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MonaRonaDona Virus

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MonaRonaDona Virus

Unread postby veronicaw » March 4th, 2008, 9:19 pm

I have this virus. Have run a scan and am attaching the log. Any help would be appreciated. This is a very aggrevating virus.
You do not have the required permissions to view the files attached to this post.
veronicaw
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Re: MonaRonaDona Virus

Unread postby dan12 » March 5th, 2008, 12:32 am

Hi,veronicaw, and welcome to malwareremoval forums

I'm dan12, I'll be glad to help you with your computer problems.

Please observe these rules while we work:
  • Perform all actions in the order given.
  • If you don't know, stop and ask! Don't keep going on.
  • Please reply to this thread. Do not start a new topic.
  • Stick with it till you're given the all clear.
  • REMEMBER, ABSENCE OF SYMPTOMS DOES NOT MEAN THE INFECTION IS ALL GONE.
If you can do these things, everything should go smoothly.
  • Please note you'll need to have Administrator priviledges to perform the fixes. (XP accounts are Administrator by default)
  • Please let me know if you are using a computer with multiple accounts, as this can affect the instructions given.
It may be helpful to you to print out or take a copy of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

I'm presently looking over your log and hope not to be too long.
Will be back with you as soon as I can.

When you post the highjack log can you copy and paste into the forum and not attach it.
Thanks dan
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Re: MonaRonaDona Virus

Unread postby dan12 » March 5th, 2008, 12:43 am

Firstly
You aren't running Anti Virus Software

Anti-virus software are programs that detect, cleanse, and erase harmful virus files on a computer, Web server, or network.
Unchecked, virus files can unintentionally be forwarded to others, including trading partners and thereby spreading infection. Because new viruses regularly emerge, anti-virus software should be updated frequently. Anti-virus software can scan the computer memory and disk drives for malicious code. They can alert the user if a virus is present, and will clean, delete (or quarantine) infected files or directories. Please download a free anti-virus software from one these excellent vendors NOW:

1) Antivir PersonalEditionClassic
-Free anti-virus software for Windows.
-Detects and removes more than 50,000 viruses. Free support.
2) avast! 4 Home Edition
-Anti-virus program for Windows.
-The home edition is freeware for noncommercial users.
3) AVG Anti-Virus Free Edition
-Free edition of the AVG anti-virus program for Windows.


There is no sign of a Third Party Firewall installed on your system.
As the term conveys, a firewall is an extra layer of security installed onto computers, which restricts access to systems from the outside world. Firewalls protect against hackers and malicious intruders. I want you to download a free firewall NOW from one of these excellent vendors:

There are several possible reasons for the Firewall not showing.
  1. You are using Windows Firewall. This is not recommended as it will only stop incoming material. It permits all outgoing traffic.
  2. You are using a hardware firewall. It should be complemented with a Third Party Software Firewall
  3. You have a firewall, but you disabled it. Please re-enable it.
  4. You don't have a firewall at all.

If you don't have a third party firewall, please get ONE firewall and install it. Restart the computer for changes to take effect.

Online Armor
Comodo Personal Firewall

Please post back a new HijackThis log after installing the firewall.

Thanks dan :)
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Re: MonaRonaDona Virus

Unread postby veronicaw » March 5th, 2008, 10:06 pm

I dowloaded AntiVir and Comodo. The MonaRonaDona was located and the message on my desktop went away. I'm able to use Window Messenger again. However, my Task Manager is disabled still and the headers on Internet Explorer still say MonaRonaDona at the end.

Thank you and what's next.
veronicaw
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Re: MonaRonaDona Virus

Unread postby dan12 » March 6th, 2008, 4:24 am

Hi,veronicaw,

Click Start/Programs/Startup, right click the SRVSPOOL.EXE entry and delete it


Delete bad programs
  • Click Start
  • Go to Control Panel
  • Go to Add/Remove Programs
  • Find and click Remove for the following (if present). It could be that they have a space or something between it , but it has to look like it:
  • RegistryCleanFix2008

**Take care when answering any questions posed by an uninstaller. Some questions may be worded to deceive you into keeping the program.

Run HijackThis, select Do a system scan only and place checks against the following entries (if they are still present)

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = MonaRonaDona
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O4 - HKCU\..\Run: [RegistryCleanFixMFC] C:\Program Files\RegistryCleanFix2008\RegistryCleaner2008.exe
O4 - HKCU\..\Run: [Windows] C:\Documents and Settings\All Users\Start Menu\Programs\Startup\SRVSPOOL.exe
O4 - Global Startup: SRVSPOOL.exe

WITH ALL OTHER WINDOWS CLOSED Click on Fix Checked and exit

Right click start, In the drop down menu click "Explore" Then navigate to each file\ folder in the left hand pane, which will reveal its content in the right hand pane, highlight file or folder right click and Delete, if present:

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\SRVSPOOL.exe



: Malwarebytes' Anti-Malware :

Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform full scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\\Documents and Settings\\Username\\Application Data\\Malwarebytes\\Malwarebytes' Anti-Malware\\Logs\\mbam-log-date (time).txt

----------------

please do an online scan with Kaspersky Online Scanner

Note! You will need to change your browser over to Internet explorer for the scan!

Click on Kaspersky Online Scanner

You will be prompted to install an ActiveX component from Kaspersky, Click Yes.
  • The program will launch and then start to download the latest definition files.
  • Once the scanner is installed and the definitions downloaded, click Next.
  • Now click on Scan Settings
  • In the scan settings make that the following are selected:
  • Scan using the following Anti-Virus database:
  • Extended (If available otherwise Standard)
  • Scan Options:
  • Scan Archives
  • Scan Mail Bases
  • Click OK
  • Now under select a target to scan select My Computer
  • The scan will take a while so be patient and let it run. Once the scan is complete it will display if your system has been infected.
  • Now click on the Save as Text button:
  • Save the file to your desktop.
  • Copy and paste that information in your next post.

Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75 %. Once the license accepted, reset to 100%.



Please include in your next post:
  • Malwarebytes log
  • Kaspersky scan log
  • New highjackthis log

Thanks dan
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Re: MonaRonaDona Virus

Unread postby veronicaw » March 6th, 2008, 11:59 pm

I did a search and do not have SRVSPOOL.EXE on my computer.

I went to add remove and do not find RegistryCleanFix2008, however, it opens on my screen when i boot up. When I first found this virus, i removed RegistryCleanFix2008 with add remove. It still opens when i boot up.

I figured I needed to let you know this before I went any further.
veronicaw
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Re: MonaRonaDona Virus

Unread postby dan12 » March 7th, 2008, 3:23 am

That's ok, thanks for letting me know.
Please continue :)
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Re: MonaRonaDona Virus

Unread postby veronicaw » March 10th, 2008, 10:04 pm

Malwarebytes' Anti-Malware 1.08
Database version: 476

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 79515
Time elapsed: 18 minute(s), 28 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Pookie_2\Desktop\Security Updates.url (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\Francis\Desktop\Security Updates.url (Rogue.Link) -> Quarantined and deleted successfully.


Kaperky (?) didn't offer me the save as text option.
veronicaw
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Re: MonaRonaDona Virus

Unread postby dan12 » March 11th, 2008, 4:39 am

Let's check your IE settings and see if we can get an online scan going.

  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click on the Security tab
  • Click the Internet icon so it becomes highlighted.
  • Click on Default Level and click Ok
  • Click on the Custom Level button.
    • Change the Download signed ActiveX controls to Prompt
    • Change the Download unsigned ActiveX controls to Disable
    • Check that Script ActiveX controls marked safe for scripting is set to Enabled or Prompt
    • Check that Run ActiveX controls and plugins is Enabled
    • Change the Initialise and script ActiveX controls not marked as safe to Disable
    • Change the Installation of desktop items to Prompt
    • Change the Launching programs and files in an IFRAME to Prompt
    • Change the Navigate sub-frames across different domains to Prompt
    • Check that Active Scripting is set to Enabled
    • When all these settings have been made, click on the OK button.
    • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.
Open a new IE window and try to run the online scan.

Note:Don't forget to make a note of the standard settings, and ensure the you resets after the scan.

--------------------------

Check the instruction and try again for the scan

1 - Kaspersky Online Scan
With the exception of Internet Explorer, which must be used for this scan, keep ALL programs closed
Please do an online scan with >Kaspersky Online Scanner<. You will be prompted to install an ActiveX component from Kaspersky, Click Yes.
Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75%. Once the licence accepted, reset to 100%.
  • The program will launch and then start to download the latest definition files.
  • Once the scanner is installed and the definitions downloaded, click Next.
  • Now click on Scan Settings
  • In the scan settings make sure that the following are selected:
    o Scan using the following Anti-Virus database:
    + Extended (If available otherwise Standard)
    o Scan Options:
    + Scan Archives
    + Scan Mail Bases
  • Click OK
  • Now under select a target to scan select My Computer
  • The scan will take a while so be patient and let it run.
  • Please do not use your computer while the scan is running. Once the scan is complete it will display if your system has been infected.
  • Click the Save Report As... button (see red arrow below)

    Image

  • In the Save as... prompt, select Desktop
  • In the File name box, name the file KasScan-ddmmyy (or similar)
  • In the Save as type prompt, select Text file (see below)

    Image

  • Copy and paste the report in your next post.
Note: It is recommended to disable onboard antivirus program and antispyware programs while performing scans so there are no conflicts and to speed up scan time.
Please don't go surfing while your resident protection is disabled!
Once scan is finished remember to re-enable resident antivirus protection along with whatever antispyware application you use.
----------------------

If you still have no luck in getting a kaspersky scan run

Run Panda's ActiveScan from here and perform a full system scan.
- Once you are on the Panda site click the "Scan your PC" button
- A new window will open...click the big "Check Now" button
- Enter your Country
- Enter your State/Province
- Enter your e-mail address and click send
- Select either Home User or Company
- Click the big Scan Now button
- If it wants to install an ActiveX component allow it
- It will start downloading the files it requires for the scan (Note: It will take a couple minutes)
- Click on "Local Disks" to start the scan
- Save the log file to your desktop

pease post scan report and a fresh HJT log
dan
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Re: MonaRonaDona Virus

Unread postby Elrond » March 16th, 2008, 9:06 am

Due to lack of response this topic is now closed.

If you still need help open a new thread in the Malware Removal forum and wait for a new helper.

If you have been helped and wish to donate to help with the costs of this volunteer site, please read Donations For Malware Removal

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