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Computer Problems - Please help :)

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Computer Problems - Please help :)

Unread postby RachaelK » June 17th, 2008, 11:01 pm

I have been experiencing problems with my computer at home. It has been running very slow lately, even though I run virus scans pretty often (once a week) and I also have CA Security Suite installed. The memory on my computer seems to be plenty, but I keep getting messages saying my Virtual Memory (???) is low. Also, my PF Usage (???) indicator looks lijke it is always at 100%, which I imagine is not good.

Attached is a hijackthis log I did. Can you please review and tell me what may be causing these problems?

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:00:45 PM, on 6/17/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxFwHlp.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
C:\Program Files\CA\SharedComponents\PPRT\bin\ITMRTSVC.exe
C:\WINDOWS\system32\lxcycoms.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfsem.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spam\QSP-5.1.18.0\QOELoader.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\CAPPActiveProtection.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\PPCtlPriv.exe
C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfasem.exe
C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Lexmark 3400 Series\lxcymon.exe
C:\Program Files\Lexmark 3400 Series\ezprint.exe
C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com/
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Lexmark Toolbar - {1017A80C-6F09-4548-A84D-EDD6AC9525F0} - C:\Program Files\Lexmark Toolbar\toolband.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O3 - Toolbar: Lexmark Toolbar - {1017A80C-6F09-4548-A84D-EDD6AC9525F0} - C:\Program Files\Lexmark Toolbar\toolband.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [cctray] "C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe"
O4 - HKLM\..\Run: [QOELOADER] "C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spam\QSP-5.1.18.0\QOELoader.exe"
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe"
O4 - HKLM\..\Run: [cafwc] C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\cafw.exe -cl
O4 - HKLM\..\Run: [capfasem] C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfasem.exe
O4 - HKLM\..\Run: [capfupgrade] C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfupgrade.exe
O4 - HKLM\..\Run: [DeviceDiscovery] C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\\NeroCheck.exe
O4 - HKLM\..\Run: [FaxCenterServer] "C:\Program Files\Lexmark Fax Solutions\fm3032.exe" /s
O4 - HKLM\..\Run: [lxcymon.exe] "C:\Program Files\Lexmark 3400 Series\lxcymon.exe"
O4 - HKLM\..\Run: [EzPrint] "C:\Program Files\Lexmark 3400 Series\ezprint.exe"
O4 - HKLM\..\Run: [LXCYCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXCYtime.dll,_RunDLLEntry@16
O4 - HKCU\..\Run: [EasyLinkAdvisor] "C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe" /startup
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photo.walgreens.com/WalgreensActivia.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupda ... 9677984328
O16 - DPF: {6F750202-1362-4815-A476-88533DE61D0C} (Kodak Gallery Easy Upload Manager Class) - http://www.kodakgallery.com/downloads/B ... ofupld.cab
O16 - DPF: {6F750203-1362-4815-A476-88533DE61D0C} (Kodak Gallery Easy Upload Manager Class) - http://www.kodakgallery.com/downloads/B ... ofupld.cab
O16 - DPF: {C52439A0-2693-4E40-B141-9F9AD5257241} (Lexmark eDiagnostics Class) - https://ediagnostics.lexmark.com/serval.cab
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: CaCCProvSP - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\SharedComponents\PPRT\bin\ITMRTSVC.exe
O23 - Service: lxcy_device - - C:\WINDOWS\system32\lxcycoms.exe
O23 - Service: PPCtlPriv - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\PPCtlPriv.exe
O23 - Service: HIPS Event Manager (UmxAgent) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exe
O23 - Service: HIPS Configuration Interpreter (UmxCfg) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe
O23 - Service: HIPS Firewall Helper (UmxFwHlp) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxFwHlp.exe
O23 - Service: HIPS Policy Manager (UmxPol) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe
O23 - Service: VET Message Service (VETMSGNT) - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe

--
End of file - 6986 bytes
RachaelK
Active Member
 
Posts: 2
Joined: June 17th, 2008, 10:54 pm
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Re: Computer Problems - Please help :)

Unread postby silver » June 22nd, 2008, 12:03 am

Hi RachaelK,

I can't see any malware in your HijackThis log, this doesn't mean your machine is clean but it also means I can't yet tell whether malware is the cause of your problems or not. We can have a look over your machine to see if there is malware present, but if it turns out to be not a malware issue I will need to refer you for general troubleshooting help. If this is acceptable to you then please do as follows:


Please download F-Secure Blacklight to your Desktop (right-click the link, select Save Target As..., select your Desktop and press Save)
  • Double click fsbl.exe to run it, choose I accept the agreement then press Scan
  • It will create the fsbl-xxxxxxx.log on your desktop containing a list of all items found.
  • Do not choose to rename any because legitimate items can also be present.
  • Exit Blacklight and post the contents of the log in your next reply.


Open the ESET Online Scanner in Internet Explorer
  • Tick the box next to YES, I accept the Terms of Use. and click Start
  • Allow the ActiveX control to be installed by Internet Explorer
  • Once the ActiveX has finished loading click Start to initialize and update the scanner
  • When the Computer scan screen appears, leave Remove found threats UN-checked, but check the box next to Scan unwanted applications. Then click Scan to begin the scan.
  • Once complete and the summary page appears, press Start->Run, copy/paste the following command into the box and press OK:
    notepad "C:\Program Files\EsetOnlineScanner\log.txt"
  • The log file should now appear in Notepad, copy and paste the contents in your next response.


Download Deckard's System Scanner (DSS) to your Desktop (right-click the link, select Save Target As..., select your Desktop and press Save)
  • Close all applications and windows.
  • Double-click on dss.exe to run it, and follow the prompts.
  • When the scan is complete, two text files will open - main.txt <- this one will be maximized and extra.txt<-this one will be minimized
  • Make sure Format->Word Wrap is unchecked
  • Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt and extra.txt in your reply


Once complete, please post the Blacklight report, the Eset scan log and both DSS logs, you won't need to produce a new HijackThis log as DSS produces one for you.
The logs may not fit into one post so please check that they are complete and use multiple posts if necessary.
User avatar
silver
Regular Member
 
Posts: 9219
Joined: August 7th, 2006, 9:40 pm
Location: GMT+7

Re: Computer Problems - Please help :)

Unread postby RachaelK » June 23rd, 2008, 10:29 am

Thanks for your reply and directions. I followed them all, and below are the result postings.

I also googled the virtual memory error I keep getting, and a Microsoft article told me to go in and manually increase the size of my virtual memory paging file. I did that, and restarted the computer so the new settings would take effect (Initial size = 760 MB, Max size = 3040 MB). I then went back to look at the Virtual Mempry settings again, and it looks like I currently have 473 MB currently allocted. However, the next time I logged on to the computer I received the same Virtual Memory Warning message again after about 15 minutes, saying that Windows was going to automatically increase my Virtual Memory settings. Why would it need to do that since I already increased these settings, and have the Virtual Memory setting selected to Custom Size, not System Magaged Size?

fsbl log:
06/22/08 21:12:28 [Info]: BlackLight Engine 1.0.70 initialized
06/22/08 21:12:28 [Info]: OS: 5.1 build 2600 (Service Pack 2)
06/22/08 21:12:28 [Note]: 7019 4
06/22/08 21:12:28 [Note]: 7005 0
06/22/08 21:12:35 [Note]: 7006 0
06/22/08 21:12:35 [Note]: 7011 1392
06/22/08 21:12:35 [Note]: 7035 0
06/22/08 21:12:35 [Note]: 7026 0
06/22/08 21:12:36 [Note]: 7026 0
06/22/08 21:12:47 [Note]: FSRAW library version 1.7.1024
06/22/08 21:46:51 [Note]: 7007 0

Eset log:
# version=4
# OnlineScanner.ocx=1.0.0.56
# OnlineScannerDLLA.dll=1, 0, 0, 51
# OnlineScannerDLLW.dll=1, 0, 0, 51
# OnlineScannerUninstaller.exe=1, 0, 0, 49
# vers_standard_module=3207 (20080622)
# vers_arch_module=1.064 (20080214)
# vers_adv_heur_module=1.064 (20070717)
# EOSSerial=b4611cb1fbdc6e4faa879754bb85b3b8
# end=finished
# remove_checked=false
# unwanted_checked=true
# utc_time=2008-06-23 03:51:23
# local_time=2008-06-22 10:51:23 (-0600, Central Daylight Time)
# country="United States"
# osver=5.1.2600 NT Service Pack 2
# scanned=310267
# found=0
# scan_time=5648

dss main:
Deckard's System Scanner v20071014.68
Run by User on 2008-06-23 08:10:25
Computer is in Normal Mode.
--------------------------------------------------------------------------------

-- System Restore --------------------------------------------------------------

Successfully created a Deckard's System Scanner Restore Point.


-- Last 5 Restore Point(s) --
95: 2008-06-23 13:10:41 UTC - RP229 - Deckard's System Scanner Restore Point
94: 2008-06-23 10:05:35 UTC - RP228 - System Checkpoint
93: 2008-06-22 09:27:53 UTC - RP227 - System Checkpoint
92: 2008-06-21 08:27:57 UTC - RP226 - System Checkpoint
91: 2008-06-20 08:00:45 UTC - RP225 - Software Distribution Service 3.0


-- First Restore Point --
1: 2008-03-25 17:59:12 UTC - RP135 - System Checkpoint


Backed up registry hives.
Performed disk cleanup.

Percentage of Memory in Use: 78% (more than 75%).
Total Physical Memory: 254 MiB (512 MiB recommended).


-- HijackThis (run as User.exe) ------------------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:11:36 AM, on 6/23/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxFwHlp.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
C:\Program Files\CA\SharedComponents\PPRT\bin\ITMRTSVC.exe
C:\WINDOWS\system32\lxcycoms.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfsem.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spam\QSP-5.1.18.0\QOELoader.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe
C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfasem.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Lexmark 3400 Series\lxcymon.exe
C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
C:\Program Files\Lexmark 3400 Series\ezprint.exe
C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\CAPPActiveProtection.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\PPCtlPriv.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\User\Desktop\dss.exe
C:\PROGRA~1\TRENDM~1\HIJACK~1\User.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com/
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Lexmark Toolbar - {1017A80C-6F09-4548-A84D-EDD6AC9525F0} - C:\Program Files\Lexmark Toolbar\toolband.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O3 - Toolbar: Lexmark Toolbar - {1017A80C-6F09-4548-A84D-EDD6AC9525F0} - C:\Program Files\Lexmark Toolbar\toolband.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [cctray] "C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe"
O4 - HKLM\..\Run: [QOELOADER] "C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spam\QSP-5.1.18.0\QOELoader.exe"
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe"
O4 - HKLM\..\Run: [cafwc] C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\cafw.exe -cl
O4 - HKLM\..\Run: [capfasem] C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfasem.exe
O4 - HKLM\..\Run: [capfupgrade] C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfupgrade.exe
O4 - HKLM\..\Run: [DeviceDiscovery] C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\\NeroCheck.exe
O4 - HKLM\..\Run: [FaxCenterServer] "C:\Program Files\Lexmark Fax Solutions\fm3032.exe" /s
O4 - HKLM\..\Run: [lxcymon.exe] "C:\Program Files\Lexmark 3400 Series\lxcymon.exe"
O4 - HKLM\..\Run: [EzPrint] "C:\Program Files\Lexmark 3400 Series\ezprint.exe"
O4 - HKLM\..\Run: [LXCYCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXCYtime.dll,_RunDLLEntry@16
O4 - HKCU\..\Run: [EasyLinkAdvisor] "C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe" /startup
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photo.walgreens.com/WalgreensActivia.cab
O16 - DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} (OnlineScanner Control) - http://www.eset.eu/OnlineScanner.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupda ... 9677984328
O16 - DPF: {6F750202-1362-4815-A476-88533DE61D0C} (Kodak Gallery Easy Upload Manager Class) - http://www.kodakgallery.com/downloads/B ... ofupld.cab
O16 - DPF: {6F750203-1362-4815-A476-88533DE61D0C} (Kodak Gallery Easy Upload Manager Class) - http://www.kodakgallery.com/downloads/B ... ofupld.cab
O16 - DPF: {C52439A0-2693-4E40-B141-9F9AD5257241} (Lexmark eDiagnostics Class) - https://ediagnostics.lexmark.com/serval.cab
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: CaCCProvSP - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\SharedComponents\PPRT\bin\ITMRTSVC.exe
O23 - Service: lxcy_device - - C:\WINDOWS\system32\lxcycoms.exe
O23 - Service: PPCtlPriv - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\PPCtlPriv.exe
O23 - Service: HIPS Event Manager (UmxAgent) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exe
O23 - Service: HIPS Configuration Interpreter (UmxCfg) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe
O23 - Service: HIPS Firewall Helper (UmxFwHlp) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxFwHlp.exe
O23 - Service: HIPS Policy Manager (UmxPol) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe
O23 - Service: VET Message Service (VETMSGNT) - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe

--
End of file - 7131 bytes

-- File Associations -----------------------------------------------------------

All associations okay.


-- Drivers: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled ---------------------

R1 omci (OMCI WDM Device Driver) - c:\windows\system32\drivers\omci.sys <Not Verified; Dell Computer Corporation; OMCI Driver>
R3 ialm - c:\windows\system32\drivers\ialmnt5.sys <Not Verified; Intel Corporation; Intel Graphics Accelerator Drivers for Windows NT(R)>


-- Services: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled --------------------

All services whitelisted.


-- Device Manager: Disabled ----------------------------------------------------

No disabled devices found.


-- Files created between 2008-05-23 and 2008-06-23 -----------------------------

2008-06-22 21:15:52 0 d-------- C:\Program Files\EsetOnlineScanner
2008-06-15 22:45:22 0 dr-h----- C:\Documents and Settings\User\Recent
2008-06-15 22:44:24 0 d-------- C:\Program Files\Trend Micro
2008-06-09 15:51:31 0 d-------- C:\WINDOWS\Cache
2008-06-09 15:51:26 0 d-------- C:\Program Files\Coupons
2008-06-08 20:24:37 0 d-------- C:\Documents and Settings\User\Application Data\W Photo Studio Viewer
2008-06-02 23:46:29 0 d-------- C:\Program Files\Lavasoft
2008-06-02 23:46:17 0 d-------- C:\Documents and Settings\All Users\Application Data\Lavasoft
2008-06-02 23:44:02 0 d-------- C:\Program Files\Common Files\Wise Installation Wizard
2008-06-02 23:41:12 0 d-------- C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy
2008-06-02 23:39:48 0 d-------- C:\Program Files\CCleaner


-- Find3M Report ---------------------------------------------------------------

2008-06-22 13:03:22 0 d-------- C:\Program Files\lx_cats
2008-06-02 23:44:02 0 d-------- C:\Program Files\Common Files
2008-05-03 15:16:15 0 d-------- C:\Program Files\pdf995
2008-05-03 15:07:09 249856 --a------ C:\WINDOWS\system32\pdfmona.dll <Not Verified; TODO: <Company name>; TODO: <Product name>>
2008-05-03 15:07:09 51716 --a------ C:\WINDOWS\system32\pdf995mon.dll
2008-05-03 14:42:11 0 d-------- C:\Documents and Settings\User\Application Data\pdf995


-- Registry Dump ---------------------------------------------------------------

*Note* empty entries & legit default entries are not shown


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="C:\WINDOWS\system32\igfxtray.exe" [05/25/2006 09:43 AM]
"HotKeysCmds"="C:\WINDOWS\system32\hkcmd.exe" [05/25/2006 09:43 AM]
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe" [03/14/2007 03:43 AM]
"cctray"="C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe" [08/16/2007 11:25 PM]
"QOELOADER"="C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spam\QSP-5.1.18.0\QOELoader.exe" [11/27/2007 12:26 AM]
"CAVRID"="C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe" [08/20/2007 02:42 PM]
"cafwc"="C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\cafw.exe" [05/21/2008 10:34 PM]
"capfasem"="C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfasem.exe" [05/21/2008 10:34 PM]
"capfupgrade"="C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfupgrade.exe" [05/21/2008 10:34 PM]
"DeviceDiscovery"="C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe" [05/21/2003 07:37 PM]
"NeroCheck"="C:\WINDOWS\system32\\NeroCheck.exe" [07/09/2001 05:50 AM]
"FaxCenterServer"="C:\Program Files\Lexmark Fax Solutions\fm3032.exe" [06/25/2007 09:35 AM]
"lxcymon.exe"="C:\Program Files\Lexmark 3400 Series\lxcymon.exe" [06/25/2007 09:34 AM]
"EzPrint"="C:\Program Files\Lexmark 3400 Series\ezprint.exe" [06/25/2007 09:34 AM]
"LXCYCATS"="C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXCYtime.dll" [11/21/2006 12:27 PM]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"EasyLinkAdvisor"="C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe" [03/15/2007 07:16 PM]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\PFW]
UmxWnp.Dll 05/18/2007 03:30 PM 79368 C:\WINDOWS\system32\UmxWNP.dll

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\aawservice]
@="Service"




-- End of Deckard's System Scanner: finished at 2008-06-23 08:14:15 ------------

dss extra:
Deckard's System Scanner v20071014.68
Extra logfile - please post this as an attachment with your post.
--------------------------------------------------------------------------------

-- System Information ----------------------------------------------------------

Microsoft Windows XP Professional (build 2600) SP 2.0
Architecture: X86; Language: English

CPU 0: Intel(R) Pentium(R) 4 CPU 2.40GHz
Percentage of Memory in Use: 76%
Physical Memory (total/avail): 253.99 MiB / 59.94 MiB
Pagefile Memory (total/avail): 714.84 MiB / 202.2 MiB
Virtual Memory (total/avail): 2047.88 MiB / 1950.03 MiB

A: is Removable (No Media)
C: is Fixed (NTFS) - 37.24 GiB total, 26.82 GiB free.
D: is CDROM (No Media)
E: is Removable (No Media)
F: is CDROM (No Media)

\\.\PHYSICALDRIVE0 - WDC WD400BB-75JHC0 - 37.25 GiB - 1 partition
\PARTITION0 (bootable) - Installable File System - 37.24 GiB - C:

\\.\PHYSICALDRIVE1 - Lexmark USB Mass Storage USB Device



-- Security Center -------------------------------------------------------------

AUOptions is scheduled to auto-install.
Windows Internal Firewall is disabled.

FirstRunDisabled is set.

FW: CA Personal Firewall v9.1.0.37 (CA)
AV: CA Anti-Virus v8.4.0.28 (CA, Inc.)

[HKLM\System\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"

[HKLM\System\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\WINDOWS\\system32\\lxcycoms.exe"="C:\\WINDOWS\\system32\\lxcycoms.exe:*:Enabled:Lexmark Communications System"


-- Environment Variables -------------------------------------------------------

ALLUSERSPROFILE=C:\Documents and Settings\All Users
APPDATA=C:\Documents and Settings\User\Application Data
CLIENTNAME=Console
CommonProgramFiles=C:\Program Files\Common Files
COMPUTERNAME=HOME-B52FA56ACF
ComSpec=C:\WINDOWS\system32\cmd.exe
FP_NO_HOST_CHECK=NO
HOMEDRIVE=C:
HOMEPATH=\Documents and Settings\User
LOGONSERVER=\\HOME-B52FA56ACF
NUMBER_OF_PROCESSORS=1
OS=Windows_NT
Path=C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH
PROCESSOR_ARCHITECTURE=x86
PROCESSOR_IDENTIFIER=x86 Family 15 Model 2 Stepping 7, GenuineIntel
PROCESSOR_LEVEL=15
PROCESSOR_REVISION=0207
ProgramFiles=C:\Program Files
PROMPT=$P$G
SESSIONNAME=Console
SystemDrive=C:
SystemRoot=C:\WINDOWS
TEMP=C:\DOCUME~1\User\LOCALS~1\Temp
TMP=C:\DOCUME~1\User\LOCALS~1\Temp
USERDOMAIN=HOME-B52FA56ACF
USERNAME=User
USERPROFILE=C:\Documents and Settings\User
windir=C:\WINDOWS


-- User Profiles ---------------------------------------------------------------

User (admin)
Administrator (admin)


-- Add/Remove Programs ---------------------------------------------------------

--> rundll32.exe setupapi.dll,InstallHinfSection DefaultUninstall 132 C:\WINDOWS\INF\PCHealth.inf
ABBYY FineReader 6.0 Sprint --> MsiExec.exe /X{ACF60000-22B9-4CE9-98D6-2CCF359BAC07}
Ad-Aware --> MsiExec.exe /I{DED53B0B-B67C-4244-AE6A-D6FD3C28D1EF}
Adobe Flash Player 9 ActiveX --> C:\WINDOWS\system32\Macromed\Flash\FlashUtil9b.exe -uninstallDelete
Adobe Reader 8 --> MsiExec.exe /I{AC76BA86-7AD7-1033-7B44-A80000000002}
ArcSoft Camera Suite --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{AD708DF0-9F04-4CB3-821A-85804A833B4D}\setup.exe" -l0x9 -uninst
ArcSoft PhotoImpression 4 --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{68D5CEF9-0DA8-47FE-B0EB-4CBFB5AAF662}\setup.exe" -l0x9
Audit Support Center 1.0 --> C:\Mike\Documents\Taxes 2007\Audit Support Center\uninst.exe
CA Internet Security Suite --> "C:\Program Files\CA\CA Internet Security Suite\caunst.exe" /u
Camera Driver --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{D1B3874F-3057-11D6-B2EA-0050BA18806B}\Setup.exe"
Canon Camera Window for ZoomBrowser EX --> C:\PROGRA~1\COMMON~1\INSTAL~1\Driver\7\INTEL3~1\IDriver.exe /M{093625E3-7B87-49D3-AA53-AD0FCFABAF49}
Canon Utilities File Viewer Utility 1.2 --> C:\PROGRA~1\COMMON~1\INSTAL~1\Driver\7\INTEL3~1\IDriver.exe /M{EF0DD8B7-471C-463B-A298-6066C2FABAF5}
Canon Utilities PhotoStitch 3.1 --> C:\PROGRA~1\COMMON~1\INSTAL~1\Driver\7\INTEL3~1\IDriver.exe /M{03CDDD00-BD57-4326-9480-4C74449AF597}
Canon Utilities RemoteCapture 2.7 --> C:\PROGRA~1\COMMON~1\INSTAL~1\Driver\7\INTEL3~1\IDriver.exe /M{BEB03A1A-1EB6-48EB-9985-8B97315EE5C0}
Canon Utilities ZoomBrowser EX --> MsiExec.exe /X{C1D76D7A-F3BB-47EA-A746-5B1E2FFC1DF2}
CCleaner (remove only) --> "C:\Program Files\CCleaner\uninst.exe"
Citrix Web Client --> C:\WINDOWS\system32\ctxsetup.exe /uninst C:\PROGRA~1\Citrix\icaweb32\uninst.inf
Coupon Printer for Windows --> "C:\Program Files\Coupons\uninstall.exe" "/U:C:\Program Files\Coupons\Uninstall\uninstall.xml"
Drivers Install For Linksys Easylink Advisor --> MsiExec.exe /I{A1960A82-DB70-474D-A86B-FA74466103C6}
ESET Online Scanner --> C:\WINDOWS\system32\OnlineScannerUninstaller.exe
HijackThis 2.0.2 --> "C:\Program Files\Trend Micro\HijackThis\HijackThis.exe" /uninstall
Hotfix for Windows Media Format 11 SDK (KB929399) --> "C:\WINDOWS\$NtUninstallKB929399$\spuninst\spuninst.exe"
HP Memories Disc --> MsiExec.exe /X{B376402D-58EA-45EA-BD50-DD924EB67A70}
HP Photo and Imaging 2.0 - Deskjet Series --> MsiExec.exe /I{E0828692-FD9D-459F-9312-C645C3CA6650}
hp print screen utility --> C:\Program Files\Hewlett-Packard\hp print screen utility\UnInstall\prnunins.exe
Intel(R) Extreme Graphics Driver --> RUNDLL32.EXE C:\WINDOWS\system32\ialmrem.dll,UninstallW2KIGfx PCI\VEN_8086&DEV_2562
Intel(R) PRO Ethernet Adapter and Software --> Prounstl.exe
J2SE Runtime Environment 5.0 Update 10 --> MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0150100}
Java 2 Runtime Environment, SE v1.4.2_16 --> MsiExec.exe /I{7148F0A8-6813-11D6-A77B-00B0D0142160}
Java(TM) SE Runtime Environment 6 Update 1 --> MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0160010}
Lexmark 3400 Series --> C:\Program Files\Lexmark 3400 Series\Install\x86\Uninst.exe
Lexmark Fax Solutions --> C:\Program Files\Lexmark Fax Solutions\Install\x86\Uninst.exe /R:faxunst
Lexmark Toolbar --> regsvr32.exe /s /u "C:\Program Files\Lexmark Toolbar\toolband.dll"
Linksys EasyLink Advisor 1.6 (0032) --> rundll32 C:\PROGRA~1\LINKSY~1\AUInst.dll,ExUninstall
Microsoft Compression Client Pack 1.0 for Windows XP --> "C:\WINDOWS\$NtUninstallMSCompPackV1$\spuninst\spuninst.exe"
Microsoft Office Professional Edition 2003 --> MsiExec.exe /I{90110409-6000-11D3-8CFE-0150048383C9}
Microsoft User-Mode Driver Framework Feature Pack 1.0 --> "C:\WINDOWS\$NtUninstallWudf01000$\spuninst\spuninst.exe"
Microsoft Web Publishing Wizard 1.52 --> RunDll32 ADVPACK.DLL,LaunchINFSection C:\WINDOWS\INF\wpie4x86.inf,WebPostUninstall
Nero - Burning Rom --> MsiExec.exe /X{A4D7B764-4140-11D4-88EB-0050DA3579C0}
Pdf995 --> c:\pdf995\setup.exe uninstall
PdfEdit995 --> c:\pdf995\res\utilities\thinsetup.exe - uninstall
Photo Viewer --> MsiExec.exe /X{48A34EA8-695B-48BE-B900-C0C44D5D518A}
Shockwave --> C:\WINDOWS\system32\Macromed\SHOCKW~1\UNWISE.EXE C:\WINDOWS\system32\Macromed\SHOCKW~1\Install.log
Signature995 --> c:\pdf995\res\utilities\Signature995\thinsetup.exe - uninstall
SoundMAX --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{F0A37341-D692-11D4-A984-009027EC0A9C}\setup.exe"
Spybot - Search & Destroy --> "C:\Program Files\Spybot - Search & Destroy\unins000.exe"
Windows Driver Package - (mr7910) Image 06/28/2005 1.3.0.0 --> C:\WINDOWS\system32\DRVSTORE\f1490bc41e7d27129cb157cba768cf63b89e7752\DPInst.exe /u mr7910_32bb2befe1e5d1d6012329af0300b36139b7b84a
Windows Media Format 11 runtime --> "C:\WINDOWS\$NtUninstallWMFDist11$\spuninst\spuninst.exe"


-- Application Event Log -------------------------------------------------------

Event Record #/Type1151 / Success
Event Submitted/Written: 06/22/2008 01:02:24 PM
Event ID/Source: 88 / UmxAgent
Event Description:
Sync client C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfsem.exe registered successfully

Event Record #/Type1149 / Success
Event Submitted/Written: 06/22/2008 01:02:16 PM
Event ID/Source: 88 / UmxAgent
Event Description:
explorer.exe started

Event Record #/Type1148 / Success
Event Submitted/Written: 06/22/2008 01:02:15 PM
Event ID/Source: 88 / UmxAgent
Event Description:
Shell is started at session 0

Event Record #/Type1147 / Success
Event Submitted/Written: 06/22/2008 01:02:15 PM
Event ID/Source: 88 / UmxAgent
Event Description:
explorer.exe started

Event Record #/Type1146 / Success
Event Submitted/Written: 06/22/2008 01:01:56 PM
Event ID/Source: 88 / UmxAgent
Event Description:
Async Process Map: ReadProcessesFromKmxCfg: count=18



-- Security Event Log ----------------------------------------------------------

No Errors/Warnings found.


-- System Event Log ------------------------------------------------------------

Event Record #/Type2910 / Warning
Event Submitted/Written: 06/23/2008 07:42:30 AM
Event ID/Source: 36 / W32Time
Event Description:
The time service has not been able to synchronize the system time
for 49152 seconds because none of the time providers has been able to
provide a usable time stamp. The system clock is unsynchronized.

Event Record #/Type2909 / Warning
Event Submitted/Written: 06/23/2008 05:53:05 AM
Event ID/Source: 1003 / Dhcp
Event Description:
Your computer was not able to renew its address from the network (from the
DHCP Server) for the Network Card with network address 000874FD9653. The following
error occurred:
%%121.
Your computer will continue to try and obtain an address on its own from
the network address (DHCP) server.

Event Record #/Type2876 / Warning
Event Submitted/Written: 06/20/2008 05:03:30 PM
Event ID/Source: 36 / W32Time
Event Description:
The time service has not been able to synchronize the system time
for 49152 seconds because none of the time providers has been able to
provide a usable time stamp. The system clock is unsynchronized.

Event Record #/Type2845 / Warning
Event Submitted/Written: 06/17/2008 07:03:47 PM
Event ID/Source: 1003 / Dhcp
Event Description:
Your computer was not able to renew its address from the network (from the
DHCP Server) for the Network Card with network address 000874FD9653. The following
error occurred:
%%121.
Your computer will continue to try and obtain an address on its own from
the network address (DHCP) server.

Event Record #/Type2839 / Warning
Event Submitted/Written: 06/17/2008 06:59:22 AM
Event ID/Source: 36 / W32Time
Event Description:
The time service has not been able to synchronize the system time
for 49152 seconds because none of the time providers has been able to
provide a usable time stamp. The system clock is unsynchronized.



-- End of Deckard's System Scanner: finished at 2008-06-23 08:14:15 ------------
RachaelK
Active Member
 
Posts: 2
Joined: June 17th, 2008, 10:54 pm

Re: Computer Problems - Please help :)

Unread postby silver » June 23rd, 2008, 9:45 pm

Hi RachaelK,

Please open Start->Control Panel->Add/Remove Programs, and remove the following:
J2SE Runtime Environment 5.0 Update 10
Java 2 Runtime Environment, SE v1.4.2_16
Java(TM) SE Runtime Environment 6 Update 1
These are out of date and now a security risk, you can get the latest update (Java Runtime Environment (JRE) 6 Update 6) from here

You have a program called Coupon Printer for Windows installed. I recommend you remove this software as it has been identified as using deceptive tactics and as a privacy threat - more information is available here.

Please delete dss.exe and fsbl.exe from your Desktop, also delete this folder:
C:\Deckard


------------------------------------------------------------------------

As far as I can see there is no malware on your machine so I think the problem has other causes.
DSS shows that your Virtual Memory and disk space don't look too bad:
Percentage of Memory in Use: 76%
Physical Memory (total/avail): 253.99 MiB / 59.94 MiB
Pagefile Memory (total/avail): 714.84 MiB / 202.2 MiB
Virtual Memory (total/avail): 2047.88 MiB / 1950.03 MiB
If the problem is caused by a single application then the troubleshooting steps here might be useful.
An upgrade to 512Mb or 1Gb of RAM would provide a major performance boost, so this may be something you wish to consider.

However, as the problem is not malware-related it is probably best for you to seek assistance at a general troubleshooting forum. I recommend you try the Tech Team in the Microsoft Windows forum at What The Tech - the experts there specialize in this type of problem so you will be in good hands.

------------------------------------------------------------------------

The following are some tips to help you keep your computer clean that I recommend you implement after resolving this problem:

You have a good antivirus program installed, however I recommend you install antispyware software with real-time capabilities - this means it protects you from system changes and spyware while you are working, not just removing malware after it has been installed. There are a range of paid-for and free packages available, a free one I can recommend is Windows Defender, available here:
http://www.microsoft.com/athome/securit ... fault.mspx

I recommend you install a custom hosts file such as MVPS HOSTS. This custom hosts file effectively blocks a wide range of unwanted ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers.
For information on how to download and install, please read this tutorial by WinHelp2002
Note: Be sure to follow the instructions to disable the DNS Client service before installing a custom hosts file.
Also: subscribe to the mailing list to get update notifications.

Please take care when downloading programs. One of the easiest ways to be infected is to download freeware/shareware programs which come laden with malware - this includes allowing websites to install browser plug-ins or ActiveX controls. Before downloading, it is crucial to check whether the source is reputable.
One way to check is to use McAfee SiteAdvisor. Copy the domain name into the space provided and SiteAdvisor will give you a report on the website which can help you decide if it is safe. They also have a toolbar for IE and Firefox which adds this functionality to your browser.

Download and install the free version of WinPatrol. This program protects your computer in a variety of ways and will work well with your existing security software. Have a look at this tutorial to help you get started with the program.

Find out more about how to prevent infection in the future
http://users.telenet.be/bluepatchy/miekiemoes/prevention.html

Please post back to let me know that you have read this, and if there are any further questions or issues.
User avatar
silver
Regular Member
 
Posts: 9219
Joined: August 7th, 2006, 9:40 pm
Location: GMT+7

Re: Computer Problems - Please help :)

Unread postby silver » June 28th, 2008, 9:28 pm

This topic is now closed

If you have been helped and wish to donate with the costs of this volunteer site, you can do so using this link
Donations For Malware Removal
User avatar
silver
Regular Member
 
Posts: 9219
Joined: August 7th, 2006, 9:40 pm
Location: GMT+7
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