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My PC has been compromised...help!

Unread postby angryperson » October 4th, 2007, 2:58 am

Well I was on my office PC Wednesday at 3pm when I noticed problems. My norton antivirus starting scanning emails but I wasn't sending any. Soon I saw 5 windows open up. I disconnected from my network and started a scan through norton antivirus 2007. It found a backdoor (couldn't see which one because the screen cut off and restarted right away).

Upon restart, emails kept on attempting, norton could no longer auto protect and took very long to load. Emails would see something about "Prove our special E R E C T I O N pack!" ... Couldn't detect anything with norton. In addition web surfing was difficult as anytime I clicked a link it would route to a particular server.

On desperation I deleted a couple of files that were very difficult to delete (clusapif.dll and certclit.dll). I had to use a boot disk then the recovery module to be able to delete the files as they were not giving me permission otherwise. I tried to remove them from the registry but I kept having problems taking ownership of permissions and gave up.

After doing so, I seemed to stop the emailing and the browser hi-jacks, but my antivirus is still on the fritz. Then I searched the internet for a solution till i found this place. I when ahead and followed the steps listed here and on Spybot picked up the following:
win32.murlo.ff
backdoor.win32.sdbot.gen
cimuz
telekombill.fake

I ran adaware and trojan hunt but they found nothing. Now I still can't get antivirus to auto-protect (on the status it says error). Here is the log from hijack this:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:40:31 AM, on 10/4/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\eFax Messenger 4.3\J2GDllCmd.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

O2 - BHO: (no name) - {4F724DDA-43DC-4205-9DA6-C0D4F59CDC99} - C:\WINDOWS\system32\clusapif.dll (file missing)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {736D6A5F-5A17-4B3F-B434-B01966A9ED85} - c:\windows\system32\certclit.dll (file missing)
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [eFax 4.3] "C:\Program Files\eFax Messenger 4.3\J2GDllCmd.exe" /R
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton AntiVirus\osCheck.exe"
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 5.0\THGuard.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/house ... hcImpl.cab
O20 - Winlogon Notify: zfyyqozz - certclit.dll (file missing)
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\isPwdSvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe

--
End of file - 5627 bytes
angryperson
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Posts: 2
Joined: October 4th, 2007, 1:11 am
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Unread postby angryperson » October 4th, 2007, 3:01 am

Oh, sorry, adaware did catch this:
win32.trojanspy.bzub
angryperson
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Joined: October 4th, 2007, 1:11 am

Unread postby Rogue » October 7th, 2007, 11:26 am

Hi angryperson,

Welcome to Malware Removal Forums. Sorry for the delay. We look for posts with 0 replies.

As we work together to resolve your problem please read the instructions carefully. You may wish to print them off or copy them into Notepad.
If you have question please don't hesitate to ask
The instructions I give are specific to your current problem and should not be used on other systems.
Post your replies to this thread.

Since there may other issues with your system please continue to follow this thread until I have given you an "All Clean."

*=========================*

Download Combofix by sUBs! from
http://www.techsupportforum.com/sectool ... mboFix.exe
or
http://download.bleepingcomputer.com/sUBs/ComboFix.exe

Save it to your Desktop
Double click combofix.exe and follow the prompts.
When finished, it shall produce a log C:\ComboFix.txt
Post that log in your next reply

Note: Do not mouseclick combofix's window while it's running. That may cause it to stall
*=========================*

Create Uninstall List with Hijackthis
This is how you do that:
Open HiJackThis
Click on the tab "Open the Misc Tools Session"
Click on the Box that says "Uninstall Manager"
Click on the button "Save list"
Copy and past the List from notepad into your post
*=========================*

Please post the following;
ComboFix.txt
Uninstall List
New Hijackthis log

Thanks,
Rogue
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Rogue
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Posts: 4782
Joined: November 3rd, 2005, 3:21 pm
Location: Salt Lake City, Utah

Unread postby Rogue » October 17th, 2007, 11:43 am

This topic is now closed due to inactivity. If you wish it to be reopened, please send us an email to 'admin at malwareremoval.com' with a link to your thread.

If it has been 10 days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, this topic will not be reopened. If you still require help, please start a new topic and include a fresh HijackThis log and a link to this thread in your new topic.

You can help support this site from this link :
Donations For Malware Removal

Please do not contact us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
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Posts: 4782
Joined: November 3rd, 2005, 3:21 pm
Location: Salt Lake City, Utah
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