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help trojan horse i cannot fix

Unread postby rhyanc » July 2nd, 2007, 11:35 am

please help me i have all these popups and the yellow triangle that keeps saying i am infected. i dont think i have hijackthis on my computer. what do i do. thanks in advance
rhyanc
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Posts: 5
Joined: July 2nd, 2007, 11:16 am
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Unread postby Katana » July 2nd, 2007, 11:43 am

Hello and welcome to Malware Removal

My name is Katana and I will be helping you to remove any infection(s) that you may have.

Please note that I am training, this means that any reply I give to you has to be checked first by an expert.
I apologize for any delay this might cause.

Please observe these rules while we work:
1. If you don't know, stop and ask! Don't keep going on.
2. Please reply to this thread. Do not start a new topic.
3. Please continue to respond until I give you the "All Clear"
(Just because you can't see a problem doesn't mean it isn't there)

If you can do those three things, everything should go smoothly :D

Download HJT

Click here to download HJTsetup.exe
  • Save HJTsetup.exe to your desktop.
  • Double click on the HJTsetup.exe icon on your desktop.
  • By default it will install to C:\Program Files\Hijack This.
  • Continue to click Next in the setup dialogue boxes until you get to the Select Additional Tasks dialogue.
  • Put a check by Create a desktop icon then click Next again.
  • Continue to follow the rest of the prompts from there.
  • At the final dialogue box click Finish and it will launch Hijack This.
  • Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
  • Click Save to save the log file and then the log will open in notepad.
  • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.


Installed Programs
Please could you give me a list of the programs that are installed. This will help me create a fix for you.
  • Start HijackThis
  • Click on the Config button
  • Click on the Misc Tools button
  • Click on the Open Uninstall Manager button.

You will see a list with the programs installed in your computer.
Click on save list button and specify where you would like to save this file.
When you press Save button a notepad will open with the contents of that file.
Simply copy and paste the contents of that notepad into your next post.
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Katana
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hijack report

Unread postby rhyanc » July 2nd, 2007, 12:02 pm

Logfile of HijackThis v1.99.1
Scan saved at 10:52:36 AM, on 7/2/2007
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\System32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\msorcl32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\System32\owinqndt.exe
C:\Error Safe\startmon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\kernels32.exe
C:\Program Files\Common Files\Error Safe\ERScw.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Web Buying\v1.7.4\webbuying.exe
C:\Windows\xpupdate.exe
C:\Error Safe\ERS.exe
C:\Program Files\Adobe\Reader 8.0\Reader\AcroRd32.exe
C:\Program Files\Linksys\Wireless-G Notebook Adapter\Gcc.exe
C:\Program Files\Linksys\Wireless-G Notebook Adapter\OdHost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: (no name) - {ACB1E670-3217-45C4-A021-6B829A8A27CB} - (no file)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [{3E-E2-2A-A2-ZN}] C:\windows\system32\mpdsregp.exe CHD003
O4 - HKLM\..\Run: [ExploreUpdSched] C:\WINDOWS\System32\owinqndt.exe CHD003
O4 - HKLM\..\Run: [{ZN}] C:\WINDOWS\system32\mpdsregp.exe CHD003
O4 - HKLM\..\Run: [was_check] C:\Error Safe\startmon.exe
O4 - HKLM\..\Run: [System] C:\WINDOWS\System32\kernels32.exe
O4 - HKLM\..\Run: [ERScw] C:\Program Files\Common Files\Error Safe\ERScw.exe -c
O4 - HKLM\..\Run: [HPLJ Config] C:\Program Files\Hewlett-Packard\hp LaserJet 3015_3020_3030_3380\SetConfig.exe -c Direct -p DOT4_001 -pn "hp LaserJet 3015 PCL 6" -n 1 -l 1033
O4 - HKLM\..\Run: [icq.com] rundll32.exe "C:\WINDOWS\System32\idqdarqd.dll",forkonce
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [WebBuying] C:\Program Files\Web Buying\v1.7.4\webbuying.exe
O4 - HKCU\..\Run: [ErrorSafeFree] "C:\Program Files\ErrorSafe Free\uers.exe" /scan
O4 - HKCU\..\Run: [Windows update loader] C:\Windows\xpupdate.exe
O4 - HKCU\..\Run: [ErrorSafe] C:\Error Safe\ERS.exe /min
O4 - Startup: TA_Start.lnk = C:\WINDOWS\system32\mpdsregp.exe
O4 - Startup: Think-Adz.lnk = C:\WINDOWS\system32\owinqndt.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Wireless-G Notebook Adapter.lnk = C:\Program Files\Linksys\Wireless-G Notebook Adapter\Gcc.exe
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Open in new background tab - res://C:\Program Files\Windows Live Toolbar\Components\en-us\msntabres.dll.mui/229?7111a6a812004ef7b5484202c9b5edca
O8 - Extra context menu item: Open in new foreground tab - res://C:\Program Files\Windows Live Toolbar\Components\en-us\msntabres.dll.mui/230?7111a6a812004ef7b5484202c9b5edca
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/oas/ActiveX/MSDcode.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupda ... 7794457184
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microso ... 0529434710
O16 - DPF: {D6E0B119-DCF2-4CD6-8DFB-7CFF1B70F7FF} (TeamOn Import Object) - https://myemail.t-mobile.com/html/web/c ... Import.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Filter: text/html - (no CLSID) - (no file)
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
rhyanc
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Posts: 5
Joined: July 2nd, 2007, 11:16 am

i cannot find where the uninstall report is saving

Unread postby rhyanc » July 2nd, 2007, 12:07 pm

unistall managerr report is not saving or i cannot find it
rhyanc
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Posts: 5
Joined: July 2nd, 2007, 11:16 am

Unread postby Katana » July 2nd, 2007, 1:31 pm

Hi rhyanc,

Your PC is very infected :(

Update Your Windows XP
We can definitely help you, but first you need to help us. You are quite behind on your Windows Updates and Patches!!

The first step in this process is to apply Service Pack 1a for Windows XP. Without this update, you're wide open to re-infection, and we're both just wasting our time.
Click here to get WinXP SP1a: http://www.microsoft.com/downloads/details...&DisplayLang=en

Apply the update, reboot, then go to Windows Update and install all the Critical Updates (Note: Do NOT install WinXP SP2 because we have to clean your computer first!)
Click here for Windows Update: http://www.windowsupdate.com/

After installing all the Patches and updates, reboot, then post a fresh Hijack This log.
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Katana
MRU Teacher Emeritus
 
Posts: 6412
Joined: November 10th, 2006, 5:00 pm
Location: Manchester

error

Unread postby rhyanc » July 2nd, 2007, 2:33 pm

it stops and says service pack 1 setup error
setup could not verify the integrity of the file Update.inf. make sure the crypographic sevice is running on this computer

what now? thanks and sorry
rhyanc
Active Member
 
Posts: 5
Joined: July 2nd, 2007, 11:16 am

please someone respond

Unread postby rhyanc » July 2nd, 2007, 8:02 pm

please someone help look at the above post I cannot download serverpack 1a
rhyanc
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Posts: 5
Joined: July 2nd, 2007, 11:16 am

Unread postby Katana » July 3rd, 2007, 12:03 pm

Hi rhyanc,

Please note: PM's will not be answered.

Please follow the instructions HERE
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Posts: 6412
Joined: November 10th, 2006, 5:00 pm
Location: Manchester

Unread postby Katana » July 5th, 2007, 5:15 am

Do you still need help ?
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Unread postby NonSuch » July 7th, 2007, 3:01 pm

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Please do not contact us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
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