Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

spyware problem

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

Re: spyware problem

Unread postby helen.bicari » March 29th, 2008, 4:20 pm

Hi Chryssi, i uninstalled old java like u said but still ad or remove program doesnt allow me to remove most softwares. have u got idea why?
here is the report:

Malwarebytes' Anti-Malware 1.09
Database version: 564

Scan type: Full Scan (C:\|D:\|F:\|G:\|H:\|I:\|)
Objects scanned: 81171
Time elapsed: 19 minute(s), 11 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 9
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 36

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{25560540-9571-4d7b-9389-0f166788785a} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{2eff3cf7-99c1-4c29-bc2b-68e057e22340} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{3dc201fb-e9c9-499c-a11f-23c360d7c3f8} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{63d0ed2c-b45b-4458-8b3b-60c69bbbd83c} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{98d9753d-d73b-42d5-8c85-4469cda897ab} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{9afb8248-617f-460d-9366-d71cdeda3179} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{9ff05104-b030-46fc-94b8-81276e4e27df} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{a6573479-9075-4a65-98a6-19fd29cf7374} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\System Volume Information\_restore{C5F4720D-C49C-4992-B306-4B61FC2D2738}\RP23\A0003695.scr (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{C5F4720D-C49C-4992-B306-4B61FC2D2738}\RP23\A0003696.dll (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{C5F4720D-C49C-4992-B306-4B61FC2D2738}\RP23\A0003697.dll (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{C5F4720D-C49C-4992-B306-4B61FC2D2738}\RP23\A0003700.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{C5F4720D-C49C-4992-B306-4B61FC2D2738}\RP23\A0003701.EXE (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{C5F4720D-C49C-4992-B306-4B61FC2D2738}\RP23\A0003706.EXE (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{C5F4720D-C49C-4992-B306-4B61FC2D2738}\RP23\A0003707.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{C5F4720D-C49C-4992-B306-4B61FC2D2738}\RP23\A0003708.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{C5F4720D-C49C-4992-B306-4B61FC2D2738}\RP23\A0003709.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{C5F4720D-C49C-4992-B306-4B61FC2D2738}\RP23\A0003710.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{C5F4720D-C49C-4992-B306-4B61FC2D2738}\RP23\A0003711.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{C5F4720D-C49C-4992-B306-4B61FC2D2738}\RP23\A0003712.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{C5F4720D-C49C-4992-B306-4B61FC2D2738}\RP23\A0003713.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{C5F4720D-C49C-4992-B306-4B61FC2D2738}\RP23\A0003714.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{C5F4720D-C49C-4992-B306-4B61FC2D2738}\RP23\A0003715.SCR (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{C5F4720D-C49C-4992-B306-4B61FC2D2738}\RP23\A0003716.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{C5F4720D-C49C-4992-B306-4B61FC2D2738}\RP23\A0003717.DLL (Adware.MyWeb.FunWeb) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{C5F4720D-C49C-4992-B306-4B61FC2D2738}\RP23\A0003718.EXE (Adware.MyWeb.FunWeb) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{C5F4720D-C49C-4992-B306-4B61FC2D2738}\RP23\A0003719.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{C5F4720D-C49C-4992-B306-4B61FC2D2738}\RP23\A0003720.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{C5F4720D-C49C-4992-B306-4B61FC2D2738}\RP23\A0003721.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{C5F4720D-C49C-4992-B306-4B61FC2D2738}\RP23\A0003723.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{C5F4720D-C49C-4992-B306-4B61FC2D2738}\RP23\A0003724.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{C5F4720D-C49C-4992-B306-4B61FC2D2738}\RP23\A0003725.EXE (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{C5F4720D-C49C-4992-B306-4B61FC2D2738}\RP23\A0003726.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{C5F4720D-C49C-4992-B306-4B61FC2D2738}\RP23\A0003728.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{C5F4720D-C49C-4992-B306-4B61FC2D2738}\RP23\A0003729.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{C5F4720D-C49C-4992-B306-4B61FC2D2738}\RP23\A0003730.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{C5F4720D-C49C-4992-B306-4B61FC2D2738}\RP23\A0003731.EXE (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{C5F4720D-C49C-4992-B306-4B61FC2D2738}\RP23\A0003732.EXE (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{C5F4720D-C49C-4992-B306-4B61FC2D2738}\RP23\A0003733.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{C5F4720D-C49C-4992-B306-4B61FC2D2738}\RP23\A0003734.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{C5F4720D-C49C-4992-B306-4B61FC2D2738}\RP23\A0003742.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{C5F4720D-C49C-4992-B306-4B61FC2D2738}\RP23\A0003743.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{C5F4720D-C49C-4992-B306-4B61FC2D2738}\RP23\A0003744.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{C5F4720D-C49C-4992-B306-4B61FC2D2738}\RP23\A0003758.EXE (Adware.MyWebSearch) -> Quarantined and deleted successfully.


here is kaspersky report:it says i have a virus? is that right?
-------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER REPORT
Saturday, March 29, 2008 8:14:32 PM
Operating System: Microsoft Windows XP Professional, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.98.0
Kaspersky Anti-Virus database last update: 29/03/2008
Kaspersky Anti-Virus database records: 672445
-------------------------------------------------------------------------------

Scan Settings:
Scan using the following antivirus database: extended
Scan Archives: true
Scan Mail Bases: true

Scan Target - My Computer:
C:\
D:\
E:\
F:\
G:\
H:\
I:\

Scan Statistics:
Total number of scanned objects: 54473
Number of viruses found: 3
Number of infected objects: 4
Number of suspicious objects: 0
Duration of the scan process: 01:00:05

Infected Object Name / Virus Name / Last Action
C:\Documents and Settings\All Users\Application Data\Kontiki\error.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\eHome\logs\ehRecvr.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat Object is locked skipped
C:\Documents and Settings\All Users\Documents\Recorded TV\TempRec\TempSBE\MSDVRMM_2360216725_458752_41638 Object is locked skipped
C:\Documents and Settings\All Users\Documents\Recorded TV\TempRec\TempSBE\SBE2.tmp Object is locked skipped
C:\Documents and Settings\All Users\Documents\Recorded TV\TempRec\{CEA5712D-38E1-4547-9190-6C9D98863A6C}.TmpSBE Object is locked skipped
C:\Documents and Settings\All Users\DRM\Cache\Indiv02.tmp Object is locked skipped
C:\Documents and Settings\All Users\DRM\drmstore.hds Object is locked skipped
C:\Documents and Settings\HELENKA A MONDI\Application Data\Mozilla\Firefox\Profiles\4d1zwlel.default\cert8.db Object is locked skipped
C:\Documents and Settings\HELENKA A MONDI\Application Data\Mozilla\Firefox\Profiles\4d1zwlel.default\formhistory.dat Object is locked skipped
C:\Documents and Settings\HELENKA A MONDI\Application Data\Mozilla\Firefox\Profiles\4d1zwlel.default\history.dat Object is locked skipped
C:\Documents and Settings\HELENKA A MONDI\Application Data\Mozilla\Firefox\Profiles\4d1zwlel.default\key3.db Object is locked skipped
C:\Documents and Settings\HELENKA A MONDI\Application Data\Mozilla\Firefox\Profiles\4d1zwlel.default\parent.lock Object is locked skipped
C:\Documents and Settings\HELENKA A MONDI\Application Data\Mozilla\Firefox\Profiles\4d1zwlel.default\search.sqlite Object is locked skipped
C:\Documents and Settings\HELENKA A MONDI\Application Data\Mozilla\Firefox\Profiles\4d1zwlel.default\urlclassifier2.sqlite Object is locked skipped
C:\Documents and Settings\HELENKA A MONDI\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\jvmimpro.jar-51fad18-3a580310.zip/vmain.class Infected: Exploit.Java.Gimsh.a skipped
C:\Documents and Settings\HELENKA A MONDI\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\jvmimpro.jar-51fad18-3a580310.zip ZIP: infected - 1 skipped
C:\Documents and Settings\HELENKA A MONDI\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\HELENKA A MONDI\Local Settings\Application Data\Microsoft\Feeds Cache\index.dat Object is locked skipped
C:\Documents and Settings\HELENKA A MONDI\Local Settings\Application Data\Microsoft\Messenger\helen_bicari@hotmail.co.uk\SharingMetadata\Logs\Dfsr00005.log Object is locked skipped
C:\Documents and Settings\HELENKA A MONDI\Local Settings\Application Data\Microsoft\Messenger\helen_bicari@hotmail.co.uk\SharingMetadata\pending.dat Object is locked skipped
C:\Documents and Settings\HELENKA A MONDI\Local Settings\Application Data\Microsoft\Messenger\helen_bicari@hotmail.co.uk\SharingMetadata\Working\database_568C_AE32_8CAE_C95\dfsr.db Object is locked skipped
C:\Documents and Settings\HELENKA A MONDI\Local Settings\Application Data\Microsoft\Messenger\helen_bicari@hotmail.co.uk\SharingMetadata\Working\database_568C_AE32_8CAE_C95\fsr.log Object is locked skipped
C:\Documents and Settings\HELENKA A MONDI\Local Settings\Application Data\Microsoft\Messenger\helen_bicari@hotmail.co.uk\SharingMetadata\Working\database_568C_AE32_8CAE_C95\fsrtmp.log Object is locked skipped
C:\Documents and Settings\HELENKA A MONDI\Local Settings\Application Data\Microsoft\Messenger\helen_bicari@hotmail.co.uk\SharingMetadata\Working\database_568C_AE32_8CAE_C95\tmp.edb Object is locked skipped
C:\Documents and Settings\HELENKA A MONDI\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\HELENKA A MONDI\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\HELENKA A MONDI\Local Settings\Application Data\Microsoft\Windows Live Contacts\helen_bicari@hotmail.co.uk\real\members.stg Object is locked skipped
C:\Documents and Settings\HELENKA A MONDI\Local Settings\Application Data\Microsoft\Windows Live Contacts\helen_bicari@hotmail.co.uk\shadow\members.stg Object is locked skipped
C:\Documents and Settings\HELENKA A MONDI\Local Settings\Application Data\Mozilla\Firefox\Profiles\4d1zwlel.default\Cache\_CACHE_001_ Object is locked skipped
C:\Documents and Settings\HELENKA A MONDI\Local Settings\Application Data\Mozilla\Firefox\Profiles\4d1zwlel.default\Cache\_CACHE_002_ Object is locked skipped
C:\Documents and Settings\HELENKA A MONDI\Local Settings\Application Data\Mozilla\Firefox\Profiles\4d1zwlel.default\Cache\_CACHE_003_ Object is locked skipped
C:\Documents and Settings\HELENKA A MONDI\Local Settings\Application Data\Mozilla\Firefox\Profiles\4d1zwlel.default\Cache\_CACHE_MAP_ Object is locked skipped
C:\Documents and Settings\HELENKA A MONDI\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\HELENKA A MONDI\Local Settings\History\History.IE5\MSHist012008032920080330\index.dat Object is locked skipped
C:\Documents and Settings\HELENKA A MONDI\Local Settings\Temp\Perflib_Perfdata_5a4.dat Object is locked skipped
C:\Documents and Settings\HELENKA A MONDI\Local Settings\Temp\~DFC9D9.tmp Object is locked skipped
C:\Documents and Settings\HELENKA A MONDI\Local Settings\Temp\~DFCA0B.tmp Object is locked skipped
C:\Documents and Settings\HELENKA A MONDI\Local Settings\Temp\~DFE413.tmp Object is locked skipped
C:\Documents and Settings\HELENKA A MONDI\Local Settings\Temp\~DFE449.tmp Object is locked skipped
C:\Documents and Settings\HELENKA A MONDI\Local Settings\Temporary Internet Files\AntiPhishing\B3BB5BBA-E7D5-40AB-A041-A5B1C0B26C8F.dat Object is locked skipped
C:\Documents and Settings\HELENKA A MONDI\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\HELENKA A MONDI\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\HELENKA A MONDI\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService\Application Data\SDSD\KodakSvc\1.2.484.0\System.ServiceProcess, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a.html Object is locked skipped
C:\Documents and Settings\LocalService\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Temp\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Temp\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Temp\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped
C:\Program Files\Alwil Software\Avast4\DATA\aswResp.dat Object is locked skipped
C:\Program Files\Alwil Software\Avast4\DATA\Avast4.db Object is locked skipped
C:\Program Files\Alwil Software\Avast4\DATA\log\AshWebSv.ws Object is locked skipped
C:\Program Files\Alwil Software\Avast4\DATA\log\aswMaiSv.log Object is locked skipped
C:\Program Files\Alwil Software\Avast4\DATA\log\nshield.log Object is locked skipped
C:\Program Files\Alwil Software\Avast4\DATA\report\Resident protection.txt Object is locked skipped
C:\Program Files\BigFix\__Data\emachines\__Local\Tmp\eMachines_Vista.dat Object is locked skipped
C:\Program Files\BigFix\__Data\emachines\__Local\Tmp\eMachine_Specific.dat Object is locked skipped
C:\Program Files\BigFix\__Data\emachines\__Local\Tmp\General.dat Object is locked skipped
C:\Program Files\BigFix\__Data\emachines\__Local\Tmp\Security.dat Object is locked skipped
C:\Program Files\BigFix\__Data\emachines\__Local\Tmp\Security_UK.dat Object is locked skipped
C:\Program Files\BigFix\__Data\emachines\__Local\Tmp\UK_Specific.dat Object is locked skipped
C:\Program Files\BigFix\__Data\emachines\__Local\Tmp\Urgent.dat Object is locked skipped
C:\Program Files\BigFix\__Data\emachines\__Local\Tmp\Virus.dat Object is locked skipped
C:\Program Files\BigFix\__Data\__Global\Logs\20080329.log Object is locked skipped
C:\Program Files\Kodak\Kodak EasyShare software\bin\Catalog\EasyShare.me Object is locked skipped
C:\Program Files\Kodak\Kodak EasyShare software\bin\Catalog\EasyShare.mm Object is locked skipped
C:\Program Files\Navilog1\reboot.exe Infected: not-a-virus:RiskTool.Win32.Reboot.f skipped
C:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped
C:\System Volume Information\_restore{C5F4720D-C49C-4992-B306-4B61FC2D2738}\RP23\A0004760.exe Infected: not-a-virus:AdWare.Win32.NaviPromo.cu skipped
C:\System Volume Information\_restore{C5F4720D-C49C-4992-B306-4B61FC2D2738}\RP35\change.log Object is locked skipped
C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped
C:\WINDOWS\Internet Logs\fwdbglog.txt Object is locked skipped
C:\WINDOWS\Internet Logs\fwpktlog.txt Object is locked skipped
C:\WINDOWS\Internet Logs\IAMDB.RDB Object is locked skipped
C:\WINDOWS\Internet Logs\tvDebug.log Object is locked skipped
C:\WINDOWS\Internet Logs\YOUR-6B990CDCBB.ldb Object is locked skipped
C:\WINDOWS\ModemLog_PCI Soft Data Fax Modem with SmartCP.txt Object is locked skipped
C:\WINDOWS\Registration\{02D4B3F1-FD88-11D1-960D-00805FC79235}.{C4CC6BE9-C176-4CBD-B1C5-3B1EF6C15D0C}.crmlog Object is locked skipped
C:\WINDOWS\SchedLgU.Txt Object is locked skipped
C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped
C:\WINDOWS\Sti_Trace.log Object is locked skipped
C:\WINDOWS\system32\CatRoot2\edb.log Object is locked skipped
C:\WINDOWS\system32\CatRoot2\tmp.edb Object is locked skipped
C:\WINDOWS\system32\config\Antivirus.Evt Object is locked skipped
C:\WINDOWS\system32\config\AppEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\default Object is locked skipped
C:\WINDOWS\system32\config\default.LOG Object is locked skipped
C:\WINDOWS\system32\config\Internet.evt Object is locked skipped
C:\WINDOWS\system32\config\Media Ce.evt Object is locked skipped
C:\WINDOWS\system32\config\SAM Object is locked skipped
C:\WINDOWS\system32\config\SAM.LOG Object is locked skipped
C:\WINDOWS\system32\config\SecEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\SECURITY Object is locked skipped
C:\WINDOWS\system32\config\SECURITY.LOG Object is locked skipped
C:\WINDOWS\system32\config\software Object is locked skipped
C:\WINDOWS\system32\config\software.LOG Object is locked skipped
C:\WINDOWS\system32\config\SysEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\system Object is locked skipped
C:\WINDOWS\system32\config\system.LOG Object is locked skipped
C:\WINDOWS\system32\drivers\fidbox.dat Object is locked skipped
C:\WINDOWS\system32\drivers\fidbox.idx Object is locked skipped
C:\WINDOWS\system32\h323log.txt Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING1.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING2.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.MAP Object is locked skipped
C:\WINDOWS\Temp\Perflib_Perfdata_3c4.dat Object is locked skipped
C:\WINDOWS\Temp\Perflib_Perfdata_6e4.dat Object is locked skipped
C:\WINDOWS\Temp\ZLT022a7.TMP Object is locked skipped
C:\WINDOWS\Temp\ZLT022ab.TMP Object is locked skipped
C:\WINDOWS\Temp\_avast4_\Webshlock.txt Object is locked skipped
C:\WINDOWS\wiadebug.log Object is locked skipped
C:\WINDOWS\wiaservc.log Object is locked skipped
C:\WINDOWS\WindowsUpdate.log Object is locked skipped
D:\System Volume Information\_restore{C5F4720D-C49C-4992-B306-4B61FC2D2738}\RP35\change.log Object is locked skipped

Scan process completed.

here is new hijackthis log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 20:18:02, on 29/03/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Kodak\printer\center\KodakSvc.exe
C:\Program Files\Kontiki\KService.exe
C:\Program Files\Microsoft LifeCam\MSCamS32.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Digital Media Reader\readericon45G.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopDisplay.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\zHotkey.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Kontiki\KHost.exe
C:\WINDOWS\vVX6000.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\EKIJ5000MUI.exe
C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\BigFix\bigfix.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Windows Live\Messenger\usnsvc.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.gateway.com/g/sidepanel.html ... TP&M=E4064
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = https://autoreg.autoregister.net/cgi/cmactivation
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\windows\system32\BAE.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [readericon] C:\Program Files\Digital Media Reader\readericon45G.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [CHotkey] zHotkey.exe
O4 - HKLM\..\Run: [Recguard] %WINDIR%\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [4oD] "C:\Program Files\Kontiki\KHost.exe" -all
O4 - HKLM\..\Run: [LifeCam] "C:\Program Files\Microsoft LifeCam\LifeExp.exe"
O4 - HKLM\..\Run: [VX6000] C:\WINDOWS\vVX6000.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [EKIJ5000StatusMonitor] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\EKIJ5000MUI.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_9
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [Power2GoExpress] NA (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\bigfix.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: &Search - ?p=ZNfox000
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partne ... nicode.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Kodak AiO Device Service (KodakSvc) - SDSD - C:\Program Files\Kodak\printer\center\KodakSvc.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 9242 bytes
btw. i didnt turn on antispywares. shall i do it or wait for computer to be clean?
thanks
helen.bicari
Regular Member
 
Posts: 47
Joined: March 24th, 2008, 5:24 am
Advertisement
Register to Remove

Re: spyware problem

Unread postby chryssi2001 » March 30th, 2008, 3:51 am

Hello helen,

Not sure, are you logging in this pc as administrator? Did you have this problem before? Are those programs still on your pc?

Is there a chance those programs are already uninstalled and only the folder remains on your pc? So if the un-installation command of a program is missing you can't uninstall it via Add/Remove Programs.
You can remove the folder exactly as we did with Java.
here is kaspersky report:it says i have a virus? is that right?

We just have to empty your Java Cache and remove Navilog1 that's all. :)
Some scanners reports the tools we use as virusses due to the way the tools work.
----------------------------------------------
CLEAN JAVA CACHE FOLDER
Please follow these instructions carefully to clean java cache:
how to clean java cache
----------------------------------------------
Let's clear out the programs we've been using to clean up your computer, they are not suitable for general malware removal and could cause damage if used inappropriately.

Please download OTMoveIt2 and save it to desktop.
  • Double-click OTMoveIt2.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.

Additional to that remove Navilog1 and the reports the tool created which can be found here:
C:\fixnavi.txt
C:\cleannavi.txt

----------------------------------------------
btw. i didnt turn on antispywares. shall i do it or wait for computer to be clean?

You can do it now :)

Congratulations you are clean! :cheers:
Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Disable and Enable System Restore. - If you are using Windows XP or Vista then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.

You can find instructions on how to enable and re-enable system restore here:

Windows XP System Restore Guide

or

Windows Vista System Restore Guide

Re-enable system restore with instructions from tutorial above.

Here are some free programs I recommend that could help you improve your computer's security.
(Vista users must ensure that any programs are Vista compatible BEFORE installing)

Spybot Search and Destroy 1.5.2
Download it from here. Just choose a mirror and off you go.
Find here the tutorial on how to use Spybot properly here
Find here changes from older version 1.4 here

Install SpyWare Blaster 4.0
Download it from here
Find here the tutorial on how to use Spyware Blaster here

Install WinPatrol
Download it from here
Here you can find information about how WinPatrol works here

Install FireTrust SiteHound
You can find information and download it from here

Install MVPS Hosts File from here
The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer.
Find Tutorial here : http://www.mvps.org/winhelp2002/hosts.htm

Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
You can use one of these sites to check if any updates are needed for your pc.
Secunia Software Inspector
F-secure Health Check

Visit Microsoft often to get the latest updates for your computer.
http://www.update.microsoft.com

Please check out Tony Klein's article "How did I get infected in the first place?"

Read some information here how to prevent Malware.

Happy safe surfing!
User avatar
chryssi2001
MRU Teacher Emeritus
 
Posts: 14395
Joined: September 24th, 2006, 2:11 am
Location: far away

Re: spyware problem

Unread postby helen.bicari » March 30th, 2008, 12:47 pm

hiya chryssi, the think is, i would like to uninstall navilog, but if i go to add or remove program, it dasnt give mi an option to remove it, like it used to before. also all the programs like malverbytes and kaspersky are still on my computer eventhough i download otmoveit2 and did what u told me
helen.bicari
Regular Member
 
Posts: 47
Joined: March 24th, 2008, 5:24 am

Re: spyware problem

Unread postby chryssi2001 » March 30th, 2008, 1:24 pm

Hello helen :) ,

hiya chryssi, the think is, i would like to uninstall navilog, but if i go to add or remove program, it dasnt give mi an option to remove it, like it used to before. also all the programs like malverbytes and kaspersky are still on my computer eventhough i download otmoveit2 and did what u told me
hiya chryssi, the think is, i would like to uninstall navilog, but if i go to add or remove program, it dasnt give mi an option to remove it, like it used to before. also all the programs like malverbytes and kaspersky are still on my computer eventhough i download otmoveit2 and did what u told me

---------------------------------
I am not sure what is wrong but i will give you a tool to run.
If it works you might be able to use add/remove programs again.
If not, follow the instructions i posted after the tool.
---------------------------------
Download to your Desktop FixPolicies.exe, a self-extracting ZIP archive from here: http://downloads.malwareremoval.com/BillCastner/FixPolicies.exe
  • Double-click FixPolicies.exe.
  • Click the "Install" button on the bottom toolbar of the box that will open.
  • The program will create a new Folder called FixPolicies.
  • Double-click to Open the new Folder, and then double-click the file within: Fix_Policies.cmd.
  • A black box should briefly appear and then close. This will enable your Control Panel and stop the Administrative warnings, at least until the malware infection resets the registry policy keys again. You can run this as many times as you like. A permanent fix requires removing the infection.

Now try to use Add/Remove programs and see if you can remove Navilog1.
---------------------------------
If the above didn't succeed do it this way:

Do you have Navilog1 on your desktop?
Remove it from your desktop.

Using Windows Explore by right-clicking the Start button and left clicking Explore navigate to:

C:\Program Files\Navilog1 and right-click to remove it.

Did Kaspersky online scan left something on your pc except of the report? It usually doesn't. You only need to allow an Active X to run the scan. If the report is still on your desktop, right-click to remove it.

Now about Malwarebytes' Anti-Malware i didn't tell you to remove it as it's a very good scanner and you can use it occassionally. If you still want to remove it, remove the desktop icon, and again go to your Program Files following my above instructions and remove it.

Find C:\Program Files\Malwarebytes' Anti-Malware and right-click to remove it.

Tell me how it goes please.
User avatar
chryssi2001
MRU Teacher Emeritus
 
Posts: 14395
Joined: September 24th, 2006, 2:11 am
Location: far away

Re: spyware problem

Unread postby helen.bicari » March 30th, 2008, 3:18 pm

hi i download that fixpolicies but nothing has changed. but add or remove program looks wierd now, its so many things there like aiofw,aioprnt,aioscnnr,ccscore and more, but has the option to remove it. also before, when i said i couldnt remove navilog, it was because i didnt find it in add or remove program, it just wasnt there, so i delet it from program files. but still its strange, because if i want to uninstall another software, i just have to delete it from program files? also do i have to do this Disable and Enable System Restore? i have tried but its not the same as in user guide, i dont have any option about the disk space, if u know what i mean. also shall i uninstalled kasperdky antivirus? i will keep malwerbytes, if u say its good.sorry to bother u but so many things i dont understand
helen.bicari
Regular Member
 
Posts: 47
Joined: March 24th, 2008, 5:24 am

Re: spyware problem

Unread postby chryssi2001 » March 31st, 2008, 1:20 am

Hello helen,

Can you open Control Panel, Add/remove programs and post an image for me to see it?
Here is a link which explains how to do the screenshot.
http://graphicssoft.about.com/cs/genera ... enshot.htm
----------------------------------------------
You do have to create a new restore point. The old ones are infected.
Here is a way to do it.

Create a new System Restore Point
This is a good time to clear your existing system restore points and establish a new clean restore point:
  • Go to Start > All Programs > Accessories > System Tools > System Restore
  • Select Create a restore point, and Ok it.
  • Next, go to Start > Run and type in cleanmgr
  • Select the More options tab
  • Choose the option to clean up system restore and OK it.
This will remove all restore points except the new one you just created.
----------------------------------------------
LIST OF PROGRAMS USING HIJACKTHIS
  • Open HijackThis.
  • Click on Open the Misc Tools section.
  • Look under System tools.
  • Click on the Open Uninstall Manager... button.
  • Click on the Save list... button.
  • It will prompt you to save. Save this log in a convenient location. By default it's named uninstall_list.txt.
  • Notepad will open. Please copy and paste the contents of this log in your next reply.
See in this link details.
http://img.bleepingcomputer.com/tutorials/hijackthis/uninstall-man.jpg
----------------------------------------------
Post also a new HijackThis log.

I will ask about your problem and be back.
Also please tell me did you have this problem before?
If not, when did it started? Example after running a tool?
User avatar
chryssi2001
MRU Teacher Emeritus
 
Posts: 14395
Joined: September 24th, 2006, 2:11 am
Location: far away

Re: spyware problem

Unread postby helen.bicari » March 31st, 2008, 6:03 am

hy chryssi, the restore point is asking me for description
You do not have the required permissions to view the files attached to this post.
helen.bicari
Regular Member
 
Posts: 47
Joined: March 24th, 2008, 5:24 am

Re: spyware problem

Unread postby helen.bicari » March 31st, 2008, 6:07 am

also i download host file, it asked me to run, i did it and then black screen appeard asking me to press any kye, so i did it and it just disapeard and nothing happend. is that all? did i do it right? im sending u the screen shot of my ad
You do not have the required permissions to view the files attached to this post.
helen.bicari
Regular Member
 
Posts: 47
Joined: March 24th, 2008, 5:24 am

Re: spyware problem

Unread postby helen.bicari » March 31st, 2008, 6:10 am

let me know what about the restore point and im just gonna do the hijackthis and send it to u
helen.bicari
Regular Member
 
Posts: 47
Joined: March 24th, 2008, 5:24 am

Re: spyware problem

Unread postby helen.bicari » March 31st, 2008, 6:31 am

ok. here is the first log u asked:

Adobe Reader 8.1.2
Adobe Shockwave Player 11
HijackThis 2.0.2
Java(TM) 6 Update 5
Kaspersky Online Scanner
Malwarebytes' Anti-Malware

here is hijackthis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:15:18, on 31/03/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Kodak\printer\center\KodakSvc.exe
C:\Program Files\Kontiki\KService.exe
C:\Program Files\Microsoft LifeCam\MSCamS32.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Digital Media Reader\readericon45G.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
C:\WINDOWS\zHotkey.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Kontiki\KHost.exe
C:\WINDOWS\vVX6000.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopDisplay.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\EKIJ5000MUI.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\BigFix\bigfix.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Windows Live\Messenger\usnsvc.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.gateway.com/g/sidepanel.html ... TP&M=E4064
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = https://autoreg.autoregister.net/cgi/cmactivation
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\windows\system32\BAE.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [readericon] C:\Program Files\Digital Media Reader\readericon45G.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [CHotkey] zHotkey.exe
O4 - HKLM\..\Run: [Recguard] %WINDIR%\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [4oD] "C:\Program Files\Kontiki\KHost.exe" -all
O4 - HKLM\..\Run: [LifeCam] "C:\Program Files\Microsoft LifeCam\LifeExp.exe"
O4 - HKLM\..\Run: [VX6000] C:\WINDOWS\vVX6000.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [EKIJ5000StatusMonitor] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\EKIJ5000MUI.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_9
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [Power2GoExpress] NA (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\bigfix.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: &Search - ?p=ZNfox000
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partne ... nicode.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Kodak AiO Device Service (KodakSvc) - SDSD - C:\Program Files\Kodak\printer\center\KodakSvc.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 9293 bytes
the problem with add or remove program started just when we started cleaning my computer, i never had this problem before. i have no idea what ist this, but hope it will be ok :) also in my disk C is so many new things , (apart from the normal one like progra file and documents and settings) like AUTOEXEC.BAT, boot.ini,CONFIG.SYS, DC6810xp-001.raw, gdiplus.dll, hiberfil.sys,IO.SYS, logfile,
MSDOS.SYS, NTDETECT.COM, ntldr, pagefile.sys, RHDSetup.log, USER. shall i delete them? i think it wasnt there before

sorry for being pain in the a**e, its just i dont know much about computers :oops:
helen.bicari
Regular Member
 
Posts: 47
Joined: March 24th, 2008, 5:24 am

Re: spyware problem

Unread postby chryssi2001 » March 31st, 2008, 7:25 am

Hello helen,

FOR THE NEW RESTORE POINT
You choose a date to remember or you set the new restore point as let's say "after cleaning" date.... and create it. So if you need to restore your pc again, you can use this restore point which you know it's clean. So continue and create a new restore point now you are clean, and when we hopefully fix your other issue you create a new one. ;)

Thanks for both screenshots, you did fine.
Create the new Restore point before continuing please.
------------------------------------------------
the problem with add or remove program started just when we started cleaning my computer, i never had this problem before. i have no idea what ist this, but hope it will be ok also in my disk C is so many new things , (apart from the normal one like progra file and documents and settings) like AUTOEXEC.BAT, boot.ini,CONFIG.SYS, DC6810xp-001.raw, gdiplus.dll, hiberfil.sys,IO.SYS, logfile,
MSDOS.SYS, NTDETECT.COM, ntldr, pagefile.sys, RHDSetup.log, USER. shall i delete them? i think it wasnt there before


Cleaning didn't create these files. But do not remove them, they are important. Can you move your mouse on them and see their date?
Those files should be hidden.

Tell me did you install any Microsoft updates while cleaning the pc?

Now those programs which do not have remove in your Add/Remove programs are not installed yet but they are in your registry.

Download and Run this tool and tell me if any changes in your Add/Remove programs.

Do you know all those programs which looks like a pc icon in your add/remove programs? Did you download any other software while cleaning your pc? Did they excist before?
User avatar
chryssi2001
MRU Teacher Emeritus
 
Posts: 14395
Joined: September 24th, 2006, 2:11 am
Location: far away

Re: spyware problem

Unread postby helen.bicari » March 31st, 2008, 7:36 am

oh i feel really stupid, but when i type in cleanmgr, there is no tab more option, only ok, cancel or browse, so when i click ok, it says: select the drives u wanna clean up and there is option disk C or D. have no idea what to do
helen.bicari
Regular Member
 
Posts: 47
Joined: March 24th, 2008, 5:24 am

Re: spyware problem

Unread postby chryssi2001 » March 31st, 2008, 7:48 am

helen,

Don't feel that way. You don't have to know everything that is on your pc. But didn't you need to create a new restore point again?

See the screenshot you posted here about restore point.
What did you do any you could see that screenshot?
You do exactly the same and just give the name you want to create a new restore point.

Anwer to your question:Of course you want to clean C: which is your hard drive ;) .
User avatar
chryssi2001
MRU Teacher Emeritus
 
Posts: 14395
Joined: September 24th, 2006, 2:11 am
Location: far away

Re: spyware problem

Unread postby helen.bicari » March 31st, 2008, 7:49 am

i dont know many of these programs in my add or remove program, i know utorrent, abdobe reader, ad aware, 4 od, adobe shock wave player, hijackthis, java, kaspersky, malwerbytes, microsoft lifecam, microsoft office 2000, quick time, superantispyware and windows live installer. those programs i installed, but there are lot missing like real player, or windows player or mozzila firefox or avast, zonealarm, my printer, bs player, i have no idea why. i didnt install any update from microsoft or anything else
helen.bicari
Regular Member
 
Posts: 47
Joined: March 24th, 2008, 5:24 am

Re: spyware problem

Unread postby helen.bicari » March 31st, 2008, 7:55 am

i did go to system restore, selected create new restore point and then i typen date, which i will remember. it said new restore point created on 31/03/2008. then i went to run and typed cleanmgr and selected ok and then shall i clean my disc c, right?
helen.bicari
Regular Member
 
Posts: 47
Joined: March 24th, 2008, 5:24 am
Advertisement
Register to Remove

PreviousNext

  • Similar Topics
    Replies
    Views
    Last post

Return to Infected? Virus, malware, adware, ransomware, oh my!



Who is online

Users browsing this forum: No registered users and 43 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware