Hi Shelley,
Please give this a try:
Download and Install CCleaner- Download CCleaner from here . Choose the Slim version.
- Double click on ccsetupXXX_slim.exe to start the installation of CCleaner. (XXX is the version number)
- Click OK
- Click Next
- Click I agree
- Click Next
- Click Install
- Once the installation has finished, click Finish
----------------------------------------------------------- Retrieve the Installed Programs List from CCleaner Open CCleaner if it's not already running.
In the Left Pane, click
Tools Verify that
Uninstall is highlighted in color, or click on it.
In the lower Right, click
Save to Text File.
Pull down the arrow at the top of the Save dialog and choose
Desktop as the location.
You can leave the filename as
install.txt Click
Save Exit CCleaner by clicking on the
X button in the upper right of the CCleaner window.
Please post the content of
install.txt in your next reply.