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Teenager's computer is possessed

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Teenager's computer is possessed

Unread postby cindyv10 » May 24th, 2008, 3:36 pm

I've done all I can figure out to do. It's time for the professionals! Here's the hijackthis log from her computer. I can't access your website from hers - I have to use ours.

Any help is GREATLY appreciated!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:20:11 PM, on 5/24/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\WINDOWS\winself.exe
C:\Program Files\PC Tools AntiVirus\PCTAVSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\vbpdtvdp.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\Program Files\PC Tools AntiVirus\PCTAV.exe
C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Enigma Software Group\SpyHunter\SpyHunter3.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Adobea.exe
C:\Documents and Settings\jill\Application Data\Microsoft\dtsc\7106.exe
C:\DOCUME~1\jill\MYDOCU~1\SMBOLS~1\ati2evxx.exe
C:\WINDOWS\??sembly\w?auclt.exe
C:\Program Files\uTorrent\uTorrent.exe
C:\WINDOWS\system32\ocntmkdm.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\rundll32.exe
C:\Documents and Settings\jill\Desktop\HijackThis\HijackThis.exe
C:\WINDOWS\System32\wbem\wmiprvse.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = C:\WINDOWS\system32\spywarewarning.mht
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer presented by Comcast
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system32\vbpdtvdp.exe,
O2 - BHO: (no name) - {00110011-4b0b-44d5-9718-90c88817369b} - (no file)
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {086ae192-23a6-48d6-96ec-715f53797e85} - (no file)
O2 - BHO: (no name) - {150fa160-130d-451f-b863-b655061432ba} - (no file)
O2 - BHO: (no name) - {17da0c9e-4a27-4ac5-bb75-5d24b8cdb972} - (no file)
O2 - BHO: (no name) - {1f48aa48-c53a-4e21-85e7-ac7cc6b5ffb1} - (no file)
O2 - BHO: (no name) - {1f48aa48-c53a-4e21-85e7-ac7cc6b5ffb2} - (no file)
O2 - BHO: (no name) - {2d38a51a-23c9-48a1-a33c-48675aa2b494} - (no file)
O2 - BHO: (no name) - {2e9caff6-30c7-4208-8807-e79d4ec6f806} - (no file)
O2 - BHO: (no name) - {4252C6AF-991C-4FB8-954D-ABC5F2BC3F1B} - C:\WINDOWS\system32\awtrPJyY.dll
O2 - BHO: (no name) - {467faeb2-5f5b-4c81-bae0-2a4752ca7f4e} - (no file)
O2 - BHO: (no name) - {5321e378-ffad-4999-8c62-03ca8155f0b3} - (no file)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {587dbf2d-9145-4c9e-92c2-1f953da73773} - (no file)
O2 - BHO: {214dfa33-fe3f-227a-1f24-7e2f6c027676} - {676720c6-f2e7-42f1-a722-f3ef33afd412} - C:\WINDOWS\system32\rivwxdin.dll
O2 - BHO: (no name) - {6cc1c91a-ae8b-4373-a5b4-28ba1851e39a} - (no file)
O2 - BHO: (no name) - {79369d5c-2903-4b7a-ade2-d5e0dee14d24} - (no file)
O2 - BHO: (no name) - {799a370d-5993-4887-9df7-0a4756a77d00} - (no file)
O2 - BHO: (no name) - {98dbbf16-ca43-4c33-be80-99e6694468a4} - (no file)
O2 - BHO: (no name) - {9B8E4582-A666-8793-44E0-D78F00212EEA} - C:\WINDOWS\system32\tzunsma.dll
O2 - BHO: (no name) - {a55581dc-2cdb-4089-8878-71a080b22342} - (no file)
O2 - BHO: (no name) - {B1A64443-6FCA-41CE-8D51-5F8991257555} - C:\WINDOWS\system32\xxyyxvst.dll
O2 - BHO: (no name) - {b847676d-72ac-4393-bfff-43a1eb979352} - (no file)
O2 - BHO: (no name) - {bc97b254-b2b9-4d40-971d-78e0978f5f26} - (no file)
O2 - BHO: (no name) - {cf021f40-3e14-23a5-cba2-717765721306} - (no file)
O2 - BHO: (no name) - {e2ddf680-9905-4dee-8c64-0a5de7fe133c} - (no file)
O2 - BHO: (no name) - {e3eebbe8-9cab-4c76-b26a-747e25ebb4c6} - (no file)
O2 - BHO: (no name) - {e7afff2a-1b57-49c7-bf6b-e5123394c970} - (no file)
O2 - BHO: (no name) - {fcaddc14-bd46-408a-9842-cdbe1c6d37eb} - (no file)
O2 - BHO: (no name) - {fd9bc004-8331-4457-b830-4759ff704c22} - (no file)
O2 - BHO: mysidesearch browser optimizer - {fe102f24-e218-d287-3cbb-0be58fa4d9a6} - C:\WINDOWS\system32\{6f45c224-4307-112b-e4a3-039df141d4d0}.dll
O2 - BHO: (no name) - {ff1bf4c7-4e08-4a28-a43f-9d60a9f7a880} - (no file)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [LogMeIn GUI] "C:\Program Files\LogMeIn\x86\LogMeInSystray.exe"
O4 - HKLM\..\Run: [PCTAVApp] "C:\Program Files\PC Tools AntiVirus\PCTAV.exe" /MONITORSCAN
O4 - HKLM\..\Run: [YSearchProtection] "C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [{22-22-23-3B-DW}] c:\windows\system32\rwwnw64d.exe DWram
O4 - HKLM\..\Run: [advap32] C:\DOCUME~1\jill\LOCALS~1\Temp\4823.tmp/r
O4 - HKLM\..\Run: [6c322294] rundll32.exe "C:\WINDOWS\system32\erosluhl.dll",b
O4 - HKLM\..\Run: [SpyHunter Security Suite] "C:\Program Files\Enigma Software Group\SpyHunter\SpyHunter3.exe"
O4 - HKLM\..\Run: [IEUpdate] C:\WINDOWS\system32\Adobea.exe
O4 - HKLM\..\Run: [ExploreUpdSched] C:\WINDOWS\system32\ocntmkdm.exe DWram
O4 - HKLM\..\Run: [BM6f011108] Rundll32.exe "C:\WINDOWS\system32\mwubyqrc.dll",s
O4 - HKLM\..\RunServices: [IEUpdate] C:\WINDOWS\system32\Adobea.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [YSearchProtection] C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
O4 - HKCU\..\Run: [QdrModule16] "C:\Program Files\QdrModule\QdrModule16.exe"
O4 - HKCU\..\Run: [Microsoft Windows Installer] C:\Documents and Settings\jill\Application Data\Microsoft\dtsc\7106.exe
O4 - HKCU\..\Run: [IEUpdate] C:\WINDOWS\system32\Adobea.exe
O4 - HKCU\..\Run: [Aosu] "C:\DOCUME~1\jill\MYDOCU~1\SMBOLS~1\ati2evxx.exe" -vt yazb
O4 - HKCU\..\Run: [Yaw] C:\WINDOWS\??sembly\w?auclt.exe
O4 - HKCU\..\RunServices: [IEUpdate] C:\WINDOWS\system32\Adobea.exe
O4 - Startup: Deewoo.lnk = C:\WINDOWS\system32\ocntmkdm.exe
O4 - Startup: DW_Start.lnk = C:\WINDOWS\system32\rwwnw64d.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://software-dl.real.com/13544a0edd2 ... xIE601.cab
O16 - DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} (HpProductDetection Class) - http://h20270.www2.hp.com/ediags/gmn2/i ... ection.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microso ... 4155310000
O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/dex/s ... DEXAXO.cab
O20 - Winlogon Notify: WLCtrl32 - WLCtrl32.dll (file missing)
O20 - Winlogon Notify: xxyyxvst - C:\WINDOWS\SYSTEM32\xxyyxvst.dll
O23 - Service: Command Service (cmdService) - Unknown owner - C:\WINDOWS\LS0\command.exe (file missing)
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe
O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LogMeIn.exe
O23 - Service: MsSecurity Updated (MsSecurity1.209.4) - Unknown owner - C:\WINDOWS\winself.exe
O23 - Service: PC Tools AntiVirus Engine (PCTAVSvc) - PC Tools Research Pty Ltd - C:\Program Files\PC Tools AntiVirus\PCTAVSvc.exe

--
End of file - 9629 bytes
cindyv10
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Posts: 11
Joined: May 3rd, 2008, 9:53 pm
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Re: Teenager's computer is possessed

Unread postby ktreffin » May 24th, 2008, 5:53 pm

Hi cindyv10, Welcome to the forums!Image

My name is Ken, on these forums I am known as ktreffin. I will be helping you with your current problem. Please note that I am still in training at Malware Removal University, however I will be working under the direct supervision of one of our Malware Experts. Any recommendations will first be approved before being given to you. Because of this, there may be a short delay in getting our responses to you, however be assured that we will be working diligently on your problem.

HiJackThis logs do take some time to review and research. I would appreciate it if while you are waiting, you could please do the following for me:

Please make an Uninstall List using HiJackThis.


To access the Uninstall Manager you would do the following:
    1. Start HijackThis
    2. Click on the Config button
    3. Click on the Misc Tools button
    4. Click on the Open Uninstall Manager button.
    5. Click on the Save list... button and specify where you would like to save this file. When you press Save button a notepad will open with the contents of that file. Simply copy and paste the contents of that notepad here in a reply.

As we work together to resolve your problem, please read these instructions carefully. You may wish to print them off or copy them to Notepad.

Lastly, please keep these points in mind:
  • If you have questions, please DON'T hesitate to ask!
  • The instructions I give are specific to your current problem and should not be used on other systems.
  • Please post your replies only to this topic, and please DO NOT start a new thread.
  • Since there may be multiple issues with your system, please continue to follow this thread until I have given you an "All Clean!"

I am reviewing your log now, and will be back with you shortly. Thank you for your patience.

Ken
User avatar
ktreffin
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Posts: 1864
Joined: February 28th, 2007, 11:12 pm
Location: USA, Florida

Re: Teenager's computer is possessed

Unread postby cindyv10 » May 25th, 2008, 9:52 am

Hi Ken,

Thanks for your help. I may be slow in responding myself because I'm a mom of 2 and work. Here's the uninstall list...

Adobe Acrobat 5.0
Adobe Flash Player ActiveX
American Greetings CreataCard
Barbie(TM) as The Princess and the Pauper
Barbie(TM) Diaries High School Mystery
Dora the Explorer: Animal Adventures
GTW V.92 Voicemodem
HijackThis 2.0.2
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows XP (KB914440)
Hotfix for Windows XP (KB915865)
hp deskjet 840c series
hp deskjet 840c series (Remove only)
HP Product Detection
Intel Application Accelerator
Intel(R) Extreme Graphics Driver
Intel(R) Network Connections Drivers
LogMeIn
Macromedia Flash Player 8
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 97, Professional Edition
Microsoft Web Publishing Wizard 1.52
Microsoft Works 7.0
MySidesearch Search Assistant Adzgalore
Nancy Drew: Secret of Shadow Ranch
Network Play System (Patching)
Oregon Trail II
Paint Shop Pro 7
Practice Makes Perfect German
QuickTime
RealPlayer
Rhapsody Player Engine
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows Media Player 8 (KB917734)
Security Update for Windows Media Player 9 (KB911565)
Security Update for Windows Media Player 9 (KB936782)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921503)
Security Update for Windows XP (KB921883)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB933729)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Security Update for Windows XP (KB936021)
Security Update for Windows XP (KB938829)
Security Update for Windows XP (KB941202)
Security Update for Windows XP (KB941568)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB941644)
Security Update for Windows XP (KB941693)
Security Update for Windows XP (KB943055)
Security Update for Windows XP (KB943460)
Security Update for Windows XP (KB943485)
Security Update for Windows XP (KB944653)
Security Update for Windows XP (KB945553)
Security Update for Windows XP (KB946026)
Security Update for Windows XP (KB948590)
Security Update for Windows XP (KB948881)
Security Update for Windows XP (KB950749)
Shockwave
SoundMAX
Spybot - Search & Destroy 1.4
Spyware Doctor 5.5
SpywareBlaster 4.0
Stronghold
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB904942)
Update for Windows XP (KB908531)
Update for Windows XP (KB910437)
Update for Windows XP (KB911280)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB927891)
Update for Windows XP (KB930916)
Update for Windows XP (KB936357)
Update for Windows XP (KB938828)
Update for Windows XP (KB942763)
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7
Windows Media Format Runtime
Windows Media Format SDK Hotfix - KB891122
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB891781
Windows XP Service Pack 2
Yahoo! Install Manager
Yahoo! Search Protection
Yahoo! Toolbar
cindyv10
Active Member
 
Posts: 11
Joined: May 3rd, 2008, 9:53 pm

Re: Teenager's computer is possessed

Unread postby ktreffin » May 26th, 2008, 9:26 am

Hi cindyv10,

I hate to inform you of this but your system is HEAVILY infected. We have a lot of work to do ahead of us, so please be patient and hang in there.

Before we begin, I need to stress some important points to you.
  • Some of the instructions I will provide may get quite long. I highly recommend that you print a copy of them off or copy them into Notepad.
  • If at any time you have questions, please DON'T hesitate to ask!
  • Please keep in mind that the instructions I give are specific to your current problem and should not be used on other systems.
  • Also, please remember that there may be multiple issues with your system, please continue to follow this thread until I have given you an "All Clean!"

Ready? Lets go....

We will begin with ComboFix.exe. Please visit this webpage for download links, and instructions for running the tool:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Please ensure you read this guide carefully and install the Recovery Console first.

The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once installed, you should see a blue screen prompt that says:

The Recovery Console was successfully installed.

Please continue as follows:

  1. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
  2. Click Yes to allow ComboFix to continue scanning for malware.

When the tool is finished, it will produce a report for you.

Things to put in your next reply

Please post the following in your next reply:
  • C:\ComboFix.txt
  • New HijackThis log

Thanks,
Ken
User avatar
ktreffin
Retired Graduate
 
Posts: 1864
Joined: February 28th, 2007, 11:12 pm
Location: USA, Florida

Re: Teenager's computer is possessed

Unread postby ktreffin » May 30th, 2008, 5:10 pm

Hello

FOUR DAY BUMP!

It has been four days since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 24hrs you have not replied to this thread then it will have to be closed!

Please let me know if there are any problems. Thanks!

Ken
User avatar
ktreffin
Retired Graduate
 
Posts: 1864
Joined: February 28th, 2007, 11:12 pm
Location: USA, Florida

Re: Teenager's computer is possessed

Unread postby cindyv10 » May 30th, 2008, 7:44 pm

Sorry Ken - busy, busy.

Everytime I tried to get to the website for combofix.exe the browser would redirect me. I could never get there. Recovery console on our recovery CD didn't match our OS (apparently the person we got the computer from had loaded a more recent version of XP(?) and I couldn't load Recovery Console. SOOOO... we weighed the hassle against what was actually on the computer (how important is it all to us) and decided to scrap everything and format the blasted thing!

At this point, it's down to bare bones with Spybot, Ad-Aware, and Spyware Dr. loaded. It's scanning clear daily w/only tracking cookies showing up. I'm hoping we can keep the anti-spy/anti-virus programs updated regularly enough to avoid the situation we found ourselves in.

Thank you so much for your willingness to help!

I think we can close this thread unless you can think of anything else I should be doing.
cindyv10
Active Member
 
Posts: 11
Joined: May 3rd, 2008, 9:53 pm

Re: Teenager's computer is possessed

Unread postby ktreffin » May 31st, 2008, 9:22 am

Hi cindyv10,

I am glad to hear things are better. Given the amount of malware on your system your decision to reformat was probably a very good one. Listed below are some tips that will hopefully keep you clean.

The first few (like Windows Update) have to be done, the others are optional.

It may seem like your system will be too much protected with all these things installed, but a lot of programs aren't running always on the background so don't slow down your computer. Please take a look at the following things:

Make your Internet Explorer more secure - This can be done by following these simple instructions:
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
    • Change the Download signed ActiveX controls to Prompt
    • Change the Download unsigned ActiveX controls to Disable
    • Change the Initialise and script ActiveX controls not marked as safe to Disable
    • Change the Installation of desktop items to Prompt
    • Change the Launching programs and files in an IFRAME to Prompt
    • Change the Navigate sub-frames across different domains to Prompt
    • When all these settings have been made, click on the OK button.
    • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.

Use an Anti Virus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future. Here are some Anti Virus products which are free for personal use and most used:
AntiVir
Avast
BitDefender

Update your Anti Virus Software - It is imperitive that you update your Anti virus software at least once a week (Even more if you wish). If you do not update your anti virus software then it will not be able to catch any of the new variants that may come out.

Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. If you use the Windows Firewall you might think that's sufficient but it only controls one way of the traffic (inbound/outbound not sure). Simply using a Firewall in its default configuration can lower your risk greatly. Here are some firewalls which are free for personal use and most used:
Comodo
Kerio
ZoneAlarm

Visit Microsoft's Update Site Frequently - It is important that you visit http://update.microsoft.com/ regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

Install SpywareBlaster - SpywareBlaster will add a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs. You can download it here:
SpywareBlaster

Install WinPatrol - As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge. You can download it from this website:
WinPatrol
The developer is a well-known man in the MalWare Removal business. If you really like WinPatrol think about upgrading to the PLUS version. It will give you additional features and you will only have to pay once, for your whole malware-free life.

Install MVPS HOSTS - This custom hosts file effectively blocks a wide range of unwanted ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers.
For information on how to download and install, please read this tutorial here:
WinHelp2002
Note: Be sure to follow the instructions to disable the DNS Client service before installing a custom hosts file.

Use an alternative Internet Browser - Many of the exploits are directed to users of Internet Explorer. Try using a different browser instead:
Firefox << Most used, I use this one myself.
Opera

Bookmark general cleanup links - It could be that your computer is becoming slower and slower. This is not always the cause of malware. Most of the times it's malware when you're computer is suddenly getting slow or doing strange. When the slowdown increases slowly check (so now bookmark) these links for tips & tricks:
Help! My computer is slow
Slow Computer? Check here first; it may not be malware

Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.

Stand Up and Be Counted!
Please take the time to tell us what you would like to be done about the people who are behind all the problems you have had. We can only get something done about this if the people that we help, like you, are prepared to complain. We have a dedicated forum for collecting these complaints called Malware Complaints. Please register there first!

>> Here << you can see how you can help us.

Have a happy computing day!!

Ken
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ktreffin
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Re: Teenager's computer is possessed

Unread postby Gary R » June 3rd, 2008, 4:37 am

This topic is now closed.

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Gary R
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Gary R
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