Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

Need help removing virus/malware on my computer.

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

Unread postby Simon V. » September 18th, 2007, 11:46 am

    Hi :)

    It seems we finally got there! :D Be sure to empty your Recycle Bin.


  • Congratulations, your log looks clean. Please advise of any problems you are still experiencing, or follow these simple steps to keep your computer clean in the future:
    • Delete Tools - You can now delete the following files/folders:
      • Combofix.exe, C:\Combofix\ C:\qoobox\, and all the logs it has created (C:\Combofix.txt, C:\Combofix2.txt, etc.)
    • Rehide your System Files
      • Double-click My Computer.
      • Click the Tools menu, and then click Folder Options.
      • Click the View tab.
      • Put a check next to Hide file extensions for known file types.
      • Under the Hidden files folder, select Do not show hidden files and folders.
      • Check Hide protected operating system files.
      • Click Apply, and then click OK.
    • Disable and Enable System Restore - If you are using Windows ME or XP then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.
      • Turn off System Restore.
      • On the desktop, right-click My Computer
      • Click Properties
      • Click the System Restore tab
      • Check Turn off System Restore
      • Click Apply, and then click OK
      • Reboot.
      • Turn on System Restore.
      • On the desktop, right-click My Computer
      • Click Properties
      • Click the System Restore tab
      • Uncheck Turn off System Restore
      • Click Apply, and then click OK
      NOTE: only do this ONCE, NOT on a regular basis!
    • Make your Internet Explorer more secure
      • From within Internet Explorer click on the Tools menu and then click on Options.
      • Click once on the Security tab.
      • Click once on the Internet icon so it becomes highlighted.
      • Click once on the Custom Level button.
        • Change the Download signed ActiveX controls to Prompt.
        • Change the Download unsigned ActiveX controls to Disable.
        • Change the Initialise and script ActiveX controls not marked as safe to Disable.
        • Change the Installation of desktop items to Prompt.
        • Change the Launching programs and files in an IFRAME to Prompt.
        • Change the Navigate sub-frames across different domains to Prompt.
        • When all these settings have been made, click on the OK button.
        • If it prompts you as to whether or not you want to save the settings, press the Yes button.
      • Next press the Apply button and then the OK to exit the Internet Properties page.
    • Update your Anti-Virus Software - It is very imprtant that you update your Anti-Virus software at least once a week (even more if you wish). If you do not update your Anti-Virus software then it will not be able to catch any of the new variants that may come out.
    • Use a Firewall - A firewall is very important for the security of your computer. The Windows Firewall which comes with Service Pack 2 does not monitor outgoing connections, so any malware can 'phone home' without you knowing it. For an article on firewalls and a listing of some available ones see the link below:
      Computer Safety On line - Software Firewalls
    • Visit Microsoft's Update Site Frequently - It is important that you visit http://update.microsoft.com/ regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
    • Install Ad-Aware - Install and download Ad-Aware. You should also scan your computer with the program on a regular basis just as you would an anti virus software in conjunction with Spybot. A tutorial on installing & using this product can be found here:
      Instructions for - Spybot S & D and Ad-aware
    • Install SpywareBlaster - SpywareBlaster will add a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs. An article on anti-malware products with links for this program and others can be found here:
      Computer Safety on line - Anti-Malware
    • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

      Follow this list and your potential for being infected again will reduce dramatically.
    • Stand Up and Be Counted!

      Please take the time to tell us what you would like to be done about the people who are behind all the problems you have had. We can only get something done about this if the people that we help, like you, are prepared to complain. We have a dedicated forum for collecting these complaints Malware Complaints, you have to be registered to post after registering just find your country room and register your complaint.
      The infection you had was the Sony rootkit.
    • >> Here << you can see how you can help us.
User avatar
Simon V.
MRU Emeritus
MRU Emeritus
Posts: 3388
Joined: November 11th, 2006, 3:35 pm
Location: Antwerp, Belgium
Register to Remove

Unread postby Rogue » September 29th, 2007, 11:45 am

Glad we could be of assistance.

This topic is now closed. If you wish it
reopened, please send us an email to 'admin at malwareremoval.com' with a link to your thread.

You can help support this site from this link :
Donations For Malware Removal

Do not bother contacting us if you are not the topic starter. A valid,
working link to the closed topic is required along with the user name used.
If the user name does not match the one in the thread linked, the email will be deleted.
User avatar
MRU Teacher Emeritus
Posts: 4782
Joined: November 3rd, 2005, 3:21 pm
Location: Salt Lake City, Utah


  • Similar Topics
    Last post

Return to Infected? Virus, malware, adware, ransomware, oh my!

Who is online

Users browsing this forum: No registered users and 39 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware