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Help....hidden icons?

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Help....hidden icons?

Unread postby dbhoug » April 29th, 2008, 1:57 pm

After installing some software of questionable origin, I find that all of my desktop icons are covered by generic looking "white page" type of icons. The real icons are underneath because I can see them when the desktop loads. Then the generic icons load overtop of the real ones, leaving them barely visible. I can still select and run the apps with the icons, but any new application gets covered. Folder icons and "computer" and "recycle bin" icons do NOT get covered. Any help??

Also, forgot to mention.......did a system restore...no help
ran ccleaner and advanced windows care....no help

Thanks!!!


my log is below:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:34:43 PM, on 4/29/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\IObit\Advanced WindowsCare 3 Beta\AWC.exe
C:\Program Files (x86)\TweakVI\TweakVI.exe
C:\Program Files (x86)\XemiComputers\Active Desktop Calendar\ADC.exe
C:\Program Files (x86)\Tunebite\tunebite.exe
C:\Program Files (x86)\Slacker\Software Player\slacker.tray.exe
C:\Program Files (x86)\SiteAdvisor\6253\SiteAdv.exe
C:\Program Files (x86)\Genie-Soft\GBMPro8\GBMAgent.exe
C:\Program Files (x86)\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files (x86)\Mozilla Firefox 3 Beta 5\firefox.exe
C:\Program Files (x86)\Java\jre1.6.0_05\bin\jucheck.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\SysWOW64\DllHost.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: Shell=explorer.exe C:\WINDOWS\Media\csrss.exe
F2 - REG:system.ini: UserInit=userinit.exe
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {089FD14D-132B-48FC-8861-0048AE113215} - C:\Program Files (x86)\SiteAdvisor\6253\SiteAdv.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\2.1.1119.1736\swg.dll
O3 - Toolbar: BitDefender Toolbar - {381FFDE8-2394-4f90-B10D-FC6124A40F8C} - C:\Program Files\BitDefender\BitDefender 2008\Antispam32\IEToolbar.dll
O3 - Toolbar: McAfee SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} - C:\Program Files (x86)\SiteAdvisor\6253\SiteAdv.dll
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [SiteAdvisor] "C:\Program Files (x86)\SiteAdvisor\6253\SiteAdv.exe"
O4 - HKLM\..\Run: [DVD43] C:\PROGRA~2\DVDREG~1\DVDRegionFree.exe /hidden
O4 - HKLM\..\Run: [GBMPro8Agent] "C:\Program Files (x86)\Genie-Soft\GBMPro8\GBMAgent.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [SpyHunter Security Suite] "C:\Program Files (x86)\Enigma Software Group\SpyHunter\SHStartup.exe"
O4 - HKCU\..\Run: [TweakVI] "C:\Program Files (x86)\TweakVI\tweakvi.exe" -autostart
O4 - HKCU\..\Run: [Active Desktop Calendar] C:\Program Files (x86)\XemiComputers\Active Desktop Calendar\ADC.exe
O4 - HKCU\..\Run: [tunebite.exe] C:\Program Files (x86)\Tunebite\tunebite.exe -tray
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: Slacker Tray App.lnk = C:\Program Files (x86)\Slacker\Software Player\slacker.tray.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files (x86)\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files (x86)\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/s ... wflash.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
O20 - AppInit_DLLs: C:\Windows\SysWOW64\guard32.dll C:\PROGRA~2\Google\GOOGLE~1\GOEC62~1.DLL
O23 - Service: Acronis OS Selector Reinstall Service (AcronisOSSReinstallSvc) - Unknown owner - C:\Program Files (x86)\Common Files\Acronis\Acronis Disk Director\oss_reinstall_svc.exe (file missing)
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files (x86)\Common Files\Seagate\Schedule2\schedul2.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: COMODO Firewall Pro Helper Service (cmdAgent) - COMODO - C:\Program Files\Comodo\Firewall\cmdagent.exe
O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Desktop Manager 5.7.802.22438 (GoogleDesktopManager-022208-143751) - Unknown owner - C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe (file missing)
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HASP License Manager (hasplms) - Unknown owner - C:\Windows\system32\hasplms.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: BitDefender Desktop Update Service (LIVESRV) - BitDefender SRL - C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: NMIndexingService - Unknown owner - C:\Program Files (x86)\Common Files\Nero\Lib\NMIndexingService.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: SiteAdvisor Service - Unknown owner - C:\Program Files (x86)\SiteAdvisor\6253\SAService.exe
O23 - Service: Slacker Portable Service - Slacker - C:\Program Files (x86)\Slacker\Software Player\slacker.portable.service.exe
O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: SpyHunter3 Service - Enigma Software Group, Inc. - C:\Program Files (x86)\Enigma Software Group\SpyHunter\SHService.exe
O23 - Service: @%SystemRoot%\System32\TuneUpDefragService.exe,-1 (TuneUp.Defrag) - Unknown owner - C:\Windows\System32\TuneUpDefragService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: VMware DHCP Service (VMnetDHCP) - VMware, Inc. - C:\Windows\system32\vmnetdhcp.exe
O23 - Service: VMware Virtual Mount Manager Extended (vmount2) - VMware, Inc. - C:\Program Files (x86)\Common Files\VMware\VMware Virtual Image Editing\vmount2.exe
O23 - Service: VMware NAT Service - VMware, Inc. - C:\Windows\system32\vmnat.exe
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: BitDefender Virus Shield (VSSERV) - BitDefender S.R.L. - C:\Program Files\BitDefender\BitDefender 2008\vsserv.exe
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: BitDefender Communicator (XCOMM) - BitDefender - C:\Program Files\Common Files\BitDefender\BitDefender Communicator\xcommsvr.exe

--
End of file - 10004 bytes
dbhoug
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Posts: 3
Joined: April 29th, 2008, 1:47 pm
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Re: Help....hidden icons?

Unread postby MWR 3 day Mod » May 2nd, 2008, 7:14 pm

Hi, dbhoug

We are sorry to see your topic is over three days old and no one has yet been able to respond and offer help.

If you still require assistance, please post a link to your topic in our Waiting for help with malware removal? forum, and our staff will make an effort to assist you as promptly as possible. Only post a LINK to this topic, DO NOT post your DDS log!

Please do not reply to this topic.

If you haven't posted within two days in the "Waiting for help with malware removal?" forum, we will assume you have been able to get assistance in other ways and this topic will be closed.
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Re: Help....hidden icons?

Unread postby Rodav » May 4th, 2008, 2:05 pm

Hello! :hello2: and welcome to the Malware Removal forums.
I would be glad to take a look at your log and help you with solving any malware problems. HijackThis logs can take a while to research so please be patient while I work on your log and I will post back here with any recommendations.
As I am still training, everything that I post to you, must be checked by an Admin or Moderator. Thus, there may be a tiny bit of a delay between posts. While it shouldn't be too long, you can be assured you will get the best possible advice.

  • I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for this issue on this machine.
  • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.
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Re: Help....hidden icons?

Unread postby dbhoug » May 4th, 2008, 4:01 pm

Outstanding! Thanks for the reply. I will patiently await your assistance. Thanks again.... :lol:

Dale
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Re: Help....hidden icons?

Unread postby Rodav » May 7th, 2008, 8:42 am

You have SpyHunter installed, up until recently this was considered a rogue anti-spyware product due to it's deceptive advertising and trying to exploit the 'Spybot' name in its domains. You can read more about it here:
http://www.spywarewarrior.com/rogue_ant ... tm#sh_note

While Enigma have dropped these tactics, Spyhunters detection rates are mediocre at best so as such I recommend you remove SpyHunter via Add/Remove programs on your control panel. An alternative would be Malwarebytes Anti Malware which is free for personal use and has excellent detection rates. I will show you how to download and use it later in the fix.

If you do decide to keep SpyHunter please disable it as it might interfere with the fix.

Step 1:
  • Run HijackThis (by right clicking > Run as Administrator)
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    F2 - REG:system.ini: Shell=explorer.exe C:\WINDOWS\Media\csrss.exe

  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application and Restart your computer.


Step 2:
  1. Open Start->Computer
  2. Press Alt once to expose the menu bar, then select Tools > Folder Options
  3. Select the View tab.
  4. Scroll down to Hidden files and folders.
  5. Select Show hidden files and folders.
  6. Uncheck (untick) Hide extensions of known file types.
  7. Uncheck (untick) Hide protected operating system files (Recommended).
  8. Click Yes when prompted.
  9. Click OK.
  10. Close My Computer.


Step 3:
Use Windows Explorer to navigate to and delete the following files and folders (if they are present):

Files:
C:\WINDOWS\Media\csrss.exe <<<<< Please make sure you delete csrss.exe from C:\WINDOWS\Media folder only

Now just exit Explorer and empty your Recycle Bin.


Step 4:
Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform full scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please save it to a convenient location.
  • The log can also be found here:
    C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
  • Post that log back here.

Should you encounter this message:
"c:\program files\malwarebytes' Anti-Malware\mbamext.dll
Unable to register the dll/ocx: RegSvr32 failed with exit code 0x5"
Click on ignore mbamext.dll

Please Note Malwarebytes' Anti-Malware realtime protection module does not currently support Vista x64.


Step 5:
Please go to Kaspersky website and perform an online antivirus scan. Please use Internet Explorer as it uses ActiveX.

  1. Read through the requirements and privacy statement and click on Accept button.
  2. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an ActiveX from Kaspersky. Click Yes.
  3. When the downloads have finished, click on Next button.
  4. Click on Scan Settings button.
  5. Select extended under Scan using the following antivirus database:
  6. Check (tick) these boxes under Scan options:
    • Scan Archives
    • Scan Mail Bases
  7. Click OK
  8. Click on My Computer under Please select a target to scan:
  9. Once the scan is complete it will display if your system has been infected. Click on Save as text button and save it to your desktop.
  10. If Internet Explorer responds saying the report has been saved to the Temporary Internet Files folder, say Yes to open the folder, then navigate to C -> Users -> (Your username) -> Desktop to locate the report
  11. Copy and paste this log in your next reply.


Step 6:
Run HijackThis (by right clicking > Run as Administrator) do a system scan and in your next reply please post:
  • The online Kaspersky results
  • The Malwarebytes report
  • The new HijackThis log

Also please let me know how your computer is running and whether you found and deleted csrss.exe OK.
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Re: Help....hidden icons?

Unread postby Rodav » May 11th, 2008, 7:42 am

Hi dbhoug, do you still need any help?
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Re: Help....hidden icons?

Unread postby Elrond » May 16th, 2008, 1:28 am

Due to lack of response this topic is now closed.

If you still need help open a new thread in the Malware Removal forum and wait for a new helper.

If you have been helped and wish to donate to help with the costs of this volunteer site, please read Donations For Malware Removal

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