Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

help

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

Re: help

Unread postby ndmmxiaomayi » May 17th, 2008, 11:51 pm

After restarting, is everything OK?
ndmmxiaomayi
MRU Emeritus
MRU Emeritus
 
Posts: 9708
Joined: July 17th, 2006, 9:22 am
Advertisement
Register to Remove

Re: help

Unread postby adil1234 » May 18th, 2008, 12:27 am

no, same problem. programs not working. same msgs of no permissions.
adil1234
Regular Member
 
Posts: 19
Joined: May 9th, 2008, 1:05 pm

Re: help

Unread postby ndmmxiaomayi » May 18th, 2008, 12:33 am

:(

Is Comodo Firewall running?

You should be able to see an icon near the clock. It is a white colour shield.
ndmmxiaomayi
MRU Emeritus
MRU Emeritus
 
Posts: 9708
Joined: July 17th, 2006, 9:22 am

Re: help

Unread postby adil1234 » May 18th, 2008, 12:39 am

no, nothing is running. I just see the desltop with all the icons &next to the clock, there's only battery. can't start programs, i even tried running firewall by clicking on files in the comodo foler in program files but again it says

Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access.

can't even shut down, You do not have permission to shut down this computer.

i am able to do it through windows task manager. it shows 26 processes, not many as compared to before.

what should i do?

:(
adil1234
Regular Member
 
Posts: 19
Joined: May 9th, 2008, 1:05 pm

Re: help

Unread postby ndmmxiaomayi » May 18th, 2008, 1:46 am

Please try restarting your computer to Safe Mode and uninstall Comodo Firewall.
ndmmxiaomayi
MRU Emeritus
MRU Emeritus
 
Posts: 9708
Joined: July 17th, 2006, 9:22 am

Re: help

Unread postby adil1234 » May 18th, 2008, 3:13 am

Okay ... I uninstalled comodo firewall and now everything's working again :)

Which firewall should I now install instead of comodo?

Here's the latest HJT log though...

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:12:07 PM, on 5/18/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Sony Ericsson\Mobile4\Application Launcher\Application Launcher.exe
C:\Program Files\DAP\DAP.EXE
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Intuwave\Shared\mRouterRuntime\mRouterConfig.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Intuwave\Shared\mRouterRuntime\mRouterRuntime.exe
C:\Program Files\Common Files\Teleca Shared\Generic.exe
C:\PROGRA~1\Symbian\Shared\SYMBIA~1\SYMBIA~1.EXE
C:\PROGRA~1\Symbian\Shared\SYMBIA~1\SCBAL.exe
C:\Program Files\Common Files\Teleca Shared\CapabilityManager.exe
C:\Program Files\Sony Ericsson\Mobile4\Mobile Networking Wizard\mngui.exe
C:\Program Files\Sony Ericsson\Mobile4\Mobile Phone Monitor\epmworker.exe
D:\mIRC\mirc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [smapp] C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [LidPolicy] C:\Program Files\Hewlett-Packard\LidSwitch Policy\pwrschem.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [PC Suite for Smartphones] "C:\Program Files\Sony Ericsson\Mobile4\Application Launcher\Application Launcher.exe" /startoptions
O4 - HKLM\..\Run: [DownloadAccelerator] "C:\Program Files\DAP\DAP.EXE" /STARTUP
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [mRouterConfig] "C:\Program Files\Intuwave\Shared\mRouterRuntime\mRouterConfig.exe"
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: BlueSoleil.lnk = ?
O8 - Extra context menu item: &Clean Traces - C:\Program Files\DAP\Privacy Package\dapcleanerie.htm
O8 - Extra context menu item: &Download with &DAP - C:\Program Files\DAP\dapextie.htm
O8 - Extra context menu item: Download &all with DAP - C:\Program Files\DAP\dapextie2.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partne ... nicode.cab
O16 - DPF: {14C1B87C-3342-445F-9B5E-365FF330A3AC} (Hewlett-Packard Online Support Services) - https://h50203.www5.hp.com/HPISWeb/Cust ... anager.CAB
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/share ... insctl.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/s ... wflash.cab
O16 - DPF: {E008A543-CEFB-4559-912F-C27C2B89F13B} (Domino Web Access 7 Control) - http://mail.abamco.com/dwa7W.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{11324915-9E89-4714-8638-AB77DE755F9D}: NameServer = 221.132.112.8 202.163.96.3
O20 - AppInit_DLLs:
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe

--
End of file - 8219 bytes
adil1234
Regular Member
 
Posts: 19
Joined: May 9th, 2008, 1:05 pm

Re: help

Unread postby ndmmxiaomayi » May 18th, 2008, 4:16 am

Great to hear that. :)

To avoid such problems again, we shall use the Windows Firewall instead. Do you also have a router?

Enable Windows Firewall

  1. Click on Start > Control Panel. Double click on Windows Firewall.
  2. Select the General tab.
  3. Select the On (recommended) option. Tick this box as well - Don't allow exceptions.
  4. Click OK to apply the settings.
ndmmxiaomayi
MRU Emeritus
MRU Emeritus
 
Posts: 9708
Joined: July 17th, 2006, 9:22 am

Re: help

Unread postby adil1234 » May 18th, 2008, 4:21 am

Done!
adil1234
Regular Member
 
Posts: 19
Joined: May 9th, 2008, 1:05 pm

Re: help

Unread postby ndmmxiaomayi » May 18th, 2008, 4:35 am

Any other issues?
ndmmxiaomayi
MRU Emeritus
MRU Emeritus
 
Posts: 9708
Joined: July 17th, 2006, 9:22 am

Re: help

Unread postby adil1234 » May 18th, 2008, 6:36 am

I do not notice any other issues.
adil1234
Regular Member
 
Posts: 19
Joined: May 9th, 2008, 1:05 pm

Re: help

Unread postby ndmmxiaomayi » May 18th, 2008, 10:14 am

Great! :)

Remove Combofix

Now that your computer is clean, please remove Combofix. This is compulsory.

Click on Start > Run. Copy and paste in ComboFix /u and click OK. An image is below for reference.

Image

Here are some ways to prevent an infection again.

Keep your system updated

Microsoft releases patches for Windows and Office products regularly to patch up Windows and Office products loopholes and fix any bugs found. Please ensure that you visit the following websites regularly or do update your system regularly.

Install the updates immediately if they are found. Reboot your computer if necessary, revisit Windows Update and Office update sites until there are no more updates to be installed.

To update Windows

Go to Start > All Programs > Windows Update

To update Office

Open up any Office program.

Go to Help > Check for Updates

Alternatively, you can visit the links below to update Windows and Office products.

Windows Update
Office Update

If you are forgetful, you can change some settings so that you will be informed of updates. Here's how:

  1. Go to Start > Control Panel > Automatic Updates
  2. Select Automatic (recommended) radio button if you want the updates to be downloaded and installed without prompting you.
  3. Select Download updates for me, but let me chose when to install them radio button if you want the updates to be downloaded automatically but to be installed at another time.
  4. Select Notify me but don't automatically download or install them radio button if you want to be notified of the updates.

Besides Windows that needs regular updating, antivirus, anti-spyware and firewall programs update regularly too.

Please make sure that you update your antivirus, firewall and anti-spyware programs at least once a week.

Be careful when opening attachments and downloading files.

  1. Never open email attachments, not even if they are from someone you know. If you need to open them, scan them with your antivirus program before opening.
  2. Never open emails from unknown senders.
  3. Beware of emails that warn about viruses that are spreading, especially those from antivirus vendors. These email addresses can be easily spoofed. Check the antivirus vendor websites to be sure.
  4. Be careful of what you download. Only download files from known sources. Also, avoid cracked programs. If you need a particular program that costs too much for you, try finding free alternatives on Sourceforge or Pricelessware.

Surf safely

Many of the exploits are directed to users of Internet Explorer and Firefox.

Using Firefox with NoScript add-on helps to prevent most exploits from running as NoScript by default disables all scripts on all websites. If you trust the website, you can manually allow it.

If you prefer to use Internet Explorer, here are some settings to change to improve the security of Internet Explorer.

For Internet Explorer 7

Please read this article to configure Internet Explorer 7 properly.

Stop malicious scripts

Windows by default allow scripts (which is VBScript and JavaScript) to run and some of these scripts are malicious. Use Noscript by Symantec or Script Defender by AnalogX to handle these scripts.

Backup regularly

You never know when your PC will become unstable or become so infected that you can't recover it. Follow this Microsoft article to learn how to backup. Follow this article by Microsoft to restore your backups.

Alternatively, you can use 3rd-party programs to back up your data. One example can be found at Bleeping Computer.

Avoid P2P

P2P may be a great way to get lots of stuffs, but it is a great way to get infected as well. There's no way to tell if the file being shared is infected. Worse still, some worms spread via P2P networks, infecting you as well. If you do need to use them, use them sparingly. Check this list of clean and infected P2P programs if you need to use one.

Prevent a re-infection

  1. Winpatrol
    Winpatrol is heuristic protection program, meaning it looks for patterns in codes that work like malware. It also takes a snapshot of your system's critical resources and alerts you to any changes that may occur without you knowing. You can read more about Winpatrol's features here.

    You can get a free copy of Winpatrol or use the Plus version for more features.

    You can read Winpatrol's FAQ if you run into problems.

  2. Spyware Blaster
    SpywareBlaster is a program that is used to secure Internet Explorer by making it harder for ActiveX programs to run on your computer. It does this by disabling known offending ActiveX programs from running at all.

    You can download SpywareBlaster from Javacool.

    If you need help in using SpywareBlaster, you can read SpywareBlaster's tutorial at Bleeping Computer.

  3. SpywareGuard
    Just as an antivirus program scans a file for viruses before opening it, SpywareGuard does the same thing, except that it scans it for spywares.

    You can download SpywareGuard from Javacool.

    If you need help in using SpywareGuard, you can SpywareGuard's tutorial at Bleeping Computer.

  4. IE-SPYAD
    IE-SPYAD adds over 5000 sites to your Internet Explorer restricted zone so that you will be protected if the website turns out to be a bad one. Sites that are in the restricted zone of Internet Explorer can't have any scripts ran, no downloads and cookies. However, you can still connect to these sites.

    You can download IE-SPYAD from Spyware Warrior. Be sure to read the whole website carefully for instructions on usage of IE-SPYAD.

  5. Hosts File
    A Hosts file is like a phone book. You look up someone's name in the phone book before calling him/her. Similarly, your PC will look up the website's IP address before you can view the website.

    Hosts file will replace your current Hosts file with another one containing well-known advertisement sites, spyware sites and other bad sites. This new Hosts file will protect you by re-directing these bad sites to 127.0.0.1.

    Here are some Hosts files:

    MVPS Hosts File
    Bluetack's Hosts File
    Bluetack's Host Manager
    hpHosts

    A tutorial about Hosts File can be found at Malware Removal.

  6. Spybot Search and Destroy
    Spybot Search & Destroy is another program for scanning spywares and adwares. Not only so, it has other preventive options as well. You are strongly encouraged to run a scan at least once per week.

    Spybot Search & Destroy can be downloaded from here.

    If you need help in using Spybot Search & Destroy, you can read Spybot Search and Destroy tutorial at Bleeping Computer.

  7. a-squared Free
    a-squared Free is also another program for scanning spywares and adwares. It doesn't have preventive features like Spybot Search & Destroy though.

    You can download a-squared Free from here.

    Before downloading any anti-spyware programs, always check the Rogue/Suspect list of anti-spyware programs and Malwarebytes RogueNET. This will save you from a lot of trouble. If in doubt, don't ever download it.

  8. SiteHound Toolbar
    SiteHound is a toolbar that warns you if you go to a site that is known to scam people, that has potentially lots of viruses or spywares or has questionable contents. If you know the site, you can enter it; if you don't, it will bring you back to the previous page. Currently, SiteHound works for Internet Explorer and Firefox only.

Use an alternative email client

If you are using Outlook Express as your default email client, try using Thunderbird or Pegasus Mail instead.

Here are some more things to read about:

List of clean and infected download managers
Configuring Skype
Greater email safety
Phishing - what is it?
Configuring Outlook Express
The Unofficial Cookie FAQ
Securing your home wireless network
80 Super Security Tips
The different classes of security softwares
ndmmxiaomayi
MRU Emeritus
MRU Emeritus
 
Posts: 9708
Joined: July 17th, 2006, 9:22 am

Re: help

Unread postby NonSuch » May 21st, 2008, 7:54 pm

Adil1234, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
User avatar
NonSuch
Administrator
Administrator
 
Posts: 27300
Joined: February 23rd, 2005, 7:08 am
Location: California
Advertisement
Register to Remove

Previous

Return to Infected? Virus, malware, adware, ransomware, oh my!



Who is online

Users browsing this forum: No registered users and 40 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware