Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

Help Please

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

Help Please

Unread postby tmkr » September 20th, 2007, 5:13 pm

Hello,

I am having problems with my computer that I think have been caused by a virus. Whenever I plug anything into a USB port or insert a blank CD in the in the CD ROM drive the computer doesn’t recognize it. My internet connection has been deleted, and when I try to reinstall from the ISP CD I get the message “‘undefined’ is null or not an object.â€
tmkr
Active Member
 
Posts: 1
Joined: September 20th, 2007, 3:43 pm
Advertisement
Register to Remove

Unread postby askey127 » September 22nd, 2007, 7:45 am

tmkr,
Since your machine has no ability to communicate or transfer files to another machine, an analysis on a forum is very difficult.
To see whether your hard drive has failed, I would suggest the following sequence:
----------------------------------------------------------
Got to Start, Run and type cmd and hit <Enter>
When the command window comes up, type :
chkdsk c:
hit <Enter> again.
Maximize the command window, and wait for the scan to finish.
Read the results carefully to see if it reports that it found problems with your file system.
------------------------------------------------------------------------
IF it has found any problems with your file system,
Go To Start, Run and type cmd
hit <Enter>
Type this into the command window at the prompt:
chkdsk c: /F <==notice the /F, with one space between c: and /F
hit <Enter>
You will get a message that the volume is locked, and a request to do the repair on Reboot.
Answer Y
Then type exit to close the Command window.
Go to Start, Turn Off Computer and choose Reboot
It will scan again and make the repairs as the first part of the reboot process.

After it reboots, run the first sequence again (without the /F parameter), and see if it still shows an error.
Tell me what it found originally, and if there was a problem, whether the final sequence showed no errors.

If errors persist in scans after using the /F parameter, it is most likely that the hard drive has failed.

askey127
User avatar
askey127
Admin/Teacher
Admin/Teacher
 
Posts: 13897
Joined: April 17th, 2005, 3:25 pm
Location: New Hampshire USA

Unread postby askey127 » October 2nd, 2007, 6:19 pm

This topic is now closed due to inactivity. If you wish it reopened, please send us an email to 'admin at malwareremoval.com' with a link to your thread.

If it has been 10 days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, this topic will not be reopened. If you still require help, please start a new topic and include a fresh HijackThis log and a link to this thread in your new topic.

You can help support this site from this link :
Donations For Malware Removal

Do not bother contacting us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
User avatar
askey127
Admin/Teacher
Admin/Teacher
 
Posts: 13897
Joined: April 17th, 2005, 3:25 pm
Location: New Hampshire USA


Return to Infected? Virus, malware, adware, ransomware, oh my!



Who is online

Users browsing this forum: No registered users and 32 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware