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Virus/Malware?

Unread postby jenstill » May 1st, 2008, 4:25 pm

computer is doing all sorts of strange things including locking up, endless hourglass spinning, flashing toolbars, disappearing menus & tool bars, clicking sound in background when we're not clicking anything, files won't save, sometimes the machine won't turn off unless I press & hold the power button, etc. I cannot access some parts of some webpages; for example, on this site, I cannot click into the Malware Removal forum/topic. I had to get here by clicking on 'view active posts' and then choosing New Topic.

Hijackthis file:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:22:44 PM, on 5/1/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\sm56hlpr.exe
C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe
C:\WINDOWS\system32\Rundll32.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\MacroVirus\MacroVirus.exe
C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
C:\Program Files\Trend Micro\BM\TMBMSRV.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Trend Micro\Internet Security\TmProxy.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\ALCMTR.EXE
C:\WINDOWS\ALCWZRD.EXE
c:\windows\system\hpsysdrv.exe
C:\Program Files\Java\jre1.5.0\bin\jusched.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\svchost.exe
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\WTMNGLYR\HijackThis[1].exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE= ... seconduser
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE= ... seconduser
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE= ... seconduser
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE= ... seconduser
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TYPE= ... seconduser
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE= ... seconduser
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.adultfriendfinder.com/search ... =auto&pg=1
O3 - Toolbar: Transaction Protector - {E7620C98-FCCC-40E5-92EC-C7685D2E1E40} - C:\Program Files\Trend Micro\TrendSecure\TransactionProtector\TSToolbar.dll (file missing)
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [HPHUPD08] c:\Program Files\HP\Digital Imaging\{33D6CC28-9F75-4d1b-A11D-98895B3A3729}\hphupd08.exe
O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
O4 - HKLM\..\Run: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SMSERIAL] sm56hlpr.exe
O4 - HKLM\..\Run: [d0b92b21] rundll32.exe "C:\WINDOWS\system32\ggoyivhh.dll",b
O4 - HKLM\..\Run: [kdxch.exe] C:\WINDOWS\system32\kdxch.exe
O4 - HKLM\..\Run: [UfSeAgnt.exe] "C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe"
O4 - HKLM\..\Run: [BMd38a18bd] Rundll32.exe "C:\WINDOWS\system32\pkcbgeve.dll",s
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [A00F9717320.exe] C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\_A00F9717320.exe
O4 - HKCU\..\Run: [A00F46E162.exe] C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\_A00F46E162.exe
O4 - HKCU\..\Run: [A00F46E337.exe] C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\_A00F46E337.exe
O4 - HKCU\..\Run: [A00F46E5C7.exe] C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\_A00F46E5C7.exe
O4 - HKCU\..\Run: [A00F46E6D1.exe] C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\_A00F46E6D1.exe
O4 - HKCU\..\Run: [A00F46E8B5.exe] C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\_A00F46E8B5.exe
O4 - HKCU\..\Run: [A00F46E903.exe] C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\_A00F46E903.exe
O4 - HKCU\..\Run: [A00F46E8A6.exe] C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\_A00F46E8A6.exe
O4 - HKCU\..\Run: [SpyShredder] C:\Program Files\SpyShredder\SpyShredder.exe
O4 - HKCU\..\Run: [MacroVirus] C:\Program Files\MacroVirus\MacroVirus.exe -boot
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [ntuser] C:\WINDOWS\system32\drivers\spools.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [autoload] C:\Documents and Settings\LocalService\cftmon.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [ntuser] C:\WINDOWS\system32\drivers\spools.exe (User 'Default user')
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: ShopperReports - Compare product prices - {C5428486-50A0-4a02-9D20-520B59A9F9B2} - C:\Program Files\ShoppingReport\Bin\2.0.26\ShoppingReport.dll (file missing)
O9 - Extra button: ShopperReports - Compare travel rates - {C5428486-50A0-4a02-9D20-520B59A9F9B3} - C:\Program Files\ShoppingReport\Bin\2.0.26\ShoppingReport.dll (file missing)
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {1A26F07F-0D60-4835-91CF-1E1766A0EC56} (WebInstall Class) - http://scanner2.malware-scan.com/setup/webinst.cab
O16 - DPF: {343CE214-9998-4B21-A151-FFE970167297} (WebInstall Class) - http://xscanner.spyshredderscanner.com/ ... ebinst.cab
O16 - DPF: {B7D07999-2ADB-4AEB-997E-F61CB7B2E2CD} (TSEasyInstallX Control) - http://www.trendsecure.com/easy_install ... stallX.CAB
O17 - HKLM\System\CCS\Services\Tcpip\..\{24C35E9D-43DE-47B3-8C8D-C6AC403DF807}: NameServer = 85.255.114.39,85.255.112.99
O17 - HKLM\System\CCS\Services\Tcpip\..\{3C2E242E-CFF0-4E28-8FC9-79E689B08C3D}: NameServer = 85.255.114.39,85.255.112.99
O17 - HKLM\System\CCS\Services\Tcpip\..\{64110A0C-BEAE-4073-BA2F-6FE755AF24B7}: NameServer = 85.255.114.39,85.255.112.99
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.114.39 85.255.112.99
O17 - HKLM\System\CS1\Services\Tcpip\..\{24C35E9D-43DE-47B3-8C8D-C6AC403DF807}: NameServer = 85.255.114.39,85.255.112.99
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.114.39 85.255.112.99
O20 - Winlogon Notify: ddcabcc - ddcabcc.dll (file missing)
O20 - Winlogon Notify: __c0030F7A - C:\WINDOWS\
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Trend Micro Central Control Component (SfCtlCom) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Trend Micro Inc. - C:\Program Files\Trend Micro\BM\TMBMSRV.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmProxy.exe

--
End of file - 10178 bytes
jenstill
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Re: Virus/Malware?

Unread postby dan12 » May 1st, 2008, 5:40 pm

welcome to malwareremoval forums

My name is Dan, and I will be helping you to remove any infection(s) that you may have.

Please note! that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

Please observe these rules while we work:
  • Perform all actions in the order given.
  • If you don't know, stop and ask! Don't keep going on.
  • Please reply to this thread. Do not start a new topic.
  • Stick with it till you're given the all clear.
  • REMEMBER, ABSENCE OF SYMPTOMS DOES NOT MEAN THE INFECTION IS ALL GONE.
If you can do these things, everything should go smoothly.
  • Please note you'll need to have Administrator priviledges to perform the fixes. (XP accounts are Administrator by default)
  • Please let me know if you are using a computer with multiple accounts, as this can affect the instructions given.

Unless informed of in advance, failure to post replies within 5 days will result in this thread being closed.


It may be helpful to you to print out or take a copy of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

I'm presently looking over your log and hope not to be too long.
Will be back with you as soon as I can.
Thanks dan
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Re: Virus/Malware?

Unread postby dan12 » May 1st, 2008, 5:53 pm

You have a couple f Infections going on here I'm going to deal with the first one.

First thing we need to do
Highjackthis.exe is running out of a temp folder.
HijackThis.exe in a Temp folder: Can be accidentally deleted when the temp files are cleaned out, so to the backups.
Highjackthis.exe needs a permanant folder of it's own in order to create backups
Create a folder on the desktop, right click on the desktop, select new folder,and name it HJT Now locate C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\WTMNGLYR\HijackThis[1].exe copy and paste it into the new folder (HJT) you created on the desktop.

Do this before continuing
_________________


Download and Install CCleaner
  • Download CCleaner from here . Choose the Slim version.
  • Double click on ccsetupXXX_slim.exe to start the installation of CCleaner. (XXX is the version number)
  • Click OK
  • Click Next
  • Click I agree
  • Click Next
  • Click Install
  • Once the installation has finished, click Finish

-------------------------------

Set Options in CCleaner and run Cleaning Scan.
Open CCleaner if it's not already running.
( Do not use the Registry block to clean anything with this program. It is for experts only and it is risky).
  • Select Cleaner Settings.
    Check Internet Explorer, Windows Explorer, and System so that all items are checked. In the Advanced section, have a check only on Old PreFetch Data.
  • Click on the Options block on the left. Select Advanced.
    Uncheck Only delete files in Windows Temp folders older than 48 hours.
  • Set Cookie Retention.
    Click on the Options block on the left, then choose Cookies.
    Under the Cookies to delete pane, highlight any cookies you would like to retain permanently (those companies or sites with which you regularly visit or do business), and click the right arrow > to move them to the Cookies to keep pane.
  • Run Cleaning Scan. Click on the Cleaner block on the left. Choose the Windows tab.
    Click the Run Cleaner button. This process could take a while. When CCleaner shows how much has been removed, cleaning is finished.

----------------------------------

Retrieve the Installed Programs List from CCleaner
Open CCleaner if it's not already running.
In the Left Pane, click Tools
Verify that Uninstall is highlighted in color, or click on it.
In the lower Right, click Save to Text File.
Pull down the arrow at the top of the Save dialog and choose Desktop as the location.
You can leave the filename as install.txt
Click Save
Exit CCleaner by clicking on the X button in the upper right of the CCleaner window.

_________________


WAREOUT

You may want to print out these instructions for reference, since you will have to restart your computer during the fix.

Please download FixWareout from one of these sites:
http://downloads.subratam.org/Fixwareout.exe
http://www.bleepingcomputer.com/files/lonny/Fixwareout.exe

Save it to your desktop and run it. Click Next, then Install, then make sure "Run fixit" is checked and click Finish. The fix will begin;
follow the prompts. You will be asked to reboot your computer; please do so. Your system may take longer than usual to load; this is normal.

At the end of the fix, you may need to restart your computer again.

Post back the contents of the logfile C:\fixwareout\report.txt.

Now lets check some settings on your system.
(2000/XP) Only
In the windows control panel. If you are using Windows XP's Category View, select the Network and Internet Connections category otherwise double click on Network Connections. Then right click on your default connection, usually local area connection for cable and dsl, and left click on properties. Click the Networking tab. Double-click on the Internet Protocol (TCP/IP) item and select the radio dial that says Obtain DNS servers automatically
Press OK twice to get out of the properties screen and reboot if it asks.
That option might not be avaiable on some systems.

Post fixwareout report plus a new HJT log
dan
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Re: Virus/Malware?

Unread postby jenstill » May 3rd, 2008, 2:58 pm

OK I did all of that & now that computer is unable to load any internet pages at all. I can't post the log from that computer using this one as they're in locations an hour apart. I got through every step successfully including 'obtain dns automatically', and opened an internet window to come here & post the log and that is when I got 'problem loading page'. It gives an error message for every/any page I try to load.
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Re: Virus/Malware?

Unread postby dan12 » May 3rd, 2008, 4:19 pm

Can I see the logs please then have a better idea what's happening :)
Edit: forget instruction above as can see your struggling.
Do you have a desktop? or is it just the web pages or any net access for that matter.
If you have lost the desktop you could try going through task manager ctrl-alt -del processes tab, file, new task,type in run explorer.exe to get at your desktop.
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Re: Virus/Malware?

Unread postby jenstill » May 5th, 2008, 6:35 pm

I can get to the desktop & run programs that are installed on my local drives, like Word, etc. I just can't connect to the Internet at all. Nothing will load; I can open IE and Mozilla, but no web pages will load. It tells me 'problem loading page' regardless of where I'm trying to go. I can't post the logs for you from the computer because I can't access the Internet, and I'm afraid to copy it to a CD & put it on this computer so I can get it to you, in case I haven't yet gotten rid of viruses, etc. I don't want to spread them to this machine. I don't know what to do.
jenstill
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Re: Virus/Malware?

Unread postby dan12 » May 6th, 2008, 3:29 am

When you ran wareout did it run to completion and give you a report?
Are you able to post me a HJT log and the wareout report?
You should be able to run HJT log even though you have net issues,assuming you have access to another pc to post.
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Re: Virus/Malware?

Unread postby dan12 » May 6th, 2008, 11:14 am

This should help with the internet issue.

To configure TCP/IP, follow these steps:
  1. Disconnect from Internet.
  2. Click Start, click Control Panel, click Network and Internet Connections, and then click Network Connections.
  3. Right-click the network connection that you want to configure, and then click Properties.
  4. On the General tab (for a local area connection), or the Networking tab (for all other connections), click Internet Protocol (TCP/IP), and then click Properties.
  5. Under Use the following DNS server addresses remove the 85.255.116.30 and 85.255.112.144 entry (empty the boxes between the dots)
  6. You should now be able to tick the Obtain DNS server address automatically.
  7. If you still can't tick the option, follow the steps below.
  8. If you want to manually configure DNS server addresses, click Use the following DNS server addresses, and then type the preferred DNS server 10.205.0.111 and alternate DNS server IP 10.205.0.112 addresses in the Preferred DNS server and Alternate DNS server boxes.
  9. Click ok and close all windows.

let me know how you get on :)
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Re: Virus/Malware?

Unread postby NonSuch » May 19th, 2008, 8:02 pm

Due to lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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