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Windows Explorer problems and slow running

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Windows Explorer problems and slow running

Unread postby Hippos » May 24th, 2008, 6:18 pm

Hi,
My system is running slowly and Windows Explorer intermittently either hangs and I have to reboot or Windows Explorer stops and restarts.

Thanks for an assistance.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:34:35 AM, on 25/05/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Utilities\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
c:\sdwork\issimsvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\WINDOWS\system32\PnkBstrB.exe
c:\Program Files\Symantec Client Security\Symantec AntiVirus\SavRoam.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
C:\WINDOWS\system32\ICO.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\FSRremoS.EXE
C:\WINDOWS\system32\Pelmiced.exe
C:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe
C:\Program Files\Nokia\Nokia Software Launcher\NSLauncher.exe
C:\PROGRA~1\SYMANT~1\SYMANT~2\vptray.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Documents and Settings\All Users\Application Data\Lenovo\G12\MemMonG12.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;<local>;*.local
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RunDLL32.exe NvMCTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Mouse Suite 98 Daemon] ICO.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe -startup
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [NSLauncher] C:\Program Files\Nokia\Nokia Software Launcher\NSLauncher.exe /startup
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~2\\vptray.exe
O4 - HKLM\..\Run: [ISSI EZUpdate Service] "c:\sdwork\issimsvc.exe"
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [MemMonG12] C:\Documents and Settings\All Users\Application Data\Lenovo\G12\MemMonG12.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://desktop.optusnet.com.au/dsl/favorites/homepage
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {5EDB10D9-7E95-4833-A218-62F375DAFCF1} (Aventail Installer ) - https://avpn1.npv.gm.com/postauthI/epi.cab
O16 - DPF: {7F8C8173-AD80-4807-AA75-5672F22B4582} (ICSScanner Class) - https://avpn1.npv.gm.com/preauthZLS/ICSScanner.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Me ... b56907.cab
O16 - DPF: {F5A7706B-B9C0-4C89-A715-7A0C6B05DD48} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/Mi ... b56986.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\Utilities\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: a-squared Free Service (a2free) - Unknown owner - C:\Program Files\Security tools\a-squared Free\a2service.exe (file missing)
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Utilities\Ad-Aware\aawservice.exe
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Mobility Client (ArtourService) - Unknown owner - C:\Program Files\IBM\Mobility Client\artsvc.exe
O23 - Service: Autodesk Licensing Service - Autodesk - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSI EZUpdate (ISSIMon) - IBM Global Services - c:\sdwork\issimsvc.exe
O23 - Service: IS Service (ISSVC) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe
O23 - Service: PnkBstrB - Unknown owner - C:\WINDOWS\system32\PnkBstrB.exe
O23 - Service: SAVRoam (SavRoam) - symantec - c:\Program Files\Symantec Client Security\Symantec AntiVirus\SavRoam.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Symantec SecurePort (SymSecurePort) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe

--
End of file - 10466 bytes
Hippos
Active Member
 
Posts: 2
Joined: May 24th, 2008, 6:08 pm
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Re: Windows Explorer problems and slow running

Unread postby peku006 » May 25th, 2008, 3:56 am

Welcome to the MWR forums. My name is peku006. I would be glad to take a look at your log and help you with solving any malware problems. HijackThis logs can take a while to research. Please be patient and I'd be grateful if you would note the following:

1. If you don't know, stop and ask! Don't keep going on.
2. Please reply to this thread. Do not start a new topic. Please stay at one forum for help.
3. Please continue reading posts until I give the All Clear. It is important to note this, as a clean looking HijackThis is not always a sign your system is clean.

Note: I am still in training here at Malware Removal, however I will be working under the direct supervision of one of our Malware Experts. Any recommendations will first be approved before being given to you. Because of this, there may be a short delay in getting our responses to you, however be assured that we will be working diligently on your problem.
User avatar
peku006
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Posts: 3357
Joined: May 14th, 2007, 2:18 pm
Location: Norway

Re: Windows Explorer problems and slow running

Unread postby peku006 » May 25th, 2008, 5:59 am

Hi Hippos
I'm not seeing anything malicious in your HJT log. Let's run a couple of scans and see what we find.

1- Deckard's System Scanner

Please download Deckard's System Scanner (DSS) and save to your Desktop.

DSS will do the following:

  • Create a new System Restore point in Windows XP and Vista.
  • Clean your Temporary Files, Downloaded Program Files, Internet Cache Files, and empty the Recycle Bin on all drives.
  • Check some important areas of your system and produce a report for an analyst to review.
  • Automatically run HijackThis. It will also install and place a shortcut to HijackThis on your desktop if you do not already have it installed. So if HijackThis is not installed and DSS prompts you to download it, please answer yes.
You must be logged onto an account with administrator privileges when using.
  • Close all applications and windows.
  • Double-click on dss.exe to run it and follow the prompts.
  • If your anti-virus or firewall complains, please allow this script to run as it is not malicious.
  • When the scan is complete, two text files will open in Notepad:
  • main.txt <- this one will be maximized
  • extra.txt <- this one will be minimized
  • If not, they both can be found in the C:\Deckard\System Scanner folder.
  • Please copy (Ctrl+C) and paste (Ctrl+V) the contents of main.txt and extra.txt in your next reply.
-- When running DSS, some firewalls may warn that it is trying to access the Internet especially if your asked to download the most current version of HijackThis. Please ensure that you allow it permission to do so.
-- If you get a warning from your anti-virus while DSS is scanning, please allow DSS to continue as the scan is not harmful.


2 - Malwarebytes' Anti-Malware

    Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform full scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

3 - Status Check
Please reply with

1. the Malwarebytes' Anti-Malware Log
2. the Deckard's System Scanner main.txt and extra.txt

Thanks peku006[/q
User avatar
peku006
MRU Emeritus
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Posts: 3357
Joined: May 14th, 2007, 2:18 pm
Location: Norway

Re: Windows Explorer problems and slow running

Unread postby Hippos » May 28th, 2008, 8:12 am

Hi peku006,

- I downloaded and ran dss.exe and here is the output.
- I downloaded and ran Malwarebytes' Anti-Malware. The first time I ran it, I did see both a main.txt and an extra.txt but I accidentally lost them so I ran it again. This time I only got back the main.txt - no extra.txt. I downloaded the Malwarebyte's code again but even after that, every time I run it I only get the main.txt. I have looked in C:\Deckard\System Scanner\ but only main.txt exists there. I have pasted it below. I don't know why it no longer produces the extra.txt.

My system seems to be performing better now, so I'm not sure if I still have the problem.

Deckard's System Scanner v20071014.68
Run by Paul on 2008-05-28 05:47:56
Computer is in Normal Mode.
--------------------------------------------------------------------------------

System Drive C: has 5.95 GiB (less than 15%) free.


-- HijackThis (run as Paul.exe) ------------------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:47:59 AM, on 28/05/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Utilities\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
c:\sdwork\issimsvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\WINDOWS\system32\PnkBstrB.exe
c:\Program Files\Symantec Client Security\Symantec AntiVirus\SavRoam.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
C:\WINDOWS\system32\ICO.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\FSRremoS.EXE
C:\WINDOWS\system32\Pelmiced.exe
C:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe
C:\Program Files\Nokia\Nokia Software Launcher\NSLauncher.exe
C:\PROGRA~1\SYMANT~1\SYMANT~2\vptray.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Documents and Settings\All Users\Application Data\Lenovo\G12\MemMonG12.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\taskmgr.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\WINDOWS\notepad.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Paul\My Documents\Downloads\dss.exe
C:\PROGRA~1\TRENDM~1\HIJACK~1\Paul.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;<local>;*.local
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RunDLL32.exe NvMCTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Mouse Suite 98 Daemon] ICO.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe -startup
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [NSLauncher] C:\Program Files\Nokia\Nokia Software Launcher\NSLauncher.exe /startup
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~2\\vptray.exe
O4 - HKLM\..\Run: [ISSI EZUpdate Service] "c:\sdwork\issimsvc.exe"
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [MemMonG12] C:\Documents and Settings\All Users\Application Data\Lenovo\G12\MemMonG12.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://desktop.optusnet.com.au/dsl/favorites/homepage
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {5EDB10D9-7E95-4833-A218-62F375DAFCF1} (Aventail Installer ) - https://avpn1.npv.gm.com/postauthI/epi.cab
O16 - DPF: {7F8C8173-AD80-4807-AA75-5672F22B4582} (ICSScanner Class) - https://avpn1.npv.gm.com/preauthZLS/ICSScanner.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Me ... b56907.cab
O16 - DPF: {F5A7706B-B9C0-4C89-A715-7A0C6B05DD48} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/Mi ... b56986.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\Utilities\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Utilities\Ad-Aware\aawservice.exe
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Mobility Client (ArtourService) - Unknown owner - C:\Program Files\IBM\Mobility Client\artsvc.exe
O23 - Service: Autodesk Licensing Service - Autodesk - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSI EZUpdate (ISSIMon) - IBM Global Services - c:\sdwork\issimsvc.exe
O23 - Service: IS Service (ISSVC) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe
O23 - Service: PnkBstrB - Unknown owner - C:\WINDOWS\system32\PnkBstrB.exe
O23 - Service: SAVRoam (SavRoam) - symantec - c:\Program Files\Symantec Client Security\Symantec AntiVirus\SavRoam.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Symantec SecurePort (SymSecurePort) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe

--
End of file - 10332 bytes

-- Files created between 2008-04-28 and 2008-05-28 -----------------------------

2008-05-27 06:49:09 0 d-------- C:\Documents and Settings\Paul\Application Data\Malwarebytes
2008-05-27 06:49:02 0 d-------- C:\Documents and Settings\All Users\Application Data\Malwarebytes
2008-05-24 11:54:29 0 d-------- C:\WINDOWS\Prefetch
2008-05-24 11:48:17 0 d-------- C:\WINDOWS\system32\scripting
2008-05-24 11:48:16 0 d-------- C:\WINDOWS\system32\en
2008-05-24 11:48:16 0 d-------- C:\WINDOWS\system32\bits
2008-05-24 11:48:16 0 d-------- C:\WINDOWS\l2schemas
2008-05-24 11:46:39 0 d-------- C:\WINDOWS\ServicePackFiles
2008-05-24 11:45:24 0 d-------- C:\WINDOWS\network diagnostic
2008-05-24 11:43:15 0 d-------- C:\WINDOWS\EHome
2008-05-24 09:17:30 0 d-------- C:\Documents and Settings\All Users\Application Data\SUPERAntiSpyware.com
2008-05-24 09:17:20 0 d-------- C:\Documents and Settings\Paul\Application Data\SUPERAntiSpyware.com
2008-05-24 07:56:51 0 d-------- C:\Program Files\Common Files\Wise Installation Wizard
2008-05-24 07:40:13 0 dr-h----- C:\Documents and Settings\Paul\Recent
2008-05-01 21:16:52 0 d-------- C:\System Volume Information
2008-05-01 21:14:18 0 d-------- C:\WINDOWS\Recent
2008-05-01 21:14:18 0 d-------- C:\Documents and Settings\NetworkService\Recent
2008-05-01 21:14:18 0 d-------- C:\Documents and Settings\LocalService\Recent
2008-05-01 21:14:18 0 d-------- C:\Documents and Settings\Default User\Recent
2008-05-01 21:14:18 0 d-------- C:\Documents and Settings\All Users\Recent
2008-05-01 06:20:49 0 d-------- C:\Program Files\Common Files\Hypnotizer


-- Find3M Report ---------------------------------------------------------------

2008-05-27 21:24:08 0 d-------- C:\Program Files\Utilities
2008-05-27 07:00:06 40 --a------ C:\WINDOWS\system32\profile.dat
2008-05-27 06:52:00 0 d-------- C:\Program Files\Common Files\Symantec Shared
2008-05-27 06:46:06 0 d-------- C:\Documents and Settings\Paul\Application Data\Azureus
2008-05-25 11:15:43 120 --a------ C:\Documents and Settings\Paul\Application Data\FixVTS.ini
2008-05-25 11:06:15 0 d-------- C:\Program Files\Media Tools
2008-05-24 11:48:27 0 d-------- C:\Program Files\Messenger
2008-05-24 11:48:15 0 d-------- C:\Program Files\Movie Maker
2008-05-24 11:46:30 0 d-------- C:\Program Files\Windows NT
2008-05-24 07:56:51 0 d-------- C:\Program Files\Common Files
2008-05-22 15:58:27 0 d-------- C:\Program Files\Nokia
2008-05-22 15:57:14 0 d-------- C:\Program Files\Common Files\Nokia
2008-05-06 11:07:56 0 d-------- C:\Program Files\Apple Software Update
2008-05-04 09:47:33 0 d--h----- C:\Program Files\InstallShield Installation Information
2008-04-25 13:52:35 49080 --a------ C:\Documents and Settings\Paul\Application Data\GDIPFONTCACHEV1.DAT
2008-04-22 15:31:20 0 d-------- C:\Program Files\Activision
2008-04-17 22:31:52 0 d-------- C:\Program Files\Azureus
2008-04-07 22:41:45 0 d-------- C:\Program Files\Common Files\Adobe
2008-04-06 19:57:00 0 d-------- C:\Program Files\SEGA
2008-04-04 13:07:43 0 d-------- C:\Program Files\iTunes
2008-04-04 13:07:23 0 d-------- C:\Program Files\iPod
2008-04-04 13:05:51 0 d-------- C:\Program Files\QuickTime


-- Registry Dump ---------------------------------------------------------------

*Note* empty entries & legit default entries are not shown


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"High Definition Audio Property Page Shortcut"="HDAShCut.exe" [27/10/2004 02:21 PM C:\WINDOWS\system32\HdAShCut.exe]
"SoundMAXPnP"="C:\Program Files\Analog Devices\Core\smax4pnp.exe" [20/05/2005 11:11 AM]
"SoundMAX"="C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" [07/09/2005 02:35 PM]
"NvCplDaemon"="C:\WINDOWS\system32\NvCpl.dll" [11/08/2006 11:43 PM]
"nwiz"="nwiz.exe" [11/08/2006 11:43 PM C:\WINDOWS\system32\nwiz.exe]
"NvMediaCenter"="NvMCTray.dll" [11/08/2006 11:43 PM C:\WINDOWS\system32\nvmctray.dll]
"Mouse Suite 98 Daemon"="ICO.EXE" [14/07/2004 02:36 PM C:\WINDOWS\system32\ico.exe]
"ccApp"="C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [19/07/2006 06:26 PM]
"PCSuiteTrayApplication"="C:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe" [23/03/2007 01:20 PM]
"NeroFilterCheck"="C:\WINDOWS\system32\NeroCheck.exe" [09/07/2001 11:50 AM]
"NSLauncher"="C:\Program Files\Nokia\Nokia Software Launcher\NSLauncher.exe" [28/11/2006 01:12 AM]
"vptray"="C:\PROGRA~1\SYMANT~1\SYMANT~2\\vptray.exe" [27/09/2006 07:33 PM]
"ISSI EZUpdate Service"="c:\sdwork\issimsvc.exe" [13/12/2006 10:04 AM]
"Adobe Photo Downloader"="C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe" [06/06/2005 11:46 PM]
"MemMonG12"="C:\Documents and Settings\All Users\Application Data\Lenovo\G12\MemMonG12.exe" [10/03/2008 11:38 PM]
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe" [22/02/2008 03:25 AM]
"QuickTime Task"="C:\Program Files\QuickTime\QTTask.exe" [28/03/2008 10:37 PM]
"iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [30/03/2008 09:36 AM]
"Adobe Reader Speed Launcher"="C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [11/01/2008 10:16 PM]

[HKEY_USERS\.default\software\microsoft\windows\currentversion\run]
"Nokia.PCSync"=C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\explorer]
"NoLowDiskSpaceChecks"=1 (0x1)

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks]
"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"= C:\Program Files\Utilities\SUPERAntiSpyware\SASSEH.DLL [13/05/2008 10:13 AM 77824]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\!SASWinLogon]
C:\Program Files\Utilities\SUPERAntiSpyware\SASWINLO.dll 19/04/2007 01:41 PM 294912 C:\Program Files\Utilities\SUPERAntiSpyware\SASWINLO.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\dimsntfy]
C:\WINDOWS\System32\dimsntfy.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\Machine\Scripts\Shutdown\0\0]
"Script"=C:\Program Files\Utilities\Usage Agent\UAShutdownUpdate.exe

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\aawservice]
@="Service"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\vds]
@="Service"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\{533C5B84-EC70-11D2-9505-00C04F79DEAF}]
@="Volume shadow copy"

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
eapsvcs eaphost
dot3svc dot3svc

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Svchost - NetSvcs
napagent
hkmsvc


[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\D]
AutoRun\command- D:\Setup.exe




-- End of Deckard's System Scanner: finished at 2008-05-28 05:49:17 ------------


Malwarebytes' Anti-Malware 1.12
Database version: 789

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 236758
Time elapsed: 1 hour(s), 21 minute(s), 2 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
Hippos
Active Member
 
Posts: 2
Joined: May 24th, 2008, 6:08 pm

Re: Windows Explorer problems and slow running

Unread postby peku006 » May 29th, 2008, 11:00 am

Hi Hippos

Don't worry about the extra.txt. it´s not necessary......
Those scans certainly came up clean. I don't believe your issue is Malware related

Computer and browser slowness are not always malware related. Poor performance can be the result of disk fragmentation, disk errors, corrupt system files, too many startup programs, unnecessary services running, not enough RAM, etc. As your system gets older it becomes filled with more files/programs and has a natural tendency to slow down so regular maintenance is essential. Here are a few things you can do to improve speed and system performance:

    1.For browser problems, see "Its not always malware: How to fix the top 10 Internet Explorer issues" and "How and Why to Clear Your Cache". If your having connectivity issues or errors such as Page cannot be displayed see "Repair/Reset Winsock settings" and "Troubleshooting Internet Connection Problems".

    2.Defrag your system. Disk fragmentation slows the overall performance of your system. When files are fragmented, the computer must search the hard disk when a file is opened. Disk Defragmenter consolidates fragmented files and folders on the hard disk so that each occupies a single space on the disk. This speeds up reading and writing to the disk. Read "The Importance of Disk Defragmentation" for instructions.

    3.Check for disk errors by running CHKDSK in "SAFE MODE" or from the Recovery Console. In the Check Disk dialog box, select the "Scan for and attempt recovery of bad sectors check box, click "Start" and have it repair anything it finds. As you use your hard drive, it can develop bad sectors which slow down hard disk performance and make data writing difficult. Check Disk scans the hard drive and verifies the logical integrity of a file system by checking for system errors, lost clusters, lost chains, and bad sectors. When encountering logical inconsistencies in file system data, it will perform the necessary actions to repair the file system data.

    4.Check for damaged, altered or missing critical system files by running the System File Checker. If SFC discovers that a protected file has been damaged, altered or missing, it restores the correct version of the file from the cache folder. You must be logged on as an administrator or as a member of the Administrators group to run sfc and it may ask you to insert your XP Installation CD so have it available.

    5.Clean up your hard drive by removing unused programs and transferring old data, pictures, music files to a CD or an external hard drive. When you have moved/saved the files you want to keep, run Disk Cleanup and let it scan your system for files to remove. "Don’t clean out the Prefetch folder" - This is a common myth that will not improve performance.

    As an alternative to Disk Cleanup you can download and scan CCleaner.
    (Starting with v1.27.260, the standard build installs the Yahoo Toolbar as an option which is checkmarked by default during the installation. IF you do NOT want it, remove the checkmark when provided with the option OR download the toolbarfree Basic version instead.)6.Check for any unnecessary running services. If you have a typical installation, many services are configured as "automatic"; that is, they start automatically when the system starts or when the service is called for the first time. Use "Black Viper's Services Configuration hosted by MajorGeeks" to help fine tune this area.

    7.Check for any unnecessary applications loading at startup when Windows boots with MSConfig. Some startup programs are necessary so be careful what you disable. If you are unsure what any of the startup entries are or if they are safe to disable, then search one of the following Startup Databases:
    StartupList Index
    Startup Programs Database

    Note: MSConfig.exe is a troubleshooting utility used to diagnose system configuration issues. Although it works as a basic startup manager which allows you to enable/disable auto-start programs, msconfig should not be used routinely to disable startup programs.

    A better alternative is to use a startup manager. If you have have Spybot S&D 1.4 installed, launch it, go to Mode and select Advanced. Then go to Tools, select System Startups. You will be provided with a list of programs that load when Windows starts. If you untick an entry it will no longer run at startup. This will allow you to experiment and see how your system performs with any of them disabled. Other startup managers you can download and use for free are Startup Control Panel, Autoruns and Starter by CodeStuff.

    8.Remove any third party "Memory Manager" or "Optimizer". Windows XP memory management was designed to make the best use of Ram and these memory management utilities defeat that purpose. They push applications out of RAM into the pagefile, creating holes in the RAM and by doing so, slow down your computer.

    9.Disable some visual effects. While visual embellishments that may be attractive, they don’t do anything else for you. Disabling some of them frees up system resources and makes the operating system perform better. Right click My Computer, choose > Properties > Advanced, click on "Settings" under performance...UNcheck all the visual effects, except for the last three. Click "Apply", then "OK", then "OK" again. Then right click your desktop and choose > Properties > Appearance > "Effects...Uncheck the first two boxes and hit "OK".

    10.Adding more RAM is a quick solution that can have a dramatic affect on your system's speed and responsiveness. You can check how much RAM you have by going to Start > Program Files > Accessories > System Tools > System Information and look at your System Summary. For more info see "Understanding, Identifying and Upgrading the RAM in your PC".

    For more suggestions and performance tips read:
    "Restore Your Computer's Performance with Windows XP"
    "XP Performance Tweaks"
    "Performance Boost for XP"

    When you are all done be sure to Create a new Restore Point to enable your computer to "roll-back" to a clean working state keeping all the changes you just made.

1 - Remove bad HijackThis entries
  • Run HijackThis
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

      O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file))

    2 - Clean temp files

      Download and Run ATF Cleaner
      Download ATF (Atribune Temp File) Cleaner© by Atribune to your desktop.Double-click ATF Cleaner.exe to open it.

      Under Main choose:
        Windows Temp
        Current User Temp
        All Users Temp
        Temporary Internet Files
        Prefetch
        Java Cache

        *The other boxes are optional*
        Then click the Empty Selected button.
      if you use Firefox:
        Click Firefox at the top and choose: Select All
        Click the Empty Selected button.
        NOTE: If you would like to keep your saved passwords, please click NO at the prompt.
      if you use Opera:
        Click Opera at the top and choose: Select All
        Click the Empty Selected button.
        NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

      Click Exit on the Main menu to close the program

    3 - Run Kaspersky online scanner
    With the exception of Internet Explorer, which must be used for this scan, keep ALL programs closed
    Note: It is recommended to disable onboard antivirus program and antispyware programs while performing scans to speed up scan time and to make sure there are no conflicts.
    Do not go surfing while your resident protection is disabled!
    Once the scan is finished remember to re-enable resident antivirus protection along with whatever antispyware application you use.


    Do an online scan with Kaspersky Online Scanner in Internet Explorer. You will be prompted to install and run an ActiveX component from Kaspersky, Click Yes.
    Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75%. Once the licence accepted, reset to 100%.
    • The program will launch and then start to download the latest definition files.
    • Once the scanner is installed and the definitions downloaded, click Next.
    • Now click on Scan Settings
    • In the scan settings make sure that the following are selected:
      o Scan using the following Anti-Virus database:
      + Extended (If available, otherwise use standard)
      o Scan Options:
      + Scan Archives
      + Scan Mail Bases
    • Click OK
    • Under select a target to scan, select My Computer
    • The scan will take a while so be patient and let it run.
    • Please do not use your computer while the scan is running. Once the scan is complete it will display if your system has been infected.
    • Click the Save Report As... button (see red arrow below)

      Image
    • In the Save as... prompt, select Desktop
    • In the File name box, name the file KasScan-ddmmyy (or similar)
    • In the Save as type prompt, select Text file (see below)

      Image
    • Include the report in your next post.

4 - Status Check
Please reply with

1. the Kaspersky online scanner report
2. a fresh HijackThis log

Thanks peku006
User avatar
peku006
MRU Emeritus
MRU Emeritus
 
Posts: 3357
Joined: May 14th, 2007, 2:18 pm
Location: Norway
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