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Attempting to install Ad-Aware...

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Attempting to install Ad-Aware...

Unread postby Sakura » July 29th, 2007, 10:40 am

Because I'm having this severe trojan/adware problem, but when I extract the Ad-Aware file, which is a .ref type, and try to open it, I'm told that windows couldn't open it and I was given an option to select a program from a list to open it with.
What program opens .ref files?
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Unread postby Navigator » July 29th, 2007, 1:31 pm

Hello Sakura...welcome to Malware Removal!

I am not aware that any particular program opens .ref files...I know that Ad-Aware uses that extension though:


It appears there are many programs that use that file extension. I'm just guessing, but it sounds like you may be trying to open the .ref file before installing the Ad-aware program? I'm really not sure...

If you would like for me to see if I can help you with your malware problem, why don't we try this first:

Please do this:

Click here to download HJTsetup.exe.
  • Save HJTsetup.exe to your desktop.
  • Doubleclick on the HJTsetup.exe icon on your desktop
  • By default it will install to C:\Program Files\Hijack This
  • Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
  • Put a check by Create a desktop icon then click Next again. Continue to follow the rest of the prompts from there.
  • At the final dialogue box click Finish and it will launch Hijack This.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Click on Edit>Select All; then click on Edit>Copy to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.
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Unread postby NonSuch » August 8th, 2007, 2:28 am

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