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Help - Outlook express freezes

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Re: Help - Outlook express freezes

Unread postby John B. » April 17th, 2008, 2:36 am

Hi,

Well, then the dbx file of your inbox is damaged...

Luckily, there are commercial (about seven pounds) and freeware programs to extract e-mails from dbx files. I will do some research and take the best freeware programs and commercial ones and ask which you would like to use (depending on whether you want to pay for it).

Will be doing research this afternoon and evening, so I will get back to you within 24 hours.

Greets, John.
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Re: Help - Outlook express freezes

Unread postby Red Earth » April 17th, 2008, 4:56 am

Thank God! John, you are wonderful!! I had really thought I'd lost my emails for good! Glad there are people like you around!

Best
Kothai
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Re: Help - Outlook express freezes

Unread postby John B. » April 17th, 2008, 11:23 am

Hi,

It is the whole community which is great, because with difficult cases (like this non-malware one) we all help each other.

This is a pretty large post and it is best to read the whole post before you start doing the things I said. That way you can are more sure of what to do and things will go way smoother.

I found two suitable programs which can export e-mails out of .dbx files and save them as .eml files like you also did once in a while:
  • Express Archiver which I find best as it is pretty clear and for free (for 30 days).
  • DBXtract which is paid software, but very clear and clear screenshots.
You can choose to use the one you like.

To make sure everything goes fine and safe it is best to restore things the way before you began playing with the dbx files:
  • In the normal Outlook Express folder restore everything (the names, etc.) the way it was with the right dbx files.
  • Also restore those things for the back up folder(s) with the dbx files you made before to when we wanted to reinstall Outlook Express with the inf file.

Now when you use one of the programs I listed you must give the path to the inbox dbx file in the original Outlook Express folder. You must also give the path to a folder where the seperate eml should be saved. For that I recommend you to make a new folder somewhere so things will not get mixed up. Now if the program runs fine you should have all those e-mails which were in the inbox in that new folder.

If the e-mails are extracted from the dbx file you can delete the dbx file from the original Outlook Express folder (that is why I told you to make the back ups clear again too) and try to run Outlook Express. This should work as you tested Outlook Express earlier without that dbx file of the inbox.

Before we are going to import your e-mails into Outlook Express again please remove the extracted eml files which caused the problem. In the first post of this topic you said it was some kind of spam so please delete that eml file and other possible unwanted e-mails.

Now we can import the e-mails into Outlook Express again by selecting all the eml files in the newly created folder and dragging them into the empty inbox (it does automatically create one, right?). It should now import your e-mails and we will have to pray it will not crash ;)

Please let me know how things went.

Greets, John.
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Re: Help - Outlook express freezes

Unread postby Red Earth » April 17th, 2008, 8:39 pm

Hi John

Looks like this worked a treat! I've run the freeware programme and it seems to have recovered all my emails - I've saved them down as eml files and on a quick dip in to them it looks like it has got them from all time periods. There are more than 5,000! So I'm going to go through them one by one and delete any I don't need - which will hopefully be most of them! I can then archive older ones and only import back to the inbox a few so I don't stuff it up again. It'll probably take me most of the weekend to do, and then I'll drag back the ones I want into outlook express again. I've tried to drag back a couple and everything works fine, so I think we're home and dry!

Thank you so much John, great to have a community of people like you!!

Best
Kothai
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Re: Help - Outlook express freezes

Unread postby John B. » April 18th, 2008, 1:56 pm

Hi Kothai,

Well this means I learned something new today. Now let's hope it will not take three pages to get there next time ;)

Next week I will not be able to be online, because I am going to visit a couple of universities in the Netherlands and Great Britain (Oxford and Cambridge) and go to London and Stratford-upon-Avon. I will leave monday morning so we will finish this up.

Something I have not given you yet is the all clean speech with some recommendations, etc. to stay clean.

Please advise of any problems you still have. If you think you're clean please give one more reply so that I can archive this topic.

I got some tips & tricks for you to keep your computer clean and secure. The first few (like removing dangerous tools and Windows Update) have to be done, the others are optional (beginning with Spybot S &D).

It may seem like your system will be too much protected with all these things installed, but a lot of programs aren't running always on the background so don't slow down your computer. Please take a look at the following things:
  • Uninstall tools - The following will not only uninstall ComboFix but also clean up some other dangerous tools and backups, clean up the System Restore points and hide the system files.
    • Go to Start
    • Click on Run
    • Type ComboFix /u (Note: This command is case sensitive.)
    After doing that with ComboFix, please remove the ComboFix executible on your desktop and any logfiles left there.

  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
      • Change the Download signed ActiveX controls to Prompt
      • Change the Download unsigned ActiveX controls to Disable
      • Change the Initialise and script ActiveX controls not marked as safe to Disable
      • Change the Installation of desktop items to Prompt
      • Change the Launching programs and files in an IFRAME to Prompt
      • Change the Navigate sub-frames across different domains to Prompt
      • When all these settings have been made, click on the OK button.
      • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.

  • Update your Anti Virus Software - It is imperitive that you update your Anti virus software at least once a week (Even more if you wish). If you do not update your anti virus software then it will not be able to catch any of the new variants that may come out.

  • Visit Microsoft's Update Site Frequently - It is important that you visit http://update.microsoft.com/ regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

  • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option.
    This will provide real-time spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an anti virus software. A tutorial on installing & using this product can be found here:
    Tutorail for Spybot S & D

  • Install SpywareBlaster - SpywareBlaster will add a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs. You can download it here:
    SpywareBlaster

  • Install WinPatrol - As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge. You can download it from this website:
    WinPatrol
    The developer is a well-known man in the MalWare Removal business. If you really like WinPatrol think about upgrading to the PLUS version. It will give you additional features and you will only have to pay once, for your whole malware-free life.

  • Install MVPS HOSTS - This custom hosts file effectively blocks a wide range of unwanted ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers.
    For information on how to download and install, please read this tutorial here:
    WinHelp2002
    Note: Be sure to follow the instructions to disable the DNS Client service before installing a custom hosts file.

  • Use an alternative Internet Browser - Many of the exploits are directed to users of Internet Explorer. Try using a different browser instead:
    Firefox << Most used, I use this one myself.
    Opera

  • Bookmark general cleanup links - It could be that your computer is becoming slower and slower. This is not always the cause of malware. Most of the times it's malware when you're computer is suddenly getting slow or doing strange. When the slowdown increases slowly check (so now bookmark) these links for tips & tricks:
    Help! My computer is slow
    Slow Computer? Check here first; it may not be malware

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected will reduce dramatically.

>> Here << you can see how you can help us.

May your God go with you..

John.
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Re: Help - Outlook express freezes

Unread postby Vino Rosso » April 20th, 2008, 2:36 pm

Glad we could be of assistance.

This topic is now closed. If you wish it reopened, please send us an email to 'admin at malwareremoval.com' with a link to your thread.

You can help support this site from this link: >Donations For Malware Removal<

Do not bother contacting us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
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