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Malware driving me crazy

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Malware driving me crazy

Unread postby dubsatbgu » January 11th, 2008, 11:56 am

I'm getting the "Your computer was infected by unknown trojan. It's dangerous for your sytem (critical files can be lost)! Click OK to download teh antispyware program to clean your system! (Recommended)

Here is what came up after doing hijackthis:



Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:51:44 PM, on 1/11/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\system32\basfipm.exe
C:\Program Files\GW\GBUSSNet Client 4.6\cvpnd.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Dell\OpenManage\Client\Iap.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Apoint\Apntex.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\Logitech\QuickCam10\QuickCam10.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\LVComSX.exe
C:\Program Files\Cisco Systems\Clean Access Agent\CCAAgent.exe
C:\Palm\Hotsync.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Java\jre1.6.0_02\bin\jucheck.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\LSUpdateManager.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://www.bgu.ac.il/proxy.pac
R3 - URLSearchHook: AOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O2 - BHO: (no name) - {83CEFEA6-5691-47BE-8737-DA0C3C5AF788} - C:\WINDOWS\ualaatpi.dll (file missing)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Office toolbar - {F0B18D6F-3541-4AB4-A231-79F15FA29ED1} - C:\WINDOWS\sysosa.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKLM\..\Run: [IntelWireless] C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [NI.UWA6P_0001_N69M0303] "C:\Documents and Settings\Warren\Local Settings\Temporary Internet Files\Content.IE5\WXYZINKL\WinAntiVirusPro2006Installer[1].exe" -nag
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe"
O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\QuickCam10\QuickCam10.exe" /hide
O4 - HKLM\..\RunServices: [stratas] lockx.exe
O4 - HKCU\..\Run: [stratas] lockx.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O4 - Startup: Clean Access Agent.lnk = C:\Program Files\Cisco Systems\Clean Access Agent\CCAAgent.exe
O4 - Startup: HotSync Manager.LNK = C:\Palm\Hotsync.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: GW GBUSSNet Client 4.6.lnk = C:\Program Files\GW\GBUSSNet Client 4.6\vpngui.exe
O4 - Global Startup: HOTSYNCSHORTCUTNAME.lnk = C:\Palm\Hotsync.exe
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
O4 - Global Startup: Post-it® Software Notes Lite.lnk = C:\Program Files\3M\PSNLite\PsnLite.exe
O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 2.0\resources\en-US\local\search.html
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab
O16 - DPF: {31E68DE2-5548-4B23-88F0-C51E6A0F695E} (Microsoft PID Sniffer) - https://support.microsoft.com/OAS/ActiveX/odc.cab
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} - http://ipgweb.cce.hp.com/rdqna/downloads/sysinfo.cab
O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - http://upload.facebook.com/controls/Fac ... oader3.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/Fac ... loader.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupda ... 5165087156
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - http://www.shockwave.com/content/heavyw ... der_v6.cab
O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: ualaatpi - C:\WINDOWS\ualaatpi.dll (file missing)
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Broadcom ASF IP monitoring service v6.0.4 (BAsfIpM) - Broadcom Corp. - C:\WINDOWS\system32\basfipm.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\GW\GBUSSNet Client 4.6\cvpnd.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Iap - Dell Inc - C:\Program Files\Dell\OpenManage\Client\Iap.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown owner - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: WLANKEEPER - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

--
End of file - 15269 bytes
dubsatbgu
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Posts: 8
Joined: January 11th, 2008, 11:41 am
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Re: Malware driving me crazy

Unread postby Simon V. » January 13th, 2008, 9:02 am

Hello, and welcome to the forum.

My name is Simon V., and I'll be glad to help you with your computer problems.

I'm afraid I have unpleasant news for you. You have been infected by W32/Sdbot-ADD. This infection allows outsiders complete access to every keystroke, account, and password you use while on this machine.

IF this computer has been used for any kind of important data, my best recommendation is to disconnect from the internet, reformat the entire drive and reinstall your operating system and applications.

We can likely clean the infected files off the computer, and if you wish we will attempt to do so, but we cannot be sure that the infection didn't do something to your system to reduce the system security. If that's the case, you could be subject to another attack or takeover as soon as you reconnect to the internet, even after removal of the infection.

The decision whether to reformat or not should be based on what you use the computer for. If the computer has been used for any important data, you are strongly advised to do the following, immediately:

  • Disconnect the infected computer from the internet and from any networked computers until the computer can be cleaned.
  • Back up all important data on the machine. Do not back up any applications (programs) or executable files (.dll, .exe, .scr, .bat, .cmd, .vbs, .sys). Those should be reinstalled from the original CD's or websites.
  • If you have used this computer for shopping, banking, or any transactions relating to your financial well being, call all of your banks, credit card companies and financial institutions, informing them that you may be a victim of identity theft, and to put a watch on your accounts or change all your account numbers.
  • From a clean computer, change ALL your online passwords - for ISP login, email, banks, financial accounts, PayPal, eBay, online companies, and any online forums or groups you belong to.
  • DO NOT change passwords or do any transactions while using the infected computer because the attacker will get the new password and transaction information.
  • Take any other steps you think appropriate for an attempted identity theft.

To help you understand more, please take some time to read the following articles:

What are Remote Access Trojans and why are they dangerous
How do I respond to a possible identity theft and how do I prevent it
When should do a reformat and reinstallation of my OS
Where to backup your files
How to backup your files in Windows XP
Restoring your backups

In your next reply, let me know how you want to proceed.
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Simon V.
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Re: Malware driving me crazy

Unread postby dubsatbgu » January 13th, 2008, 11:33 am

Thank you very much for getting back to me. In front of me I have the original CDs for:

"Drivers and Utilities Already Installed on Your Computer: For Reinstalling Dell Latitude System Software"

"Reinstallation CD: Microsoft Windows XP Professional Including Service Pack 2"

"Microsoft Office 2003"

I would like to back up my information and redo everything. Please advise as to how to do this. The most important information I have on this computer is (luckily) my music, art equipment, and vital school documents.

I am going to find someone with a portable hard drive to back up information once you give the go-ahead (if you could send directions too that'd be great).

Please advise, and thank you for your help so far.
dubsatbgu
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Posts: 8
Joined: January 11th, 2008, 11:41 am

Re: Malware driving me crazy

Unread postby dubsatbgu » January 13th, 2008, 11:47 am

Also, where I am, it might be hard to get a portable hard drive- is it possible to back everything up with CDs (if so, which ones?) A second point- I have about 20 gb of music (the bulk of what I need to save)-- please let me know the easiest way to do this.

Thanks for your help,
dubsatbgu
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Joined: January 11th, 2008, 11:41 am

Re: Malware driving me crazy

Unread postby dubsatbgu » January 13th, 2008, 12:53 pm

And another question for you (I hope I'm not bogging you down):

I have an ipod with all of the music and information that I want from my itunes: is there a way to use this to hold onto my itunes information (and to put it back onto my computer) for when I reinstall itunes onto the comp? If not, please advise as to what would be the best way to organize the music (the original sources of the music are scattered across the computer, and are not necessarily just from CDs/hard copies I put onto the computer or music downloaded from itunes itself), and would take a very long time just to find all these sources.

I have "Nero" to make copying onto DVDs easier using my DVD R/RW. All in all, I'd like to completely clean this sucker out, reinstall everything, and then reinstall many of my documents, music/media, some random programs (I don't have the disc anymore for my photoshop).

Again, thank you so much for your help- I've taken your advice and have called all appropriate parties so far.

dubsatbgu
dubsatbgu
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Posts: 8
Joined: January 11th, 2008, 11:41 am

Re: Malware driving me crazy

Unread postby Simon V. » January 13th, 2008, 1:24 pm

Hi :)

It would be easiest to backup your data to an external hard drive. If you don't have one, dvd's are a good alternative, but it'll take longer. You can read the last 3 links in my previous post for more information.

For your iTunes question, I'm not sure. I use the program myself, do you mean the information needed for all your lists to display properly? What information is on your iPod exactly, and what information do you want to backup from your computer?
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Simon V.
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Re: Malware driving me crazy

Unread postby dubsatbgu » January 13th, 2008, 2:03 pm

Hi-thanks for getting back to me. What I am speaking of is definitely the information to display the lists properly (I've got a thing for 'playlists'), as well as all of the music/media on it. On my ipod are the following: a ton (close to 20 gb) of music (important), cover art (important), some maps (not important), and an episode of '24' (also not important).

I would like to backup from my computer:
-anything (feasible) relating to my itunes
-word documents
-photographs (not vital)
-Adobe reader/photoshop
-some other small programs (nothing 100% vital)

Also, someone mentioned the sites: "www.humyo.com" and "www.backup.com" as alternatives for an actual external hard drive. Are these legitimate/do they work?

Also, I'm close to being ready to clean up/wipe out/start anew.

Again, thank you so much for your help so far-- you have no idea how much of a godsend this forum and your advice has been for me so far!


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Re: Malware driving me crazy

Unread postby Simon V. » January 13th, 2008, 2:12 pm

Hi :)

Those sites look legitimate to me, never used one before though.

For iTunes, have a look at these sites:

http://uneasysilence.com/how-to-backup- ... ws-itunes/
http://docs.info.apple.com/article.html?artnum=302392

Let me know whether that helped.
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Re: Malware driving me crazy

Unread postby Simon V. » January 17th, 2008, 2:23 am

Do you still need help?
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Re: Malware driving me crazy

Unread postby NonSuch » January 19th, 2008, 3:18 pm

Due to lack of response this topic is now closed.

If you still need help open a new thread in the Malware Removal forum and wait for a new helper.

If you have been helped and wish to donate to help with the costs of this volunteer site, please read Donations For Malware Removal
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