Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

Computer malfunctioning. Virus assumed?

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

Computer malfunctioning. Virus assumed?

Unread postby bhunt261 » August 24th, 2007, 7:08 pm

Hi, I was able to download Hjack to to it's own folder in program files, but each time I attempt to run it I get an error message that says: HiJack has encountered an error and needs to close... Now what? thanks...
bhunt261
Regular Member
 
Posts: 51
Joined: June 16th, 2007, 9:14 am
Advertisement
Register to Remove

Does this help?

Unread postby bhunt261 » August 24th, 2007, 7:55 pm

Took four times of installing hjack, but this is what I finally got.Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:53:07 PM, on 8/24/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\BellSouth\Alert Manager\BellSouthAlertManager.exe
C:\Program Files\BellSouth Internet Tools\blsloader.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Lexmark P910 Series\lxbymon.exe
C:\Program Files\Lexmark P910 Series\ezprint.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\lxbycoms.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\Program Files\Linksys\Wireless-G Notebook Adapter\WPC54CFG.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\explorer.exe
C:\Documents and Settings\test\Local Settings\Temporary Internet Files\Content.IE5\ER2SZT30\HijackThis[1].exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://hometab.bellsouth.net/
R3 - URLSearchHook: &Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: BlspcHlpr Class - {15C9938F-CB96-496D-800A-B827F2E34EA1} - C:\Program Files\BellSouth Internet Tools\blspc.dll
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\NppBho.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: BellSouth Toolbar - {4E7BD74F-2B8D-469E-8CBD-FD60BB9AAE2E} - C:\PROGRA~1\BLSTOO~1\BLSTOO~1.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O3 - Toolbar: BellSouth Toolbar - {4E7BD74F-2B8D-469E-8CBD-FD60BB9AAE2E} - C:\PROGRA~1\BLSTOO~1\BLSTOO~1.DLL
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\UIBHO.dll
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\BellSouth\hcenter.exe" /starthidden /tgcmdwrapper
O4 - HKLM\..\Run: [BellSouthAlertManager.exe] C:\Program Files\BellSouth\Alert Manager\BellSouthAlertManager.exe
O4 - HKLM\..\Run: [blspcloader] "C:\Program Files\BellSouth Internet Tools\blsloader.exe"
O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\system32\PSDrvCheck.exe -CheckReg
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [LXBYCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXBYtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [lxbymon.exe] "C:\Program Files\Lexmark P910 Series\lxbymon.exe"
O4 - HKLM\..\Run: [FaxCenterServer] "C:\Program Files\Lexmark Fax Solutions\fm3032.exe" /s
O4 - HKLM\..\Run: [EzPrint] "C:\Program Files\Lexmark P910 Series\ezprint.exe"
O4 - HKLM\..\Run: [WLMonWPC54G] C:\Program Files\Linksys\Wireless-G Notebook Adapter\WLMon.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [EasyLinkAdvisor] "C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe" /startup
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Global Startup: Wireless-G Notebook Adapter Utility.lnk = C:\Program Files\Linksys\Wireless-G Notebook Adapter\WPC54CFG.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupda ... 7333658038
O16 - DPF: {A93D84FD-641F-43AE-B963-E6FA84BE7FE7} (LinkSys Content Update) - http://www.linksysfix.com/netcheck/67/i ... downls.cab
O16 - DPF: {DBA230D1-8467-4e69-987E-5FAE815A3B45} -
O17 - HKLM\System\CCS\Services\Tcpip\..\{9289FDD1-6648-43A4-87DD-29900D417940}: NameServer = 85.255.116.115,85.255.112.129
O17 - HKLM\System\CCS\Services\Tcpip\..\{DC95DD3C-14F7-438A-9FC6-47771A40FE4E}: NameServer = 85.255.116.115,85.255.112.129
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.116.115 85.255.112.129
O17 - HKLM\System\CS1\Services\Tcpip\..\{9289FDD1-6648-43A4-87DD-29900D417940}: NameServer = 85.255.116.115,85.255.112.129
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.116.115 85.255.112.129
O17 - HKLM\System\CS2\Services\Tcpip\..\{9289FDD1-6648-43A4-87DD-29900D417940}: NameServer = 85.255.116.115,85.255.112.129
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.116.115 85.255.112.129
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: lxby_device - Lexmark International, Inc. - C:\WINDOWS\system32\lxbycoms.exe
O23 - Service: NICSer_WPC54G - Unknown owner - C:\Program Files\Linksys\Wireless-G Notebook Adapter\NICServ.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

--
End of file - 8302 bytes
Let me know if it helps. Thanks...
bhunt261
Regular Member
 
Posts: 51
Joined: June 16th, 2007, 9:14 am

Unread postby Navigator » August 24th, 2007, 8:45 pm

Hi, bhunt261.....welcome to Malware Removal! :)

You have a Wareout infection....I will try and help to clean your system.

Please print these instructions for reference, as you will have to restart your computer during the fix.

Please download FixWareout from Here or Here.

Note: You will need to run this tool while having an Internet Connection. The tool will download other files while running.
  1. Save it to your desktop and run it. Click Next, then Install, make sure "Run fixit" is checked and click Finish.
  2. The fix will begin; follow the prompts.
  3. If your firewall gives an alert, (because this tool will download an additional files from the internet), please don't let your firewall block it, but allow it instead.
  4. You will be asked to reboot your computer; please do so. Your system may take longer than usual to load; this is normal.
  5. Once the desktop loads a text file will open (report.txt).

Please post the C:\fixwareout\report.txt , along with a new HijackThis log as a reply into this topic.
User avatar
Navigator
MRU Honors Grad Emeritus
 
Posts: 1237
Joined: December 21st, 2005, 8:35 pm
Location: Missouri

fixwareout report and new Hjack log

Unread postby bhunt261 » August 25th, 2007, 5:11 pm

Ran fixwareout and reran hjack. Awaiting next. Thanks!!!
Username "test" - 2007-08-25 15:37:24 [Fixwareout edited 2007/07/05]

»»»»»Prerun check
HKLM\SOFTWARE\~\Winlogon\ "System"="kdjyu.exe"

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters
"nameserver"="85.255.116.115 85.255.112.129" <Value cleared.
HKEY_LOCAL_MACHINE\system\currentcontrolset\services\tcpip\parameters\interfaces\{9289FDD1-6648-43A4-87DD-29900D417940}
"nameserver"="85.255.116.115,85.255.112.129" <Value cleared.
HKEY_LOCAL_MACHINE\system\currentcontrolset\services\tcpip\parameters\interfaces\{DC95DD3C-14F7-438A-9FC6-47771A40FE4E}
"nameserver"="85.255.116.115,85.255.112.129" <Value cleared.
HKEY_LOCAL_MACHINE\system\currentcontrolset\services\tcpip\parameters\interfaces\{DC95DD3C-14F7-438A-9FC6-47771A40FE4E}
"DhcpNameServer"="85.255.116.115,85.255.112.129" <Value cleared.
HKEY_LOCAL_MACHINE\system\currentcontrolset\services\tcpip\parameters\interfaces\{E5439099-69DB-46A8-A8A1-B1961F2E30B7}
"DhcpNameServer"="85.255.116.115,85.255.112.129" <Value cleared.

Successfully flushed the DNS Resolver Cache.


System was rebooted successfully.

»»»»» Postrun check
HKLM\SOFTWARE\~\Winlogon\ "system"=""
....
....
»»»»» Misc files.
....
»»»»» Checking for older varients.
....
»»»»» Other
C:\WINDOWS\Temp\kdjyu.ren 71246 08/04/2004

»»»»» Current runs (hklm hkcu "run" Keys Only)
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"tgcmd"="\"C:\\Program Files\\Support.com\\BellSouth\\hcenter.exe\" /starthidden /tgcmdwrapper"
"BellSouthAlertManager.exe"="C:\\Program Files\\BellSouth\\Alert Manager\\BellSouthAlertManager.exe"
"blspcloader"="\"C:\\Program Files\\BellSouth Internet Tools\\blsloader.exe\""
"PinnacleDriverCheck"="C:\\WINDOWS\\system32\\PSDrvCheck.exe -CheckReg"
"QuickTime Task"="\"C:\\Program Files\\QuickTime\\qttask.exe\" -atboottime"
"LXBYCATS"="rundll32 C:\\WINDOWS\\System32\\spool\\DRIVERS\\W32X86\\3\\LXBYtime.dll,_RunDLLEntry@16"
"lxbymon.exe"="\"C:\\Program Files\\Lexmark P910 Series\\lxbymon.exe\""
"FaxCenterServer"="\"C:\\Program Files\\Lexmark Fax Solutions\\fm3032.exe\" /s"
"EzPrint"="\"C:\\Program Files\\Lexmark P910 Series\\ezprint.exe\""
"WLMonWPC54G"="C:\\Program Files\\Linksys\\Wireless-G Notebook Adapter\\WLMon.exe"
"Adobe Reader Speed Launcher"="\"C:\\Program Files\\Adobe\\Reader 8.0\\Reader\\Reader_sl.exe\""
"TkBellExe"="\"C:\\Program Files\\Common Files\\Real\\Update_OB\\realsched.exe\" -osboot"
"ccApp"="\"C:\\Program Files\\Common Files\\Symantec Shared\\ccApp.exe\""

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="C:\\WINDOWS\\system32\\ctfmon.exe"
"MSMSGS"="\"C:\\Program Files\\Messenger\\msmsgs.exe\" /background"
"EasyLinkAdvisor"="\"C:\\Program Files\\Linksys EasyLink Advisor\\LinksysAgent.exe\" /startup"
"Yahoo! Pager"="\"C:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe\" -quiet"
"swg"="C:\\Program Files\\Google\\GoogleToolbarNotifier\\GoogleToolbarNotifier.exe"
....
Hosts file was reset, If you use a custom hosts file please replace it
»»»»» End report »»»»»

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:07:09 PM, on 8/25/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\notepad.exe
C:\Program Files\BellSouth\Alert Manager\BellSouthAlertManager.exe
C:\Program Files\BellSouth Internet Tools\blsloader.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Lexmark P910 Series\lxbymon.exe
C:\Program Files\Lexmark P910 Series\ezprint.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\lxbycoms.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\Program Files\Linksys\Wireless-G Notebook Adapter\WPC54CFG.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://hometab.bellsouth.net/
R3 - URLSearchHook: &Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: BlspcHlpr Class - {15C9938F-CB96-496D-800A-B827F2E34EA1} - C:\Program Files\BellSouth Internet Tools\blspc.dll
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\NppBho.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: BellSouth Toolbar - {4E7BD74F-2B8D-469E-8CBD-FD60BB9AAE2E} - C:\PROGRA~1\BLSTOO~1\BLSTOO~1.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O3 - Toolbar: BellSouth Toolbar - {4E7BD74F-2B8D-469E-8CBD-FD60BB9AAE2E} - C:\PROGRA~1\BLSTOO~1\BLSTOO~1.DLL
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\UIBHO.dll
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\BellSouth\hcenter.exe" /starthidden /tgcmdwrapper
O4 - HKLM\..\Run: [BellSouthAlertManager.exe] C:\Program Files\BellSouth\Alert Manager\BellSouthAlertManager.exe
O4 - HKLM\..\Run: [blspcloader] "C:\Program Files\BellSouth Internet Tools\blsloader.exe"
O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\system32\PSDrvCheck.exe -CheckReg
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [LXBYCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXBYtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [lxbymon.exe] "C:\Program Files\Lexmark P910 Series\lxbymon.exe"
O4 - HKLM\..\Run: [FaxCenterServer] "C:\Program Files\Lexmark Fax Solutions\fm3032.exe" /s
O4 - HKLM\..\Run: [EzPrint] "C:\Program Files\Lexmark P910 Series\ezprint.exe"
O4 - HKLM\..\Run: [WLMonWPC54G] C:\Program Files\Linksys\Wireless-G Notebook Adapter\WLMon.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [EasyLinkAdvisor] "C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe" /startup
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Global Startup: Wireless-G Notebook Adapter Utility.lnk = C:\Program Files\Linksys\Wireless-G Notebook Adapter\WPC54CFG.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupda ... 7333658038
O16 - DPF: {A93D84FD-641F-43AE-B963-E6FA84BE7FE7} (LinkSys Content Update) - http://www.linksysfix.com/netcheck/67/i ... downls.cab
O16 - DPF: {DBA230D1-8467-4e69-987E-5FAE815A3B45} -
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: lxby_device - Lexmark International, Inc. - C:\WINDOWS\system32\lxbycoms.exe
O23 - Service: NICSer_WPC54G - Unknown owner - C:\Program Files\Linksys\Wireless-G Notebook Adapter\NICServ.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

--
End of file - 7334 bytes
bhunt261
Regular Member
 
Posts: 51
Joined: June 16th, 2007, 9:14 am

Unread postby Navigator » August 25th, 2007, 5:36 pm

You are welcome!

How is the computer running now? Are you having any problems?

I'm not seeing much in the HJT log, and it looks like Wareout is gone. Let's do some temp file cleaning and then an online scan to check:

1. Please download ATF Cleaner by Atribune.
This program is for XP and Windows 2000 only
    Double-click ATF-Cleaner.exe to run the program.
    Under Main choose: Select All
    Click the Empty Selected button.
If you use Firefox browser
    Click Firefox at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browser
    Click Opera at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.


2. Please re-open HiJackThis and choose scan only. Check the boxes next to all the entries listed below.

O16 - DPF: {DBA230D1-8467-4e69-987E-5FAE815A3B45} -


Now close all windows other than HiJackThis, then click Fix Checked. Reboot your computer.

3. Please do an online scan with Kaspersky WebScanner

Click on Kaspersky Online Scanner

You will be promted to install an ActiveX component from Kaspersky, Click Yes.
  • The program will launch and then begin downloading the latest definition files:
  • Once the files have been downloaded click on NEXT
  • Now click on Scan Settings
  • In the scan settings make that the following are selected:
    • Scan using the following Anti-Virus database:
      Extended (if available otherwise Standard)
    • Scan Options:
      Scan Archives
      Scan Mail Bases

  • Click OK
  • Now under select a target to scan:
      Select My Computer
  • This will program will start and scan your system.
  • The scan will take a while so be patient and let it run.
  • Once the scan is complete it will display if your system has been infected.
    • Now click on the Save as Text button:
  • Save the file to your desktop.
  • Copy and paste that information in your next post.
User avatar
Navigator
MRU Honors Grad Emeritus
 
Posts: 1237
Joined: December 21st, 2005, 8:35 pm
Location: Missouri

Kaspersky found 1 virus, 1 infected object.

Unread postby bhunt261 » August 27th, 2007, 11:16 pm

Here is the kaspershy report.

-------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER REPORT
Monday, August 27, 2007 10:09:29 PM
Operating System: Microsoft Windows XP Professional, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.93.0
Kaspersky Anti-Virus database last update: 28/08/2007
Kaspersky Anti-Virus database records: 393076
-------------------------------------------------------------------------------

Scan Settings:
Scan using the following antivirus database: extended
Scan Archives: true
Scan Mail Bases: true

Scan Target - My Computer:
A:\
C:\
D:\

Scan Statistics:
Total number of scanned objects: 33811
Number of viruses found: 1
Number of infected objects: 1
Number of suspicious objects: 0
Duration of the scan process: 01:17:14

Infected Object Name / Virus Name / Last Action
C:\Documents and Settings\All Users\Application Data\Support.com\Profiles\test\triggers.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\settings.dat Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBConfig.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBDebug.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBDetect.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBNotify.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBRefr.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBSetCfg.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBSetCfg2.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBSetDev.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBSetLoc.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBSetUsr.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBStHash.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBValid.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\SPPolicy.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\SPStart.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\SPStop.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\SrtErEvt.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\SrtETmp\44BDC12C.TMP Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\SrtMoEvt.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\SrtNvEvt.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\SrtScEvt.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\SrtTxFEvt.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\SrtViEvt.log Object is locked skipped
C:\Documents and Settings\LocalService\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\test\Application Data\BellSouth\AM\client_gateway.log Object is locked skipped
C:\Documents and Settings\test\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\test\Local Settings\Application Data\Microsoft\Feeds Cache\index.dat Object is locked skipped
C:\Documents and Settings\test\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\test\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\test\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\test\Local Settings\History\History.IE5\MSHist012007082720070828\index.dat Object is locked skipped
C:\Documents and Settings\test\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\test\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\test\ntuser.dat.LOG Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\coShared\WA\1.5\NCOWAD.dat Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\coShared\WA\1.5\NCOWADMT.dat Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\coShared\WA\1.5\NCOWAS.dat Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\coShared\WA\1.5\NCOWAS.ldb Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDALRT.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDCON.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDDBG.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDFW.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDIDS.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDSYS.log Object is locked skipped
C:\Program Files\Norton 360\Log\AutoProtect.log Object is locked skipped
C:\Program Files\Norton 360\Log\AVContext.log Object is locked skipped
C:\Program Files\Norton 360\Log\AVManual.log Object is locked skipped
C:\Program Files\Norton 360\Log\Backup.log Object is locked skipped
C:\Program Files\Norton 360\Log\CUInternetPageViewHistory.log Object is locked skipped
C:\Program Files\Norton 360\Log\CUInternetSearchHistory.log Object is locked skipped
C:\Program Files\Norton 360\Log\CUInternetTempFiles.log Object is locked skipped
C:\Program Files\Norton 360\Log\CUWindowsTempFiles.log Object is locked skipped
C:\Program Files\Norton 360\Log\EmailScan.log Object is locked skipped
C:\Program Files\Norton 360\Log\InternetSecurity.log Object is locked skipped
C:\Program Files\Norton 360\Log\ISIntrusionPrevented.log Object is locked skipped
C:\Program Files\Norton 360\Log\ISIOTraffic.log Object is locked skipped
C:\Program Files\Norton 360\Log\ISNewNetwork.log Object is locked skipped
C:\Program Files\Norton 360\Log\LiveUpdate.log Object is locked skipped
C:\Program Files\Norton 360\Log\NCO.log Object is locked skipped
C:\Program Files\Norton 360\Log\VABrowserSettings.log Object is locked skipped
C:\Program Files\Norton 360\Log\VAIPAddresses.log Object is locked skipped
C:\Program Files\Norton 360\Log\VAWeakPasswords.log Object is locked skipped
C:\Program Files\Norton 360\Log\WDFScanner.log Object is locked skipped
C:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped
C:\System Volume Information\_restore{DB50815F-D3B3-46A0-9E05-8184F9C83663}\RP194\A0012282.exe Infected: not-a-virus:RiskTool.Win32.Reboot.f skipped
C:\System Volume Information\_restore{DB50815F-D3B3-46A0-9E05-8184F9C83663}\RP206\change.log Object is locked skipped
C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped
C:\WINDOWS\SchedLgU.Txt Object is locked skipped
C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped
C:\WINDOWS\system32\CatRoot2\edb.log Object is locked skipped
C:\WINDOWS\system32\CatRoot2\tmp.edb Object is locked skipped
C:\WINDOWS\system32\config\AppEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\default Object is locked skipped
C:\WINDOWS\system32\config\default.LOG Object is locked skipped
C:\WINDOWS\system32\config\Internet.evt Object is locked skipped
C:\WINDOWS\system32\config\SAM Object is locked skipped
C:\WINDOWS\system32\config\SAM.LOG Object is locked skipped
C:\WINDOWS\system32\config\SecEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\SECURITY Object is locked skipped
C:\WINDOWS\system32\config\SECURITY.LOG Object is locked skipped
C:\WINDOWS\system32\config\software Object is locked skipped
C:\WINDOWS\system32\config\software.LOG Object is locked skipped
C:\WINDOWS\system32\config\SysEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\system Object is locked skipped
C:\WINDOWS\system32\config\system.LOG Object is locked skipped
C:\WINDOWS\system32\h323log.txt Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING1.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING2.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.MAP Object is locked skipped
C:\WINDOWS\Temp\JET7579.tmp Object is locked skipped
C:\WINDOWS\Temp\JET885E.tmp Object is locked skipped
C:\WINDOWS\WindowsUpdate.log Object is locked skipped

Scan process completed.

It is getting better, but is still slow and hangs up. Occasionally locks up too. Thanks...
bhunt261
Regular Member
 
Posts: 51
Joined: June 16th, 2007, 9:14 am

New problem...

Unread postby bhunt261 » August 28th, 2007, 3:54 pm

This morning when I tried to log on to check my email for your reply I got the error message that said "unable to find local hard drive or optical drive" What now???
bhunt261
Regular Member
 
Posts: 51
Joined: June 16th, 2007, 9:14 am

Re: New problem...

Unread postby Navigator » August 28th, 2007, 6:34 pm

bhunt261 wrote:This morning when I tried to log on to check my email for your reply I got the error message that said "unable to find local hard drive or optical drive" What now???


??

Today I am at my 'real' job, and I won't be available until tomorrow night...

But a few things...

The Kaspersky scan was largely clean (one infected file in system restore)..and the HJT log appeared clean too. I am not certain that this is malware related...might be, but maybe not.

How old was the computer and the HD? I was wondering why the computer was 'hanging' and 'locking' up as the HJT log did not appear bad...perhaps the HD failed?

I am going to ask around to some of my other experts or points of contact about any ideas.

I will get back to you as soon as I can.....
User avatar
Navigator
MRU Honors Grad Emeritus
 
Posts: 1237
Joined: December 21st, 2005, 8:35 pm
Location: Missouri

Hmppph!!!

Unread postby bhunt261 » August 28th, 2007, 8:51 pm

Real job,huh. I CAN appreciate that... On a whim I called Dell and you are right. The mother board is failing. So, per thier recommendation because the computer is old, I have ordered her a new one. Her being my wife. She will be heart broken to find out it has died, maybe the new one coming will bring her back.LOL I appreciate all your help. Don't let that real job get you down... Bobby
bhunt261
Regular Member
 
Posts: 51
Joined: June 16th, 2007, 9:14 am

Re: Hmppph!!!

Unread postby Navigator » August 28th, 2007, 10:29 pm

bhunt261 wrote:Real job,huh. I CAN appreciate that... On a whim I called Dell and you are right. The mother board is failing. So, per thier recommendation because the computer is old, I have ordered her a new one. Her being my wife. She will be heart broken to find out it has died, maybe the new one coming will bring her back.LOL I appreciate all your help. Don't let that real job get you down... Bobby


You're welcome Bobby, and sorry about the computer... :(

The other experts on the board also believed it was hardware related (not malware) that was the cause of the most recent problem.

Good luck with the new system!

Nav
User avatar
Navigator
MRU Honors Grad Emeritus
 
Posts: 1237
Joined: December 21st, 2005, 8:35 pm
Location: Missouri

Unread postby NonSuch » September 4th, 2007, 5:18 am

This topic is now closed. If you wish it reopened, please send us an email to 'admin at malwareremoval.com' with a link to your thread.

You can help support this site from this link :
Donations For Malware Removal

Please do not contact us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
User avatar
NonSuch
Administrator
Administrator
 
Posts: 27300
Joined: February 23rd, 2005, 7:08 am
Location: California
Advertisement
Register to Remove


  • Similar Topics
    Replies
    Views
    Last post

Return to Infected? Virus, malware, adware, ransomware, oh my!



Who is online

Users browsing this forum: No registered users and 62 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware