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Unread postby Scotty » July 17th, 2007, 4:30 pm

AAAAGH!

I have no idea what they mean. Does she mean a scheduled scan or just the anti-virus monitor?

I had McAfee briefly when I got my first pc, but I soon got rid.
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Unread postby askey127 » July 17th, 2007, 5:20 pm

Tell the user to right click the McAfee icon in the system tray (you prob have to tell them it's in the lower right, down by the clock) or on the desktop if that's the only one, and tell you what the options are.
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Unread postby Scotty » July 18th, 2007, 7:05 am

Hmm, more problems. If she has the disc should we try repairing the installation?
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Unread postby askey127 » July 18th, 2007, 1:31 pm

Sounds like two things:
1-msconfig has some temporary changes.
2-McAfee AV isn't starting properly on bootup.

I would get a HJT log and check for both of these. It will help tell us where we are.

Did the user try to get Start, Control Panel, Security Center ? And See what AV says? Maybe you can talk them in.

I can't tell what they are talking about right now exactly.
It sounds like they got into a "Security Center" inside McAfee
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Unread postby Scotty » July 18th, 2007, 4:10 pm

Hi askey

I think we're sorted now. Or are you wanting her to look in the Quarantine to see what it has?
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Unread postby askey127 » July 18th, 2007, 5:15 pm

I think user named "Owner" is good to go.
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Unread postby Scotty » July 18th, 2007, 5:24 pm

Best to leave it open a day or so, just in case. ;)
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Unread postby askey127 » July 18th, 2007, 5:44 pm

OK.
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Unread postby Scotty » July 19th, 2007, 6:16 pm

I think we can archive this one now.
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