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Spyware and trojan infection

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Re: Spyware and trojan infection

Unread postby harnage1 » June 17th, 2008, 2:17 pm

For starters, the firewall problem,

my windows media player no longer functions (but it version 9 so i need to upgrade it anyways),

my computer kept booting me from my browser for about two weeks (i have dial up, and it would remove the dial-up and virtual network settings from the connections tab in the internet options menu. therefore i couldn't disconnect from the internet without rebooting.)

i no longer suffer from the third problem and before you ask i was not suffering from any variation of the webhancer program.
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Re: Spyware and trojan infection

Unread postby Shaba » June 18th, 2008, 10:13 am

Hi

Firewall problem and media player problem will be most likely solved after sp3 installation.

I can re-direct you to some windows forum for other issues.

Is it ok?
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Re: Spyware and trojan infection

Unread postby harnage1 » June 18th, 2008, 10:31 am

you can if you want to, but more than less likely i have already tried everything listed there. Because i tried everything in the mircosoft support forums with little success.
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Re: Spyware and trojan infection

Unread postby harnage1 » June 18th, 2008, 11:22 am

Im sorry but i forgot another error than occurs every so often that is really annoying.

I will be in the process of downloading something, then download will finish way before the full file is download.
Example: a download ended at 2.3 mb of 12.3 mb.
it also gives an error saying it is an invalid , either windows or winsock application.
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Re: Spyware and trojan infection

Unread postby Shaba » June 18th, 2008, 12:43 pm

Hi

I don't think that I can help you with that issue, unfortunately.

Malware issues are my speciality.

But I recommend this place for remaining problems.

Any malware issues left?
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Re: Spyware and trojan infection

Unread postby harnage1 » June 18th, 2008, 8:51 pm

No i have no more malware related problems, and i thank you for your help with my situation.
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Re: Spyware and trojan infection

Unread postby Shaba » June 19th, 2008, 5:38 am

Hi

Then you're clean!

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Looking over your log, it seems you don't have any evidence of a third party firewall.

As the term conveys, a firewall is an extra layer of security installed onto computers, which restricts access to systems from the outside world. Firewalls protect against hackers and malicious intruders. I want you to download a free firewall NOW from one of these excellent vendors:

1) Comodo (Uncheck during installation "Install Comodo SafeSurf..", Make Comodo my default search provider" and "Make Comodo Search my homepage")
2) Online Armor
3) Sunbelt/Kerio
4) Agnitum
5) ZoneAlarm (uncheck ZoneAlarm Spy Blocker during installation if you choose this one)

If you are using the built-in Windows XP firewall, it is not recommended as it does not block outgoing connections. This means that any malware on your computer is free to "phone home" for more instructions. Simply put, Windows XP contains a mediocre firewall. This firewall is NO replacement for a dedicated software solution. Remember to use only one firewall at the same time.

Next we remove all used tools.

Please download OTCleanIt and save it to desktop.
  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.

Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

  • Disable and Enable System Restore. - If you are using Windows XP then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.

    You can find instructions on how to enable and re-enable system restore here:

    Windows XP System Restore Guide

Re-enable system restore with instructions from tutorial above

  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialize and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • Change the Navigate sub-frames across different domains to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.

  • Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
  • Install Malwarebytes' Anti-Malware - Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. Tutorial on installing & using this product can be found below:

    Malwarebytes' Anti-Malware Setup Guide

    Malwarebytes' Anti-Malware Scanning Guide

  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

    A tutorial on installing & using this product can be found here:

    Using SpywareBlaster to protect your computer from Spyware and Malware

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.

Here are some additional utilities that will enhance your safety


Stand Up and Be Counted ---> Malware Complaints <--- where you can make difference!

The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware.

Also, please read this great article by Tony Klein So How Did I Get Infected In First Place

Happy surfing and stay clean! :)
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Re: Spyware and trojan infection

Unread postby Shaba » June 21st, 2008, 4:48 am

harnage1 this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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