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i386p makes the internet not work

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i386p makes the internet not work

Unread postby kjohnson » December 21st, 2007, 7:45 pm

I'm running Windows XP SP2, IE 7, Mozilla Firefox, Norton Anti Virus, and Zone Alarm. I'm also running CYBERsitter version 9, although I've been running that for a long time without any problems. I have three user logons two with admin privileges one without.
For a couple of weeks, every time I boot the system I am unable to use Internet Explorer or Firefox. When I open IE I get a message saying "Internet Explorer cannot display the webpage" and allows me to "Diagnose Connection Problems." I click on it and a few moments later I get this message:
Quote:
Windows has detected a problem with the following layered service provider (LSP): i386p. Would you like to remove this LSP? This computer might need to be restarted to restore network connectivity.
I click "yes" to remove the LSP and then select the option to view the diagnostic log. It shows the following:

WinSock Diagnostic
WinSock status

info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.
error Provider entry i386pMSAFD Tcpip [TCP/IP] -> MSAFD Tcpip [TCP/IP] could not perform simple loopback communication. Error 10106.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test.
error Provider entry i386pMSAFD Tcpip [UDP/IP] -> MSAFD Tcpip [UDP/IP] could not perform simple loopback communication. Error 10106.
error Provider entry RSVP UDP Service Provider could not perform simple loopback communication. Error 10104.
error Provider entry RSVP TCP Service Provider could not perform simple loopback communication. Error 10104.
error A connectivity problem exists with an installed LSP.
action Automated repair: Remove LSP
action Provider i386pMSAFD Tcpip [TCP/IP] was successfully removed.
action Provider i386pMSAFD Tcpip [UDP/IP] was successfully removed.
action Provider i386pMSAFD Tcpip [RAW/IP] was successfully removed.
action Provider i386pRSVP UDP Service Provider was successfully removed.
action Provider i386pRSVP TCP Service Provider was successfully removed.
action Provider i386p was successfully removed.
info System restart required


Then a message tells me the computer needs to be restarted. When I click "yes" the computer reboots. If I login to one of the account with admin privileges, the LSP entires reappear, again blocking me from using IE. However, if I just close IE without rebooting, and then reopen IE, everything works fine --- until the next time I reboot. I can also logon to the account without admin privileges after rebooting and everything works fine.

I ran Norton Antivirus virus scan and it found nothing. I also ran Spybot - Search & Destroy, and SUPERAntiSpyware. Nothing!

I have run the HijackThis system scan and this is the log file:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:25:33 PM, on 12/21/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\Cyb2k.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\DOCUME~1\Admin\LOCALS~1\Temp\200784193421_mcinfo.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Handspring\HOTSYNC.EXE
C:\WINDOWS\system32\pctspk.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\winlogon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\Downloaded Program Files\xclean_micro.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O4 - HKLM\..\Run: [C2K] C:\WINDOWS\Cyb2k.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [msci] C:\DOCUME~1\Admin\LOCALS~1\Temp\200784193421_mcinfo.exe /insfin
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton AntiVirus\osCheck.exe"
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKUS\S-1-5-21-1644491937-492894223-1957994488-1005\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl (User 'Family')
O4 - HKUS\S-1-5-21-1644491937-492894223-1957994488-1005\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'Family')
O4 - HKUS\S-1-5-21-1644491937-492894223-1957994488-1005\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Family')
O4 - S-1-5-21-1644491937-492894223-1957994488-1005 Startup: HotSync Manager.lnk = C:\Program Files\Handspring\HOTSYNC.EXE (User 'Family')
O4 - S-1-5-21-1644491937-492894223-1957994488-1005 User Startup: HotSync Manager.lnk = C:\Program Files\Handspring\HOTSYNC.EXE (User 'Family')
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Handspring\HOTSYNC.EXE
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {54B52E52-8000-4413-BD67-FC7FE24B59F2} (EARTPatchX Class) - http://www.ea.com/downloads/rtpatch/v2/EARTPX.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupda ... 2753437291
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftup ... 3785870785
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan ... asinst.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\isPwdSvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: PCTEL Speaker Phone (Pctspk) - PCtel, Inc. - C:\WINDOWS\system32\pctspk.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 8185 bytes
I would appreciate any help you can offer.
kjohnson
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Posts: 3
Joined: December 20th, 2007, 4:01 pm
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Re: i386p makes the internet not work

Unread postby kjohnson » December 22nd, 2007, 8:12 pm

almost on a whim I decide to uninstall Cybersitter and then I reinstalled it, and now everything works fine. Cybersitter must have gotten corrupted.
kjohnson
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Posts: 3
Joined: December 20th, 2007, 4:01 pm

Re: i386p makes the internet not work

Unread postby Katana » December 28th, 2007, 8:27 am

Sorry for the delay, I'm glad you got sorted.
Do you need any further help ?
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Katana
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Re: i386p makes the internet not work

Unread postby kjohnson » December 28th, 2007, 10:35 am

No thanks, I actually just got an email from cybersitter and they said that norton released updates and it was these updates that ended up corrupting cybersitter. For some reason the update viewed cybersitter as spyware, but norton fixed the problem so when I reinstalled cybersitter it all worked fine.
kjohnson
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Posts: 3
Joined: December 20th, 2007, 4:01 pm

Re: i386p makes the internet not work

Unread postby Katana » December 28th, 2007, 10:45 am

Thanks for letting us know :thumbup:
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Re: i386p makes the internet not work

Unread postby silver » January 3rd, 2008, 8:56 pm

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