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how do i remove malware ? (celldorado)

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how do i remove malware ? (celldorado)

Unread postby alan » June 22nd, 2008, 6:12 am

Hi
Please can you advise me on how to remove Celldorado pop ups? I am having pop ups from Celldorado every time I am on the internet.

Please be aware I am a novice and if you can help me I will be very grateful. This celldorado is so annoying it is driving me mad.

I use norton and I have tried most of the free malware/adaware removers but they just give a free scan and they say that I am infected, norton has advised that I do NOT have a problem PLEASE PLEASE can anyone advise or help ME. I have attached my log file which is below. Thank you in advance
:colors: ALAN

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 16:00:58, on 22/06/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\hp\support\hpsysdrv.exe
C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe
C:\Windows\WindowsMobile\wmdSync.exe
C:\Program Files\HP\Digital Imaging\bin\HpqSRmon.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Users\halo\AppData\Local\mauumyk.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Google\Google Updater\GoogleUpdater.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Brother\ControlCenter3\brccMCtl.exe
C:\Program Files\Brother\Brmfcmon\BrMfcmon.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.crawler.com/search/dispatche ... p=aus&qkw=%s&tbid=60287
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://uk.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/def ... .yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/def ... earch.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.rd.yahoo.com/customize/ie/def ... .yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\NppBho.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.1119.1736\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\UIBHO.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [hpsysdrv] c:\hp\support\hpsysdrv.exe
O4 - HKLM\..\Run: [OsdMaestro] "C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe"
O4 - HKLM\..\Run: [HP Health Check Scheduler] c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [SunJavaUpdateReg] "C:\Windows\system32\jureg.exe" -delete
O4 - HKLM\..\Run: [HP Software Update] c:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [PaperPort PTD] "C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe"
O4 - HKLM\..\Run: [IndexSearch] "C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe"
O4 - HKLM\..\Run: [BrMfcWnd] C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe /AUTORUN
O4 - HKLM\..\Run: [ControlCenter3] C:\Program Files\Brother\ControlCenter3\brctrcen.exe /autorun
O4 - HKLM\..\Run: [Windows Mobile-based device management] %windir%\WindowsMobile\wmdSync.exe
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\RunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
O4 - HKCU\..\Run: [mauumyk] c:\users\halo\appdata\local\mauumyk.exe mauumyk
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Google Updater.lnk = C:\Program Files\Google\Google Updater\GoogleUpdater.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: PacificPoker4 - {94EDF7B4-4272-4af3-8F8B-4E2F68E225B7} - C:\PROGRA~1\PACIFI~1\pacificpoker.exe
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/Shar ... vSniff.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/Shar ... /cabsa.cab
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/s ... wflash.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~3\GOEC62~1.DLL
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Boonty Games - BOONTY - C:\Program Files\Common Files\BOONTY Shared\Service\Boonty.exe
O23 - Service: ccEvtMgr - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: ccSetMgr - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Google Desktop Manager 5.7.802.22438 (GoogleDesktopManager-022208-143751) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - c:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - c:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - c:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

--
End of file - 10837 bytes
alan
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Posts: 24
Joined: June 22nd, 2008, 5:29 am
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Re: how do i remove malware ? (celldorado)

Unread postby turtledove » June 24th, 2008, 12:58 am

Hello alan,
I am turtledove,
Welcome to the forum :)

I will be glad to help you with your computer problems.
HijackThis and other logs take awhile to research. Please be patient with me. I know that you want your problems solved quickly, and I will work hard to help you.

As an Undergraduate, my posts will be checked first by A Teacher or Expert. Please be patient, I'll post a fix soon.
***Please bookmark or favourite this page. In case you need it as reference and an easy way to find for answering.
Please observe these rules while we work:
1. If you don't know, stop and ask! Don't keep going on.
2. Please reply to this thread. Do not start a new topic. Please stay at one forum for help.
3. Please continue reading posts until I give the All Clear. It is important to note this, as a clean looking HijackThis is not always a sign your system is clean.

If you can do these things, everything should go smoothly.
*Please do not run any fixes on your own, as they may interfere with our work.
*If you are going to be busy and unable to post for more than 5 days please post in this thread so we know and do not close this thread.
**Please Copy or Print all instructions for reference as we work**
I am currently researching your log and will reply as soon as possible.
Thanks for your patience!


Please make an Uninstall list :
To access the Uninstall Manager, please do the following:

1. Start HijackThis
2. Click on the Config button
3. Click on the Misc Tools button
4. Click on the Open Uninstall Manager button.
5. Click on the Save list... button and specify where you would like to save this file. When you press Save button a notepad will open with the contents of that file.
Simply copy and paste the contents of that notepad here on your next reply.


Post Please:
Uninstall List
New HijackThis

Thank you,

Turtledove
User avatar
turtledove
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Posts: 4398
Joined: February 13th, 2006, 3:26 am
Location: California

Re: how do i remove malware ? (celldorado)

Unread postby alan » June 24th, 2008, 2:31 pm

2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
Adobe Flash Player ActiveX
Adobe Flash Player Plugin
Adobe Photoshop 7.0
Adobe Reader 8.1.2
Adobe Shockwave Player
AOL Registration
AppCore
AV
Brother MFL-Pro Suite
ccCommon
FaceFilter Studio Brother Edition
GearDrvs
Google Desktop
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer
Google Updater
Hardware Diagnostic Tools
Hewlett-Packard Active Check for Health Check
Hewlett-Packard Asset Agent for Health Check
Hijackthis 1.99.1
HijackThis 1.99.1
HP Active Support Library
HP Active Support Library 32 bit components
HP Customer Experience Enhancements
HP Customer Feedback
HP Easy Setup - Frontend
HP On-Screen Cap/Num/Scroll Lock Indicator
HP Total Care Advisor
HP Update
Intel(R) Graphics Media Accelerator Driver
Java(TM) 6 Update 5
KhalInstallWrapper
LimeWire 4.16.7
LiveUpdate 3.2 (Symantec Corporation)
LiveUpdate Notice (Symantec Corporation)
Logitech SetPoint
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Mozilla Firefox (2.0.0.14)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
muvee autoProducer 6.0
Norton 360
Norton 360
Norton 360
Norton 360
Norton 360 (Symantec Corporation)
Norton 360 Help
Norton Confidential Browser Component
Norton Confidential Web Authentification Component
Norton Confidential Web Protection Component
PaperPort Image Printer
Photo Play 2
Python 2.5
Realtek High Definition Audio Driver
Roxio Activation Module
Roxio Creator Audio
Roxio Creator Basic v9
Roxio Creator Copy
Roxio Creator Data
Roxio Creator EasyArchive
Roxio Creator Tools
Roxio Express Labeler 3
Roxio MyDVD Basic v9
ScanSoft PaperPort 11
Security Update for Excel 2007 (KB946974)
Security Update for Microsoft Office system 2007 (KB951808)
Security Update for Microsoft Office Word 2007 (KB950113)
Security Update for Office 2007 (KB947801)
Security Update for Visio 2007 (KB947590)
SigmaTel MSCN Audio Player
SPBBC 32bit
SuppSoft
Symantec Technical Support Controls
SymNet
Ultimate Kakuro
Update for Office 2007 (KB946691)
Winamp Toolbar for Firefox

thank you
hope this is right
alan
alan
Regular Member
 
Posts: 24
Joined: June 22nd, 2008, 5:29 am

Re: how do i remove malware ? (celldorado)

Unread postby turtledove » June 25th, 2008, 7:07 pm

Hello alan,

Thank you for the list, it is correct.
*Please copy to notepad or print these out for reference.*

Download Navilog1 for Vista

Installation:


  • Download Navilog1 from the following link:
  • http://pagesperso-orange.fr/il.mafioso/Navifix/Navilog1.exe
  • Right click on the above link and choose Save target as and save it to your Desktop.
  • Right-click on navilog1.exe and choose "Run as Administrator" to install it.
  • Wait for the end of installation.


Run Navilog Option 1
  • Right-click Navilog1 shortcut on Desktop and choose "Run as Administrator".
  • On main menu, choose 1
  • Follow the instructions and wait.
  • Wait for the *** Search completed *** message (It may take a reasonable amount of time)
  • Press any key as requested.
  • A new notepad document will be produced: fixnavi.txt.
  • Please copy/paste the contents of this report in your next reply.
The report fixnavi.txt is also saved in %systemdrive%. (usually C:\)


LimeWire
You have LimeWire, a P2P/file sharing programs installed on your computer. P2p apps like it are the largest source of malware we see. You'll be doing yourself a favor by removing it.

References for the risk of these programs can be found in these links: http://www.microsoft.com/windows/ie/community/columns/protection.mspx
http://www.techweb.com/wire/160500554
http://www.internetworldstats.com/articles/art053.htm

I would recommend that you uninstall LimeWire, however that choice is up to you. If you choose to remove these programs, you can do so via Control Panel >> Add or Remove Programs.

If you wish to keep it, please do not use it until your computer is cleaned.

Post:
fixnavi.txt
New HijackThis and how system is doing

Thank you
Turtledove
User avatar
turtledove
Retired Graduate
 
Posts: 4398
Joined: February 13th, 2006, 3:26 am
Location: California

Re: how do i remove malware ? (celldorado)

Unread postby alan » June 26th, 2008, 1:37 pm

Hello Turtledove,
I have clicked on your link that you kindly advised me to do HOWEVER ! I get stuck here ! I downloaded Navilgo1 yet when i right click i do not have the option save taget as ? and when ever i click on to navilog it keeps re installing. I await your kind assistance in this matter

Alan



* Download Navilog1 from the following link:
* http://pagesperso-orange.fr/il.mafioso/ ... vilog1.exe
* Right click on the above link and choose Save target as and save it to your Desktop.
* Right-click on navilog1.exe and choose "Run as Administrator" to install it.
* Wait for the end of installation.
alan
Regular Member
 
Posts: 24
Joined: June 22nd, 2008, 5:29 am

Re: how do i remove malware ? (celldorado)

Unread postby turtledove » June 27th, 2008, 12:21 pm

Hello alan,

when i right click i do not have the option save taget as ?


In right click Menu, there should be either Save target as or Save as or similar, depends on IE or other Browser being used. But you did get it downloaded. There should now be a New Shortcut on you desktop after Installed.


Use Left click on the New shortcut the Installation placed on desktop (not the downloaded program icon)to try starting it. *You must first Right click, choose *Run as Administrator* from Right click Menu, then it should start automatically. If not, double click to start it up. After choosing English, choose option 1 and follow the prompts.

Let me know how this goes.

Turtledove
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turtledove
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Posts: 4398
Joined: February 13th, 2006, 3:26 am
Location: California

Re: how do i remove malware ? (celldorado)

Unread postby alan » June 27th, 2008, 1:47 pm

Hello turtledove
Here is the file from Navilog1. I await to hear from you. Many thanks for your kind assistance in this matter. Alan





Search Navipromo version 3.5.9 began on 27/06/2008 at 18:33:31.10

!!! Warning, this report may include legitimate files/programs !!!
!!! Post this report on the forum you are being helped !!!
!!! Don't continue with removal unless instructed by an authorized helper !!!
Fix running from C:\Program Files\navilog1
Actual User Account : "halo"

Updated on 24.06.2008 at 18h00 by IL-MAFIOSO

Microsoft Windows Vista 6.0.6001
Version Internet Explorer : 7.0.6001.18000
Filesystem type : NTFS

Search done in normal mode

*** Searching for installed Software ***


*** Search folders in "C:\Windows" ***


*** Search folders in "C:\Program Files" ***


*** Search folders in "C:\ProgramData" ***


*** Search folders in "c:\progra~2\micros~1\windows\startm~1\programs" ***


*** Search folders in "c:\users\halo\appdata\roaming\micros~1\windows\startm~1\programs" ***


*** Search folders in "C:\Users\halo\AppData\Local\virtualstore\Program Files" ***

...\InternetGameBox found !

*** Search folders in "C:\Users\halo\AppData\Roaming" ***

*** Search with Catchme-rootkit/stealth malware detector by gmer ***
for more info : http://www.gmer.net

No file found


*** Search with GenericNaviSearch ***
!!! Possibility of legitimate files in the result !!!
!!! Must always be checked before manually deleting !!!

* Scan in "C:\Windows\system32" *

* Scan in "C:\Users\halo\AppData\Local\Microsoft" *

* Scan in "C:\Users\halo\AppData\Local\virtualstore\windows\system32" *

* Scan in "C:\Users\halo\AppData\Local" *

Suspicious Files :

mauumyk.exe found !



*** Search files ***


C:\Windows\system32\nvs2.inf found !

*** Search specific Registry keys ***

HKEY_CURRENT_USER\Software\Lanconfig found !

*** Complementary Search ***
(Search specific files)

1)Search new Instant Access files :


2)Heuristic Search :

* In "C:\Windows\system32" :


* In "C:\Users\halo\AppData\Local\Microsoft" :


* In "C:\Users\halo\AppData\Local\virtualstore\windows\system32" :


* In "C:\Users\halo\AppData\Local" :

mauumyk.dat found !

3)Certificates Search :

Egroup certificate found !
Electronic-Group certificate found !
OOO-Favorit certificate found !
Sunny-Day-Design-Ltd certificate not found !

4)Search known files :



*** Search completed on 27/06/2008 at 18:44:17.17 ***
alan
Regular Member
 
Posts: 24
Joined: June 22nd, 2008, 5:29 am

Re: how do i remove malware ? (celldorado)

Unread postby turtledove » June 27th, 2008, 3:44 pm

Hello alan,
Thank you four the log. And, you're welcome.:)

Please copy/print instructions.

First:
Clean with Navilog1:

Option #2:


Right-click on Navilog1 shortcut on your Desktop and choose "Run as Administrator".
  • On main menu, choose 2
  • Follow the instructions and wait.
  • The tool will then advise you that it will restart your computer.
  • Save your open documents, if any, and close all windows.
  • Press any key as requested.
  • If your computer doesn't restart automatically, restart it manually.
  • Choose your usual session if necessary.
  • Wait for the *** Cleaning stage complete! *** message (Please be patient. It may take a reasonable amount of time).
  • A new notepad document will be produced.
  • Please save the document and copy/paste the contents of this report in your next reply.
  • Your desktop will now appear.


Note : In the event you lose your desktop, press CTRL+ALT+Delete to bring up the Task Manager. Then, click on "Process" tab. Click on File and choose "Run" Explorer.

The report is also saved in the root directory, %SystemDrive%\cleannavi.txt.. (usually C:\cleannavi.txt)

Second:

Close all windows then please do a HijackThis and save file.

Post:
cleannavi.txt
New HijackThis log
How is the system running now?

Thank you,
Turtledove
User avatar
turtledove
Retired Graduate
 
Posts: 4398
Joined: February 13th, 2006, 3:26 am
Location: California

Re: how do i remove malware ? (celldorado)

Unread postby alan » June 28th, 2008, 12:48 pm

please find below cleaning stage log. I am still getting pop ups ! before these 2 steps
Thanks
Alan


Navipromo Removal version 3.5.9 started on 28/06/2008 at 17:39:35.90

Fix running from C:\Program Files\navilog1
Actual User Account : "halo"

Updated on 24.06.2008 at 18h00 by IL-MAFIOSO

Microsoft Windows Vista 6.0.6001
Internet Explorer : 7.0.6001.18000
Filesystem type : NTFS

Automatic removal
with Catchme and GNS results


Cleanning stage done on Reboot


*** fsbl1.txt not found ***
(Check that Catchme found nothing in Search Mode)


*** Deleting with Backups GenericNaviSearch results ***

* Deletion in "C:\Windows\System32" *


* Deletion in "C:\Users\halo\AppData\Local\Microsoft" *


* Deletion in "C:\Users\halo\AppData\Local\virtualstore\windows\system32" *


* Deletion in "C:\Users\halo\AppData\Local" *

Other Deletions :

mauumyk.exe found !
Copy mauumyk.exe done !
mauumyk.exe deleted !

mauumyk.dat found !
Copy mauumyk.dat done !
mauumyk.dat deleted !

mauumyk_nav.dat found !
Copy mauumyk_nav.dat done !
mauumyk_nav.dat deleted !

mauumyk_navps.dat found !
Copy mauumyk_navps.dat done !
mauumyk_navps.dat deleted !



*** Deleting folders in "C:\Windows" ***


*** Deleting folders in "C:\Program Files" ***


*** Deleting folders in "C:\ProgramData" ***


*** Deleting folders in "c:\progra~2\micros~1\windows\startm~1\programs" ***


*** Deleting folders in c:\users\halo\appdata\roaming\micros~1\windows\startm~1\programs ***


*** Deleting folders in "C:\Users\halo\AppData\Local\virtualstore\Program Files" ***

...\InternetGamebox ...deleting...
...\InternetGamebox deleted !


*** Deleting folders in "C:\Users\halo\AppData\Roaming" ***



*** Deleting files ***

C:\Windows\system32\nvs2.inf deleted !

*** Deleting temporary files ***

Cleaning of C:\Windows\Temp done !
Cleaning of C:\Users\halo\AppData\Local\Temp done !

*** Complementary Search ***
(Search specific files)

1)Deletion with backups new Instant Access files:

2)Heuristic search and deletion with backups :


* In "C:\Windows\system32" *


* In "C:\Users\halo\AppData\Local\Microsoft" *


* In "C:\Users\halo\AppData\Local\virtualstore\windows\system32" *


* In "C:\Users\halo\AppData\Local" *


*** Copy Registry to Safebackup folder ***

Backing up Registry done !

*** Cleaning Registry ***

Registry cleaned


*** Certificates ***

Egroup Certificate deleted !
Electronic-Group Certificate deleted !
OOO-Favorit Certificate deleted !
Sunny-Day-Design-Ltd Certificate not found !

*** Cleaning stage complete on 28/06/2008 at 17:45:02.31 ***
Last edited by alan on June 28th, 2008, 2:48 pm, edited 1 time in total.
alan
Regular Member
 
Posts: 24
Joined: June 22nd, 2008, 5:29 am

Re: how do i remove malware ? (celldorado)

Unread postby alan » June 28th, 2008, 12:51 pm

this is the log for Hi Jack this

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 17:50:28, on 28/06/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Windows\notepad.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\hp\support\hpsysdrv.exe
C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe
C:\Windows\WindowsMobile\wmdSync.exe
C:\Program Files\HP\Digital Imaging\bin\HpqSRmon.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files\Google\Google Updater\GoogleUpdater.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\RelevantKnowledge\rlvknlg.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Brother\ControlCenter3\brccMCtl.exe
C:\Program Files\Brother\Brmfcmon\BrMfcmon.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.crawler.com/search/dispatche ... p=aus&qkw=%s&tbid=60287
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://uk.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/def ... .yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/def ... earch.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.rd.yahoo.com/customize/ie/def ... .yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\NppBho.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.1119.1736\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\UIBHO.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [hpsysdrv] c:\hp\support\hpsysdrv.exe
O4 - HKLM\..\Run: [OsdMaestro] "C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe"
O4 - HKLM\..\Run: [HP Health Check Scheduler] c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [SunJavaUpdateReg] "C:\Windows\system32\jureg.exe" -delete
O4 - HKLM\..\Run: [HP Software Update] c:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [PaperPort PTD] "C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe"
O4 - HKLM\..\Run: [IndexSearch] "C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe"
O4 - HKLM\..\Run: [BrMfcWnd] C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe /AUTORUN
O4 - HKLM\..\Run: [ControlCenter3] C:\Program Files\Brother\ControlCenter3\brctrcen.exe /autorun
O4 - HKLM\..\Run: [Windows Mobile-based device management] %windir%\WindowsMobile\wmdSync.exe
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\RunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Google Updater.lnk = C:\Program Files\Google\Google Updater\GoogleUpdater.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: PacificPoker4 - {94EDF7B4-4272-4af3-8F8B-4E2F68E225B7} - C:\PROGRA~1\PACIFI~1\pacificpoker.exe
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/Shar ... vSniff.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/Shar ... /cabsa.cab
O16 - DPF: {678940D3-080C-4FCE-A54D-D443E1177F01} - https://www.coolroom.com/ActiveX/ax.dll
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/s ... wflash.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~3\GOEC62~1.DLL
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Boonty Games - BOONTY - C:\Program Files\Common Files\BOONTY Shared\Service\Boonty.exe
O23 - Service: ccEvtMgr - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: ccSetMgr - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Google Desktop Manager 5.7.802.22438 (GoogleDesktopManager-022208-143751) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - c:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: RelevantKnowledge - TMRG, Inc. - C:\Program Files\RelevantKnowledge\rlservice.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - c:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - c:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

--
End of file - 10996 bytes
alan
Regular Member
 
Posts: 24
Joined: June 22nd, 2008, 5:29 am

Re: how do i remove malware ? (celldorado)

Unread postby turtledove » June 29th, 2008, 3:02 pm

Hello alan,
Things are looking better.
Copy/Print all instructions, *remember right click to Run as Admin for programs.
Please do the following:

First:
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.

Please follow these steps to remove older version Java components and update.

Updating Java:
Download the latest version of Java Runtime Environment (JRE) .
http://java.sun.com/javase/downloads/index.jsp
Scroll down to where it says "The J2SE Runtime Environment JRE 6 Update 6 allows end-users to run Java applications".
Click the "Download" button to the right.
Check the box that says: "Accept License Agreement".
The page will refresh.
Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
Close any programs you may have running - especially your web browser.
Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
Check any item with Java Runtime Environment (JRE or J2SE) in the name.
Click the Remove or Change/Remove button.
Repeat as many times as necessary to remove each Java versions.
Reboot your computer once all Java components are removed.
Then from your desktop double-click on the download to install the newest version.

Second: Check Adobe:
    Start > Control Panel and double clicking on Add/Remove Programs. Locate Adobe Flash and Shockwave and click on Change/Remove to uninstall it.

    Go to http://www.adobe.com

    Select your Windows version and click on Download. If you are using Internet Explorer, you will receive prompts. Allow the installation to be ran and it will be installed automatically for you.
    When done
  • Close your Internet browser and open it again.

Third:
Stop A Proccess in Vista
  • Press CTRL + ALT + DEL (All together)
  • Select Task Manager
  • Select All Programs On This Computer, at the prompt click Allow
  • Click the Processes tab and look for rlvknlg.exe
  • Right click rlvknlg.exe and select End Task

Navigate in Windows Explorer to:
C:\Program Files\RelevantKnowledge **Delete Entire Folder

Please Reboot system.

Fourth:
Download and Run ATF Cleaner
Download ATF (Atribune Temp File) Cleaner© by Atribune to your desktop.

Double-click ATF Cleaner.exe to open it.

Under Main choose:
Windows Temp
Current User Temp
All Users Temp
Cookies
Temporary Internet Files
Prefetch
Java Cache

*The other boxes are optional*
Then click the Empty Selected button.

Firefox:
Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

Opera:
Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

Click Exit on the Main menu to close the program.

Fifth:
Right click on your favourite web browser (Internet Explorer, Firefox, etc) and select Run As Administrator to run it.

Go to Kaspersky website and perform an online antivirus scan.

  1. Read through the requirements and privacy statement and click on Accept button.
  2. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  3. When the downloads have finished, click on Settings.
  4. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
      Spyware, Adware, Dialers, and other potentially dangerous programs
      Archives
      Mail databases
  5. Click on My Computer under Scan.
  6. Once the scan is complete, it will display the results. Click on View Scan Report.
  7. You will see a list of infected items there. Click on Save Report As....
  8. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.

Last:
Rerun and save a new HijackThis.

Post (Will need two posts possibly 3 to not be cut off)
Kasperky log
HijackThis log
Detailed desription of problems, pop ups or message pop ups.

Thank you
Turtledove
User avatar
turtledove
Retired Graduate
 
Posts: 4398
Joined: February 13th, 2006, 3:26 am
Location: California

Re: how do i remove malware ? (celldorado)

Unread postby alan » June 30th, 2008, 4:13 pm

Hello
I have followed your instructions but had problems with OPERA was not highlighted so i could not click on it. Hope i have done rest correctly. Below is the Kasperky log
Alan

--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7 REPORT
Monday, June 30, 2008
Operating System: Microsoft Windows Vista Home Premium Edition, 32-bit Service Pack 1 (build 6001)
Kaspersky Online Scanner 7 version: 7.0.25.0
Program database last update: Monday, June 30, 2008 17:42:31
Records in database: 899354
--------------------------------------------------------------------------------

Scan settings:
Scan using the following database: extended
Scan archives: yes
Scan mail databases: yes

Scan area - My Computer:
C:\
D:\
E:\
F:\
H:\
I:\
J:\
K:\
L:\

Scan statistics:
Files scanned: 143840
Threat name: 6
Infected objects: 8
Suspicious objects: 0
Duration of the scan: 02:05:24


File name / Threat name / Threats count
C:\Program Files\Navilog1\reboot.exe Infected: not-a-virus:RiskTool.Win32.Reboot.f 1
C:\Users\halo\AppData\Local\Microsoft\Windows\WER\ReportArchive\Report0ae6a478\Report.cab Infected: Trojan.Win32.Obfuscated.aqn 1
C:\Users\halo\Documents\LimeWire\Incomplete\Preview-T-3545425-unlikely angel.mp3 Infected: Trojan-Downloader.WMA.Wimad.n 1
C:\Users\halo\Documents\LimeWire\Incomplete\T-115969-#1 DVD Ripper 7.2.2.zip Infected: Trojan-Downloader.Win32.VB.dck 1
C:\Users\halo\Documents\LimeWire\Saved\desert island joe.zip Infected: not-a-virus:AdWare.Win32.Sahat.cd 1
C:\Users\halo\Documents\LimeWire\Saved\Spybot - Search.rar Infected: Trojan.Win32.VB.cfl 1
C:\Users\halo\Documents\LimeWire\Saved\SpyBot Search amp; Destroy 1.5.2.zip Infected: Trojan-Downloader.Win32.VB.dck 1
F:\N360_BACKUP\Drive_C\Users\halo\Documents\LimeWire\Incomplete\Preview-T-3545425-unlikely angel.mp3 Infected: Trojan-Downloader.WMA.Wimad.n 1

The selected area was scanned.
alan
Regular Member
 
Posts: 24
Joined: June 22nd, 2008, 5:29 am

Re: how do i remove malware ? (celldorado)

Unread postby alan » June 30th, 2008, 4:15 pm

Please find below the latest hijack this log. And also since we did Navilog pop ups seem to have stopped.;
Thanks
Alan

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 21:08:57, on 30/06/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\hp\support\hpsysdrv.exe
C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe
C:\Windows\WindowsMobile\wmdSync.exe
C:\Program Files\HP\Digital Imaging\bin\HpqSRmon.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Brother\ControlCenter3\brccMCtl.exe
C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files\Google\Google Updater\GoogleUpdater.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Brother\Brmfcmon\BrMfcmon.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://uk.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/def ... .yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/def ... earch.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.rd.yahoo.com/customize/ie/def ... .yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\NppBho.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.1119.1736\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\UIBHO.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [hpsysdrv] c:\hp\support\hpsysdrv.exe
O4 - HKLM\..\Run: [OsdMaestro] "C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe"
O4 - HKLM\..\Run: [HP Health Check Scheduler] c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [SunJavaUpdateReg] "C:\Windows\system32\jureg.exe" -delete
O4 - HKLM\..\Run: [HP Software Update] c:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [PaperPort PTD] "C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe"
O4 - HKLM\..\Run: [IndexSearch] "C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe"
O4 - HKLM\..\Run: [BrMfcWnd] C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe /AUTORUN
O4 - HKLM\..\Run: [ControlCenter3] C:\Program Files\Brother\ControlCenter3\brctrcen.exe /autorun
O4 - HKLM\..\Run: [Windows Mobile-based device management] %windir%\WindowsMobile\wmdSync.exe
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe"
O4 - HKLM\..\RunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Google Updater.lnk = C:\Program Files\Google\Google Updater\GoogleUpdater.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: PacificPoker4 - {94EDF7B4-4272-4af3-8F8B-4E2F68E225B7} - C:\PROGRA~1\PACIFI~1\pacificpoker.exe
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/Shar ... vSniff.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/Shar ... /cabsa.cab
O16 - DPF: {678940D3-080C-4FCE-A54D-D443E1177F01} - https://www.coolroom.com/ActiveX/ax.dll
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - http://fpdownload2.macromedia.com/get/s ... wflash.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~3\GOEC62~1.DLL
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Boonty Games - BOONTY - C:\Program Files\Common Files\BOONTY Shared\Service\Boonty.exe
O23 - Service: ccEvtMgr - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: ccSetMgr - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Google Desktop Manager 5.7.802.22438 (GoogleDesktopManager-022208-143751) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - c:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - c:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - c:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

--
End of file - 10621 bytes
alan
Regular Member
 
Posts: 24
Joined: June 22nd, 2008, 5:29 am

Re: how do i remove malware ? (celldorado)

Unread postby turtledove » July 2nd, 2008, 1:20 pm

Hello alan,

Thank you for the log. You're doing a great job. :)

We need to clean up a few more items.


With ALL windows closed:
Run HijackThis and run SCAN ONLY. Mark the following boxes:
    O9 - Extra button: PacificPoker4 - {94EDF7B4-4272-4af3-8F8B-4E2F68E225B7} - C:\PROGRA~1\PACIFI~1\pacificpoker.exe
    O23 - Service: Boonty Games - BOONTY - C:\Program Files\Common Files\BOONTY Shared\Service\Boonty.exe
Please click Fix Now then Exit when done.

Next:
Please read Here about Boonty Games. Very Important:
http://www.castlecops.com/o23list-1744.html

Next:
Please copy and paste the text in the code box into Notepad (Go to Start > Run, type Notepad and hit Enter)
Code: Select all
@echo off

    sc stop "Boonty Games"
    sc delete "Boonty Games"


Go to File > Save As:. Save the file as "Fix.bat" (Including the quotes)

Double-click on Fix.bat to run the file.

Next:
Remove these Folders/Files in Red:
    C:\Program Files\Navilog1
    C:\Users\halo\AppData\Local\Microsoft\Windows\WER\ReportArchive\Report0ae6a478\Report.cab
    C:\Users\halo\Documents\LimeWire\Incomplete\Preview-T-3545425-unlikely angel.mp3
    C:\Users\halo\Documents\LimeWire\Incomplete\T-115969-#1 DVD Ripper 7.2.2.zip
    C:\Users\halo\Documents\LimeWire\Saved\desert island joe.zip
    C:\Users\halo\Documents\LimeWire\Saved\Spybot - Search.rar
    F:\N360_BACKUP\Drive_C\Users\halo\Documents\LimeWire\Incomplete\Preview-T-3545425-unlikely angel.mp3
empty any Quarantined items from Norton or other scanners and empty recycle bin, Reboot system please.

Please run and post a New HijackThis as before. Let me know if you have any problems still.

Thank you
Turtledove
User avatar
turtledove
Retired Graduate
 
Posts: 4398
Joined: February 13th, 2006, 3:26 am
Location: California

Re: how do i remove malware ? (celldorado)

Unread postby alan » July 2nd, 2008, 3:48 pm

hello turtledove
sorry to say i am haveing a problem,
I get as far as copy and paste --@echo off

sc stop "Boonty Games"
sc delete "Boonty Games"
and going to file and saveing as "fix.bat"
and at this point i get stuck i am not sure how to get to -----Go to File > Save As:. Save the file as "Fix.bat" (Including the quotes)

Double-click on Fix.bat to run the file.
-----------------------------------
the above i am finding difficult sorry
alan

thank you for your kind help
alan
Regular Member
 
Posts: 24
Joined: June 22nd, 2008, 5:29 am
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