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Computer Running Slow HELP HJTLog

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Computer Running Slow HELP HJTLog

Unread postby MaryAnn » May 30th, 2007, 7:58 pm

Hello, I am new to this board and hope someone can help w/my Dell Dim 4600 WinXP Service Pk 2 System. Computer was running fine untill I had to change over to Embarqmail since they are phasing out the Earthlink altogether. At first my computer was getting slower by the minute and locking up. I finally got some help from Embarq on adjusting ALL the security, anti virus, spyware, etc.. that came along w/the package. Now my computer is at least NOT locking up as before but is running slow. I am almost sure there are things on my HJT Log that can be removed, but I'm not sure which ones. I did notice on R1 it mentions Proxy server=smtpauth.earthlink.net:25. Since I am no longer using Earthlink don't think that should be there, should it? Basically I need someone to tell me how to "clean up" my log and get rid of malware or whatever that is un necessary on my computer. Any and all help will be GREATLY appreciated, as I have posted three times in one week on Dell Comm Forum w/no replys w/solutions. I did get a reply refering me to this forum
Hope you can help cause I am totally at my wits end :roll: w/this slow computer. HJT LOG BELOW.
Regards, MaryAnn

Logfile of HijackThis v1.99.1
Scan saved at 19:50, on 07-05-30
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\netdde.exe
C:\PROGRA~1\EMBARQ~1\backweb\7211241\Program\SERVIC~1.EXE
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\system32\clipsrv.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\EMBARQ Online Security\Anti-Virus\fsgk32st.exe
C:\Program Files\EMBARQ Online Security\backweb\7211241\program\fsbwsys.exe
C:\Program Files\EMBARQ Online Security\Anti-Virus\FSGK32.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\EMBARQ Online Security\backweb\7211241\Program\fspex.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\EMBARQ Online Security\Common\FSMA32.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\EMBARQ Online Security\Common\FSMB32.EXE
C:\WINDOWS\System32\tcpsvcs.exe
C:\Program Files\EMBARQ Online Security\Anti-Virus\fssm32.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\EMBARQ Online Security\Common\FCH32.EXE
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\Program Files\EMBARQ Online Security\Common\FAMEH32.EXE
C:\Program Files\EMBARQ Online Security\Anti-Virus\fsqh.exe
C:\Program Files\EMBARQ Online Security\Common\FSM32.EXE
C:\Program Files\EMBARQ Online Security\Anti-Virus\fsrw.exe
C:\Program Files\EMBARQ Online Security\FSPC\fspc.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\fxssvc.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
C:\Program Files\EMBARQ Online Security\Anti-Virus\fsav32.exe
C:\Program Files\EMBARQ Online Security\FWES\Program\fsdfwd.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\EMBARQ~1\ANTI-S~1\fsaw.exe
C:\Program Files\EMBARQ Online Security\FSGUI\fsguidll.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Dell\Media Experience\PCM2.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\WINDOWS\explorer.exe
C:\Program Files\PC Registry Cleaner\PCRegistryCleaner.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.myembarq.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://search.ieplugin.com/q.cgi?q=%s
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = smtpauth.earthlink.net:25
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O4 - HKLM\..\Run: [UpdateManager] C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe /r
O4 - HKLM\..\Run: [MemoryCardManager] C:\Program Files\Dell Photo AIO Printer 964\memcard.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [DLCJCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCJtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [F-Secure Manager] "C:\Program Files\EMBARQ Online Security\Common\FSM32.EXE" /splash
O4 - HKLM\..\Run: [F-Secure TNB] "C:\Program Files\EMBARQ Online Security\TNB\TNBUtil.exe" /CHECKALL /WAITFORSW
O4 - HKLM\..\Run: [F-Secure Startup Wizard] "C:\Program Files\EMBARQ Online Security\FSGUI\FSSW.EXE" /reboot
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: EMBARQ Online Security.lnk = C:\Program Files\EMBARQ Online Security\backweb\7211241\Program\fspex.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: KODAK Software Updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
O8 - Extra context menu item: &Block this popup - C:\Program Files\EMBARQ Online Security\Anti-Spyware\blockpopups.htm
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\npjpi160_01.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\npjpi160_01.dll
O9 - Extra button: Web Filter - {200DB664-75B5-47c0-8B45-A44ACCF73C00} - C:\Program Files\EMBARQ Online Security\FSPC\fspcmsie.dll
O9 - Extra button: (no name) - {200DB664-75B5-47c0-8B45-A44ACCF73F01} - C:\Program Files\EMBARQ Online Security\FSPC\fspcmsie.dll
O9 - Extra 'Tools' menuitem: Web Filter - {200DB664-75B5-47c0-8B45-A44ACCF73F01} - C:\Program Files\EMBARQ Online Security\FSPC\fspcmsie.dll
O9 - Extra button: IE Shield - {300DB664-75B5-47c0-8B45-A44ACCF73C00} - C:\Program Files\EMBARQ Online Security\Anti-Spyware\ieshield.dll
O9 - Extra 'Tools' menuitem: IE Shield... - {300DB664-75B5-47c0-8B45-A44ACCF73C00} - C:\Program Files\EMBARQ Online Security\Anti-Spyware\ieshield.dll
O9 - Extra button: SmartShopper - Compare product prices - {3CC3D8FE-F0E0-4dd1-A69A-8C56BCC7BEBF} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: SmartShopper - Compare travel rates - {3CC3D8FE-F0E0-4dd1-A69A-8C56BCC7BEC0} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Broken Internet access because of LSP provider 'winsflt.dll' missing
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - https://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?LinkID=39204
O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://downloads.ewido.net/ewidoOnlineScan.cab
O16 - DPF: {2ED9BC2B-4DF1-472E-9B5E-55477D2C97F5} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/odc.cab
O16 - DPF: {31E68DE2-5548-4B23-88F0-C51E6A0F695E} (Microsoft PID Sniffer) - https://support.microsoft.com/OAS/ActiveX/odc.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftup ... 6627668953
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://download.abacast.com/download/fi ... tup151.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: EMBARQ Online Security (BackWeb Plug-in - 7211241) - EMBARQ Online Security - C:\PROGRA~1\EMBARQ~1\backweb\7211241\Program\SERVIC~1.EXE
O23 - Service: dlcj_device - Unknown owner - C:\WINDOWS\system32\dlcjcoms.exe
O23 - Service: FSGKHS (F-Secure Gatekeeper Handler Starter) - F-Secure Corporation - C:\Program Files\EMBARQ Online Security\Anti-Virus\fsgk32st.exe
O23 - Service: FSBWSYS - F-Secure Corp. - C:\Program Files\EMBARQ Online Security\backweb\7211241\program\fsbwsys.exe
O23 - Service: F-Secure Anti-Virus Firewall Daemon (FSDFWD) - F-Secure Corporation - C:\Program Files\EMBARQ Online Security\FWES\Program\fsdfwd.exe
O23 - Service: F-Secure HTTP Server (fshttps) - F-Secure Corporation - C:\Program Files\EMBARQ Online Security\FSPC\fshttps\fshttps.exe
O23 - Service: F-Secure Management Agent (FSMA) - F-Secure Corporation - C:\Program Files\EMBARQ Online Security\Common\FSMA32.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
MaryAnn
Active Member
 
Posts: 7
Joined: May 30th, 2007, 7:12 pm
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Unread postby Blade81 » May 31st, 2007, 1:12 pm

Hi and welcome to the Board

I'm Blade and I am going to try to help you with your problem. Please take a note of five things.

  1. I will start working on your Malware issues, this may or may not, solve other issues you have with your machine.
  2. The fixes are specific to your problem and should only be used for this issue on this machine
  3. The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
  4. If you don't know, stop and ask! Don't keep going on.
  5. Please reply to this thread. Do not start a new topic.



Let's start by looking what kind of programs your comp has eaten.


Generate an Uninstall List

* Open HijackThis
* Click on Open Misc Tools Section
* Click on Open Uninstall Manager
* Click on Save list
* Save it to your Desktop
* Post it on your next reply.
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Blade81
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Posts: 5245
Joined: July 17th, 2006, 3:36 am
Location: Finland

HJT LOG ENCLOSED AS REQUESTED

Unread postby MaryAnn » June 1st, 2007, 9:13 am

Blade, Thank you so much for your quick response.

Abacast Client
ABBYY FineReader 6.0 Sprint
Adobe Flash Player 9 ActiveX
Adobe Reader 7.0.9
Adobe Shockwave Player
AOL Uninstaller (Choose which Products to Remove)
Apple Software Update
Belarc Advisor 7.2
BroadJump Client Foundation
CCleaner (remove only)
CCScore
CheckIt Diagnostics
Conexant D850 56K V.9x DFVc Modem
Dell Digital Jukebox Driver
Dell Media Experience
Dell Photo AIO Printer 964
Dell ResourceCD
Dell Solution Center
Dell Support 5.0.0 (766)
Digital Line Detect
eGames GameButler
EMBARQ Online Security
ESSBrwr
ESSCDBK
ESScore
ESSgui
ESSini
ESSPCD
ESSPDock
ESSSONIC
ESSTOOLS
essvatgt
Event Planner
Hallmark Card Studio 2004
HighMAT Extension to Microsoft Windows XP CD Writing Wizard
Hijackthis 1.99.1
HijackThis 1.99.1
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows XP (KB914440)
Hotfix for Windows XP (KB915865)
Hotfix for Windows XP (KB926239)
Inspiration Screensaver
Intel(R) Extreme Graphics 2 Driver
Intel(R) PRO Network Adapters and Drivers
Intel(R) PROSet
InterActual Player
Internet Explorer Default Page
iTunes
Java(TM) SE Runtime Environment 6
Java(TM) SE Runtime Environment 6 Update 1
Jigsaw Medley 2
kgcbase
Kodak EasyShare software
KSU
Lernout & Hauspie TruVoice for Microsoft Agent
LimeWire PRO 4.12.11
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB886903)
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Data Access Components KB870669
Microsoft Encarta Encyclopedia Standard 2004
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Windows Journal Viewer
Modem Helper
Move Networks Player for Internet Explorer
MSXML 4.0 SP2 (KB927978)
MUSICMATCH® Jukebox
Nero 7 Essentials
netbrdg
NetWaiting
Notifier
OfotoXMI
PC Registry Cleaner
PowerDVD 5.1
Print to Fax
Puzzle Master 3
Puzzle Master 4
Puzzle Master 5
QuickTime
RealPlayer
Security Update for CAPICOM (KB931906)
Security Update for CAPICOM (KB931906)
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB883939)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB896688)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB903235)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB905915)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB908531)
Security Update for Windows XP (KB911280)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911567)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912812)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913446)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB916281)
Security Update for Windows XP (KB917159)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB918899)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920214)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921883)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922760)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923694)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925454)
Security Update for Windows XP (KB925486)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926247)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928090)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929969)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931768)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
SereneScreen Marine Aquarium 2 + Time
SFR
SHASTA
Shockwave
SKIN0001
SKINXSDK
Smart Menus (Windows Live Toolbar)
Sonic DLA
Sonic RecordNow!
Sonic Update Manager
staticcr
Super Collapse! Puzzle Gallery
SureThing CD Labeler SE - Sonic
tooltips
Update for Windows XP (KB894391)
Update for Windows XP (KB896727)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB904942)
Update for Windows XP (KB910437)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB927891)
Update for Windows XP (KB929338)
Update for Windows XP (KB930916)
Update for Windows XP (KB931836)
URGE
USB MMC-SD Reader
VPRINTOL
Windows Defender
Windows Defender Signatures
Windows Genuine Advantage v1.3.0254.0
Windows Installer 3.1 (KB893803)
Windows Installer 3.1 (KB893803)
Windows Live Messenger
Windows Live Sign-in Assistant
Windows Live Toolbar
Windows Live Toolbar
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows XP Hotfix - KB867282
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB887797
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890047
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB890923
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB893066
Windows XP Hotfix - KB893086
Windows XP Service Pack 2
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MaryAnn
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Unread postby Blade81 » June 1st, 2007, 1:50 pm

Hi MaryAnn

Uninstall following instance thru add/remove programs:
-Internet Explorer Default Page

Navigate to c:\program\files folder and delete if there's folder named as Internet Explorer Default Page.

Start hjt, click do a system scan only, check:
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://search.ieplugin.com/q.cgi?q=%s
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O9 - Extra button: SmartShopper - Compare product prices - {3CC3D8FE-F0E0-4dd1-A69A-8C56BCC7BEBF} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: SmartShopper - Compare travel rates - {3CC3D8FE-F0E0-4dd1-A69A-8C56BCC7BEC0} - C:\WINDOWS\system32\shdocvw.dll

Close browsers and other windows. Click fix checked.


*NOTE* CCleaner deletes EVERYTHING out of temp/temporary folders. If you have anything in a temp folder, back it up or move it to a permanent folder prior to running CCleaner!

  • Start CCleaner
  • On the Windows tab, under Internet Explorer, uncheck Cookies if you do not want them deleted. (If deleted, you will likely need to reenter your passwords at all sites where a cookie is used to recognize you when you visit).
  • If you use either the Firefox or Mozilla browsers, the box to uncheck for Cookies is on the Applications tab, under Firefox/Mozilla.
  • Click on the Options icon at the left side of the window, then click on Advanced.
    deselect
    Only delete files in Windows Temp folders older than 48 hours.
  • Click on the
    Cleaner
    icon on the left side of the window, then click Run Cleaner to run the program.
  • Caution: It is not recommended that you use the
    Issues feature unless you are very familiar with the registry as it has been known to find legitimate items.
  • After CCleaner has completed its process, click Exit.


Since you're using Limewire I recommend to defrag your hard drive(s). P2P programs cause fragmentation and badly fragmented drive slows computer down.

Post fresh hjt log and tell me whether or not instructions above was helpful. :)
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Blade81
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New HJT Log

Unread postby MaryAnn » June 1st, 2007, 4:48 pm

Blade,
I did as you instructed w/uninstall, CCleaner and defrag.etc. Below is my new HJT Log. I looked over it and noticed that the (2) 09's Smart Shopper is still there even though I checked them to delete. Let me say that I have been trying to delete these two programs for months working w/Dell Comm Forum. No matter what, these two will not go away. But I don't believe they are the root of my slow computer problem being because it wasn't this slow untill I switched over from Earthlink to Embarq.about a week ago.
I regret to say that my computer doesn't seem to be any faster, pulling up the Internet Explorer Home Page and especially pulling up my email page (which I have to do from the home page) still takes forever. :(
Oh yea, I wanted to tell you, there was an IE folder in my programs but id DID NOT say DEFAULT PAGE so I left it alone. I hope I did the correct thing.

Logfile of HijackThis v1.99.1
Scan saved at 16:25, on 07-06-01
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\netdde.exe
C:\PROGRA~1\EMBARQ~1\backweb\7211241\Program\SERVIC~1.EXE
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\system32\clipsrv.exe
C:\Program Files\EMBARQ Online Security\Anti-Virus\fsgk32st.exe
C:\Program Files\EMBARQ Online Security\Anti-Virus\FSGK32.EXE
C:\Program Files\EMBARQ Online Security\backweb\7211241\program\fsbwsys.exe
C:\Program Files\EMBARQ Online Security\Anti-Virus\fssm32.exe
C:\Program Files\EMBARQ Online Security\Common\FSMA32.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\EMBARQ Online Security\Common\FSMB32.EXE
C:\WINDOWS\System32\tcpsvcs.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\fxssvc.exe
C:\Program Files\EMBARQ Online Security\Common\FCH32.EXE
C:\Program Files\EMBARQ Online Security\Common\FAMEH32.EXE
C:\Program Files\EMBARQ Online Security\Anti-Virus\fsqh.exe
C:\Program Files\EMBARQ Online Security\Anti-Virus\fsrw.exe
C:\Program Files\EMBARQ Online Security\FSPC\fspc.exe
C:\Program Files\EMBARQ Online Security\Anti-Virus\fsav32.exe
C:\Program Files\EMBARQ Online Security\FWES\Program\fsdfwd.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\Program Files\EMBARQ Online Security\Common\FSM32.EXE
C:\PROGRA~1\EMBARQ~1\ANTI-S~1\fsaw.exe
C:\Program Files\EMBARQ Online Security\FSGUI\fsguidll.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\EMBARQ Online Security\backweb\7211241\Program\fspex.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\MSN Messenger\usnsvc.exe
C:\WINDOWS\system32\dlcjcoms.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.myembarq.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = smtpauth.earthlink.net:25
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O4 - HKLM\..\Run: [UpdateManager] C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe /r
O4 - HKLM\..\Run: [MemoryCardManager] C:\Program Files\Dell Photo AIO Printer 964\memcard.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [DLCJCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCJtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [F-Secure Manager] "C:\Program Files\EMBARQ Online Security\Common\FSM32.EXE" /splash
O4 - HKLM\..\Run: [F-Secure TNB] "C:\Program Files\EMBARQ Online Security\TNB\TNBUtil.exe" /CHECKALL /WAITFORSW
O4 - HKLM\..\Run: [F-Secure Startup Wizard] "C:\Program Files\EMBARQ Online Security\FSGUI\FSSW.EXE" /reboot
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: EMBARQ Online Security.lnk = C:\Program Files\EMBARQ Online Security\backweb\7211241\Program\fspex.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: KODAK Software Updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
O8 - Extra context menu item: &Block this popup - C:\Program Files\EMBARQ Online Security\Anti-Spyware\blockpopups.htm
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\npjpi160_01.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\npjpi160_01.dll
O9 - Extra button: Web Filter - {200DB664-75B5-47c0-8B45-A44ACCF73C00} - C:\Program Files\EMBARQ Online Security\FSPC\fspcmsie.dll
O9 - Extra button: (no name) - {200DB664-75B5-47c0-8B45-A44ACCF73F01} - C:\Program Files\EMBARQ Online Security\FSPC\fspcmsie.dll
O9 - Extra 'Tools' menuitem: Web Filter - {200DB664-75B5-47c0-8B45-A44ACCF73F01} - C:\Program Files\EMBARQ Online Security\FSPC\fspcmsie.dll
O9 - Extra button: IE Shield - {300DB664-75B5-47c0-8B45-A44ACCF73C00} - C:\Program Files\EMBARQ Online Security\Anti-Spyware\ieshield.dll
O9 - Extra 'Tools' menuitem: IE Shield... - {300DB664-75B5-47c0-8B45-A44ACCF73C00} - C:\Program Files\EMBARQ Online Security\Anti-Spyware\ieshield.dll
O9 - Extra button: SmartShopper - Compare product prices - {3CC3D8FE-F0E0-4dd1-A69A-8C56BCC7BEBF} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: SmartShopper - Compare travel rates - {3CC3D8FE-F0E0-4dd1-A69A-8C56BCC7BEC0} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Broken Internet access because of LSP provider 'winsflt.dll' missing
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - https://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?LinkID=39204
O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://downloads.ewido.net/ewidoOnlineScan.cab
O16 - DPF: {2ED9BC2B-4DF1-472E-9B5E-55477D2C97F5} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/odc.cab
O16 - DPF: {31E68DE2-5548-4B23-88F0-C51E6A0F695E} (Microsoft PID Sniffer) - https://support.microsoft.com/OAS/ActiveX/odc.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftup ... 6627668953
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://download.abacast.com/download/fi ... tup151.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: EMBARQ Online Security (BackWeb Plug-in - 7211241) - EMBARQ Online Security - C:\PROGRA~1\EMBARQ~1\backweb\7211241\Program\SERVIC~1.EXE
O23 - Service: dlcj_device - Unknown owner - C:\WINDOWS\system32\dlcjcoms.exe
O23 - Service: FSGKHS (F-Secure Gatekeeper Handler Starter) - F-Secure Corporation - C:\Program Files\EMBARQ Online Security\Anti-Virus\fsgk32st.exe
O23 - Service: FSBWSYS - F-Secure Corp. - C:\Program Files\EMBARQ Online Security\backweb\7211241\program\fsbwsys.exe
O23 - Service: F-Secure Anti-Virus Firewall Daemon (FSDFWD) - F-Secure Corporation - C:\Program Files\EMBARQ Online Security\FWES\Program\fsdfwd.exe
O23 - Service: F-Secure HTTP Server (fshttps) - F-Secure Corporation - C:\Program Files\EMBARQ Online Security\FSPC\fshttps\fshttps.exe
O23 - Service: F-Secure Management Agent (FSMA) - F-Secure Corporation - C:\Program Files\EMBARQ Online Security\Common\FSMA32.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
MaryAnn
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Unread postby Blade81 » June 1st, 2007, 5:37 pm

Hi again

If slowness appear only while doing something in net then it seems to be connection problem. When I read your opening post I got an idea that computer was slow on everything. So I'm sorry but can't unfortunately help in that case . :(

However, we can try to remove those two shopper entries using another method.



Download ERUNT
Save it to your desktop. Run and install this program.

In the box that opens ONLY choose
System registry.

Then click OK.

Click save and then go to File > Exit.
This is so the registry can be restored to this point if we need it. It may take a minute. Just let it go until it's done.


Save text below as fix.reg on Notepad (save it as all files (*.*)) on the Desktop.

Code: Select all
REGEDIT4

[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{3CC3D8FE-F0E0-4dd1-A69A-8C56BCC7BEBF}]

[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{3CC3D8FE-F0E0-4dd1-A69A-8C56BCC7BEC0}]



It should look like this -> Image

Doubleclick fix.reg, press Yes and ok.

(In case you are unsure how to create a reg file, take a look here with screenshots.)


Let me know if those entries appears after that.

Oh yea, I wanted to tell you, there was an IE folder in my programs but id DID NOT say DEFAULT PAGE so I left it alone. I hope I did the correct thing.

You did right. :) That other one was most likely Internet Explorer's folder.
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Unread postby MaryAnn » June 1st, 2007, 6:28 pm

Hello Blade,
Thanks for all your help, I have a question before I continue to try and get rid of those two programs. I started to download ERUNT and got a multiple choice of which things (?) listed was: FREE REGISTERY CLEANER. WHICH REGISTRY CLEANER, CLEAN REG. WARNING, ETC.. Sorry I didn't know "what" to click onto. I kept clicking onto the ERUNT DOWNLOAD and got this screen. I may sound "duuhh" but don't know exactly what to do and I have learned from experience, when I am not sure ... ASK. So I am asking lol Thanks for your patience w/me. Awaiting your reply.
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Unread postby Blade81 » June 1st, 2007, 6:36 pm

Hi

Choose one of download sites here :)
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Unread postby MaryAnn » June 2nd, 2007, 10:00 am

You are correct, my problem DID start when I switched over from Earthlink to Embarq. Sorry I didn't make that clear. Yesterday I got a response from Embarq . so w/their instructions and YOUR HELP. I seem to be doing pretty good now. I can't thank you enough for all your help and patience w/me. I will definately keep Malware Removal in my records for future use.
Regards,
Retired Nana
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Unread postby Blade81 » June 2nd, 2007, 10:13 am

Glad to hear that :) May I ask did you have success removing those two hjt entries using the register fix?
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Unread postby MaryAnn » June 2nd, 2007, 10:30 am

Actually I didn't try to remove the two items. :oops:
I got the response from Embarq and since everything was working fine I just let it be.
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Unread postby Blade81 » June 2nd, 2007, 10:32 am

Well.. since those two entries are malware I'd remove those as well ;)
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Unread postby MaryAnn » June 2nd, 2007, 10:42 am

OK, I will when I get the time . Schools out and grandkids are coming to visit :D I won't have much "computer time" but I will get around to it.
Regards,
Retired Nana
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Unread postby NonSuch » June 2nd, 2007, 3:17 pm

Glad we could be of assistance.

This topic is now closed. If you wish it reopened, please send us an email to 'admin at malwareremoval.com' with a link to your thread.

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Please do not contact us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
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