Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

Infostealer

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

Infostealer

Unread postby faxlad » March 11th, 2008, 5:05 am

Hi
I am posting this on behalf of a colleague who has lost his internet access.
Norton AV tells him it has found Infostealer virus and removed it.
Internet Explorer has changed homepage from hxxp://www.supanet.com to update @ supanet.com
and won't allow him to do/go anything/anywhere else.

I wondered if this is Malware and would appreciate any advice; if it's not then apologies.

Regards

Andy
faxlad
Active Member
 
Posts: 14
Joined: February 26th, 2008, 2:57 pm
Advertisement
Register to Remove

Re: Infostealer

Unread postby Elrond » March 18th, 2008, 1:10 pm

If you still need help please

Please download HJTInstall.exe from here and save it to your desktop
  • Double click on the HJTInstall.exe icon on your desktop
  • Click I Accept
  • HijackThis will open
  • Click on the Do a system scan and save a log file button.
  • It will scan and then the log will open in notepad.
  • Paste the log as a reply to this thread.
  • Don't use the Analyse This button - its findings are dangerous if misinterpreted.
Do NOT have HijackThis fix anything yet.
User avatar
Elrond
Admin/Teacher Emeritus
 
Posts: 8818
Joined: February 17th, 2005, 9:14 pm
Location: Jerusalem

Re: Infostealer

Unread postby Elrond » March 25th, 2008, 1:20 pm

Due to lack of response this topic is now closed.

If you still need help open a new thread in the Malware Removal forum and wait for a new helper.

If you have been helped and wish to donate to help with the costs of this volunteer site, please read Donations For Malware Removal

Elrond
User avatar
Elrond
Admin/Teacher Emeritus
 
Posts: 8818
Joined: February 17th, 2005, 9:14 pm
Location: Jerusalem


Return to Infected? Virus, malware, adware, ransomware, oh my!



Who is online

Users browsing this forum: No registered users and 25 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware