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Please help Computer so infected it is unusable

Unread postby lagger » April 6th, 2008, 7:12 pm

my wife apparently got nailed by a drive by download this morning. below is Hijkack this log.. I renamed HJT before running it. The desktop is now white and right clicking on it leads me to belive it is a url (About) Display properties don't come up unless I go to control panel and they don't change the desktop
Thanks in advance

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:11:06 PM, on 4/6/2008
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\WINDOWS\system32\drivers\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe
C:\WINDOWS\System32\ctfmon.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Documents and Settings\Family\ie_updates3r.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Documents and Settings\Family\Desktop\malware.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://softwarereferral.com/jump.php?wm ... Ojg5&lid=2
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Sasha & Zhannas Explorer
O2 - BHO: FLW Viewer - {38e4618f-e3e4-42e9-925f-6b02c798bd94} - C:\WINDOWS\cndr32a.dll
O2 - BHO: e404 helper - {c03fd59d-9104-44b7-929a-9eaa0ba05211} - C:\Program Files\Helper\1207495269.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [EPSON Stylus Photo 820 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S0EIC1.EXE /P29 "EPSON Stylus Photo 820 Series" /O5 "LPT1:" /M "Stylus Photo 820"
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [MAgent] C:\Program Files\Mail.Ru\Agent\MAgent.exe -LM
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [ntuser] C:\WINDOWS\system32\drivers\svchost.exe
O4 - HKLM\..\Run: [autoload] C:\Documents and Settings\LocalService\Local Settings\Application Data\windowsupdate.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'Default user')
O4 - HKUS\.DEFAULT\..\Run: [ttool] C:\WINDOWS\9129837.exe (User 'Default user')
O4 - HKUS\.DEFAULT\..\Run: [ntuser] C:\WINDOWS\system32\drivers\svchost.exe (User 'Default user')
O4 - HKUS\.DEFAULT\..\Run: [autoload] C:\Documents and Settings\LocalService\Local Settings\Application Data\windowsupdate.exe (User 'Default user')
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: Mail.Ru Agent - {7558B7E5-7B26-4201-BEDB-00D5FF534523} - C:\Program Files\Mail.Ru\Agent\MAgent.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupda ... 0318133734
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/webplayer/stag ... Plugin.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://www.adobe.com/products/acrobat/nos/gp.cab
O21 - SSODL: mgsvflkw - {72D26FDC-F619-42BB-B73A-D8F280E8B1FA} - C:\WINDOWS\mgsvflkw.dll
O21 - SSODL: qdnkewfa - {C35AD4D1-A13B-4044-B43E-CEBAEDE20523} - C:\WINDOWS\qdnkewfa.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: Google Online Services - Unknown owner - C:\Documents and Settings\Family\ie_updates3r.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Task Scheduler (Schedule) - Unknown owner - C:\WINDOWS\system32\drivers\svchost.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O24 - Desktop Component 0: Privacy Protection - file:///C:\WINDOWS\privacy_danger\index.htm

--
End of file - 6013 bytes
lagger
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Posts: 43
Joined: April 23rd, 2007, 4:05 pm
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Re: Please help Computer so infected it is unusable

Unread postby dan12 » April 7th, 2008, 1:58 am

Hi, and welcome to malwareremoval forums

I'm dan12, I'll be glad to help you with your computer problems.

Please observe these rules while we work:
  • Perform all actions in the order given.
  • If you don't know, stop and ask! Don't keep going on.
  • Please reply to this thread. Do not start a new topic.
  • Stick with it till you're given the all clear.
  • REMEMBER, ABSENCE OF SYMPTOMS DOES NOT MEAN THE INFECTION IS ALL GONE.
If you can do these things, everything should go smoothly.
  • Please note you'll need to have Administrator priviledges to perform the fixes. (XP accounts are Administrator by default)
  • Please let me know if you are using a computer with multiple accounts, as this can affect the instructions given.
It may be helpful to you to print out or take a copy of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

I'm presently looking over your log and hope not to be too long.
Will be back with you as soon as I can.
Thanks dan
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dan12
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Posts: 6123
Joined: March 30th, 2006, 3:22 am
Location: Leicestershire

Re: Please help Computer so infected it is unusable

Unread postby dan12 » April 7th, 2008, 2:17 am

Download SDFix and save it to your Desktop.

Double click SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:\SDFix)

Please then reboot your computer in Safe Mode by doing the following :
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
  • Instead of Windows loading as normal, the Advanced Options Menu should appear;
  • Select the first option, to run Windows in Safe Mode, then press Enter.
  • Choose your usual account.
  • Open the extracted SDFix folder and double click RunThis.bat to start the script.
  • Type Y to begin the cleanup process.
  • It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
  • Press any Key and it will restart the PC.
  • When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
  • Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
    (Report.txt will also be copied to Clipboard ready for posting back on the forum).
  • Finally paste the contents of the Report.txt back on the forum with a new HijackThis log
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dan12
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Posts: 6123
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Location: Leicestershire

Re: Please help Computer so infected it is unusable

Unread postby lagger » April 7th, 2008, 7:32 am

Thanks for taking the time to try to help here are the logs



SDFix: Version 1.167
Run by Family on Mon 04/07/2008 at 07:25 AM

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix

Checking Services :

Name:
Google Online Services
zalpqbj

Path:
C:\Documents and Settings\Family\ie_updates3r.exe -A
\??\C:\WINDOWS\zalpqbj.sys

Google Online Services - Deleted
zalpqbj - Deleted



Restoring Windows Registry Values
Restoring Windows Default Hosts File
Restoring Default HomePage Value
Restoring Default Desktop Components Value

Rebooting


Checking Files :

Trojan Files Found:

C:\744450~1 - Deleted
C:\d.exe - Deleted
C:\Documents and Settings\Family\ie_updates3r.exe - Deleted
C:\smp.bat - Deleted
C:\WINDOWS\apoxqwfv.exe - Deleted
C:\WINDOWS\cndr32a.dll - Deleted
C:\WINDOWS\qdnkewfa.dll - Deleted
C:\WINDOWS\system32\svchost.t__ - Deleted
C:\WINDOWS\zalpqbj.sys - Deleted



Folder C:\Temp\brr - Removed
Folder C:\Temp\fse - Removed
Folder C:\WINDOWS\system32\b02FdUe - Removed
Folder C:\WINDOWS\system32\f02WtR - Removed


Removing Temp Files

ADS Check :



Final Check :

catchme 0.3.1344.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-04-07 07:28:23
Windows 5.1.2600 Service Pack 1 NTFS

scanning hidden processes ...

scanning hidden services & system hive ...

scanning hidden registry entries ...

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


Remaining Services :



Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]

Remaining Files :


File Backups: - C:\SDFix\backups\backups.zip

Files with Hidden Attributes :

Tue 20 Aug 2002 1,511,453 ...H. --- "C:\Program Files\Messenger\msmsgs.exe"
Mon 28 Jan 2008 1,404,240 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\SDUpdate.exe"
Mon 28 Jan 2008 5,146,448 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe"
Mon 28 Jan 2008 2,097,488 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe"
Tue 2 Jan 2007 4,348 A.SH. --- "C:\Documents and Settings\All Users\DRM\DRMv1.bak"
Fri 30 Jul 2004 4,348 A..H. --- "C:\Documents and Settings\Family\Desktop\Zhannas pictures\My Pictures\My Music\License Backup\drmv1key.bak"
Fri 29 Dec 2006 401 A..H. --- "C:\Documents and Settings\Family\Desktop\Zhannas pictures\My Pictures\My Music\License Backup\drmv1lic.bak"
Wed 21 Jun 2006 400 A..H. --- "C:\Documents and Settings\Family\Desktop\Zhannas pictures\My Pictures\My Music\License Backup\drmv2key.bak"
Fri 29 Dec 2006 1,536 A..H. --- "C:\Documents and Settings\Family\Desktop\Zhannas pictures\My Pictures\My Music\License Backup\drmv2lic.bak"

Finished!






Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:31:13 AM, on 4/7/2008
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\system32\notepad.exe
C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S0EIC1.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Documents and Settings\Family\Desktop\malware.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Sasha & Zhannas Explorer
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [EPSON Stylus Photo 820 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S0EIC1.EXE /P29 "EPSON Stylus Photo 820 Series" /O5 "LPT1:" /M "Stylus Photo 820"
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: Mail.Ru Agent - {7558B7E5-7B26-4201-BEDB-00D5FF534523} - C:\Program Files\Mail.Ru\Agent\MAgent.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupda ... 0318133734
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/webplayer/stag ... Plugin.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://www.adobe.com/products/acrobat/nos/gp.cab
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Task Scheduler (Schedule) - Unknown owner - C:\WINDOWS\system32\drivers\svchost.exe (file missing)
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe

--
End of file - 4877 bytes
lagger
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Posts: 43
Joined: April 23rd, 2007, 4:05 pm

Re: Please help Computer so infected it is unusable

Unread postby dan12 » April 7th, 2008, 8:01 am

Can I ask have you renamed HijackThis.exe to malware.exe?if so this will need it's own folder.
Create a folder on your desktop and name it HJT then place malware.exe into the folder you just created.

Can you let me know what happened here before we continue

Thanks dan
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dan12
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Posts: 6123
Joined: March 30th, 2006, 3:22 am
Location: Leicestershire

Re: Please help Computer so infected it is unusable

Unread postby lagger » April 7th, 2008, 9:02 am

Yes I renamed HJT to malware.exe as I am aware that some malware recognizes this software and disables or or compromises it
lagger
Regular Member
 
Posts: 43
Joined: April 23rd, 2007, 4:05 pm

Re: Please help Computer so infected it is unusable

Unread postby dan12 » April 7th, 2008, 9:27 am

Hi, Lagger,

Do this before you continue:
Create a folder on your desktop and name it HJT then place malware.exe into the folder you just created named HJT.

--------------------------------
Let's move on

Download and Install CCleaner
  • Download CCleaner from here . Choose the Slim version.
  • Double click on ccsetupXXX_slim.exe to start the installation of CCleaner. (XXX is the version number)
  • Click OK
  • Click Next
  • Click I agree
  • Click Next
  • Click Install
  • Once the installation has finished, click Finish

-------------------------------

Set Options in CCleaner and run Cleaning Scan.
Open CCleaner if it's not already running.
( Do not use the Registry block to clean anything with this program. It is for experts only and it is risky).
  • Select Cleaner Settings.
    Check Internet Explorer, Windows Explorer, and System so that all items are checked. In the Advanced section, have a check only on Old PreFetch Data.
  • Click on the Options block on the left. Select Advanced.
    Uncheck Only delete files in Windows Temp folders older than 48 hours.
  • Set Cookie Retention.
    Click on the Options block on the left, then choose Cookies.
    Under the Cookies to delete pane, highlight any cookies you would like to retain permanently (those companies or sites with which you regularly visit or do business), and click the right arrow > to move them to the Cookies to keep pane.
  • Run Cleaning Scan. Click on the Cleaner block on the left. Choose the Windows tab.
    Click the Run Cleaner button. This process could take a while. When CCleaner shows how much has been removed, cleaning is finished.

----------------------------------

Retrieve the Installed Programs List from CCleaner
Open CCleaner if it's not already running.
In the Left Pane, click Tools
Verify that Uninstall is highlighted in color, or click on it.
In the lower Right, click Save to Text File.
Pull down the arrow at the top of the Save dialog and choose Desktop as the location.
You can leave the filename as install.txt
Click Save
Exit CCleaner by clicking on the X button in the upper right of the CCleaner window.


-------------------------------


Download OTMoveIt2 by Old Timer and save it to your Desktop.
  • Double-click OTMoveIt2.exe to run it.
  • Copy the lines in the codebox below.
Code: Select all
    C:\WINDOWS\system32\drivers\svchost.exe
    

  • Return to OTMoveIt2, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
  • Click the red Moveit! button.
  • Copy everything in the Results window (under the green bar), and paste it in your next reply.
  • Close OTMoveIt2

Please include in your next post:
  • uninstall text
  • otmoveit2 report
  • New highjackthis log

Thanks dan
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dan12
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Posts: 6123
Joined: March 30th, 2006, 3:22 am
Location: Leicestershire

Re: Please help Computer so infected it is unusable

Unread postby lagger » April 7th, 2008, 4:34 pm

in reverse order here are the logs

File/Folder C:\WINDOWS\system32\drivers\svchost.exe not found.

OTMoveIt2 by OldTimer - Version 1.0.4.0 log created on 04072008_163210


cccleaner log

Ad-Aware SE Personal
Adobe Flash Player 9 ActiveX
Adobe Flash Player Plugin
Adobe Reader 8.1.2
Age of Empires III
Ahead Nero - Burning Rom
Apple Software Update
ATI Display Driver (Omega 3.8.360)
AVG Free Edition
Bejeweled Deluxe 1.6z
CCleaner (remove only)
Counter-Strike: Source
DivX Web Player
EPSON Printer Software
FinePixViewer Ver.4.2
FreeCall
FUJIFILM USB Driver
getPlus(R)_ocx
Google Earth
Google Toolbar for Internet Explorer
Google Updater
HijackThis 2.0.2
ImageMixer VCD2 for FinePix
Intel(R) PRO Network Adapters and Drivers
iTunes
Mail.Ru Agent
Microsoft .NET Framework 1.1
MicroStaff WINASPI
Mozilla Firefox (2.0.0.13)
QuickTime
Radeon Omega Drivers v3.8.360 Setup Files and Tools
RAW FILE CONVERTER LE
Send To Extensions PowerToy
SoundMAX
Spybot - Search & Destroy
Spybot - Search & Destroy 1.4
SpywareBlaster v3.5.1
Steam(TM)
Swap & Fall 2
TurboTax 2005 - MSXML 3
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HJT log


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:34:06 PM, on 4/7/2008
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S0EIC1.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\System32\ctfmon.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Family\Desktop\HJT\malware.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Sasha & Zhannas Explorer
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [EPSON Stylus Photo 820 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S0EIC1.EXE /P29 "EPSON Stylus Photo 820 Series" /O5 "LPT1:" /M "Stylus Photo 820"
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: Mail.Ru Agent - {7558B7E5-7B26-4201-BEDB-00D5FF534523} - C:\Program Files\Mail.Ru\Agent\MAgent.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupda ... 0318133734
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/webplayer/stag ... Plugin.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://www.adobe.com/products/acrobat/nos/gp.cab
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Task Scheduler (Schedule) - Unknown owner - C:\WINDOWS\system32\drivers\svchost.exe (file missing)
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe

--
End of file - 4808 bytes


Many thanks
lagger
Regular Member
 
Posts: 43
Joined: April 23rd, 2007, 4:05 pm

Re: Please help Computer so infected it is unusable

Unread postby dan12 » April 7th, 2008, 6:16 pm

We need to reveal system folders
  • Close all programs so that you are at your desktop.
  • Double-click on the My Computer icon.
  • Select the Tools menu and click Folder Options
  • After the new window appears select the View tab.
  • Place a checkmark in the checkbox labeled Display the contents of system folders
  • Under the Hidden files and folders section select the radio button labeled Show hidden files and folders
  • Remove the checkmark from the checkbox labeled Hide file extensions for known file types
  • Remove the checkmark from the checkbox labeled Hide protected operating system files
  • Press the Apply and then the ok button and shut down my computer
  • Now your computer is configured to show all hidden files.
  • For you and the tools to be able to see appropriate files we need to Show Hidden Files

--------------------------

Please copy (Ctrl+C) and paste (Ctrl+V) the following text in the quote to Notepad. Save it as
All Files and name it FixServices.bat. Please save it on your desktop.


Code: Select all
@echo off
sc stop Schedule
sc delete Schedule
exit


Double click FixServices.bat. A window will open and close. This is normal.

Run HijackThis, select Do a system scan only and place checks against the following entries (if they are still present)

O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O23 - Service: Task Scheduler (Schedule) - Unknown owner - C:\WINDOWS\system32\drivers\svchost.exe (file missing)

WITH ALL OTHER WINDOWS CLOSED Click on Fix Checked and exit


Right click start, In the drop down menu click "Explore" Then navigate to each file\ folder in the left hand pane, which will reveal its content in the right hand pane, highlight file or folder right click and Delete, if present:

C:\WINDOWS\system32\drivers\svchost.exe << This file


post a fresh HJT log.
dan
User avatar
dan12
MRU Honors Grad Emeritus
 
Posts: 6123
Joined: March 30th, 2006, 3:22 am
Location: Leicestershire

Re: Please help Computer so infected it is unusable

Unread postby lagger » April 7th, 2008, 9:24 pm

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:23:44 PM, on 4/7/2008
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S0EIC1.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\System32\ctfmon.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Documents and Settings\Family\Desktop\HJT\malware.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Sasha & Zhannas Explorer
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [EPSON Stylus Photo 820 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S0EIC1.EXE /P29 "EPSON Stylus Photo 820 Series" /O5 "LPT1:" /M "Stylus Photo 820"
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: Mail.Ru Agent - {7558B7E5-7B26-4201-BEDB-00D5FF534523} - C:\Program Files\Mail.Ru\Agent\MAgent.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupda ... 0318133734
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/webplayer/stag ... Plugin.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://www.adobe.com/products/acrobat/nos/gp.cab
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe

--
End of file - 4571 bytes
lagger
Regular Member
 
Posts: 43
Joined: April 23rd, 2007, 4:05 pm

Re: Please help Computer so infected it is unusable

Unread postby lagger » April 7th, 2008, 10:53 pm

A new scan by AVG reveals all the trojans are still present after all of the steps above although I am not getting the "threat detected" message until I actually do a scan

The only Svchost.exe file I could find was not in the windows\system32\drivers\svchosts.exe folder but is in the c:\windows\system32\svchost.exe folder, I did not delete this.. there is also a reference to the file in the c:\windows\prefetch folder\svchost.exe-3530f672.pf
lagger
Regular Member
 
Posts: 43
Joined: April 23rd, 2007, 4:05 pm

Re: Please help Computer so infected it is unusable

Unread postby dan12 » April 8th, 2008, 1:23 am

svchost.exe residing in system32folder is a legitimate file do not delete it :)
User avatar
dan12
MRU Honors Grad Emeritus
 
Posts: 6123
Joined: March 30th, 2006, 3:22 am
Location: Leicestershire

Re: Please help Computer so infected it is unusable

Unread postby dan12 » April 8th, 2008, 1:39 am

Please download SP2 from here
It is critical you have the latest updates otherwise you will be vunrable to Infection.
If you are on a dial up connection, this can be ordered from Microsoft on a cd
User avatar
dan12
MRU Honors Grad Emeritus
 
Posts: 6123
Joined: March 30th, 2006, 3:22 am
Location: Leicestershire

Re: Please help Computer so infected it is unusable

Unread postby lagger » April 8th, 2008, 11:17 am

I redid all the previous steps and have upgraded to SP2 now .. I have not tried to run AVG again as of now though Next step ??

Thanks
lagger
Regular Member
 
Posts: 43
Joined: April 23rd, 2007, 4:05 pm

Re: Please help Computer so infected it is unusable

Unread postby dan12 » April 8th, 2008, 1:41 pm

well done, could I see a fresh HJT log before we continue as things change on a daily basis.
Also do me another Installed Programs List

Retrieve the Installed Programs List from CCleaner
Open CCleaner if it's not already running.
In the Left Pane, click Tools
Verify that Uninstall is highlighted in color, or click on it.
In the lower Right, click Save to Text File.
Pull down the arrow at the top of the Save dialog and choose Desktop as the location.
You can leave the filename as install.txt
Click Save
Exit CCleaner by clicking on the X button in the upper right of the CCleaner window.


dan :)
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dan12
MRU Honors Grad Emeritus
 
Posts: 6123
Joined: March 30th, 2006, 3:22 am
Location: Leicestershire
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