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Security programs are not starting up

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Security programs are not starting up

Unread postby Sb23 » March 22nd, 2007, 4:38 am

It would appear that for the last 10 days or so, I have been running the pc without security. The pc was on selective startup, and when I realised this tried to put it back to normal, but the programs will still not startup. I was advised to come here and post a log to see if anyone can offer any suggestions.

Logfile of HijackThis v1.99.1
Scan saved at 08:32:37, on 22/03/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\UPHClean\uphclean.exe
C:\Program Files\Acronis\TrueImage\TrueImageMonitor.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\Program Files\AOL 9.0\waol.exe
C:\Program Files\AOL 9.0\shellmon.exe
C:\Program Files\Common Files\AOL\aoltpspd.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.packardbell.co.uk/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O4 - HKLM\..\Run: [Acronis True Image Monitor] "C:\Program Files\Acronis\TrueImage\TrueImageMonitor.exe"
O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe"
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/viru ... ebscan.cab
O16 - DPF: {B1E2B96C-12FE-45E2-BEF1-44A219113CDD} (SABScanProcesses Class) - http://www.superadblocker.com/activex/sabspx.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{3D15C83A-FDB1-4402-BA46-EACAC0AD9B7B}: NameServer = 205.188.146.145
O17 - HKLM\System\CS1\Services\Tcpip\..\{3D15C83A-FDB1-4402-BA46-EACAC0AD9B7B}: NameServer = 205.188.146.145
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: AshampooDefragService - Unknown owner - C:\Program Files\Ashampoo\Ashampoo Magical Defrag\bin\aDefragService.exe (file missing)
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: AVG Anti-Spyware Guard - Unknown owner - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe (file missing)
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe (file missing)
O23 - Service: SmartLinkService (SLService) - Smart Link - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
Sb23
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Posts: 11
Joined: March 22nd, 2007, 4:29 am
Location: UK
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Unread postby beynac » March 22nd, 2007, 4:51 am

Good morning.

Thanks for posting. I'm looking through your log now and will get back to you shortly.
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beynac
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Posts: 1638
Joined: February 14th, 2006, 12:14 pm
Location: Norwich, England

Unread postby beynac » March 22nd, 2007, 5:39 am

Hi Sb23.

I've looked through your log and there's nothing showing that would cause the symptons you mention. Before we go any further, I would like to check for the infection I mentioned on the PC Advisor forum.

Please download FindAWF from: http://noahdfear.geekstogo.com/FindAWF.exe and save it on your desktop. Double-click on the file to run it. It will produce a report (awf.txt). Please post that report as a reply to this thread.

Note: If a DOS window does not stay open throughout the search (approx a minute), you need to change how the program runs:
  1. Locate the file
  2. Right-click and select Properties
  3. Select Compatibility and select Run this program in compatibility mode for: Windows 98/Windows ME and click OK.
  4. The tool should now work.
Let me know if you have any problems.
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beynac
MRU Honors Grad Emeritus
 
Posts: 1638
Joined: February 14th, 2006, 12:14 pm
Location: Norwich, England

Unread postby Sb23 » March 22nd, 2007, 6:45 am

This is all that came up in notepad,


Find AWF report by noahdfear ©2006


bak folders found
~~~~~~~~~~~



Duplicate files of bak directory contents
~~~~~~~~~~~~~~~~~~~~~~~



end of report
Sb23
Active Member
 
Posts: 11
Joined: March 22nd, 2007, 4:29 am
Location: UK

Unread postby beynac » March 22nd, 2007, 7:13 am

Hi Sb23.

Well that's a relief! :) Now that we've eliminated that, we can start investigating further. You say that your security programs will not start up. The following programs appear in the running processes:
  • Windows Defender
  • SpywareGuard
  • Avast
  • ZoneAlarm
You also appear to have SuperAntiSpyware installed but it doesn't appear in the running process list.

Could you please clarify what isn't working. You mentioned the Eicar test in your thread on PCA - how did you check this? Are the programs not working at all, or is it just parts of them? Please give as much detail as possible.

-----------------------------------------------------------

ATF Cleaner by Atribune ©

Download ATF Cleaner by Atribune © from here : http://www.atribune.org/ccount/click.php?id=1
This is a stand-alone program that does not need to be installed. Save it to a convenient location and make a shortcut on your desktop. Using this program will remove temporary files, temporary internet files and cookies from your system, which will mean that any scans will run faster.
  • Make sure that all browser windows are closed
  • Double-click the shortcut on your desktop to run the program.
  • Under Main, choose Select All
  • Untick Prefetch
  • Click Empty Selected
  • If you use Firefox browser,
    • Click Firefox at the top and choose Select All
    • Click on Empty Selected
    • NOTE: If you would like to keep any saved passwords, please untick that option.
  • Click Exit to close.
  • If you use Opera browser,
    • Click Opera at the top and choose Select All
    • Click on Empty Selected
    • NOTE: If you would like to keep any saved passwords, please untick that option.
  • Click Exit to close.
----------------------------------------------------

AVG Anti-Spyware

I see that you have this installed. Please open AVG Anti-Spyware, update it and check the settings.
  • Click the Update icon at the top and under Manual Update click the Start update button.
  • The program will either update or inform you that no update was available.
Please check the following settings:
  • Click the Shield icon at the top and under Resident shield is... make sure it shows inactive or not available in the free version.
  • Click the Update icon and untick the automatic update option.
  • Click on Scanner on the toolbar.
  • Click on the Settings tab.
    • Under How to act? - make sure that Quarantine is selected.
    • Under How to scan? - All checkboxes should be ticked.
    • Under Possibly unwanted software - All checkboxes should be ticked.
    • Under Reports - Select Automatically generate report after every scan and uncheck Only if threats were found.
    • Under What to scan? - Select Scan every file.
You can now close AVG Anti-Spyware. Do not scan yet.

---------------------------------------------------

Boot to Safe Mode.

You will need to reboot your computer into Safe Mode for the next steps. It would be a good idea for you to print these instructions, as you will not have access to the internet.

Important: If you have an always on connection to the internet, physically disconnect that connection until you are finished with Safe Mode and have rebooted back into normal mode. I suggest that you print out these instructions.
  • Restart your computer.
  • Continually tap the F8 button as your computer is booting (a menu appears).
  • Use up-arrow key to select Safe Mode and press Enter.
------------------------------------------------

Run AVG Anti-Spyware:

Close all open windows and then start AVG Anti-Spyware, which you downloaded earlier
  • Click on Scanner on the toolbar.
  • Click on Complete System Scan to start the scan process.
  • Let the program scan your computer.
  • When the scan has finished, follow the instructions below:
    • Make sure that Set all elements to: shows Quarantine
    • Important: Click on the Apply all Actions button (*** This must done before saving the report ***)
    • When the program has finished, it will display the message All actions have been applied.
    • Then click the Save Scan Report button.
    • Click the Save Report as button.
    • Save the report to your Desktop.
  • Right-click the AVG Tray Icon and select Exit.
-----------------------------------------------------------------

Reboot in Normal Mode.

-------------------------------------------------------------------

F-Secure BlackLight

Please download F-Secure Blacklight (blbeta.exe) from here.
  • Click I ACCEPT and download the graphical user interface version to your Desktop
  • Double click the file to run it, choose I accept the agreement then click Scan
  • It will create a log on your desktop (fsbl-date/time.log).
  • If it finds anything, do not rename any. Legitimate items can also be present.
  • Exit Blacklight
Please post the contents of the log as a reply to this thread.

------------------------------------------------------------------

please post, as a reply to this thread:
  • The AVG Anti-Spyware report
  • A new HijackThis log
  • The Blacklight scan log
  • The answer to my questions regarding your security programs.
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beynac
MRU Honors Grad Emeritus
 
Posts: 1638
Joined: February 14th, 2006, 12:14 pm
Location: Norwich, England

Unread postby Sb23 » March 22nd, 2007, 7:43 am

Hi Beynac, I ran the cleaner it removed 16.270MB, the Rootkit Eliminator didn't find anything, as for the AVG Antispyware I uninstalled that some time ago, I didn't like it.
Here's the new HJT log,

Logfile of HijackThis v1.99.1
Scan saved at 11:35:40, on 22/03/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\UPHClean\uphclean.exe
C:\Program Files\Acronis\TrueImage\TrueImageMonitor.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\Program Files\AOL 9.0\waol.exe
C:\Program Files\AOL 9.0\shellmon.exe
C:\Program Files\Common Files\AOL\aoltpspd.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.packardbell.co.uk/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O4 - HKLM\..\Run: [Acronis True Image Monitor] "C:\Program Files\Acronis\TrueImage\TrueImageMonitor.exe"
O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe"
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/viru ... ebscan.cab
O16 - DPF: {B1E2B96C-12FE-45E2-BEF1-44A219113CDD} (SABScanProcesses Class) - http://www.superadblocker.com/activex/sabspx.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{3D15C83A-FDB1-4402-BA46-EACAC0AD9B7B}: NameServer = 205.188.146.145
O17 - HKLM\System\CS1\Services\Tcpip\..\{3D15C83A-FDB1-4402-BA46-EACAC0AD9B7B}: NameServer = 205.188.146.145
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: AshampooDefragService - Unknown owner - C:\Program Files\Ashampoo\Ashampoo Magical Defrag\bin\aDefragService.exe (file missing)
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: AVG Anti-Spyware Guard - Unknown owner - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe (file missing)
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe (file missing)
O23 - Service: SmartLinkService (SLService) - Smart Link - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

The programs that will not start are Avast, Superantispyware, Windows Defender.

The Eicar Test Virus I downloaded to my documents in a zip file when I realised that something was up. When opened Avasts alarms go off, and Defender notes that there is something trying to get access, but this time as I said on the PCA forum nothing happened.
ZA has just started reacting, and SpywareGuard seems to be working now.
Sb23
Active Member
 
Posts: 11
Joined: March 22nd, 2007, 4:29 am
Location: UK

Unread postby beynac » March 22nd, 2007, 7:51 am

I would like to see an AVG Anti-Spyware report. Please install and run it as below. You can uninstall it again once we have sorted out your problem.

AVG Anti-Spyware:

Download the trial version of AVG Anti-Spyware from here and install it. When the program has been installed, and you click the Finish button, AVG Anti-Spyware will open. Do not run a scan yet.

If the program does not automatically update itself during installation, or you are unsure whether it has done so, please do the following:
  • Click the Update icon at the top and under Manual Update click the Start update button.
  • The program will either update or inform you that no update was available.
You will need to change the following settings:
  • Under Resident shield is... make sure that this shows as inactive or not available in the free version.
  • Click the Update icon and untick the automatic update option.
  • Click on Scanner on the toolbar.
  • Click on the Settings tab.
    • Under How to act? - make sure that Quarantine is selected.
    • Under How to scan? - All checkboxes should be ticked.
    • Under Possibly unwanted software - All checkboxes should be ticked.
    • Under Reports - Select Automatically generate report after every scan and uncheck Only if threats were found.
    • Under What to scan? - Select Scan every file.
You can now close AVG Anti-Spyware. Do not scan yet.

---------------------------------------------------

Boot to Safe Mode.

You will need to reboot your computer into Safe Mode for the next steps. It would be a good idea for you to print these instructions, as you will not have access to the internet.

Important: If you have an always on connection to the internet, physically disconnect that connection until you are finished with Safe Mode and have rebooted back into normal mode. I suggest that you print out these instructions.
  • Restart your computer.
  • Continually tap the F8 button as your computer is booting (a menu appears).
  • Use up-arrow key to select Safe Mode and press Enter.
------------------------------------------------

Run AVG Anti-Spyware:

Close all open windows and then start AVG Anti-Spyware, which you downloaded earlier
  • Click on Scanner on the toolbar.
  • Click on Complete System Scan to start the scan process.
  • Let the program scan your computer.
  • When the scan has finished, follow the instructions below:
    • Make sure that Set all elements to: shows Quarantine
    • Important: Click on the Apply all Actions button (*** This must done before saving the report ***)
    • When the program has finished, it will display the message All actions have been applied.
    • Then click the Save Scan Report button.
    • Click the Save Report as button.
    • Save the report to your Desktop.
  • Right-click the AVG Tray Icon and select Exit.
-----------------------------------------------------------------

Reboot in Normal Mode.

-------------------------------------------------------------

Please post the AVG Anti-Spyware report.
User avatar
beynac
MRU Honors Grad Emeritus
 
Posts: 1638
Joined: February 14th, 2006, 12:14 pm
Location: Norwich, England

Unread postby Sb23 » March 22nd, 2007, 7:59 am

I'll run AVG now, will be back soon.


Thanks

Steve
Sb23
Active Member
 
Posts: 11
Joined: March 22nd, 2007, 4:29 am
Location: UK

Unread postby Sb23 » March 22nd, 2007, 9:07 am

Here's the report Beynac,


AVG Anti-Spyware - Scan Report
---------------------------------------------------------

+ Created at: 12:57:14 22/03/2007

+ Scan result:



Nothing found.


::Report end
Sb23
Active Member
 
Posts: 11
Joined: March 22nd, 2007, 4:29 am
Location: UK

Unread postby beynac » March 22nd, 2007, 11:41 am

Hi Steve.

It's looking hopeful that it is not malware causing your problem. There's a couple of things we need to tidy up on your HijackThis log. Before we do this, we need to disable your real-time anti-spyware programs as they can interfere with the fix. While they are disabled, I would like you to try the Eicar test again and see if Avast picks it up. Please could you check the settings in Avast's control panel. HijackThis says that the program is running. I want to make sure that it's not just switched off real-time protection.

Windows Defender:
  • Open Windows Defender
  • Click Tools => General Settings
  • Scroll down and uncheck Turn on real-time protection (recommended).
  • Click Save
  • Close Windows Defender
SpywareGuard:
  • Right-click the running icon of Spywareguard in the system tray to open the program.
  • Go to Menu -> File and choose Exit.
  • It will automatically restart at next boot.
Please make sure that SuperAntiSpyware is still not running. If it is, please disable it.

---------------------------------------------------

Run HijackThis and click Scan and then check (tick) the following, if present (don't worry if any are missing):

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)

Close down all programs, browsers and other open windows. Make sure that only the above items are checked and then click on Fix checked.

Please try the Eicar test and then reboot the computer.

--------------------------------------------------

Please re-activate Windows Defender and try the Eicar test again.

--------------------------------------------------

Download WinPFind2.exe to your Desktop and double-click on it to extract the files. It will create a folder named WinPFind2 on your desktop. This program will enable me to see more of what is happening on your computer.
  • Open the WinPFind2 folder and double-click on winpfind2.exe to start the program.
  • Keep the standard settings.
  • In the AddOn Options group (on the right-hand side) click the checkboxes for:
    • Jobs.def
    • Policies.def
    • SID_Run_Policies.def
  • Now click the Run All Scans button on the toolbar.
  • When the scans are complete click the Simple Report button in the lower right-hand corner to create a report file. Notepad will open with the report file loaded in it.
  • Click the Format menu and make sure that Wordwrap is not checked. If it is then click on it to uncheck it.
Copy the report and paste it as a reply to this thread.

----------------------------------------------------

Please post the following (you may need to split this into two, or more posts):
  • The WinPFind2 report
  • A new HijackThis log
Please also let me know the results of the Eicar tests.
User avatar
beynac
MRU Honors Grad Emeritus
 
Posts: 1638
Joined: February 14th, 2006, 12:14 pm
Location: Norwich, England

Unread postby Sb23 » March 22nd, 2007, 1:04 pm

WinPFind2 report

Logfile created on: 22/03/2007 17:00:24
WinPFind2 by OldTimer - Version 1.0.15 Folder = C:\Documents and Settings\Steve\Desktop\WinPFind2\
Microsoft Windows XP Service Pack 2 (Version = 5.1.2600)
Internet Explorer (Version = 6.0.2900.2180)


< Processes (Non-Microsoft Only) >
c:\progra~1\common~1\aol\acs\aolacsd.exe - (America Online, Inc. )
c:\progra~1\alwils~1\avast4\ashdisp.exe - ( )
c:\program files\alwil software\avast4\ashmaisv.exe - (ALWIL Software )
c:\program files\alwil software\avast4\ashserv.exe - ( )
c:\program files\alwil software\avast4\ashwebsv.exe - (ALWIL Software )
c:\program files\alwil software\avast4\aswupdsv.exe - ( )
c:\program files\grisoft\avg anti-spyware 7.5\guard.exe - (Anti-Malware Development a.s. )
c:\windows\system32\hpzipm12.exe - (HP )
c:\program files\java\jre1.5.0_11\bin\jusched.exe - (Sun Microsystems, Inc. )
c:\windows\system32\lexpps.exe - (Lexmark International, Inc. )
c:\program files\common files\acronis\schedule2\schedhlp.exe - (Acronis )
c:\program files\common files\acronis\schedule2\schedul2.exe - (Acronis )
c:\program files\spywareguard\sgbhp.exe - ( )
c:\program files\spywareguard\sgmain.exe - ( )
c:\windows\system32\slserv.exe - (Smart Link )
c:\program files\acronis\trueimage\trueimagemonitor.exe - (Acronis )
c:\windows\system32\zonelabs\vsmon.exe - (Zone Labs, LLC )
c:\documents and settings\steve\desktop\winpfind2\winpfind2.exe - (OldTimer Tools )
c:\program files\zone labs\zonealarm\zlclient.exe - (Zone Labs, LLC )

< Registry Entries >

[>> Internet Explorer Settings <<]
HKLM->Main\\Start Page - http://www.microsoft.com/isapi/redir.dll?prd={SUB_PRD}&clcid={SUB_CLSID}&pver={SUB_PVER}&ar=home
HKLM->Main\\Search Page - http://www.microsoft.com/isapi/redir.dl ... r=iesearch
HKLM->Main\\Default_Page_URL - http://www.microsoft.com/isapi/redir.dl ... ar=msnhome
HKLM->Main\\Default_Search_URL - http://www.microsoft.com/isapi/redir.dl ... r=iesearch
HKLM->Main\\Local Page - %SystemRoot%\system32\blank.htm
HKCU->Main\\Start Page - http://www.packardbell.co.uk/
HKCU->Main\\Search Bar - about:blank
HKCU->Main\\Search Page - about:blank
HKLM->Search\\CustomizeSearch - http://ie.search.msn.com/{SUB_RFC1766}/srchasst/srchcust.htm
HKLM->Search\\SearchAssistant - http://ie.search.msn.com/{SUB_RFC1766}/srchasst/srchasst.htm
HKCU->URLSearchHooks\\{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - Microsoft Url Search Hook = %SystemRoot%\System32\shdocvw.dll (Microsoft Corporation )
HKCU->Internet Settings\\ProxyEnable - 0

[>> BHO's <<]
{02478D38-C3F9-4EFB-9B51-7695ECA05670} - Yahoo! Toolbar Helper = C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll (Yahoo! Inc. )
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - Adobe PDF Reader Link Helper = C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll (Adobe Systems Incorporated )
{4A368E80-174F-4872-96B5-0B27DDD11DB2} - SpywareGuardDLBLOCK.CBrowserHelper = C:\Program Files\SpywareGuard\dlprotect.dll ( )
{53707962-6F74-2D53-2644-206D7942484F} - = C:\PROGRA~1\SPYBOT~1\SDHelper.dll (Safer Networking Limited )
{761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - SSVHelper Class = C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll (Sun Microsystems, Inc. )

[>> Internet Explorer Bars, Toolbars and Extensions <<]

[HKLM-> Internet Explorer Bars]
{4D5C8C25-D075-11d0-B416-00C04FB90376} - &Tip of the Day = %SystemRoot%\System32\shdocvw.dll (Microsoft Corporation )
{FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - Real.com = C:\WINDOWS\system32\Shdocvw.dll (Microsoft Corporation )

[HKCU-> Internet Explorer Bars]
{32683183-48a0-441b-a342-7c2a440a9478} - Reg Data - Key not found = Reg Data - Key not found (File not found)

[HKLM-> Internet Explorer ToolBars]
{EF99BD32-C1FB-11D2-892F-0090271D4F88} - Yahoo! Toolbar = C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll (Yahoo! Inc. )

[HKCU-> Internet Explorer ToolBars]
ShellBrowser\\{01E04581-4EEE-11D0-BFE9-00AA005B4383} - &Address = %SystemRoot%\System32\browseui.dll (Microsoft Corporation )
ShellBrowser\\{0E5CBF21-D15F-11D0-8301-00AA005B4383} - &Links = %SystemRoot%\system32\SHELL32.dll (Microsoft Corporation )
WebBrowser\\{01E04581-4EEE-11D0-BFE9-00AA005B4383} - &Address = %SystemRoot%\System32\browseui.dll (Microsoft Corporation )
WebBrowser\\{0E5CBF21-D15F-11D0-8301-00AA005B4383} - &Links = %SystemRoot%\system32\SHELL32.dll (Microsoft Corporation )
WebBrowser\\{EF99BD32-C1FB-11D2-892F-0090271D4F88} - Yahoo! Toolbar = C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll (Yahoo! Inc. )

[HKCU-> Internet Explorer CmdMapping]
{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - 8194 - Sun Java Console
{CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - 8193 - Reg Data - Value does not exist
{FB5F1910-F110-11d2-BB9E-00C04F795683} - 8192 - Windows Messenger
NextId - 8195

[HKLM-> Internet Explorer Extensions]
{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - MenuText: Sun Java Console = C:\Program Files\Java\jre1.5.0_11\bin\npjpi150_11.dll (Sun Microsystems, Inc. )
{08B0E5C0-4FCB-11CF-AAA5-00401C608501} (HKCU CLSID) - MenuText: Sun Java Console = C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll (Sun Microsystems, Inc. )
{CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - ButtonText: Real.com = Reg Data - Value does not exist (File not found)
{FB5F1910-F110-11d2-BB9E-00C04F795683} - ButtonText: Messenger = C:\Program Files\Messenger\msmsgs.exe (Microsoft Corporation )

[HKCU-> Internet Explorer Menu Extensions]
E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000 (Microsoft Corporation )

[>> Approved Shell Extensions (Non-Microsoft only) <<]

[HKLM-> Approved Shell Extensions]
{0DF44EAA-FF21-4412-828E-260A8728E7F1} - Taskbar and Start Menu = Reg Data - Key not found (File not found)
{32683183-48a0-441b-a342-7c2a440a9478} - Media Band = Reg Data - Key not found (File not found)
{42071714-76d4-11d1-8b24-00a0c9068ff3} - Display Panning CPL Extension = Reg Data - Key not found (File not found)
{45AC2688-0253-4ED8-97DE-B5370FA7D48A} - Shell Extension for Malware scanning = Reg Data - Key not found (File not found)
{472083B0-C522-11CF-8763-00608CC02F24} - avast = C:\Program Files\Alwil Software\Avast4\ashShell.dll (ALWIL Software )
{764BF0E1-F219-11ce-972D-00AA00A14F56} - Shell extensions for file compression = Reg Data - Key not found (File not found)
{7A9D77BD-5403-11d2-8785-2E0420524153} - User Accounts = Reg Data - Key not found (File not found)
{7C9D5882-CB4A-4090-96C8-430BFE8B795B} - Webroot Spy Sweeper Context Menu Integration = Reg Data - Key not found (File not found)
{81559C35-8464-49F7-BB0E-07A383BEF910} - SpywareGuard = C:\Program Files\SpywareGuard\spywareguard.dll ( )
{853FE2B1-B769-11d0-9C4E-00C04FB6C6FA} - Encryption Context Menu = Reg Data - Key not found (File not found)
{88895560-9AA2-1069-930E-00AA0030EBC8} - HyperTerminal Icon Ext = C:\WINDOWS\System32\hticons.dll (Hilgraeve, Inc. )
{8BE13461-936F-11D1-A87D-444553540000} - Eraser Shell Extension = C:\WINDOWS\system32\erasext.dll (- )
{A155339D-CCCD-4714-85EB-3754B804C9DF} - a-squared Free Context Menu Shell Extension = Reg Data - Key not found (File not found)
{BD88A479-9623-4897-8546-BC62B9628F44} - SPTHandler = Reg Data - Key not found (File not found)
{D653647D-D607-4DF6-A5B8-48D2BA195F7B} - BitDefender Antivirus v8 = Reg Data - Key not found (File not found)
{D9872D13-7651-4471-9EEE-F0A00218BEBB} - Multiscan = C:\Program Files\Zone Labs\ZoneAlarm\zlavscan.dll (Zone Labs, LLC )
{DDE4BEEB-DDE6-48fd-8EB5-035C09923F83} - UnlockerShellExtension = C:\Program Files\Unlocker\UnlockerCOM.dll ( )
{DEE12703-6333-4D4E-8F34-738C4DCC2E04} - RecordNow! SendToExt = C:\Program Files\Roxio\RecordNow!\shlext.dll ( )
{E91B2703-013E-4A99-AD33-2B6FB00AA356} - RecordNow! ContextMenuExt = C:\Program Files\Roxio\RecordNow!\shlext.dll ( )

[>> ContextMenuHandlers (Non-Microsoft only) <<]

[HKLM-> ContextMenuHandlers]
* - avast - {472083B0-C522-11CF-8763-00608CC02F24} = C:\Program Files\Alwil Software\Avast4\ashShell.dll (ALWIL Software )
* - AVG Anti-Spyware - {8934FCEF-F5B8-468f-951F-78A921CD3920} = C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\context.dll (Anti-Malware Development a.s. )
* - Erasext - {8BE13461-936F-11D1-A87D-444553540000} = C:\WINDOWS\system32\erasext.dll (- )
* - ZLAVShExt - {D9872D13-7651-4471-9EEE-F0A00218BEBB} = C:\Program Files\Zone Labs\ZoneAlarm\zlavscan.dll (Zone Labs, LLC )
AllFilesystemObjects - UnlockerShellExtension - {DDE4BEEB-DDE6-48fd-8EB5-035C09923F83} = C:\Program Files\Unlocker\UnlockerCOM.dll ( )
Directory - AVG Anti-Spyware - {8934FCEF-F5B8-468f-951F-78A921CD3920} = C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\context.dll (Anti-Malware Development a.s. )
Directory - DAP_ShredMenu - {BED4C38B-F765-45AC-8C56-613F76BBF43E} = Reg Data - Key not found (File not found)
Folder - {B33DE746-DEFE-4D7A-87DB-900864B1D3A9} - Reg Data - Value does not exist = Reg Data - Key not found (File not found)
Folder - avast - {472083B0-C522-11CF-8763-00608CC02F24} = C:\Program Files\Alwil Software\Avast4\ashShell.dll (ALWIL Software )
Folder - Erasext - {8BE13461-936F-11D1-A87D-444553540000} = C:\WINDOWS\system32\erasext.dll (- )
Folder - UnlockerShellExtension - {DDE4BEEB-DDE6-48fd-8EB5-035C09923F83} = C:\Program Files\Unlocker\UnlockerCOM.dll ( )
Folder - ZLAVShExt - {D9872D13-7651-4471-9EEE-F0A00218BEBB} = C:\Program Files\Zone Labs\ZoneAlarm\zlavscan.dll (Zone Labs, LLC )

[>> ColumnHandlers (Non-Microsoft only) <<]

[HKLM-> ColumnHandlers]
Folder - {F9DB5320-233E-11D1-9F84-707F02C10627} - PDF Shell Extension = C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\PDFShell.dll (Adobe Systems, Inc. )

[>> File Associations Keys <<]
HKLM->SOFTWARE\Classes\.bat\\'' - batfile
HKLM->SOFTWARE\Classes\batfile\shell\open\command\\'' - "%1" %*
HKLM->SOFTWARE\Classes\.cmd\\'' - cmdfile
HKLM->SOFTWARE\Classes\cmdfile\shell\open\command\\'' - "%1" %*
HKLM->SOFTWARE\Classes\.com\\'' - comfile
HKLM->SOFTWARE\Classes\comfile\shell\open\command\\'' - "%1" %*
HKLM->SOFTWARE\Classes\.exe\\'' - exefile
HKLM->SOFTWARE\Classes\exefile\shell\open\command\\'' - "%1" %*
HKLM->SOFTWARE\Classes\.js\\'' - JSFile
HKLM->SOFTWARE\Classes\jsfile\shell\open\command\\'' - %SystemRoot%\System32\WScript.exe "%1" %*
HKLM->SOFTWARE\Classes\.jse\\'' - JSEFile
HKLM->SOFTWARE\Classes\jsefile\shell\open\command\\'' - %SystemRoot%\System32\WScript.exe "%1" %*
HKLM->SOFTWARE\Classes\.scr\\'' - scrfile
HKLM->SOFTWARE\Classes\scrfile\shell\open\command\\'' - "%1" /S
HKLM->SOFTWARE\Classes\.vbe\\'' - VBEFile
HKLM->SOFTWARE\Classes\vbefile\shell\open\command\\'' - %SystemRoot%\System32\WScript.exe "%1" %*
HKLM->SOFTWARE\Classes\.vbs\\'' - VBSFile
HKLM->SOFTWARE\Classes\vbsfile\shell\open\command\\'' - %SystemRoot%\System32\WScript.exe "%1" %*
HKLM->SOFTWARE\Classes\.wsf\\'' - WSFFile
HKLM->SOFTWARE\Classes\wsffile\shell\open\command\\'' - %SystemRoot%\System32\WScript.exe "%1" %*
HKLM->SOFTWARE\Classes\.wsh\\'' - WSHFile
HKLM->SOFTWARE\Classes\wshfile\shell\open\command\\'' - %SystemRoot%\System32\WScript.exe "%1" %*
HKLM->SOFTWARE\Classes\.txt\\'' - txtfile
HKLM->SOFTWARE\Classes\txtfile\shell\open\command\\'' - %SystemRoot%\system32\NOTEPAD.EXE %1

[>> Registry Run Keys <<]
HKLM->Run\\Acronis Scheduler2 Service - "C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe" (Acronis )
HKLM->Run\\Acronis True Image Monitor - "C:\Program Files\Acronis\TrueImage\TrueImageMonitor.exe" (Acronis )
HKLM->Run\\avast! - C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe ( )
HKLM->Run\\SunJavaUpdateSched - "C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe" (Sun Microsystems, Inc. )
HKLM->Run\\ZoneAlarm Client - "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe" (Zone Labs, LLC )
HKCU->Run\\ctfmon.exe - C:\WINDOWS\system32\ctfmon.exe (Microsoft Corporation )
HKCU->Run\\MSMSGS - "C:\Program Files\Messenger\msmsgs.exe" /background (Microsoft Corporation )

[>> Miscellaneous Startup Keys <<]

[AppInit DLLs]
AppInit_DLL - (File not found)

[Image File Execution Options]
Your Image File Name Here without a path - Debugger = ntsd -d

[Shell Service Object Delay Load]
CDBurn - {fbeb8a05-beee-4442-804e-409d6c4515e9} = %SystemRoot%\system32\SHELL32.dll (Microsoft Corporation )
PostBootReminder - {7849596a-48ea-486e-8937-a2a3009f31a9} = %SystemRoot%\system32\SHELL32.dll (Microsoft Corporation )
SysTray - {35CEC8A3-2BE6-11D2-8773-92E220524153} = C:\WINDOWS\System32\stobject.dll (Microsoft Corporation )
WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} = %SystemRoot%\System32\webcheck.dll (Microsoft Corporation )
WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} = C:\WINDOWS\system32\WPDShServiceObj.dll (Microsoft Corporation )

[Shell Execute Hooks]
{091EB208-39DD-417D-A5DD-7E2C2D8FB9CB} - Microsoft AntiMalware ShellExecuteHook = C:\PROGRA~1\WINDOW~4\MpShHook.dll (Microsoft Corporation )
{57B86673-276A-48B2-BAE7-C6DBB3020EB8} - CShellExecuteHookImpl Object = C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\shellexecutehook.dll (Anti-Malware Development a.s. )
{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA} - SABShellExecuteHook Class = C:\Program Files\SUPERAntiSpyware\SASSEH.DLL (SuperAdBlocker.com )
{81559C35-8464-49F7-BB0E-07A383BEF910} - SpywareGuard.Handler = C:\Program Files\SpywareGuard\spywareguard.dll ( )
{AEB6717E-7E19-11d0-97EE-00C04FD91972} - URL Exec Hook = shell32.dll (Microsoft Corporation )

[Shared Task Scheduler]
{438755C2-A8BA-11D1-B96B-00A0C90312E1} - Browseui preloader = %SystemRoot%\System32\browseui.dll (Microsoft Corporation )
{8C7461EF-2B13-11d2-BE35-3078302C2030} - Component Categories cache daemon = %SystemRoot%\System32\browseui.dll (Microsoft Corporation )

[SafeBoot Option]

[HKLM Command Processor AutoRun]
HKLM->Command Processor\\AutoRun -

[HKCU Command Processor AutoRun]

[Security Providers]
SecurityProviders\\SecurityProviders - msapsspc.dll, schannel.dll, digest.dll, msnsspc.dll

[BootExecute]
Session Manager\\BootExecute - autocheck autochk *;

[PendingFileRenameOperations]

[FileRenameOperations]

[ExcludeFromKnownDlls]
Session Manager\\ExcludeFromKnownDlls -

[>> Disabled MSConfig Items <<]

[>> User Agent Post Platform <<]
SV1 -

[>> Winlogon <<]
HMLM->AltDefaultDomainName - HOME
HMLM->AltDefaultUserName - Steve
HMLM->AutoAdminLogon - Reg Data - Value does not exist
HMLM->DefaultDomainName - HOME
HMLM->DefaultUserName - Steve
HKLM->Shell - Explorer.exe (Microsoft Corporation )
HKLM->System - (File not found)
HMLM->UserInit - C:\WINDOWS\system32\userinit.exe, (Microsoft Corporation )
HKLM->VMApplet - rundll32 shell32,Control_RunDLL "sysdm.cpl"
Notify\!SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL (SUPERAntiSpyware.com )
Notify\crypt32chain - crypt32.dll (Microsoft Corporation )
Notify\cryptnet - cryptnet.dll (Microsoft Corporation )
Notify\cscdll - cscdll.dll (Microsoft Corporation )
Notify\ScCertProp - wlnotify.dll (Microsoft Corporation )
Notify\Schedule - wlnotify.dll (Microsoft Corporation )
Notify\sclgntfy - sclgntfy.dll (Microsoft Corporation )
Notify\SensLogn - WlNotify.dll (Microsoft Corporation )
Notify\termsrv - wlnotify.dll (Microsoft Corporation )
Notify\wlballoon - wlnotify.dll (Microsoft Corporation )

[>> DNS Name Servers <<]
{65DC1002-5515-4FF9-AB91-1336F9DAF1DA} - (GlobeSpan USB ADSL LAN Modem)
{738FCD47-5F51-49D4-AA7E-41D85BD58FCB} - (Realtek RTL8139 Family PCI Fast Ethernet NIC)
{CF1B0674-82BE-4DA6-98EF-E1154E0C0E8F} - (1394 Net Adapter)

[>> All Winsock2 Catalogs <<]
NameSpace_Catalog5\Catalog_Entries\000000000001 (Tcpip) - %SystemRoot%\System32\mswsock.dll (Microsoft Corporation )
NameSpace_Catalog5\Catalog_Entries\000000000002 (NTDS) - %SystemRoot%\System32\winrnr.dll (Microsoft Corporation )
NameSpace_Catalog5\Catalog_Entries\000000000003 (Network Location Awareness (NLA) Namespace) - %SystemRoot%\System32\mswsock.dll (Microsoft Corporation )
Protocol_Catalog9\Catalog_Entries\000000000001 - %SystemRoot%\system32\mswsock.dll (Microsoft Corporation )
Protocol_Catalog9\Catalog_Entries\000000000002 - %SystemRoot%\system32\mswsock.dll (Microsoft Corporation )
Protocol_Catalog9\Catalog_Entries\000000000003 - %SystemRoot%\system32\mswsock.dll (Microsoft Corporation )
Protocol_Catalog9\Catalog_Entries\000000000004 - %SystemRoot%\system32\rsvpsp.dll (Microsoft Corporation )
Protocol_Catalog9\Catalog_Entries\000000000005 - %SystemRoot%\system32\rsvpsp.dll (Microsoft Corporation )
Protocol_Catalog9\Catalog_Entries\000000000006 - %SystemRoot%\system32\mswsock.dll (Microsoft Corporation )
Protocol_Catalog9\Catalog_Entries\000000000007 - %SystemRoot%\system32\mswsock.dll (Microsoft Corporation )
Protocol_Catalog9\Catalog_Entries\000000000008 - %SystemRoot%\system32\mswsock.dll (Microsoft Corporation )
Protocol_Catalog9\Catalog_Entries\000000000009 - %SystemRoot%\system32\mswsock.dll (Microsoft Corporation )
Protocol_Catalog9\Catalog_Entries\000000000010 - %SystemRoot%\system32\mswsock.dll (Microsoft Corporation )
Protocol_Catalog9\Catalog_Entries\000000000011 - %SystemRoot%\system32\mswsock.dll (Microsoft Corporation )
Protocol_Catalog9\Catalog_Entries\000000000012 - %SystemRoot%\system32\mswsock.dll (Microsoft Corporation )
Protocol_Catalog9\Catalog_Entries\000000000013 - %SystemRoot%\system32\mswsock.dll (Microsoft Corporation )
Protocol_Catalog9\Catalog_Entries\000000000014 - %SystemRoot%\system32\mswsock.dll (Microsoft Corporation )
Protocol_Catalog9\Catalog_Entries\000000000015 - %SystemRoot%\system32\mswsock.dll (Microsoft Corporation )
Protocol_Catalog9\Catalog_Entries\000000000016 - %SystemRoot%\system32\mswsock.dll (Microsoft Corporation )
Protocol_Catalog9\Catalog_Entries\000000000017 - %SystemRoot%\system32\mswsock.dll (Microsoft Corporation )
Protocol_Catalog9\Catalog_Entries\000000000018 - %SystemRoot%\system32\mswsock.dll (Microsoft Corporation )
Protocol_Catalog9\Catalog_Entries\000000000019 - %SystemRoot%\system32\mswsock.dll (Microsoft Corporation )

[>> Protocol Handlers (Non-Microsoft only) <<]
belarc - C:\Program Files\Belarc\Advisor\System\BAVoilaX.dll (Belarc, Inc. )
ipp - (File not found)
msdaipp - (File not found)

[>> Protocol Filters (Non-Microsoft only) <<]

< Services (Non-Microsoft Only) >
() - [ - - ]
Acronis Scheduler2 Service (AcrSch2Svc) - "C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe" (Acronis ) [Automatic - Running - Win32, running in it's own process]
AOL Connectivity Service (AOL ACS) - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe (America Online, Inc. ) [Automatic - Running - Win32, running in it's own process]
avast! iAVS4 Control Service (aswUpdSv) - "C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe" ( ) [Automatic - Running - Win32, running in it's own process]
avast! Antivirus (avast! Antivirus) - "C:\Program Files\Alwil Software\Avast4\ashServ.exe" ( ) [Automatic - Running - Win32, running in it's own process]
avast! Mail Scanner (avast! Mail Scanner) - "C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (ALWIL Software ) [On Demand - Running - Win32, running in it's own process]
avast! Web Scanner (avast! Web Scanner) - "C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (ALWIL Software ) [On Demand - Running - Win32, running in it's own process]
AVG Anti-Spyware Guard (AVG Anti-Spyware Guard) - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe (Anti-Malware Development a.s. ) [Automatic - Running - Win32, running in it's own process]

< End of report >

HJT report
Logfile of HijackThis v1.99.1
Scan saved at 17:03:19, on 22/03/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\Acronis\TrueImage\TrueImageMonitor.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\UPHClean\uphclean.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Steve\Desktop\WinPFind2\winpfind2.exe
C:\WINDOWS\notepad.exe
C:\Program Files\AOL 9.0\waol.exe
C:\Program Files\AOL 9.0\shellmon.exe
C:\Program Files\Common Files\AOL\aoltpspd.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.packardbell.co.uk/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [Acronis True Image Monitor] "C:\Program Files\Acronis\TrueImage\TrueImageMonitor.exe"
O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe"
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/viru ... ebscan.cab
O16 - DPF: {B1E2B96C-12FE-45E2-BEF1-44A219113CDD} (SABScanProcesses Class) - http://www.superadblocker.com/activex/sabspx.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{3D15C83A-FDB1-4402-BA46-EACAC0AD9B7B}: NameServer = 205.188.146.145
O17 - HKLM\System\CS1\Services\Tcpip\..\{3D15C83A-FDB1-4402-BA46-EACAC0AD9B7B}: NameServer = 205.188.146.145
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: AshampooDefragService - Unknown owner - C:\Program Files\Ashampoo\Ashampoo Magical Defrag\bin\aDefragService.exe (file missing)
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe (file missing)
O23 - Service: SmartLinkService (SLService) - Smart Link - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
Sb23
Active Member
 
Posts: 11
Joined: March 22nd, 2007, 4:29 am
Location: UK

Unread postby Sb23 » March 22nd, 2007, 1:10 pm

Beynac, sorry if the reports are too close, but in answer to your other question, Windows Defender now will not let me download the Eicar Test Virus without warning me (in bright red colours), and Avast seems to be working again.

But I will tell you aswell, while I was offline I reinstalled the previous version of ZA, as a hunch suggested that the newer version was causing the problems aswell as. I've done exactly as you suggested and it all seems to be working again.

What caused these problems, is it possible that it was ZA (well the newer version).
Sb23
Active Member
 
Posts: 11
Joined: March 22nd, 2007, 4:29 am
Location: UK

Unread postby beynac » March 22nd, 2007, 1:37 pm

Hi Steve.

It looks as if it was ZoneAlarm. There is nothing that we've done that would have made any difference (all of the scans came up clean). Someone on the PCA forum suggested it could be the ZA updates that may have caused the problem. The main thing is that everything is working again. I'm sorry if I worried you with my suggestion that it could be something more serious, but the signs were there. At least you've had a good 'health check'. :)

There are a couple of other things that I would like to tidy up. Part of the HijackThis fix didn't work and your Java is out-of-date.

-----------------------------------------------------------

Update Java Runtime:

You are using an old version of Java. Sun's Java is sometimes updated in order to eliminate the exploitation of vulnerabilities in an existing version. For this reason, it's extremely important that you keep the program up to date, and also remove the older more vulnerable versions from your system. The most current version of Sun Java is: Java Runtime Environment Version 6.
  • Go to http://java.sun.com/javase/downloads/index.jsp
  • Click on the link named Java Runtime Environment (JRE) 6
  • Click on the radio button to Accept License Agreement
  • Click on Windows Offline Installation, Multi-language and save the downloaded file to your hard disk
  • Go to Start => Control Panel => Add or Remove Programs
  • Uninstall all old versions of Java (Java 2 Runtime Environment, JRE or JSE)
  • Reboot your computer
  • Delete the folder C:\Program Files\Java if present
  • Install the new version by running the newly-downloaded file, and follow the on-screen instructions.
  • Reboot your computer
---------------------------------------------------------

Boot to Safe Mode.

We need to try the HijackThis fix in Safe Mode. It would be a good idea for you to print these instructions, as you will not have access to the internet.

Important: If you have an always on connection to the internet, physically disconnect that connection until you are finished with Safe Mode and have rebooted back into normal mode. I suggest that you print out these instructions.
  • Restart your computer.
  • Continually tap the F8 button as your computer is booting (a menu appears).
  • Use up-arrow key to select Safe Mode and press Enter.
------------------------------------------------

Run HijackThis and click Scan and then check (tick) the following, if present (don't worry if any are missing, but please let me know):

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank

Close down all programs, browsers and other open windows. Make sure that only the above items are checked and then click on Fix checked.

----------------------------------------------------

Reboot the computer normally and post a new HijackThis log, please.
User avatar
beynac
MRU Honors Grad Emeritus
 
Posts: 1638
Joined: February 14th, 2006, 12:14 pm
Location: Norwich, England

Unread postby Sb23 » March 22nd, 2007, 2:32 pm

Evening Beynac, in safe mode those 2 lines are not there, but another scan with HJT and there they are, see below

Logfile of HijackThis v1.99.1
Scan saved at 18:29:26, on 22/03/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\UPHClean\uphclean.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Acronis\TrueImage\TrueImageMonitor.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Java\jre1.6.0\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\AOL 9.0\waol.exe
C:\Program Files\AOL 9.0\shellmon.exe
C:\Program Files\Common Files\AOL\aoltpspd.exe
C:\Program Files\Hijackthis\HijackThis.exe
C:\Program Files\Alwil Software\Avast4\setup\avast.setup

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.packardbell.co.uk/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [Acronis True Image Monitor] "C:\Program Files\Acronis\TrueImage\TrueImageMonitor.exe"
O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe"
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/viru ... ebscan.cab
O16 - DPF: {B1E2B96C-12FE-45E2-BEF1-44A219113CDD} (SABScanProcesses Class) - http://www.superadblocker.com/activex/sabspx.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{3D15C83A-FDB1-4402-BA46-EACAC0AD9B7B}: NameServer = 205.188.146.145
O17 - HKLM\System\CS1\Services\Tcpip\..\{3D15C83A-FDB1-4402-BA46-EACAC0AD9B7B}: NameServer = 205.188.146.145
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: AshampooDefragService - Unknown owner - C:\Program Files\Ashampoo\Ashampoo Magical Defrag\bin\aDefragService.exe (file missing)
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe (file missing)
O23 - Service: SmartLinkService (SLService) - Smart Link - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
Sb23
Active Member
 
Posts: 11
Joined: March 22nd, 2007, 4:29 am
Location: UK

Unread postby beynac » March 22nd, 2007, 6:19 pm

in safe mode those 2 lines are not there

That's strange! Could you try again in normal mode please.

Windows Defender:
  • Open Windows Defender
  • Click Tools => General Settings
  • Scroll down and uncheck Turn on real-time protection (recommended).
  • Click Save
  • Close Windows Defender
SpywareGuard:
  • Right-click the running icon of Spywareguard in the system tray to open the program.
  • Go to Menu -> File and choose Exit.
  • It will automatically restart at next boot.
Please make sure that SuperAntiSpyware is still not running. If it is, please disable it.

---------------------------------------------------

Run HijackThis and click Scan and then check (tick) the following, if present (don't worry if any are missing):

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank

Close down all programs, browsers and other open windows. Make sure that only the above items are checked and then click on Fix checked.

Reboot the computer.

Please let me whether this works.
User avatar
beynac
MRU Honors Grad Emeritus
 
Posts: 1638
Joined: February 14th, 2006, 12:14 pm
Location: Norwich, England
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