5.cab
O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - http://messenger.zone.msn.com/binary/ms ... b56986.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w2/pr02/re ... den-gb.cab
O16 - DPF: {7FC1B346-83E6-4774-8D20-1A6B09B0E737} (Windows Live Photo Upload Control) - http://cid-6b1da00cc1d0d74e.spaces.live ... den-gb.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Me ... b56907.cab
O16 - DPF: {D6E7CFB5-C074-4D1C-B647-663D1A8D96BF} (Facebook Photo Uploader 4) - http://upload.facebook.com/controls/Fac ... der4_5.cab
O16 - DPF: {D821DC4A-0814-435E-9820-661C543A4679} (CRLDownloadWrapper Class) - http://drmlicense.one.microsoft.com/crl ... crlocx.ocx
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: nnnkhgg - nnnkhgg.dll (file missing)
O23 - Service: McAfee Application Installer Cleanup (0197271214233921) (0197271214233921mcinstcleanup) - McAfee, Inc. - C:\Windows\TEMP\019727~1.EXE
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: lxcf_device - - C:\Windows\system32\lxcfcoms.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: McAfee SpamKiller Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
O23 - Service: PnkBstrB - Unknown owner - C:\Windows\system32\PnkBstrB.exe
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 12218 bytes
sarahlou85x
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Re: Please helllpp. Have I dont thie right by the way?!

Unread postby dan12 » June 24th, 2008, 12:06 pm

welcome to malwareremoval forums

My name is Dan, and I will be helping you to remove any infection(s) that you may have.

Please note! that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

Please observe these rules while we work:
  • Perform all actions in the order given.
  • If you don't know, stop and ask! Don't keep going on.
  • Please reply to this thread. Do not start a new topic.
  • Stick with it till you're given the all clear.
  • REMEMBER, ABSENCE OF SYMPTOMS DOES NOT MEAN THE INFECTION IS ALL GONE.
If you can do these things, everything should go smoothly.
  • Please note you'll need to have Administrator priviledges to perform the fixes. (XP accounts are Administrator by default)
  • Please let me know if you are using a computer with multiple accounts, as this can affect the instructions given.

Unless informed of in advance, failure to post replies within 5 days will result in this thread being closed.


It may be helpful to you to print out or take a copy of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

I'm presently looking over your log and hope not to be too long.
Will be back with you as soon as I can.
Thanks dan
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Re: Please helllpp. Have I dont thie right by the way?!

Unread postby dan12 » June 24th, 2008, 12:09 pm

Make a uninstall list using HijackThis
To access the Uninstall Manager you would do the following:

1. Start HijackThis
2. Click on the Config button
3. Click on the Misc Tools button
4. Click on the Open Uninstall Manager button.

You will now be presented with a screen similar to the one below:

Image

5. Click on the Save list... button and specify where you would like to save this file. When you press Save button a notepad will open with the contents of that file. Simply copy and paste the contents of that notepad here on your next reply.



Download ATF (Atribune Temp File) Cleaner© by Atribune to your desktop.

Double-click ATF Cleaner.exe to open it

Under Main choose:
Windows Temp
Current User Temp
All Users Temp
Cookies
Temporary Internet Files
Prefetch
Java Cache

*The other boxes are optional*
Then click the Empty Selected button.

If you use Firefox:
Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

If you use Opera:
Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

Click Exit on the Main menu to close the program.

____________



Please download SmitfraudFix (by S!Ri)

Double-click SmitfraudFix.exe.
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

**If the tool fails to launch from the Desktop, please move SmitfraudFix.exe directly to the root of the system drive (usually C:), and launch from there.

Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
http://www.beyondlogic.org/consulting/proc...processutil.htm


please post back with: text file and a new highjackthis log.
Plus uninstall list
dan
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dan12
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Re: Please helllpp. Have I dont thie right by the way?!

Unread postby sarahlou85x » June 24th, 2008, 4:16 pm

Hi thanks very much for your time, really appreciate it.

These are the results I got back from HijackThis. When I try to get the results up from the Smithfraudfix it says access denied, but I carry on and open as administrator etc but doesn't actually do anything. The screen closes and nothing more appears. Not sure what to do next?



4oD
Adobe Flash Player ActiveX
Adobe Reader 8.1.2
Adobe Shockwave Player
Apple Mobile Device Support
Apple Software Update
Audio-Video Pack
Browser Address Error Redirector
Browser Optimizer Dcads
Browser Optimizer Rightonadz
Browser Optimizer Superiorads
Call of Duty(R) 4 - Modern Warfare(TM)
Call of Duty(R) 4 - Modern Warfare(TM) 1.4 Patch
Conexant D850 PCI V.92 Modem
ContextTool
Dell Support Center
Dell System Customization Wizard
DellSupport
Digital Line Detect
Express Burn
Express Rip
Free History Eraser
GameSpot Download Manager
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer
Google Updater
HijackThis 2.0.2
Intel(R) PRO Network Connections 12.1.11.0
Intel(R) PRO Network Connections 12.1.11.0
iTunes
Java(TM) 6 Update 3
Java(TM) 6 Update 5
Java(TM) SE Runtime Environment 6
Lexmark 730 Series
LimeWire 4.14.10
McAfee SecurityCenter
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Professional 2007
Microsoft Office Professional 2007 Trial
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Office Word Viewer 2003
Microsoft Works
Modem Diagnostic Tool
Mozilla Firefox (2.0.0.14)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
NetWaiting
Nuclear Coffee - VideoPut 1.0.0.13 Trial
NVIDIA Drivers
Picasa 2
PlayMP3z
QuickTime
RealPlayer
Realtek High Definition Audio Driver
Rome - Total War
Safari
SAMSUNG Mobile Modem Driver Set
Samsung Mobile phone USB driver Software
SAMSUNG Mobile USB Modem 1.0 Software
SAMSUNG Mobile USB Modem Software
Samsung PC Studio 3
Security Update for Excel 2007 (KB946974)
Security Update for Microsoft Office Publisher 2007 (KB950114)
Security Update for Microsoft Office system 2007 (KB951808)
Security Update for Microsoft Office Word 2007 (KB950113)
Security Update for Office 2007 (KB934062)
Security Update for Office 2007 (KB947801)
Security Update for Outlook 2007 (KB946983)
Security Update for the 2007 Microsoft Office System (KB936960)
SoundTap
Spybot - Search & Destroy
Spybot - Search & Destroy 1.5.2.20
StudentMidwife.NET Toolbar
SUPERAntiSpyware Free Edition
Switch
Update for Office 2007 (KB932080)
Update for Office 2007 (KB946691)
Update for Outlook 2007 Junk Email Filter (kb950378)
User's Guides
WavePad Uninstall
Windows Live installer
Windows Live Messenger
Windows Live Sign-in Assistant
sarahlou85x
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Re: Please helllpp. Have I dont thie right by the way?!

Unread postby sarahlou85x » June 24th, 2008, 4:17 pm

I also did the ATF cleaner
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Re: Please helllpp. Have I dont thie right by the way?!

Unread postby dan12 » June 24th, 2008, 5:35 pm

Download SDFix and save it to your Desktop.

Double click SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:\SDFix)

Please then reboot your computer in Safe Mode by doing the following :
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
  • Instead of Windows loading as normal, the Advanced Options Menu should appear;
  • Select the first option, to run Windows in Safe Mode, then press Enter.
  • Choose your usual account.
  • Open the extracted SDFix folder and double click RunThis.bat to start the script.
  • Type Y to begin the cleanup process.
  • It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
  • Press any Key and it will restart the PC.
  • When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
  • Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
    (Report.txt will also be copied to Clipboard ready for posting back on the forum).
  • Finally paste the contents of the Report.txt back on the forum with a new HijackThis log
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Re: Please helllpp. Have I dont thie right by the way?!

Unread postby sarahlou85x » June 25th, 2008, 1:30 pm

I'm havng problems with this one too. It just flashes then go's off when I try to access from safe mode I've follwed all instructions including the cutting and pasting links etc. I'm using vista by the way if that if of any use?
Thanks
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Re: Please helllpp. Have I dont thie right by the way?!

Unread postby dan12 » June 25th, 2008, 1:34 pm

Ok, try and right click SDFix.exe then click run as administrator, see how you get on. :)
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Re: Please helllpp. Have I dont thie right by the way?!

Unread postby sarahlou85x » June 25th, 2008, 2:39 pm

Already have and it's still not doing it, tried twice :cry: :cry:
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Re: Please helllpp. Have I dont thie right by the way?!

Unread postby dan12 » June 25th, 2008, 3:47 pm

Your TeaTimer is going to interfere with what we are trying to do. I need you to disable it.

Disable Spybot's TeaTimer. This is a two step process.
First:
- Right click Spybot in the System Tray (looks like a calendar with a padlock symbol)
- Choose Exit Spybot S&D Resident
Second:
- Open Spybot S&D
- Click Mode, check Advanced Mode
- Go To Left Panel, Click Tools, then also in left panel, click Resident
- If your firewall raises a question, say OK
- Uncheck the box labeled Resident Tea-Timer and OK any prompts.
- Use File, Exit to terminate Spybot
- Reboot your machine for the changes to take effect.

Leave it disabled till I tell you it's ok to turn it back on.

spybot search & destroy sdhelper

Disable spybot search & destroy\SDHelper
Open up spybot search & destroy go to mode check advanced mode.
Go to bottom left of panel and click tools then click resident
uncheck resident
SDHelper
We will need to do this in reverse to enable when fix is done


Disable SUPERAntiSpyware until the computer is clean

* Right-click on the shortcut from the system tray
* Choose View Control Center (preferences/options)
* On the General and Startup tab, uncheck Start SUPERAntispyware when Windows starts.
* Click Close to exit.

Don't forget to re-enable it, when your computer is clean.


Now try previous Instruction, see how you go.
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Re: Please helllpp. Have I dont thie right by the way?!

Unread postby dan12 » June 29th, 2008, 5:01 am

How we doing?
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Re: Please helllpp. Have I dont thie right by the way?!

Unread postby sarahlou85x » June 29th, 2008, 7:26 pm

Hiya, still having the same problems unfortunately, the box just flashes and go's off again. i've tried everything:-( x x x
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Re: Please helllpp. Have I dont thie right by the way?!

Unread postby dan12 » June 30th, 2008, 3:04 am

Ok, let's try something!
If you already have Smitfraudfix, please delete this copy and download it again as it's being updated regularly.

Please download SmitFraudFix.exe by S!Ri and save it to the desktop.

If you can't download it, please download it from these alternative sites:

From Geekstogo
From Security Cadets
From Zebulon

  1. Right click on SmitfraudFix.exe and select Run As Administrator. If Vista UAC is turned on, you will receive a prompt. Please allow it.
  2. Smitfraudfix will start running. Press 1 then hit the Enter key.
  3. It will create a report named rapport.txt, usually at C drive.
  4. Please post back this log in your next reply.

Note: process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user. Read more here

Please disable items I detailed in my last post before running.
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Re: Please helllpp. Have I dont thie right by the way?!

Unread postby Elrond » July 6th, 2008, 1:54 am

Due to lack of response this topic is now closed.

If you still need help open a new thread in the Malware Removal forum and wait for a new helper.

If you have been helped and wish to donate to help with the costs of this volunteer site, please read Donations For Malware Removal

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