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Help my computer (fairly new) is almost a boat anchor!

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Help my computer (fairly new) is almost a boat anchor!

Unread postby misseb » May 26th, 2008, 4:49 am

It took me two hours just to get here after running HJT. I registered and then tried to activate and come back and post - yep 2 hours. I am ready to throw this out, it is on my last available nerve.


What I have done so far:
Reinstalled windows (I was having file missing problems could only start in safe mode) that took 3 hours yesterday.

Ran Kaspersky Online then downloaded and installed Kaspersky 6 mo trial version.
Downloaded and installed and ran Spybot S&D several times.

Ran already installed regcure

Downloaded and installed and ran HJT (Report attached)

Ran Dialafix (free software)

Computer is so slow, it is beyond belief, I get BSOD's I get dll errors on startup, cannot turn on automatic updates from computer manager services, I turn it on and it immediately turns itself off.

Browser keeps opening the following at random times:
hxxxp://www.pcsecurityshielddotcom/lp/s ... &affid=541
hxxxp://www.fubardotcom

I am so desperate, please please help.

I cant seem to attacj HJT file so am pasting here

Elizabeth
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Re: Help my computer (fairly new) is almost a boat anchor!

Unread postby Carolyn » May 29th, 2008, 10:49 am

Hello and Welcome to the forums!

My name is Carolyn and I'll be glad to help you with your computer problems. HijackThis logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that it happens.

Please reply to this thread, do not start another.
Please tell me about any problems that have occurred during the fix.
Please tell me of any other symptoms you may be having as these can help also.
Please try as much as possible not to run anything while executing a fix.

As I am still in training, everything that I post to you must be checked by one of the teachers. Thus, there may be a bit of a delay between posts, but it shouldn't be too long.

If you follow these instructions, everything should go smoothly.

we are currently looking at your log now and will be back as soon as possible with your instructions.
while you are waiting one other thing that can be of good use is an uninstall list so please do the following

Make an uninstall list using HijackThis
To access the Uninstall Manager you would do the following:

1. Start HijackThis
2. Click on the Config button
3. Click on the Misc Tools button
4. Click on the Open Uninstall Manager button.
5. Click on the Save list... button and specify where you would like to save this file. When you press Save button a notepad will open with the contents of that file. Simply copy and paste the contents of that notepad here in your next reply.


Important: Do not attach any log or other material except as specifically instructed to do so by a helper. Normally, contents of logs should be posted directly into the thread (topic).
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Re: Help my computer (fairly new) is almost a boat anchor!

Unread postby misseb » May 30th, 2008, 4:36 am

2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
ACECAD DigiMemo Manager
Adobe Acrobat 8 Professional - English, Français, Deutsch
Adobe Bridge Start Meeting
Adobe Camera Raw 4.0
Adobe CMaps
Adobe Color - Photoshop Specific
Adobe Contribute CS3
Adobe Contribute CS3
Adobe Dreamweaver CS3
Adobe Dreamweaver CS3
Adobe Extension Manager CS3
Adobe Flash Player Plugin
Adobe Fonts All
Adobe GoLive 9
Adobe GoLive 9
Adobe PDF Library Files
Adobe Reader 8.1.1
Adobe Setup
Adobe Setup
Adobe Type Support
Adobe WinSoft Linguistics Plugin
AI RoboForm (All Users)
AKVIS Frame Suite
ALPS Touch Pad Driver
America Online (Choose which version to remove)
AOL Connectivity Services
Apple Software Update
AquaSoft PhotoAlbum
AquaSoft PhotoAlbum
Audacity 1.2.6
Audio Editor Pro 1.60
Autodesk DWF Viewer 7
Avery Wizard 3.1
Bejeweled 2 Deluxe
Belarc Advisor 7.2
Blasterball 2 Revolution
Bluesoleil2.6.0.8 Release 070517
Bluetooth Stack for Windows by Toshiba
Business Letter Professional 2006 v5.2
CD/DVD Drive Acoustic Silencer
CoffeeCup Flash FireStarter
CoffeeCup Flash Menu Builder
CoffeeCup Flash Photo Gallery - Registered
CoffeeCup GIF Animator
CoffeeCup Image Mapper
CoffeeCup LockBox
CoffeeCup Visual Site Designer
CoffeeCup Web JukeBox - Registered
CoffeeCup Web Video Player - Registered
DAEMON Tools
DivX Codec
DivX Content Uploader
DivX Converter
DivX Player
DivX Web Player
DVD-RAM Driver
Express Invoice
FLY World
Focus Magic 3.02
Free Download Manager 2.5
FTDI USB Serial Converter Drivers
FTP Voyager 15.0
getPlus(R)_ocx
Hard Disk Recovery Utilities
Highlight Viewer (Windows Live Toolbar)
HijackThis 2.0.2
Hotfix for Windows XP (KB915865)
Intel(R) Graphics Media Accelerator Driver
Intel(R) PRO Network Connections Drivers
Intel(R) PROSet/Wireless Software
InterVideo WinDVD for TOSHIBA
J2SE Runtime Environment 5.0 Update 6
Java(TM) 6 Update 3
Kaboodle IE Toolbar
Kaspersky Online Scanner
Macromedia Contribute Publishing Server
Magellan POI File Editor
Magic ISO Maker v4.9 (build 0151)
Magic Mirror 3.0
Magic Utilities 2007 Version 5.41
Malwarebytes' Anti-Malware
Map Button (Windows Live Toolbar)
mCore
mDrWiFi
mHelp
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0 Service Pack 1
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2003 Web Components
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Accounting 2007
Microsoft Office Accounting 2007
Microsoft Office Accounting ADP Payroll Addin
Microsoft Office Accounting Equifax Addin
Microsoft Office Accounting Fixed Asset Manager
Microsoft Office Accounting PayPal Addin
Microsoft Office Converter Pack
Microsoft Office Enterprise 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office Live Add-in beta
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Small Business Connectivity Components
Microsoft Office Ultimate 2007
Microsoft Office Ultimate 2007
Microsoft Office Word MUI (English) 2007
Microsoft Save as PDF or XPS Add-in for 2007 Microsoft Office programs
Microsoft Silverlight
Microsoft SQL Server 2005
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft SQL Server 2005 Express Edition (MSSMLBIZ)
Microsoft SQL Server Native Client
Microsoft SQL Server Setup Support Files (English)
Microsoft SQL Server VSS Writer
Microsoft Visual C++ 2005 Redistributable
mIWA
mLogView
mMHouse
Mozilla Firefox (2.0.0.7)
mPfMgr
mPfWiz
mProSafe
MSXML 4.0 SP2 (KB936181)
MSXML 6.0 Parser (KB933579)
mWlsSafe
mXML
mZConfig
NCH Toolbox
Office 2003 Trial Assistant
On-Screen Takeoff
Password Agent 2.3.4
PDF Settings
Penguins!
Photodex Presenter
Picasa 2
Polar Golfer
ProShow Producer
QuickTime
RealPlayer
Realtek High Definition Audio Driver
Reasonable NoClone 2007 Enterprise
RegCure 1.5.0.0
Rhapsody Player Engine
SCRABBLE
SCRABBLE
SD Secure Module
Security Update for Excel 2007 (KB946974)
Security Update for Excel 2007 (KB946974)
Security Update for Microsoft Office Publisher 2007 (KB950114)
Security Update for Microsoft Office Publisher 2007 (KB950114)
Security Update for Microsoft Office system 2007 (KB951808)
Security Update for Microsoft Office system 2007 (KB951808)
Security Update for Office 2007 (KB947801)
Security Update for Office 2007 (KB947801)
Security Update for Outlook 2007 (KB946983)
Security Update for Outlook 2007 (KB946983)
Shoppers' Hotline Control Center
Smart Menus (Windows Live Toolbar)
Smart PC v4.3
SoftDisc V2.52
Sonic DLA
Sonic RecordNow!
Sothink DHTML Menu 8
Spybot - Search & Destroy
Tablet
Tele Hypnosis Pro De Luxe Multisession 4
The Logo Creator v5
TOSHIBA Assist
TOSHIBA ConfigFree
TOSHIBA Controls
TOSHIBA Display Devices Change Utility
TOSHIBA Dual Pointing Device Utility
TOSHIBA HDD Protection
TOSHIBA Hotkey Utility for Display Devices
TOSHIBA Mobile Extension3 for Windows XP V3.80.00.XP
TOSHIBA Password Utility
TOSHIBA PC Diagnostic Tool
TOSHIBA Power Saver
Toshiba Registration
TOSHIBA SD Memory Boot Utility
TOSHIBA SD Memory Card Format
TOSHIBA Security Assist
TOSHIBA Software Upgrades
TOSHIBA Utilities
TOSHIBA Zooming Utility
Truster
TWC User Controls
Uniblue PowerSuite
Update for Office 2007 (KB946691)
Update for Office 2007 (KB946691)
Update for Outlook 2007 Junk Email Filter (kb950378)
Update for Outlook 2007 Junk Email Filter (kb950378)
VeohTV BETA
Viewpoint Media Player
Webcam MR97310
Windows Desktop Search 3.01
Windows Driver Package - LeapFrog (FlyUsb) USB (06/15/2007 1.0.0.6)
Windows Internet Explorer 7
Windows Live Favorites for Windows Live Toolbar
Windows Live installer
Windows Live Mail
Windows Live Messenger
Windows Live OneCare Family Safety
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Toolbar
Windows Live Toolbar
Windows Live Toolbar Extension (Windows Live Toolbar)
Windows Live Writer
Windows Media Format 11 runtime
Windows Media Format Runtime
Windows Media Player 11
Windows Media Player 11
Windows Support Tools
WinRAR archiver
Wireless Hotkey
Wondershare Flash SlideShow Builder (4.3.0) Trial Version
Yahoo! Music Engine
Your Uninstaller! 2008 Version 6.0
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Re: Help my computer (fairly new) is almost a boat anchor!

Unread postby Carolyn » May 31st, 2008, 3:31 pm

Hello,

I see that Viewpoint is installed. Viewpoint, Viewpoint Manager, Viewpoint Media Player are Viewpoint components which are installed as a side effect of installing other software, most notably AOL and AOL Instant Messenger (AIM). Viewpoint Manager is responsible for managing and updating Viewpoint Media Player’s components. You can disable this using the Viewpoint Manager Control Panel found in the Windows Control Panel menu. By selecting Disable auto-updating for the Viewpoint Manager -- the player will no longer attempt to check for updates. Anything that is installed without your consent is suspect. Read what Viewpoint says and make your own decision.
To provide a satisfying consumer experience and to operate effectively, the Viewpoint Media Player periodically sends information to servers at Viewpoint. Each installation of the Viewpoint Media Player is identifiable to Viewpoint via a Customer Unique Identifier (CUID), an alphanumeric identifier embedded in the Viewpoint Media Player. The Viewpoint Media Player randomly generates the CUID during installation and uses it to indicate a unique installation of the product. A CUID is never connected to a user's name, email address, or other personal contact information. CUIDs are used for the sole purpose of filtering redundant information. Each of these information exchanges occurs anonymously.

Viewpoint Manager is considered as foistware instead of malware since it is installed without user's approval but doesn't spy or do anything "bad". This may change, read Viewpoint to Plunge Into Adware.
I recommend that you remove the Viewpoint products; however, decide for yourself. To uninstall the the Viewpoint components (Viewpoint, Viewpoint Manager, Viewpoint Media Player):
  1. Click Start, point to Settings, and then click Control Panel.
  2. In Control Panel, double-click Add or Remove Programs.
  3. In Add or Remove Programs, highlight >>Viewpoint component<< , click Remove.
  4. Do the same for each Viewpoint component.


We will begin with ComboFix.exe. Please visit this webpage for download links, and instructions for running the tool:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix


Please ensure you read this guide carefully and install the Recovery Console first.

The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once installed, you should see a blue screen prompt that says:

The Recovery Console was successfully installed.

Please continue as follows:

  1. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.


  2. Click Yes to allow ComboFix to continue scanning for malware.

When the tool is finished, it will produce a report for you.

Please include the following reports for further review, and so we may continue cleansing the system:

C:\ComboFix.txt
New HijackThis log.
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Re: Help my computer (fairly new) is almost a boat anchor!

Unread postby Carolyn » June 4th, 2008, 1:53 pm

It's been a few days. Are you still in need of assistance?
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Re: Help my computer (fairly new) is almost a boat anchor!

Unread postby Shaba » June 7th, 2008, 1:02 pm

Due to Lack of Response this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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