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Stubborn problem with malware/rogue software - PLEASE HELP!!

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Stubborn problem with malware/rogue software - PLEASE HELP!!

Unread postby Cocokure » March 6th, 2008, 12:25 pm

Hi Everyone!

I hope that you can help me... Computer is extremely slow and is being bombarded with warning dialog boxes telling me that my computer is infected (My 4 year-old DD got to my computer, so who knows what she did to it). Have run scans through Windows Defender, Ad Aware, and AG and nothing has identified anything or resolved the problem. I finally decided to run a HijackThis scan to see if you could help me. The file log is below.

Thanks in advance for your help!

Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\PROGRA~1\McAfee\MPS\mps.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WLService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WMP54Gv4.exe
C:\WINDOWS\Explorer.EXE
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\McAfee\MPS\mpsevh.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe
C:\WINDOWS\system32\devldr32.exe
C:\Program Files\Dell AIO Printer A940\dlbabmon.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Fisher-Price\FP3 Player\sspnotifier.exe
C:\PROGRA~1\MUSICM~1\MUSICM~1\MMDiag.exe
C:\Program Files\Napster\napster.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\antiviirus.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mim.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\lexpps.exe
C:\Program Files\Greetings Workshop\GWREMIND.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://softwarereferral.com/jump.php?wm ... Ojg5&lid=2
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\PROGRA~1\mcafee\VIRUSS~1\scriptcl.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O3 - Toolbar: ekvgsnw - {C04BC04E-1F31-4C85-801C-ACE5B1E84251} - C:\WINDOWS\ekvgsnw.dll (file missing)
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [Dell AIO Printer A940] "C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe"
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~1\mimboot.exe
O4 - HKLM\..\Run: [SSP Notifier] C:\Program Files\Fisher-Price\FP3 Player\sspnotifier.exe
O4 - HKLM\..\Run: [NapsterShell] C:\Program Files\Napster\napster.exe /systray
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [antiviirus] C:\Program Files\antiviirus.exe
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: Greetings Workshop Reminders.lnk = C:\Program Files\Greetings Workshop\GWREMIND.EXE
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://mirs.peoplepc.com/?offername=PeoplePC Online Accelerated&userName=chrisgay&firstName=Crystal&qs=HGGPOEDPFCBJEDFHDNHENEMGAEAIMBPCBIOOBIGBAKIKNMCHPOOKOKECIJBAPABKBFOOIDHPCMADKFANHLLMIJHLMPAKLLOFPGDDNENNDBAMHLAGMIGGIJIMGFHFFGMJ|ECCDKDBBDGNMCNOPADEEAAGOBAF
O15 - Trusted Zone: http://www.schoolnotes.com
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemyfios.verizon.net/sdcC ... gctlcm.cab
O16 - DPF: {03F998B2-0E00-11D3-A498-00104B6EB52E} (MetaStreamCtl Class) - https://components.viewpoint.com/MTSIns ... index.html
O16 - DPF: {3BFFE033-BF43-11D5-A271-00A024A51325} (iNotes6 Class) - https://md-mail01.laureate-inc.com/iNotes6W.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/share ... insctl.cab
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/common/groove/gx/GrooveAX28.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/share ... cgdmgr.cab
O16 - DPF: {C4925E65-7A1E-11D2-8BB4-00A0C9CC72C3} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712/4h/ ... taller.exe
O21 - SSODL: bxlrvps - {5189A3E4-61E3-4269-B011-04C3C3098026} - C:\WINDOWS\bxlrvps.dll
O21 - SSODL: alofkmn - {D2ABF09F-B563-4034-94C7-61E10B51A06C} - (no file)
O21 - SSODL: PrxDrv - {cc3a2f65-13a9-41e4-85bf-456631a80b42} - C:\WINDOWS\Installer\{cc3a2f65-13a9-41e4-85bf-456631a80b42}\PrxDrv.dll
O21 - SSODL: zip - {77910c99-a0e2-4ec6-bb7c-ebfb9cb1f2d9} - C:\WINDOWS\Installer\{77910c99-a0e2-4ec6-bb7c-ebfb9cb1f2d9}\zip.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: McAfee E-mail Proxy (Emproxy) - McAfee, Inc. - C:\PROGRA~1\COMMON~1\McAfee\EmProxy\emproxy.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Roxio Inc. - C:\WINDOWS\System32\ImapiRox.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: McAfee HackerWatch Service - McAfee, Inc. - C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
O23 - Service: McAfee Update Manager (mcmispupdmgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcupdmgr.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Protection Manager (mcpromgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Redirector Service (McRedirector) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: McAfee Privacy Service (MPS9) - McAfee, Inc. - C:\PROGRA~1\McAfee\MPS\mps.exe
O23 - Service: WMP54Gv4SVC - GEMTEKS - C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WLService.exe

--
End of file - 10242 bytes
Cocokure
Regular Member
 
Posts: 22
Joined: March 4th, 2008, 9:43 pm
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Re: Stubborn problem with malware/rogue software - PLEASE HELP!!

Unread postby beynac » March 7th, 2008, 9:13 am

Good morning. :)

I'll be happy to help you sort out your problem. In order to help me with this, please note the following points:
  • If you have any questions or problems - stop and ask
  • It's important that you do not take any independent action to clean the computer (e.g. scans and clean-up programs)
  • Please continue until I give the "all clear". The symptoms may disappear quite quickly, but this doesn't mean that the computer is clean

----------------------------------------------

First, I need you to download some programs.

-----------------------------------------------------------------

SmitFraudFix (by S!Ri)
  • Please download SmitFraudFix from here and save it to your Desktop.

Do not use it yet.

--------------------------------------------------------

Download ATF Cleaner by Atribune © from here : http://www.atribune.org/ccount/click.php?id=1
This is a stand-alone program that does not need to be installed. Save it to a convenient location and make a shortcut on your desktop. Using this program will remove temporary files, temporary internet files and cookies from your system, which will mean that any scans will run faster.

Do not use it yet.

----------------------------------------------------------------

You need to reboot your computer in Safe Mode for the next step. It would be a good idea for you to print these instructions, as you will not have access to the internet.

Important: If you have an 'always on' connection to the internet, physically disconnect that connection until you are finished with Safe Mode and have rebooted back into normal mode.
  • Restart your computer.
  • Continually tap the F8 button as your computer is booting a menu appears.
  • Use up-arrow key to select Safe Mode and press Enter.

-------------------------------------------------------------

Open SmitFraudFix
Select option #2 - Clean by typing 2 and press 'Enter' to delete infected files.

You will be prompted : 'Registry cleaning - Do you want to clean the registry ?'; answer 'Yes' by typing Y and press 'Enter' in order to remove the Desktop background and clean registry keys associated with the infection.

The tool will now check if wininet.dll is infected. You may be prompted to replace the infected file (if found); answer 'Yes' by typing Y and press 'Enter'.

The tool may need to restart your computer to finish the cleaning process.
A text file will appear onscreen, with results from the cleaning process; please copy/paste the content of that report into your next reply.
The report can also be found at the root of the system drive, usually at C:\rapport.txt.

-----------------------------------------------------------

Reboot the computer in normal mode.

------------------------------------------------------------

Run ATF Cleaner by Atribune ©:
  • Make sure that all browser windows are closed
  • Double-click the shortcut on your desktop to run the program.
  • Under Main, choose Select All
  • Untick Prefetch
  • Click Empty Selected
  • If you use Firefox browser,
    • Click Firefox at the top and choose Select All
    • Click on Empty Selected
    • NOTE: If you would like to keep any saved passwords, please untick that option.
  • Click Exit to close.
  • If you use Opera browser,
    • Click Opera at the top and choose Select All
    • Click on Empty Selected
    • NOTE: If you would like to keep any saved passwords, please untick that option.
  • Click Exit to close.

----------------------------------------------------

Open SmitFraudFix
Select option #3 - Delete Trusted zone by typing 3 and press Enter.
Answer Yes to the question 'Restore Trusted Zone ?' by typing Y and hit Enter.

-----------------------------------------------------------

Malwarebytes’ Anti-Malware

Please download Malwarebytes’ Anti-Malware from here (save it on your Desktop)
  • Double-click on the file to install the program
  • Accept the agreement and then follow the prompts
  • Make sure that the following are ticked before clicking Finish
    • Update Malwarebytes’ Anti-Malware
    • Launch Malwarebytes’ Anti-Malware
  • Click OK
  • If prompted by your firewall, 'allow' the program
  • Select Perform full scan
  • Click the Scan button
  • When the scan has finished, click OK, then Show Results
  • Be sure that everything is checked, and click Remove Selected
  • When completed, a report will open. Please post this as a reply to this thread
  • Click Exit

------------------------------------------------------------

Please post, as a reply to this thread:
  • The SmitFraudFix report (c:\rapport.txt)
  • The Malwarebytes' Anti-Malware report
  • A new HijackThis log
User avatar
beynac
MRU Honors Grad Emeritus
 
Posts: 1638
Joined: February 14th, 2006, 12:14 pm
Location: Norwich, England

Re: Stubborn problem with malware/rogue software - PLEASE HELP!!

Unread postby Cocokure » March 11th, 2008, 1:50 am

Beynac - thanks so much for your prompt reply! And, I apologize for just getting back to you. I followed your instructions, and it seems to have made an improvement. While I was running the Malware scan, I kept getting alerts from McAfee telling me that it had blocked and deleted various trojans. I am also getting additional alerts about some PrcViewer program that's trying to run. I guess this means that I am not yet totally "out of the woods!"

In any event, below is the information that you requested. Thanks so much for your help! :lol:

Here is the SmitFraudFix Report:

SmitFraudFix v2.301

Scan done at 23:08:47.01, Mon 03/10/2008
Run from C:\Documents and Settings\Crystal Gay\Desktop\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
The filesystem type is NTFS
Fix run in safe mode

»»»»»»»»»»»»»»»»»»»»»»»» SharedTaskScheduler Before SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll

»»»»»»»»»»»»»»»»»»»»»»»» Killing process


»»»»»»»»»»»»»»»»»»»»»»»» hosts


127.0.0.1 localhost

»»»»»»»»»»»»»»»»»»»»»»»» VACFix

VACFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri
C:\WINDOWS\Installer\{cc3a2f65-13a9-41e4-85bf-456631a80b42}\PrxDrv.dll deleted
C:\WINDOWS\Installer\{77910c99-a0e2-4ec6-bb7c-ebfb9cb1f2d9}\zip.dll deleted


»»»»»»»»»»»»»»»»»»»»»»»» Winsock2 Fix

S!Ri's WS2Fix: LSP not Found.


»»»»»»»»»»»»»»»»»»»»»»»» Generic Renos Fix

GenericRenosFix by S!Ri


»»»»»»»»»»»»»»»»»»»»»»»» Deleting infected files

C:\DOCUME~1\CRYSTA~1\Desktop\Error Cleaner.url Deleted
C:\DOCUME~1\CRYSTA~1\Desktop\Privacy Protector.url Deleted
C:\DOCUME~1\CRYSTA~1\Desktop\Spyware?Malware Protection.url Deleted
C:\DOCUME~1\CRYSTA~1\FAVORI~1\Error Cleaner.url Deleted
C:\DOCUME~1\CRYSTA~1\FAVORI~1\Privacy Protector.url Deleted
C:\DOCUME~1\CRYSTA~1\FAVORI~1\Spyware?Malware Protection.url Deleted
C:\Program Files\antiviirus.exe Deleted
C:\Program Files\tmp???????.exe Deleted

»»»»»»»»»»»»»»»»»»»»»»»» IEDFix

IEDFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


»»»»»»»»»»»»»»»»»»»»»»»» DNS

HKLM\SYSTEM\CS2\Services\Tcpip\..\{754F974E-99B0-49BC-9FD2-C81FE799192C}: DhcpNameServer=192.168.1.1
HKLM\SYSTEM\CS2\Services\Tcpip\Parameters: DhcpNameServer=192.168.1.1


»»»»»»»»»»»»»»»»»»»»»»»» Deleting Temp Files


»»»»»»»»»»»»»»»»»»»»»»»» Winlogon.System
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"System"=""


»»»»»»»»»»»»»»»»»»»»»»»» Registry Cleaning

Registry Cleaning done.

»»»»»»»»»»»»»»»»»»»»»»»» SharedTaskScheduler After SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll


»»»»»»»»»»»»»»»»»»»»»»»» End

Here is the Malware Report:

Malwarebytes' Anti-Malware 1.08
Database version: 476

Scan type: Full Scan (C:\|)
Objects scanned: 77357
Time elapsed: 1 hour(s), 5 minute(s), 13 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 6

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ekvgsnw.bldw (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ekvgsnw.ToolBar.1 (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\John Gay\Desktop\Spyware&Malware Protection.url (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\John Gay\Desktop\Privacy Protector.url (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\John Gay\Desktop\Error Cleaner.url (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\John Gay\Favorites\Error Cleaner.url (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\John Gay\Favorites\Privacy Protector.url (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\John Gay\Favorites\Spyware&Malware Protection.url (Rogue.Link) -> Quarantined and deleted successfully.

And, here is an updated HijackThis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:57:29 AM, on 3/11/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\McAfee\MPS\mps.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\McAfee\MPS\mpsevh.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Dell AIO Printer A940\dlbabmon.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\devldr32.exe
C:\Program Files\Fisher-Price\FP3 Player\sspnotifier.exe
C:\Program Files\Napster\napster.exe
C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WLService.exe
C:\PROGRA~1\MUSICM~1\MUSICM~1\MMDiag.exe
C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WMP54Gv4.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mim.exe
C:\Program Files\Greetings Workshop\GWREMIND.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\svchost.exe
c:\PROGRA~1\mcafee\VIRUSS~1\mcvsshld.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\PROGRA~1\mcafee\VIRUSS~1\scriptcl.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O3 - Toolbar: ekvgsnw - {C04BC04E-1F31-4C85-801C-ACE5B1E84251} - C:\WINDOWS\ekvgsnw.dll (file missing)
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [Dell AIO Printer A940] "C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe"
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~1\mimboot.exe
O4 - HKLM\..\Run: [SSP Notifier] C:\Program Files\Fisher-Price\FP3 Player\sspnotifier.exe
O4 - HKLM\..\Run: [NapsterShell] C:\Program Files\Napster\napster.exe /systray
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: Greetings Workshop Reminders.lnk = C:\Program Files\Greetings Workshop\GWREMIND.EXE
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://mirs.peoplepc.com/?offername=PeoplePC Online Accelerated&userName=chrisgay&firstName=Crystal&qs=HGGPOEDPFCBJEDFHDNHENEMGAEAIMBPCBIOOBIGBAKIKNMCHPOOKOKECIJBAPABKBFOOIDHPCMADKFANHLLMIJHLMPAKLLOFPGDDNENNDBAMHLAGMIGGIJIMGFHFFGMJ|ECCDKDBBDGNMCNOPADEEAAGOBAF
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemyfios.verizon.net/sdcC ... gctlcm.cab
O16 - DPF: {03F998B2-0E00-11D3-A498-00104B6EB52E} (MetaStreamCtl Class) - https://components.viewpoint.com/MTSIns ... index.html
O16 - DPF: {3BFFE033-BF43-11D5-A271-00A024A51325} (iNotes6 Class) - https://md-mail01.laureate-inc.com/iNotes6W.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/share ... insctl.cab
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/common/groove/gx/GrooveAX28.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/share ... cgdmgr.cab
O16 - DPF: {C4925E65-7A1E-11D2-8BB4-00A0C9CC72C3} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712/4h/ ... taller.exe
O21 - SSODL: bxlrvps - {5189A3E4-61E3-4269-B011-04C3C3098026} - (no file)
O21 - SSODL: alofkmn - {D2ABF09F-B563-4034-94C7-61E10B51A06C} - (no file)
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: McAfee E-mail Proxy (Emproxy) - McAfee, Inc. - C:\PROGRA~1\COMMON~1\McAfee\EmProxy\emproxy.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Roxio Inc. - C:\WINDOWS\System32\ImapiRox.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: McAfee HackerWatch Service - McAfee, Inc. - C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
O23 - Service: McAfee Update Manager (mcmispupdmgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcupdmgr.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Protection Manager (mcpromgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Redirector Service (McRedirector) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: McAfee Privacy Service (MPS9) - McAfee, Inc. - C:\PROGRA~1\McAfee\MPS\mps.exe
O23 - Service: WMP54Gv4SVC - GEMTEKS - C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WLService.exe

--
End of file - 9145 bytes
Cocokure
Regular Member
 
Posts: 22
Joined: March 4th, 2008, 9:43 pm

Re: Stubborn problem with malware/rogue software - PLEASE HELP!!

Unread postby beynac » March 11th, 2008, 5:11 am

Good morning. :)

Your log looks a lot better, but there are still a few things which we need to remove. The "PrcViewer program" is part of SmitfraudFix. It is a tool that can also be used by malware, which is why it's being detected. You can delete SmitfraudFix from your desktop which should stop the warnings.

---------------------------------------------------------

I see that Viewpoint is installed. Viewpoint, Viewpoint Manager, Viewpoint Media Player are Viewpoint components which are installed as a side effect of installing other software, most notably AOL and AOL Instant Messenger (AIM). Viewpoint Manager is responsible for managing and updating Viewpoint Media Player’s components. You can disable this using the Viewpoint Manager Control Panel found in the Windows Control Panel menu. By selecting Disable auto-updating for the Viewpoint Manager -- the player will no longer attempt to check for updates. Anything that is installed without your consent is suspect. Read what Viewpoint says and make your own decision.
To provide a satisfying consumer experience and to operate effectively, the Viewpoint Media Player periodically sends information to servers at Viewpoint. Each installation of the Viewpoint Media Player is identifiable to Viewpoint via a Customer Unique Identifier (CUID), an alphanumeric identifier embedded in the Viewpoint Media Player. The Viewpoint Media Player randomly generates the CUID during installation and uses it to indicate a unique installation of the product. A CUID is never connected to a user's name, email address, or other personal contact information. CUIDs are used for the sole purpose of filtering redundant information. Each of these information exchanges occurs anonymously.

Viewpoint Manager is considered as foistware instead of malware since it is installed without user's approval but doesn't spy or do anything "bad". This may change, read Viewpoint to Plunge Into Adware.
I recommend that you remove the Viewpoint products; however, decide for yourself. To uninstall the the Viewpoint components (Viewpoint, Viewpoint Manager, Viewpoint Media Player):
  1. Click Start, point to Settings, and then click Control Panel.
  2. In Control Panel, double-click Add or Remove Programs.
  3. In Add or Remove Programs, highlight >>Viewpoint component<< , click Remove.
  4. Do the same for each Viewpoint component.

Please let me know what you decide.

---------------------------------------------------------

There are a couple of programs running which could interfere with our fix.

AVG Anti-Spyware Resident Shield

Please check the following settings:
  • Click the Shield icon at the top.
  • Under Resident shield is... make sure that this shows as inactive or not available in the free version.
  • Change it, if necessary.
    Close AVG Anti-Spyware.

Windows Defender:
  • Open Windows Defender
  • Click Tools => General Settings
  • Scroll down and uncheck Turn on real-time protection (recommended).
  • Click Save
  • Close Windows Defender

-------------------------------------------------------

Run HijackThis and click Scan and then check (tick) the following, if present (don't worry if any are missing):

O3 - Toolbar: ekvgsnw - {C04BC04E-1F31-4C85-801C-ACE5B1E84251} - C:\WINDOWS\ekvgsnw.dll (file missing)
O14 - IERESET.INF: START_PAGE_URL=http://mirs.peoplepc.com/?offername=PeoplePC Online Accelerated&userName=chrisgay&firstName=Crystal&qs=HGGPOEDPFCBJEDFHDNHENEMGAEAIMBPCBIOOBIGBAKIKNMCHPOOKOKECIJBAPABKBFOOIDHPCMADKFANHLLMIJHLMPAKLLOFPGDDNENNDBAMHLAGMIGGIJIMGFHFFGMJ|ECCDKDBBDGNMCNOPADEEAAGOBAF
O21 - SSODL: bxlrvps - {5189A3E4-61E3-4269-B011-04C3C3098026} - (no file)
O21 - SSODL: alofkmn - {D2ABF09F-B563-4034-94C7-61E10B51A06C} - (no file)


If you have uninstalled Viewpoint please also tick the following, if present:

O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O16 - DPF: {03F998B2-0E00-11D3-A498-00104B6EB52E} (MetaStreamCtl Class) - https://components.viewpoint.com/MTSIns ... index.html


Close down all programs, browsers and other open windows. Make sure that only the above items are checked and then click on Fix checked.

------------------------------------------------------

Update Java Runtime:

You are using an old version of Java. Sun's Java is sometimes updated in order to eliminate the exploitation of vulnerabilities in an existing version. For this reason, it's extremely important that you keep the program up to date, and also remove the older more vulnerable versions from your system. The most current version of Sun Java is: Java Runtime Environment Version 6 Update 5.
  • Go to http://java.sun.com/javase/downloads/index.jsp
  • Click on the link named Java Runtime Environment (JRE) 6 Update 5
  • Click on the radio button to Accept License Agreement
  • Click on Windows Offline Installation, Multi-language and save the downloaded file to your desktop
  • Go to Start => Control Panel => Add or Remove Programs
  • Uninstall all old versions of Java (Java 2 Runtime Environment, JRE or JSE)
  • Reboot your computer
  • Delete the folder C:\Program Files\Java, if present
  • Install the new version by running the newly-downloaded file, and follow the on-screen instructions.
  • Reboot your computer

----------------------------------------------------

Malwarebytes’ Anti-Malware

Please open Malwarebytes’ Anti-Malware
  • Click on the Update tab
  • Click Check for updates
  • Let the program update
  • Click the Scanner tab
  • Tick Perform quick scan (Note: A full scan is not needed this time)
  • Click the Scan button
  • When the scan has finished, click OK, then Show Results
  • Be sure that everything is checked, and click Remove Selected
  • When completed, a report will open. Please post this as a reply to this thread
  • Click Exit

--------------------------------------------------

Please post the following, as a reply to this thread:
  • The Malwarebytes’ Anti-Malware report
  • A new HijackThis log

Please let me know how the computer is running now.
User avatar
beynac
MRU Honors Grad Emeritus
 
Posts: 1638
Joined: February 14th, 2006, 12:14 pm
Location: Norwich, England

Re: Stubborn problem with malware/rogue software - PLEASE HELP!!

Unread postby beynac » March 16th, 2008, 9:21 am

Good afternoon.

It's been a few days since I posted. Are you having problems with the fix? Please let me know if you still want our help with this.
User avatar
beynac
MRU Honors Grad Emeritus
 
Posts: 1638
Joined: February 14th, 2006, 12:14 pm
Location: Norwich, England

Re: Stubborn problem with malware/rogue software - PLEASE HELP!!

Unread postby Cocokure » March 17th, 2008, 12:32 am

Hello!

Thanks so much for following up with me -- haven't had a chance to get on the computer as I have had finals. Will definitely try your suggestions tonight and post again later.

Thanks again!

~Coco
Cocokure
Regular Member
 
Posts: 22
Joined: March 4th, 2008, 9:43 pm

Re: Stubborn problem with malware/rogue software - PLEASE HELP!!

Unread postby beynac » March 17th, 2008, 7:29 am

No problem! I hope the finals went OK.
User avatar
beynac
MRU Honors Grad Emeritus
 
Posts: 1638
Joined: February 14th, 2006, 12:14 pm
Location: Norwich, England

Re: Stubborn problem with malware/rogue software - PLEASE HELP!!

Unread postby Cocokure » March 18th, 2008, 12:16 am

Thanks for the well wishes! I'm just glad that classes are over -- at least for now! :cheers:

Well, I followed your instructions and deleted all the Viewpoint Manager files. I also removed and installed the new version of Java, but I have one question -- when I went to download the file, I was given two choices (jre-6u5-windows-i586-p-iftw AND jre-6u5-windows-i586-p). I didn't know which one to save, so I saved the latter version (which was the larger file). Was this correct?

Computer seems to be a lot better, although it's still a little slow (especially when booting up). The computer is about five years old, so do you think that this could be a factor?

I also ran Malwarebytes and HijackThis, as you instructed--

Here is the new Malwarebytes Report:

Malwarebytes' Anti-Malware 1.08
Database version: 499

Scan type: Quick Scan
Objects scanned: 29743
Time elapsed: 21 minute(s), 16 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

And, here is the new HijackThis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:04:20 AM, on 3/18/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\WINDOWS\Explorer.EXE
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\PROGRA~1\McAfee\MPS\mps.exe
C:\Program Files\McAfee\MPS\mpsevh.exe
C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Dell AIO Printer A940\dlbabmon.exe
C:\Program Files\Fisher-Price\FP3 Player\sspnotifier.exe
C:\Program Files\Napster\napster.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\devldr32.exe
C:\Program Files\Greetings Workshop\GWREMIND.EXE
C:\PROGRA~1\MUSICM~1\MUSICM~1\MMDiag.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WLService.exe
C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WMP54Gv4.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mim.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\PROGRA~1\mcafee\VIRUSS~1\scriptcl.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [Dell AIO Printer A940] "C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe"
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~1\mimboot.exe
O4 - HKLM\..\Run: [SSP Notifier] C:\Program Files\Fisher-Price\FP3 Player\sspnotifier.exe
O4 - HKLM\..\Run: [NapsterShell] C:\Program Files\Napster\napster.exe /systray
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: Greetings Workshop Reminders.lnk = C:\Program Files\Greetings Workshop\GWREMIND.EXE
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemyfios.verizon.net/sdcC ... gctlcm.cab
O16 - DPF: {3BFFE033-BF43-11D5-A271-00A024A51325} (iNotes6 Class) - https://md-mail01.laureate-inc.com/iNotes6W.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/share ... insctl.cab
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/common/groove/gx/GrooveAX28.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/share ... cgdmgr.cab
O16 - DPF: {C4925E65-7A1E-11D2-8BB4-00A0C9CC72C3} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712/4h/ ... taller.exe
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: McAfee E-mail Proxy (Emproxy) - McAfee, Inc. - C:\PROGRA~1\COMMON~1\McAfee\EmProxy\emproxy.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Roxio Inc. - C:\WINDOWS\System32\ImapiRox.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: McAfee HackerWatch Service - McAfee, Inc. - C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
O23 - Service: McAfee Update Manager (mcmispupdmgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcupdmgr.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Protection Manager (mcpromgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Redirector Service (McRedirector) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: McAfee Privacy Service (MPS9) - McAfee, Inc. - C:\PROGRA~1\McAfee\MPS\mps.exe
O23 - Service: WMP54Gv4SVC - GEMTEKS - C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WLService.exe

--
End of file - 8356 bytes

Am I looking any better, now?

~Coco
Cocokure
Regular Member
 
Posts: 22
Joined: March 4th, 2008, 9:43 pm

Re: Stubborn problem with malware/rogue software - PLEASE HELP!!

Unread postby beynac » March 18th, 2008, 12:34 pm

Hi Coco.

You did download the correct version of Java. The other one is the Online Installation. The HijackThis log and MBAM report are both clean. The age and spec of the computer could be factors in its slowness. You are running a McAfee Security Suite. These can be very resource-hungry. However, there are a few things we can do to, hopefully, speed things up a bit.

---------------------------------------------------

There are a number of unnecessary programs running at start up. Some of these can be prevented from running by 'fixing' them with HijackThis. Run HijackThis and click Scan and then check (tick) the lines shown in the following boxes, but bear in mind that these are optional - it's your decision. :)

DirectCD.exe (DirectCD) process can be removed to free up resources without compromising system performance. DirectCD primarily allows you to drag and drop files onto a suitably formatted CD-RW disc. Unless you use this on a frequent basis, it isn't required and is available via Start -> Programs. Start the program before inserting a DirectCD formatted CD-RW in the drive. A re-boot is recommended if you close Adaptec DirectCD before re-opening it again later. This program is not required to start automatically as you can start it manually if you need it. It is advised that you disable this program so that it does not take up necessary resources. Many users have reported this process slows their boot time. It may be worthwhile to fix it with HijackThis. Item to fix in HijackThis:

O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"

You have realsched.exe (RealPlayer's autoupdate program) running at Startup. This is RealPlayer's autoupdate program and is not necessary for the program to function properly. realsched.exe is a program which schedules for manual update checks for Real Networks products. This is a non-essential process. Disabling or enabling this is down to user preference however disabling may prevent notification of updates. It is considered to be a resource hog. You will still be able to start it manually if you need it. You can fix this with HijackThis, but you will need to change the setting in RealPlayer itself to keep it from resetting itself. Item to fix in HijackThis:

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

mim.exe (Musicmatch Jukebox Process) process can be removed to free up resources without compromising system performance. mim.exe belongs to the Musicmatch Jukebox software. Musicmatch Jukebox is a multimedia application supporting most known media formats. mim.exe is a GUI-less application that provides much of the functionality needed by the Musicmatch Jukebox as well as improves the start up time of MusicMatch Jukebox. This is a non-essential process. Disabling or enabling it is down to user preference. Item to fix in HijackThis:

O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~1\mimboot.exe

You have a startup item for Fisher Price FP3 Player. I can't find any information about this but I think that it could be just a program which advises you of updates to the FP3 Player software. I suggest that you open the program and untick any "auto-update" options. Obviously, you would then have to remember to manually check for updates. Do not fix the relevant line in HijackThis. We should only do this if we are sure what the process is for.

You have Napster running at startup. This is unnecessary as you can start the program manually when required. Item to fix in HijackThis:

O4 - HKLM\..\Run: [NapsterShell] C:\Program Files\Napster\napster.exe /systray

Java Update IMO this is not effective in keeping you advised of updates. It is better to check manually. It can be disabled form the Java Control Panel (Go to Start > Control Panel > Java and untick the automatic updates option).


Close down all programs, browsers and other open windows. Make sure that only the above items are checked and then click on Fix checked.

If you later wish to reverse any of the items 'fixed' with HijackThis:

  • Open HijackThis and click on the Open the Misc Tools section button
  • Click on the Backups button
  • Select the lines that you wish to restore
  • Click the Restore button (top right)

-----------------------------------------------

I suggest that you run ATF Cleaner on a regular basis as this will prevent temporary files from slowing your computer. It is also worth running Malwarebytes' Anti-Malware scans on a regular basis. Make sure that you update the program first.

Please let me know whether you have any questions.
User avatar
beynac
MRU Honors Grad Emeritus
 
Posts: 1638
Joined: February 14th, 2006, 12:14 pm
Location: Norwich, England

Re: Stubborn problem with malware/rogue software - PLEASE HELP!!

Unread postby Elrond » March 23rd, 2008, 1:08 pm

Due to lack of response this topic is now closed.

If you still need help open a new thread in the Malware Removal forum and wait for a new helper.

If you have been helped and wish to donate to help with the costs of this volunteer site, please read Donations For Malware Removal

Elrond
User avatar
Elrond
Admin/Teacher Emeritus
 
Posts: 8818
Joined: February 17th, 2005, 9:14 pm
Location: Jerusalem
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