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PC crashes when running video progs - spyware related?

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PC crashes when running video progs - spyware related?

Unread postby SheppeyRed » December 2nd, 2007, 1:38 pm

Hi all again,

OK, I've upgraded my PC to the following setup:-

Abit IP35Pro MoBo
Intel Core 2 Duo 2.67GHz
2Gb DDR2 RAM
Asus 8800GTS graphics card
1x80Gb Samsung Spinpoint SATA HD (Windows installed here)
2x500Gb Samsung Spinpoint SATA HDs (EVE installed on one of these)
2x Samsung SATA DVD-RAMs (with lightscribe)
No sound card, using the onboard sound until I can afford a new sound card! :oops: ;)
Windows XP, SP2

and I keep hitting a problem with it crashing. Roughly a month after re-installing Windows, my PC starts to crash when I try and run the following 3 programs only:-

Real Player
Windows Media Player
EVE Online

other games that are graphics intensive or switch screen modes/resolutions work fine, as do other video playback software programs like DiVX Player. It's only the 3 programs mentioned that causes my PC to crash. I am pretty sure there's a driver conflict issue involved but given this has happened for several months now I thought I'd check to see if there's some malware at play (to be quite frank, I'd try witchcraft, voodoo or even alchemy at the moment if I could get my PC working!!).

I've run a HijackThis scan and the logfile is as follows:-

Logfile of HijackThis v1.99.1
Scan saved at 17:20:30, on 02/12/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16544)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\savedump.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ASUS\GamerOSD\GamerOSD.exe
C:\WINDOWS\RTHDCPL.EXE
H:\PROGRA~1\Grisoft\AVG7\avgcc.exe
H:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\Windows Defender\MSASCui.exe
H:\Program Files\Comodo\cfp.exe
H:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\WINDOWS\system32\ctfmon.exe
H:\Program Files\GPSoftware\Directory Opus\dopus.exe
H:\Program Files\GPSoftware\Directory Opus\dopusrt.exe
H:\Program Files\U-ABIT\uGuru\uGuru.exe
H:\Program Files\EVEMon\EVEMon.exe
H:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
H:\Program Files\MailWasher\MailWasher.exe
H:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
H:\PROGRA~1\Grisoft\AVG7\avgemc.exe
H:\Program Files\Comodo\cmdagent.exe
H:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
H:\Program Files\SpamPal\spampal.exe
C:\Program Files\OpenOffice.org 2.3\program\soffice.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\OpenOffice.org 2.3\program\soffice.BIN
H:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINDOWS\ALCFDRTM.EXE
C:\WINDOWS\system32\wuauclt.exe
H:\Downloads\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O4 - HKLM\..\Run: [SkyTel] SkyTel.EXE
O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] "nwiz.exe" /install
O4 - HKLM\..\Run: [ASUSGamerOSD] "C:\Program Files\ASUS\GamerOSD\GamerOSD.exe"
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [AVG7_CC] "H:\PROGRA~1\Grisoft\AVG7\avgcc.exe" /STARTUP
O4 - HKLM\..\Run: [JMB36X IDE Setup] C:\WINDOWS\RaidTool\xInsIDE.exe
O4 - HKLM\..\Run: [36X Raid Configurer] "C:\WINDOWS\system32\xRaidSetup.exe" boot
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "H:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [NvMediaCenter] "RUNDLL32.EXE" C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [COMODO Firewall Pro] "H:\Program Files\Comodo\cfp.exe" -s
O4 - HKLM\..\Run: [KernelFaultCheck] C:\WINDOWS\system32\dumprep 0 -k
O4 - HKLM\..\Run: [SpySweeper] H:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe /startintray
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DOpus] "H:\Program Files\GPSoftware\Directory Opus\dopus.exe"
O4 - HKCU\..\Run: [Directory Opus Desktop Dblclk] "H:\Program Files\GPSoftware\Directory Opus\dopusrt.exe" /dblclk
O4 - HKCU\..\Run: [ABIT uGuruIII] "H:\Program Files\U-ABIT\uGuru\uGuru.exe"
O4 - HKCU\..\Run: [NVIDIA nTune] "H:\Program Files\NVIDIA Corporation\nTune\nTuneCmd.exe" clear
O4 - HKCU\..\Run: [EVEMon] "H:\Program Files\EVEMon\EVEMon.exe" -startMinimized
O4 - Startup: MailWasherPro.lnk = H:\Program Files\MailWasher\MailWasher.exe
O4 - Startup: OpenOffice.org 2.3.lnk = C:\Program Files\OpenOffice.org 2.3\program\quickstart.exe
O4 - Startup: SpamPal.lnk = H:\Program Files\SpamPal\spampal.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windows ... 3921874986
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microso ... 3927326625
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/s ... wflash.cab
O20 - AppInit_DLLs: C:\WINDOWS\system32\guard32.dll
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: ATK Keyboard Service (ATKKeyboardService) - ASUSTeK COMPUTER INC. - C:\WINDOWS\ATKKBService.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - H:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - H:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - H:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: COMODO Firewall Pro Helper Service (cmdAgent) - COMODO - H:\Program Files\Comodo\cmdagent.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: nTune Service (nTuneService) - NVIDIA - H:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - H:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

so I'd appreciate it if one of the experts here could give my log a look over and see if there is any malware at play.

Many thanks,

Shaun
SheppeyRed
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Posts: 30
Joined: December 1st, 2006, 8:15 am
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Re: PC crashes when running video progs - spyware related?

Unread postby 'KotaGuy » December 6th, 2007, 10:20 am

Not seeing anything malware related in your log... it looks good. If you want you can do another scan that will maybe show us something that HijackThis isn't.

If so... please go to Kaspersky website and perform an online antivirus scan. Please use Internet Explorer as it uses ActiveX.

  1. Click on Kaspersky Online Scanner button.
  2. Read through the requirements and privacy statement and click on Accept button.
  3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an ActiveX from Kaspersky. Click Yes.
  4. When the downloads have finished, click on Next button.
  5. Click on Scan Settings button.
  6. Select extended under Scan using the following antivirus database:
  7. Check (tick) these boxes under Scan options:
    • Scan Archives
    • Scan Mail Bases
  8. Click OK
  9. Click on My Computer under Please select a target to scan:
  10. Once the scan is complete it will display if your system has been infected. Click on Save as text button and save it to your desktop.

Post the contents of the KAV svan log in your next reply.
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Re: PC crashes when running video progs - spyware related?

Unread postby askey127 » December 23rd, 2007, 7:49 am

This topic is now closed due to inactivity. If you wish it to be reopened, please send us an email to 'admin at malwareremoval.com' with a link to your thread.

If it has been 10 days or more since your last post, and the helper assisting you posted a response to which you did not reply, this topic will not be reopened. If you still require help, please start a new topic and include a fresh HijackThis log and a link to this thread in your new topic.

You can help support this site from this link :
Donations For Malware Removal

Please do not contact us to reopen this topic if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
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