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Help!CrashedXP-now get white screen only

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Help!CrashedXP-now get white screen only

Unread postby tryer7 » December 11th, 2007, 2:44 pm

I Sent in Hijackthis log and Smitfraud log on Dec. 9 after popup window said dll failed to initialize.I also had DRwatson debugger errors that froze my pc.I did safe mode and selective startup and determined that VEoh might be the cause.I deleted Veoh from my registry after backing up my system state with the backup wizard.I started in normal mode but kept getting Windows installer popups about many programs already installed.I reinstalled Installer but it didn't help.I then,yesterday ,used the Wizard to restore the system state and when it finished and my PC rebooted the screen went completely whie.I can't open it in safe mode(F8 key) or get Bios(F1 key)I have Recovery discs ,the bootable diagnostic and th PC-Doctor diagnostic cds I made when I 1st got the PC.Can Is ther a awy to save my files or do I have to do a complete reinsatll and wipe ouy everything?
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Re: Help!CrashedXP-now get white screen only

Unread postby Katana » December 14th, 2007, 7:09 pm

Hi Tryer,

It sounds like you have some serious problems there.
You could try a repair install, that shouldn't wipe too much data.
But I would prepare yourself for the worst, you may have a corrupt hard disc if everything fell apart that fast.
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Re: Help!CrashedXP-now get white screen only

Unread postby tryer7 » December 14th, 2007, 8:58 pm

The next morning after unplugging everything,including my monitor,I again tried to reboot,and all is back to normal.I am worried that there may still be some thing wrong ,even though for now I am symptom free,so I just ran hijackthis.Here is the log.Thanks for your help.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:56:35 PM, on 12/14/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP DigitalMedia Archive\DMAScheduler.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Maxtor\OneTouch Status\maxmenumgr.exe
C:\WINDOWS\ehome\ehtray.exe
C:\PROGRA~1\SPYWAR~2\SpywareTerminatorShield.exe
C:\Program Files\DISC\DISCover.exe
C:\Program Files\Comodo\Firewall\CPF.exe
C:\PROGRA~1\Comodo\CBOClean\BOC425.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Panasonic\LUMIXSimpleViewer\PhLeAutoRun.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hposol08.exe
C:\WINDOWS\arservice.exe
C:\Program Files\Comodo\CBOClean\BOCORE.exe
C:\Program Files\Comodo\Firewall\cmdagent.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Maxtor\Maxtor Backup\MaxBackServiceInt.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\Program Files\Maxtor\OneTouch\Utils\SyncServices.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\PROGRA~1\SPYWAR~2\sp_rsser.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\DISC\DiscStreamHub.exe
C:\WINDOWS\System32\svchost.exe
C:\HP\KBD\KBD.EXE
c:\windows\system\hpsysdrv.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Microsoft Office\Office\OUTLOOK.EXE
C:\Program Files\QuickTime\QuickTimePlayer.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Opera\Opera.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\HP_Administrator\My Documents\Malware\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE= ... pf=desktop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE= ... pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE= ... pf=desktop
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 207.248.240.119:80
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: hpWebHelper Class - {AAAE832A-5FFF-4661-9C8F-369692D1DCB9} - C:\WINDOWS\pchealth\helpctr\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\plugin\WebHelper.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [ftutil2] rundll32.exe ftutil2.dll,SetWriteCacheMode
O4 - HKLM\..\Run: [DMAScheduler] "c:\Program Files\HP DigitalMedia Archive\DMAScheduler.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [AlwaysReady Power Message APP] ARPWRMSG.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [mxomssmenu] "C:\Program Files\Maxtor\OneTouch Status\maxmenumgr.exe"
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [SpywareTerminator] "C:\PROGRA~1\SPYWAR~2\SpywareTerminatorShield.exe"
O4 - HKLM\..\Run: [DISCover] C:\Program Files\DISC\DISCover.exe nogui
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [COMODO Firewall Pro] "C:\Program Files\Comodo\Firewall\CPF.exe" /background
O4 - HKLM\..\Run: [BOC-425] C:\PROGRA~1\Comodo\CBOClean\BOC425.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - S-1-5-18 Startup: Pin.lnk = C:\hp\bin\CLOAKER.EXE (User 'SYSTEM')
O4 - S-1-5-18 Startup: PinMcLnk.lnk = C:\hp\bin\cloaker.exe (User 'SYSTEM')
O4 - .DEFAULT Startup: Pin.lnk = C:\hp\bin\CLOAKER.EXE (User 'Default user')
O4 - .DEFAULT Startup: PinMcLnk.lnk = C:\hp\bin\cloaker.exe (User 'Default user')
O4 - .DEFAULT User Startup: Pin.lnk = C:\hp\bin\CLOAKER.EXE (User 'Default user')
O4 - .DEFAULT User Startup: PinMcLnk.lnk = C:\hp\bin\cloaker.exe (User 'Default user')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: LUMIX Simple Viewer.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: officejet 6100.lnk = ?
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Internet Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Internet Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/ka ... nicode.cab
O16 - DPF: {474F00F5-3853-492C-AC3A-476512BBC336} (UploadListView Class) - http://picasaweb.google.com/s/v/25.25/uploader2.cab
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} (SysData Class) - http://ipgweb.cce.hp.com/rdqaio/downloads/sysinfo.cab
O16 - DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} (HpProductDetection Class) - http://h20270.www2.hp.com/ediags/gmn2/i ... ection.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microso ... 3402281390
O16 - DPF: {88D969C0-F192-11D4-A65F-0040963251E5} (XML DOM Document 4.0) - http://ipgweb.cce.hp.com/rdqaio/downloads/msxml4.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/S ... anager.ocx
O16 - DPF: {BD8667B7-38D8-4C77-B580-18C3E146372C} (Creative Toolbox Plug-in) - http://ak.imgag.com/imgag/cp/install/Crusher.cab
O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712/5m/ ... taller.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: BOCore - COMODO - C:\Program Files\Comodo\CBOClean\BOCORE.exe
O23 - Service: Comodo Application Agent (CmdAgent) - COMODO - C:\Program Files\Comodo\Firewall\cmdagent.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: MaxBackServiceInt - Unknown owner - C:\Program Files\Maxtor\Maxtor Backup\MaxBackServiceInt.exe
O23 - Service: MaxSyncService (NTService1) - - C:\Program Files\Maxtor\OneTouch\Utils\SyncServices.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: Spyware Terminator Clam Service (sp_clamsrv) - Crawler.com - C:\Program Files\WinClamAVShield\sp_clamsrv.exe
O23 - Service: Spyware Terminator Realtime Shield Service (sp_rssrv) - Crawler.com - C:\PROGRA~1\SPYWAR~2\sp_rsser.exe

--
End of file - 10346 bytes
tryer7
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Posts: 20
Joined: November 4th, 2007, 4:12 pm

Re: Help!CrashedXP-now get white screen only

Unread postby Katana » December 14th, 2007, 9:09 pm

Well, there is no malware showing there, and you certainly seem to have a good grasp of anti-malware applications :thumbup:

It is always a good idea to do an online scan every now and again

TotalScan
Your Antivirus and/or Antispyware may give a warning during the scan. This is perfectly normal
Please go to this site Link >> TotalScan << LINK
  • Under Scan Now click the Full Scan button
  • Follow the prompts to install the Active X if necessary
  • Go and make a cup of tea/coffee/beverage of your choice and watch some TV :)
  • When the scan is finished, a report will be generated
  • Next to Scan Details click the small Save button and save the report to your desktop.
  • Please post the report in your reply.
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Katana
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Location: Manchester

Re: Help!CrashedXP-now get white screen only

Unread postby tryer7 » December 14th, 2007, 10:39 pm

When I start the download my Avast alarm goes off and says"caution a virus has been detected,abort connection"
tryer7
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Posts: 20
Joined: November 4th, 2007, 4:12 pm

Re: Help!CrashedXP-now get white screen only

Unread postby tryer7 » December 14th, 2007, 10:42 pm

I should add that I can't ignore the warning because the download stops.Do I need to pause my Avast.How should I proceed?
tryer7
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Posts: 20
Joined: November 4th, 2007, 4:12 pm

Re: Help!CrashedXP-now get white screen only

Unread postby tryer7 » December 15th, 2007, 4:51 am

Totalscan log.

;***********************************************************************************************************************************************************************************
ANALYSIS: 2007-12-15 00:46:46
PROTECTIONS: 1
MALWARE: 39
SUSPECTS: 0
;***********************************************************************************************************************************************************************************
PROTECTIONS
Description Version Active Updated
;===================================================================================================================================================================================
avast! antivirus 4.7.1098 [VPS 071214-0] 4.7.1098 No Yes
;===================================================================================================================================================================================
MALWARE
Id Description Type Active Severity Disinfectable Disinfected Location
;===================================================================================================================================================================================
00039204 adware/cws Adware No 0 Yes No c:\documents and settings\hp_administrator\favorites\health
00101555 Application/KillApp.B HackTools No 0 Yes No C:\hp\bin\KillIt.exe
00139059 Cookie/Traffic Marketplace TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Netscape\Navigator\Profiles\zqd06q2a.default\cookies.txt[.trafficmp.com/]
00139059 Cookie/Traffic Marketplace TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Netscape\Navigator\Profiles\zqd06q2a.default\cookies.txt[.trafficmp.com/]
00139059 Cookie/Traffic Marketplace TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Netscape\Navigator\Profiles\zqd06q2a.default\cookies.txt[.trafficmp.com/]
00139059 Cookie/Traffic Marketplace TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Netscape\Navigator\Profiles\zqd06q2a.default\cookies.txt[.trafficmp.com/]
00139059 Cookie/Traffic Marketplace TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Netscape\Navigator\Profiles\zqd06q2a.default\cookies.txt[.trafficmp.com/]
00139059 Cookie/Traffic Marketplace TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Netscape\Navigator\Profiles\zqd06q2a.default\cookies.txt[.trafficmp.com/]
00139059 Cookie/Traffic Marketplace TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Netscape\Navigator\Profiles\zqd06q2a.default\cookies.txt[.trafficmp.com/]
00139059 Cookie/Traffic Marketplace TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Netscape\Navigator\Profiles\zqd06q2a.default\cookies.txt[.trafficmp.com/]
00139061 Cookie/Doubleclick TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Netscape\Navigator\Profiles\zqd06q2a.default\cookies.txt[.doubleclick.net/]
00139535 Application/Processor HackTools No 0 Yes No C:\RECYCLER\S-1-5-21-3166366315-1907696514-1850601685-1007\Dc4\Process.exe
00139535 Application/Processor HackTools No 0 Yes No C:\WINDOWS\system32\Process.exe
00145869 Cookie/SpyLog TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Netscape\Navigator\Profiles\zqd06q2a.default\cookies.txt[.spylog.com/]
00147036 Cookie/Adverserve TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@adverserve[1].txt
00148914 Cookie/Tucows TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@tucows[3].txt
00148914 Cookie/Tucows TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@tucows[2].txt
00148914 Cookie/Tucows TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Local Settings\Temp\Cookies\hp_administrator@tucows[2].txt
00148914 Cookie/Tucows TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@tucows[1].txt
00148914 Cookie/Tucows TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Netscape\Navigator\Profiles\zqd06q2a.default\cookies.txt[.tucows.com/]
00148914 Cookie/Tucows TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Netscape\Navigator\Profiles\zqd06q2a.default\cookies.txt[.tucows.com/]
00167430 Cookie/myaffiliateprogram TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Netscape\Navigator\Profiles\zqd06q2a.default\cookies.txt[.www.myaffiliateprogram.com/]
00167430 Cookie/myaffiliateprogram TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@www.myaffiliateprogram[2].txt
00167642 Cookie/Com.com TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@com[1].txt
00167642 Cookie/Com.com TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Local Settings\Temp\Cookies\hp_administrator@com[1].txt
00167642 Cookie/Com.com TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Mozilla\Firefox\Profiles\xg5ybh6l.default\cookies.txt[.com.com/]
00167647 Cookie/Yadro TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@yadro[2].txt
00167647 Cookie/Yadro TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Netscape\Navigator\Profiles\zqd06q2a.default\cookies.txt[.yadro.ru/]
00167647 Cookie/Yadro TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Mozilla\Firefox\Profiles\xg5ybh6l.default\cookies.txt[.yadro.ru/]
00167647 Cookie/Yadro TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Mozilla\Firefox\Profiles\xg5ybh6l.default\cookies.txt[.yadro.ru/]
00167647 Cookie/Yadro TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Local Settings\Temp\Cookies\hp_administrator@yadro[1].txt
00167677 Cookie/WebPower TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@webpower[3].txt
00167677 Cookie/WebPower TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@webpower[2].txt
00167704 Cookie/Xiti TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@xiti[1].txt
00167704 Cookie/Xiti TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Local Settings\Temp\Cookies\hp_administrator@xiti[1].txt
00167704 Cookie/Xiti TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Netscape\Navigator\Profiles\zqd06q2a.default\cookies.txt[.xiti.com/]
00167704 Cookie/Xiti TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Mozilla\Firefox\Profiles\xg5ybh6l.default\cookies.txt[.xiti.com/]
00167709 Cookie/fe.lea.lycos TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@fe.lea.lycos[1].txt
00167749 Cookie/Toplist TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@toplist[1].txt
00167749 Cookie/Toplist TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@toplist[2].txt
00167749 Cookie/Toplist TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Mozilla\Firefox\Profiles\xg5ybh6l.default\cookies.txt[.toplist.cz/]
00167749 Cookie/Toplist TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@toplist[3].txt
00167749 Cookie/Toplist TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Netscape\Navigator\Profiles\zqd06q2a.default\cookies.txt[.toplist.cz/]
00167753 Cookie/Statcounter TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Netscape\Navigator\Profiles\zqd06q2a.default\cookies.txt[.statcounter.com/]
00167753 Cookie/Statcounter TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Netscape\Navigator\Profiles\zqd06q2a.default\cookies.txt[.statcounter.com/]
00167753 Cookie/Statcounter TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Netscape\Navigator\Profiles\zqd06q2a.default\cookies.txt[.statcounter.com/]
00167753 Cookie/Statcounter TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Netscape\Navigator\Profiles\zqd06q2a.default\cookies.txt[.statcounter.com/]
00168048 Cookie/Overture TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Netscape\Navigator\Profiles\zqd06q2a.default\cookies.txt[.perf.overture.com/]
00168056 Cookie/YieldManager TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Mozilla\Firefox\Profiles\xg5ybh6l.default\cookies.txt[ad.yieldmanager.com/]
00168056 Cookie/YieldManager TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Mozilla\Firefox\Profiles\xg5ybh6l.default\cookies.txt[ad.yieldmanager.com/]
00168056 Cookie/YieldManager TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Mozilla\Firefox\Profiles\xg5ybh6l.default\cookies.txt[ad.yieldmanager.com/]
00168056 Cookie/YieldManager TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Mozilla\Firefox\Profiles\xg5ybh6l.default\cookies.txt[ad.yieldmanager.com/]
00168056 Cookie/YieldManager TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Mozilla\Firefox\Profiles\xg5ybh6l.default\cookies.txt[ad.yieldmanager.com/]
00168097 Cookie/BurstBeacon TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Netscape\Navigator\Profiles\zqd06q2a.default\cookies.txt[.www.burstbeacon.com/]
00168106 Cookie/Weborama TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@weborama[1].txt
00168106 Cookie/Weborama TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Local Settings\Temp\Cookies\hp_administrator@weborama[1].txt
00168110 Cookie/Server.iad.Liveperson TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Netscape\Navigator\Profiles\zqd06q2a.default\cookies.txt[.server.iad.liveperson.net/]
00168114 Cookie/onestat.com TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@stat.onestat[2].txt
00169190 Cookie/Advertising TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Netscape\Navigator\Profiles\zqd06q2a.default\cookies.txt[.advertising.com/]
00169190 Cookie/Advertising TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Netscape\Navigator\Profiles\zqd06q2a.default\cookies.txt[.advertising.com/]
00169190 Cookie/Advertising TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Netscape\Navigator\Profiles\zqd06q2a.default\cookies.txt[.advertising.com/]
00169190 Cookie/Advertising TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Netscape\Navigator\Profiles\zqd06q2a.default\cookies.txt[.advertising.com/]
00170304 Cookie/WebtrendsLive TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Netscape\Navigator\Profiles\zqd06q2a.default\cookies.txt[.statse.webtrendslive.com/]
00170554 Cookie/Overture TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Netscape\Navigator\Profiles\zqd06q2a.default\cookies.txt[.overture.com/]
00170554 Cookie/Overture TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Netscape\Navigator\Profiles\zqd06q2a.default\cookies.txt[.overture.com/]
00170554 Cookie/Overture TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Netscape\Navigator\Profiles\zqd06q2a.default\cookies.txt[.overture.com/]
00170556 Cookie/RealMedia TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Local Settings\Temp\Cookies\hp_administrator@realmedia[2].txt
00170556 Cookie/RealMedia TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Netscape\Navigator\Profiles\zqd06q2a.default\cookies.txt[.realmedia.com/]
00170556 Cookie/RealMedia TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Netscape\Navigator\Profiles\zqd06q2a.default\cookies.txt[.realmedia.com/]
00170556 Cookie/RealMedia TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Netscape\Navigator\Profiles\zqd06q2a.default\cookies.txt[.realmedia.com/]
00170559 Cookie/Com.com TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@uol.com[1].txt
00182104 Cookie/Hitbox TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Netscape\Navigator\Profiles\zqd06q2a.default\cookies.txt[.phg.hitbox.com/]
00187950 Cookie/bravenetA TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Local Settings\Temp\Cookies\hp_administrator@bravenet[2].txt
00194327 Cookie/Go TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Mozilla\Firefox\Profiles\xg5ybh6l.default\cookies.txt[.go.com/]
00199984 Cookie/Searchportal TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Netscape\Navigator\Profiles\zqd06q2a.default\cookies.txt[.searchportal.information.com/]
00199984 Cookie/Searchportal TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@searchportal.information[1].txt
00199984 Cookie/Searchportal TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@searchportal.information[3].txt
00199984 Cookie/Searchportal TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@searchportal.information[2].txt
00207338 Cookie/Target TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Netscape\Navigator\Profiles\zqd06q2a.default\cookies.txt[.target.com/]
00207338 Cookie/Target TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Netscape\Navigator\Profiles\zqd06q2a.default\cookies.txt[.target.com/]
00207338 Cookie/Target TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Netscape\Navigator\Profiles\zqd06q2a.default\cookies.txt[.target.com/]
00207338 Cookie/Target TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Netscape\Navigator\Profiles\zqd06q2a.default\cookies.txt[.target.com/]
00262020 Cookie/Atwola TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Application Data\Netscape\Navigator\Profiles\zqd06q2a.default\cookies.txt[.atwola.com/]
00286736 Cookie/Cgi-bin TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@cgi-bin[4].txt
00286736 Cookie/Cgi-bin TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Local Settings\Temp\Cookies\hp_administrator@cgi-bin[1].txt
00377802 Spyware/PeoplePC Spyware No 0 Yes No C:\Program Files\Online Services\PeoplePC\ISP5900\Dll\RAS.DLL
00517584 Application/SuperFast HackTools No 0 Yes No C:\RECYCLER\S-1-5-21-3166366315-1907696514-1850601685-1007\Dc4\restart.exe
01262593 Application/NirCmd.A HackTools No 0 Yes No C:\WINDOWS\NirCmd.exe
01606636 Cookie/Adserver TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@adserver.easyad[2].txt
02197130 Trj/Rebooter.J Virus/Trojan No 1 Yes No C:\RECYCLER\S-1-5-21-3166366315-1907696514-1850601685-1007\Dc4\Reboot.exe
;===================================================================================================================================================================================
SUSPECTS
Location
;===================================================================================================================================================================================
;===================================================================================================================================================================================
tryer7
Regular Member
 
Posts: 20
Joined: November 4th, 2007, 4:12 pm

Re: Help!CrashedXP-now get white screen only

Unread postby Katana » December 15th, 2007, 6:45 am

There is nothing showing that would cause the problems you had, so I recommend that you backup any important files in case your hard drive is failing.

You can delete the following two items,
(you may need to "show all files and folders" )

C:\documents and settings\hp_administrator\favorites\health
C:\Program Files\Online Services\PeoplePC\ISP5900\Dll\RAS.DLL

Apart from that you are clean.
-------------------------------------------------------------------------------

Congratulations your logs look clean :D

Let’s see if I can help you keep it that way

First lets tidy up :D

Delete any logs we have produced and empty your recycle bin

Set correct settings for files that should be hidden in Windows XP
  • Click Start > My Computer > Tools menu (at top of page) > Folder Options > View tab.
  • Under "Hidden files and folders" if necessary select Do not show hidden files and folders.
  • If unchecked please checkHide protected operating system files (Recommended)
  • If necessary check "Display content of system folders"
  • If necessary Uncheck Hide file extensions for known file types.
  • Click OK

Reset System Restore.
Now you should disable System restore to purge any infected files and then re-enable it,

On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.
Restart your computer

Turn ON System Restore

On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Un-Check Turn off System Restore.
Click Apply, and then click OK.

AntiSpyware
    AntiSpyware is not the same thing as Antivirus.
    Different AntiSpyware programs detect different things, so in this case it is recommended that you have more than one.
    You should only have one running all the time, the other/s should be used "on demand" on a regular basis.
    All of the programs in this list have a free version,
    it is worth paying for one and having "realtime" protection, unless you intend to do a manual scan often.
  • Spybot - Search & Destroy <<< A must have program
    • It includes host protection and registry protection
    • A hosts file is a bit like a phone book, it points to the actual numeric address (i.e. the IP address) from the human friendly name of a website. This feature can be used to block malicious websites
  • a-squared Free <<< A good "realtime" or "on demand" scanner
  • AVG Anti-Spyware 7.5 <<< A good "realtime" or "on demand" scanner
  • superantispyware <<< A good "realtime" or "on demand" scanner
  • Ad-Aware 2007 Free <<< A good "realtime" or "on demand" scanner

Prevention
    These programs don't detect malware, they help stop it getting on your machine in the first place.
    Each does a different job, so you can have more than one
  • Winpatrol
    • An excellent startup manager and then some !!
    • Notifies you if programs are added to startup
    • Allows delayed startup
    • A must have addition
  • SpywareBlaster 3.5.1
    • SpywareBlaster sets killbits in the registry to prevent known malicious activex controls from installing themselves on your computer.
  • SpywareGuard 2.2
    • SpywareGuard provides real-time protection against spyware.
    • Not required if you have other "realtime" antispyware or Winpatrol
  • ZonedOut
    • Formerly known as IE-SPYAD, adds a long list of sites and domains associated with known advertisers and marketers to the Restricted sites zone of Internet Explorer.
  • MVPS HOSTS
    • This little program packs a powerful punch as it blocks ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers.
    • For information on how to download and install, please read this tutorial by WinHelp2002.
    • Not required if you are using other host file protections

Internet Browsers
    Microsoft has worked hard to make IE.7 a more secure browser, unfortunately whilst it is still the leading browser of choice it will always be under attack from the bad guys.
    Using a different web browser can help stop malware getting on your machine.
    • Make your Internet Explorer more secure - This can be done by following these simple instructions:
      1. From within Internet Explorer click on the Tools menu and then click on Options.
      2. Click once on the Security tab
      3. Click once on the Internet icon so it becomes highlighted.
      4. Click once on the Custom Level button.
        • Change the Download signed ActiveX controls to Prompt
        • Change the Download unsigned ActiveX controls to Disable
        • Change the Initialise and script ActiveX controls not marked as safe to Disable
        • Change the Installation of desktop items to Prompt
        • Change the Launching programs and files in an IFRAME to Prompt
        • Change the Navigate sub-frames across different domains to Prompt
        • When all these settings have been made, click on the OK button.
        • If it prompts you as to whether or not you want to save the settings, press the Yes button.
      5. Next press the Apply button and then the OK to exit the Internet Properties page.
    If you are still using IE6 then either update, or get one of the following.
    • FireFox
      • With many addons available that make customization easy this is a very popular choice
      • NoScript and AdBlockPlus addons are essential
    • Opera
      • Another popular alternative
    • Netscape
      • Another popular alternative
      • Also has Addons available

Cleaning Temporary Internet Files and Tracking Cookies
    Temporary Internet Files are mainly the files that are downloaded when you open a web page.
    Unfortunately, if the site you visit is of a dubious nature or has been hacked, they can also be an entry point for malware.
    It is a good idea to empty the Temporary Internet Files folder on a regular basis.

    Tracking Cookies are files that websites use to monitor which sites you visit and how often.
    A lot of Antispyware scanners pick up these tracking cookies and flag them as unwanted.
    CAUTION :- If you delete all your cookies you will lose any autologin information for sites that you visit, and will need your passwords

    Both of these can be cleaned manually, but a quicker option is to use a program
  • ATF Cleaner
    • Free and very simple to use
  • CCleaner
    • Free and very flexible, you can chose which cookies to keep

Also PLEASE read this article.....So How Did I Get Infected In The First Place

The last and most important thing I can tell you is UPDATE.
If you don't update your security programs (Antivirus, Antispyware even Windows) then you are at risk.
Malware changes on a day to day basis. You should update every week at the very least.

If you follow this advice then (with a bit of luck) you will never have to hear from me again :D


If you could post back one more time to let me know everything is OK, then I can have this thread archived.

Happy surfing K'
User avatar
Katana
MRU Teacher Emeritus
 
Posts: 6412
Joined: November 10th, 2006, 5:00 pm
Location: Manchester

Re: Help!CrashedXP-now get white screen only

Unread postby NonSuch » December 23rd, 2007, 3:05 pm

Glad we could be of assistance.

This topic is now closed. If you wish it reopened, please send us an email to 'admin at malwareremoval.com' with a link to your thread.

You can help support this site from this link :
Donations For Malware Removal

Please do not contact us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
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NonSuch
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Administrator
 
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Joined: February 23rd, 2005, 7:08 am
Location: California
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