Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.
If you think you have similar problems, please post a log in the HJT forum and wait for help.
Hello and welcome to the forums
My name is Katana and I will be helping you to remove any infection(s) that you may have.
Please observe these rules while we work:
1. If you don't know, stop and ask!
Don't keep going on.
2. Please reply to this thread. Do not start a new topic.
3. Please continue to respond until I give you the "All Clear"
(Just because you can't see a problem doesn't mean it isn't there)
If you can do those three things, everything should go smoothly
to download HJTinstall.exe
- Save HJTinstall.exe to your desktop.
- Double click on the HJTinstall.exe icon on your desktop.
- By default it will install to C:\Program Files\Trend Micro\Hijack This.
- Click I accept
- Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
- Click Save to save the log file and then the log will open in notepad.
- Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
- Come back here to this thread and Paste the log in your next reply.
- DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.
Please could you give me a list of the programs that are installed.
- Start HijackThis
- Click on the Misc Tools button
- Click on the Open Uninstall Manager button.
You will see a list with the programs installed in your computer.
Click on save list
button and specify where you would like to save this file.
When you press Save button a notepad will open with the contents of that file.
Simply copy and paste the contents of that notepad into your next post.Malwarebytes' Anti-Malware
Please download Malwarebytes' Anti-Malware
to your desktop.
Logs/Information to Post in Reply
- Double-click mbam-setup.exe and follow the prompts to install the program.
- At the end, be sure a checkmark is placed next to
- Update Malwarebytes' Anti-Malware
- and Launch Malwarebytes' Anti-Malware
- then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select Perform full scan, then click Scan.
- When the scan is complete, click OK, then Show Results to view the results.
- Be sure that everything is checked, and click Remove Selected.
- When completed, a log will open in Notepad. please copy and paste the log into your next reply
- If you accidently close it, the log file is saved here and will be named like this:
- C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
Please post the following logs/Information in your reply
- A HijackThis log
- Installed programs list
- Malwarebytes' Anti-Malware log
- How are things running now ?