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Malware Removal Instructions

Potentially Harmful Pop Ups!!!!!!

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Re: Potentially Harmful Pop Ups!!!!!!

Unread postby chryssi2001 » January 17th, 2008, 7:38 am

Hello Piankhi,

Please download ATF cleaner
Make sure that all browser windows are closed.
    Double-click ATF-Cleaner.exe to run the program.
    Under Main choose: Select All
    Click the Empty Selected button.
If you use Firefox browser
    Click Firefox at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browser
    Click Opera at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
--------------------------------------------------
Time for some housekeeping
  • Click START then RUN
  • Now type Combofix /u in the runbox and click OK
  • Image
The above procedure will:
  • Delete the following:
    • ComboFix and its associated files and folders.
    • VundoFix backups, if present
    • The C:\Deckard folder, if present
    • The C:_OtMoveIt folder, if present
  • Reset the clock settings.
  • Hide file extensions, if required.
  • Hide System/Hidden files, if required.
  • Reset System Restore.
--------------------------------------------------
Congratulations you are clean! :)
Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Here are some free programs I recommend that could help you improve your computer's security.

Ad-aware 2007
Download it from here
Find here the tutorial on how to use Adaware properly here

Spybot Search and Destroy 1.5.1
Download it from here. Just choose a mirror and off you go.
Find here the tutorial on how to use Spybot properly here
Find here changes from older version 1.4 here

Install Spyware Guard
Download it from here
Find here the tutorial on how to use Spyware Guard here

Install SpyWare Blaster
Download it from here
Find here the tutorial on how to use Spyware Blaster here

Install WinPatrol
Download it from here
Here you can find information about how WinPatrol works here

Install FireTrust SiteHound
Download it from here

Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.

Visit Microsoft often to get the latest updates for your computer.
http://www.update.microsoft.com

Please check out Tony Klein's article "How did I get infected in the first place?"

Read some information here how to prevent Malware.

Happy safe surfing!
--------------------------------------------------
Please post back and let me know if that message dissappeared. ;)
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chryssi2001
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Re: Potentially Harmful Pop Ups!!!!!!

Unread postby Piankhi » January 17th, 2008, 12:09 pm

Thank you VERY much Chrissy!!!

I just had a couple more things to ask you. The last time I got assistance I was told not to run Mcafee site advisor and Site Hound at the same time. I downloaded sitehound because I think it is at detecting potentially harmful sites than the Mcafee version. How do I remove or disable Mcafee. I cant' figure it out. Also should I run AVG anti spyware periodically I already use spyware blaster as well.

Also my home page is not looking the same and it states that I need to install adobe flash player 7 but when I tried to download it the computer said it could not download the plugin. Can you help me with that??
Piankhi
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Posts: 24
Joined: September 25th, 2007, 8:14 pm

Re: Potentially Harmful Pop Ups!!!!!!

Unread postby chryssi2001 » January 17th, 2008, 2:14 pm

Hi Piankhi,

Thank you VERY much Chrissy!!!
You are welcome :)

I just had a couple more things to ask you. The last time I got assistance I was told not to run Mcafee site advisor and Site Hound at the same time. I downloaded sitehound because I think it is at detecting potentially harmful sites than the Mcafee version. How do I remove or disable Mcafee. I cant' figure it out.

I do have both on my pc. There is no harm if you run both.

If you still want to remove it:
Go to Add/Remove programs to remove McAfee SiteAdvisor.
If you have difficulty, open your Browser, Tools, Go to Manage Add/Ons, Enable or Disable Add/Ons, scroll down find McAfee SiteAdvisor and disable it. Then try to remove it again via Add/Remove Programs.

You can disable it and don't remove it if you wish.

Also should I run AVG anti spyware periodically I already use spyware blaster as well.

Yes that would be good!
You can also use ATF cleaner periodically to clean your cookies and Temporary Files.
It's very easy to use.;)

Also my home page is not looking the same and it states that I need to install adobe flash player 7 but when I tried to download it the computer said it could not download the plugin. Can you help me with that??

I see you have both IE7 and Mozilla Firefox installed.
Did you try with both to install adobe flash player 7 and still can't?

Here is the link to Adobe Flash Player support page, it might help you.
Last edited by chryssi2001 on January 17th, 2008, 3:48 pm, edited 1 time in total.
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Re: Potentially Harmful Pop Ups!!!!!!

Unread postby Piankhi » January 17th, 2008, 2:48 pm

The flash player download worked for IE but not for Firefox. I think I will run both Sitehound and Mcafee sit advisor since there is no conflict in the system.

I will try to get support help from adobe or comcast. Do you have any orther suggestions for me in regards to this issue?

Also will I need to update Java file periodically? If so How should I go about doing that to ensure I have the most updated version of Java?
Piankhi
Regular Member
 
Posts: 24
Joined: September 25th, 2007, 8:14 pm

Re: Potentially Harmful Pop Ups!!!!!!

Unread postby chryssi2001 » January 17th, 2008, 3:36 pm

Hello Piankhi,

I will try to get support help from adobe or comcast.

It's the best place to get support, because it's their product.

Also will I need to update Java file periodically? If so How should I go about doing that to ensure I have the most updated version of Java?

Keep Java link from my post here in your favorites, and check it occassionally.

You can visit occassionally this site also just to ensure that everything on your pc is updated.
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chryssi2001
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Re: Potentially Harmful Pop Ups!!!!!!

Unread postby Piankhi » January 17th, 2008, 5:44 pm

:) Thanks again Chrissy for all of your help. I did get the flash player issue resolved. I will follow ALL of your advice. :cheers:
Piankhi
Regular Member
 
Posts: 24
Joined: September 25th, 2007, 8:14 pm

Re: Potentially Harmful Pop Ups!!!!!!

Unread postby chryssi2001 » January 18th, 2008, 2:11 am

Thanks again Chrissy for all of your help. I did get the flash player issue resolved.


You are welcome.
I am glad you flash player issue is resolved.

Happy surfing! :)
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Re: Potentially Harmful Pop Ups!!!!!!

Unread postby Blade81 » January 18th, 2008, 1:42 pm

Glad we could be of assistance.

This topic is now closed. If you wish it
reopened, please send us an email to 'admin at malwareremoval.com' with a link to your thread.


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