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fake trojan pop up

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fake trojan pop up

Unread postby mtbcc5 » February 18th, 2008, 9:28 pm

Hi, I have windows Vista and we have the fake trojan pop up: system error, your computer was infected by a unknown trojan.....etc.. I would appreciate any help to rid my computer of this. I have attached my log saved from hijak this.

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Re: fake trojan pop up

Unread postby Katana » February 22nd, 2008, 10:01 am

Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post a log in the HJT forum and wait for help.

Unless informed of in advance, failure to post replies within 5 days will result in this thread being closed.

Hello and welcome to the forums

My name is Katana and I will be helping you to remove any infection(s) that you may have.

Please observe these rules while we work:
1. If you don't know, stop and ask! Don't keep going on.
2. Please reply to this thread. Do not start a new topic.
3. Please continue to respond until I give you the "All Clear"
(Just because you can't see a problem doesn't mean it isn't there)

If you can do those three things, everything should go smoothly :D

I apologize for the delay in responding, but as you can probably see the forums are quite busy
and sometimes a post manages to slip by us.
Unfortunately there are far more people needing help than there are helpers.


What Anti Virus do you use ?

Submit a File For Analysis
We need to have the files below Scanned by Uploading them/it to Virus Total

Please visit Virustotal
Copy/paste the the following file path into the window
Click Submit/Send File
Please post back, to let me know the results.

If Virustotal is too busy please try Jotti

Malwarebytes' Anti-Malware

Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform full scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\\Documents and Settings\\Username\\Application Data\\Malwarebytes\\Malwarebytes' Anti-Malware\\Logs\\mbam-log-date (time).txt

Installed Programs

Please could you give me a list of the programs that are installed.
  • Start HijackThis
  • Click on the Misc Tools button
  • Click on the Open Uninstall Manager button.
You will see a list with the programs installed in your computer.
Click on save list button and specify where you would like to save this file.
When you press Save button a notepad will open with the contents of that file.
Simply copy and paste the contents of that notepad into your next post.
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Re: fake trojan pop up

Unread postby Gary R » February 28th, 2008, 8:59 am

Due to lack of response this topic is now closed.

If you still need help open a new thread in the Malware Removal forum and wait for a new helper.

If you have been helped and wish to donate to help with the costs of this volunteer site, please read Donations For Malware Removal

Gary R
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Gary R
Posts: 21810
Joined: June 28th, 2005, 11:36 am
Location: Yorkshire

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