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pop ups and windows alerts

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pop ups and windows alerts

Unread postby julie77a » November 22nd, 2007, 12:22 pm

Hi
Im receaving constant pop up windows warnings and an alert from my antivirus (unable to clean the file: windows/system32/spoolvs.exe)
I had followed the instuctions from different formus and Im posting my hijackethis info. Please help me! I dont know what else to do!!! Thanks, J.

Logfile of HijackThis v1.99.1
Scan saved at 12:39:36, on 22/11/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.exe
C:\Archivos de programa\Network Associates\Common Framework\FrameworkService.exe
C:\Archivos de programa\Network Associates\VirusScan\Mcshield.exe
C:\Archivos de programa\Network Associates\VirusScan\VsTskMgr.exe
C:\Archivos de programa\Archivos comunes\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\shell.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Archivos de programa\Network Associates\VirusScan\SHSTAT.EXE
C:\Archivos de programa\QuickTime\qttask.exe
C:\Archivos de programa\Archivos comunes\Network Associates\TalkBack\TBMon.exe
C:\Archivos de programa\Network Associates\Common Framework\UpdaterUI.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Archivos de programa\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Archivos de programa\Internet Explorer\iexplore.exe
C:\Archivos de programa\Internet Explorer\IEXPLORE.EXE
C:\Archivos de programa\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Juan Manuel.JUAN\Datos de programa\53724.exe
C:\ARCHIV~1\WINZIP\winzip32.exe
C:\Documents and Settings\Juan Manuel.JUAN\Configuración local\Temp\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Vínculos
F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\shell.exe
O2 - BHO: SuperAdBlockerBHO Class - {00000000-6C30-11D8-9363-000AE6309654} - C:\Archivos de programa\SuperAdBlocker.com\Super Ad Blocker\SABBHO.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Archivos de programa\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: QUICKfind BHO Object - {C08DF07A-3E49-4E25-9AB0-D3882835F153} - C:\ARCHIV~1\IDM\QUICKF~1\PlugIns\IEHelp.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Super Ad Blocker Toolbar - {B4B3001E-0F56-4E51-8250-BDE11547EC55} - C:\Archivos de programa\SuperAdBlocker.com\Super Ad Blocker\sabtb.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [ShStatEXE] "C:\Archivos de programa\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Archivos de programa\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Network Associates Error Reporting Service] "C:\Archivos de programa\Archivos comunes\Network Associates\TalkBack\TBMon.exe"
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Archivos de programa\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [Printer] C:\WINDOWS\System32\printer.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Spoolsv] C:\WINDOWS\System32\spoolvs.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Archivos de programa\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [SuperAdBlocker] C:\Archivos de programa\SuperAdBlocker.com\Super Ad Blocker\SAdBlock.exe
O4 - Startup: .protected
O4 - Startup: findfast.exe
O4 - Global Startup: .protected
O4 - Global Startup: Acelerador de inicio de AutoCAD.lnk = C:\Archivos de programa\Archivos comunes\Autodesk Shared\acstart16.exe
O4 - Global Startup: autorun.exe
O7 - HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
O8 - Extra context menu item: E&xportar a Microsoft Excel - res://C:\ARCHIV~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Referencia - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\ARCHIV~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Archivos de programa\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Archivos de programa\Messenger\MSMSGS.EXE
O12 - Plugin for .wav: C:\Archivos de programa\Internet Explorer\PLUGINS\npqtplugin.dll
O16 - DPF: {B1E2B96C-12FE-45E2-BEF1-44A219113CDD} (SABScanProcesses Class) - http://www.superadblocker.com/activex/sabspx.cab
O20 - AppInit_DLLs: C:\WINDOWS\system32\append.dll
O20 - Winlogon Notify: !SABWinLogon - C:\Archivos de programa\SuperAdBlocker.com\Super Ad Blocker\SABWINLO.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Archivos de programa\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Autodesk Licensing Service - Autodesk, Inc. - C:\Archivos de programa\Archivos comunes\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Archivos de programa\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: McAfee Framework Service (McAfeeFramework) - Network Associates, Inc. - C:\Archivos de programa\Network Associates\Common Framework\FrameworkService.exe
O23 - Service: Network Associates McShield (McShield) - Network Associates, Inc. - C:\Archivos de programa\Network Associates\VirusScan\Mcshield.exe
O23 - Service: Network Associates Task Manager (McTaskManager) - Network Associates, Inc. - C:\Archivos de programa\Network Associates\VirusScan\VsTskMgr.exe
O23 - Service: Super Ad Blocker Service (SABSVC) - SuperAdBlocker.com - C:\Archivos de programa\SuperAdBlocker.com\Super Ad Blocker\SABSVC.EXE
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
julie77a
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Posts: 1
Joined: November 22nd, 2007, 8:47 am
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Re: pop ups and windows alerts

Unread postby Simon V. » November 26th, 2007, 2:51 pm

Hello, and welcome to the forum.

My name is Simon V., and I'll be glad to help you with your computer problems.

Why don't you have Service Pack 2 installed?

Step 1

Please download SmitfraudFix (by S!ri).

  • Double-click on SmitfraudFix.exe. A screen will pop up. Select Option 1 (Search) by typing 1 and hit Enter. A text file will appear, which will list the infected files. Save it to a convenient location.
  • The log will also be saved here: C:\rapport.txt

Note: process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.

Step 2

Open HijackThis.

  • Click on the Config button.
  • Click on the Misc Tools button.
  • Click on the Open Uninstall Manager button.
  • Click on the Save list... button and save the file to a convenient location. When you press Save, Notepad will open with the contents of that file.

Step 3

In your next reply, please post:

  • why you don't have Service Pack 2 installed
  • the SmitfraudFix report (C:\rapport.txt)
  • the Uninstall List (uninstall_list.txt)
  • a new HijackThis log
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Simon V.
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Re: pop ups and windows alerts

Unread postby Simon V. » December 1st, 2007, 7:33 am

Do you still need help?
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Simon V.
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Posts: 3388
Joined: November 11th, 2006, 3:35 pm
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Re: pop ups and windows alerts

Unread postby silver » December 4th, 2007, 9:41 pm

This topic is now closed due to inactivity. If you wish it to be reopened, please send an email to 'admin at malwareremoval.com' with a link to your thread.

If it has been 10 days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, this topic will not be reopened. If you still require help, please start a new topic and include a fresh HijackThis log and a link to this thread in your new topic.

You can help support this site from this link :
Donations For Malware Removal

Please do not contact us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
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