Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

Computer won't start

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

Computer won't start

Unread postby Snitz » April 5th, 2008, 1:06 am

Hey guys.

My wife's computer had a problem about 8 months ago. We didn't know who to go to then. It started getting popups, then we tried to put AVG on it and it said she had a trojan. After a few days it just didn't come on one day. The power would come on, but nothing would boot up. It's been like that ever since.

Any ideas what we could/should do?

Thanks so much.
Snitz
Regular Member
 
Posts: 40
Joined: March 24th, 2008, 12:52 am
Advertisement
Register to Remove

Re: Computer won't start

Unread postby NonSuch » April 8th, 2008, 12:39 am

What you are describing sounds very much like the system just became so overwhelmed by malware that it could no longer boot up. If that is the case, a reformat of the HD and reinstallation of the operating system should get the system back up and running again.

Unless you are comfortable with doing a reformat and reinstallation of the OS yourself, I would suggest you take the computer in to a trusted shop in your area.
User avatar
NonSuch
Administrator
Administrator
 
Posts: 27300
Joined: February 23rd, 2005, 7:08 am
Location: California

Re: Computer won't start

Unread postby Snitz » April 9th, 2008, 1:22 pm

is it possible to do a reformat and reinstallation when the computer will not boot up?
Snitz
Regular Member
 
Posts: 40
Joined: March 24th, 2008, 12:52 am

Re: Computer won't start

Unread postby NonSuch » April 9th, 2008, 2:15 pm

Yes, as long as you can access the BIOS and change the boot sequence to allow the system to boot from the CD drive. Once that is done, just insert your installation media in the CD drive and then restart the computer and follow the onscreen instructions.

If your operating system is XP, and you have your Windows XP CD, good illustrated instructions for a clean install can be found here:

http://www.winsupersite.com/showcase/wi ... _clean.asp

Read instruction #3, and then skip over 4, 5, 6, and 7. Begin with Step-by-Step: Clean installing Windows XP (Interactive Setup).

If you have the computer manufacturer's restore disk(s) rather than an XP disk, follow the directions that came with the restore disks. (Instructions might also be on the disk label).

Before you begin, download your choice of anti-virus product to CD, or have a purchased installation disk ready. As soon as you've finished installing your operating system, then install your anti-virus and check to make sure your Windows Firewall is active. Do this prior to going online to get all needed Windows updates for your system. If you take your system online before it is properly protected, it will very shortly become infected.
User avatar
NonSuch
Administrator
Administrator
 
Posts: 27300
Joined: February 23rd, 2005, 7:08 am
Location: California

Re: Computer won't start

Unread postby askey127 » April 20th, 2008, 5:28 pm

Glad we could be of assistance. This topic is now closed. If you wish it to be reopened, please send us an email to 'admin at malwareremoval.com' with a link to your thread.
Please do not contact us to reopen this topic if you are not the topic starter.
A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.

You can help support this site from this link : Donations For Malware Removal
User avatar
askey127
Admin/Teacher
Admin/Teacher
 
Posts: 13903
Joined: April 17th, 2005, 3:25 pm
Location: New Hampshire USA
Advertisement
Register to Remove


  • Similar Topics
    Replies
    Views
    Last post

Return to Infected? Virus, malware, adware, ransomware, oh my!



Who is online

Users browsing this forum: No registered users and 47 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware