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HiJack this log (please help)

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HiJack this log (please help)

Unread postby DarkStarSabre » June 12th, 2005, 1:20 pm

Hi, I'm a keen MMO gamer and currently my main love is City of Heroes. Recently however I've been hitting a problem. The updater stops. It lags and I become stuck in a loop. It connects, requests patch, takes a terribly long time and then loops back to connecting. Very frustrating you can image.

I've posted on the City of Heroes boards. I've done everything asked, cleaned my system multiple times and even gone as far reinstalling windows altogether on my system. I nuninstalled and reinstalled the game....and now it's happened again.

So here's a hijack this log. Perhaps someone could help figure out if there's any malware responsible for this dire problem and if so how to remove the blasted thing.

Logfile of HijackThis v1.99.1
Scan saved at 18:10:50, on 12/06/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\Program Files\Grisoft\AVG7\avgemc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\SpeedTouch\Dr SpeedTouch\drst.exe
C:\Documents and Settings\Rocobo\My Documents\hijackthis\HijackThis.exe

O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [STManager] "C:\Program Files\SpeedTouch\Dr SpeedTouch\drst.exe" -b
O4 - HKCU\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {90A29DA5-D020-4B18-8660-6689520C7CD7} (DmiReader Class) - http://support.euro.dell.com/global/app ... OFILER.CAB
O17 - HKLM\System\CCS\Services\Tcpip\..\{8F240C93-5A09-417C-A0D9-A09272CF4A51}: NameServer = 212.50.160.100 213.249.130.100
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\SYSTEM32\ati2sgag.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: IAA Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
DarkStarSabre
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Unread postby Bertha » June 12th, 2005, 2:27 pm

Hey DarkStar,

I see no problems with your Hijackthis Log,

What did the peeps over on the City of Heroes board say?

Bertha
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Unread postby DarkStarSabre » June 12th, 2005, 2:46 pm

Bertha wrote:Hey DarkStar,

I see no problems with your Hijackthis Log,

What did the peeps over on the City of Heroes board say?

Bertha


Well we found some spyware early on, killed it all. They were also concerned about the O17 and suggested a number of fixes, each of which failed. After the reformat and all I'm beginning to doubt that this may be a problem on my end, or at least my computer....

But I've had an idea from the O17 in the log....I'm going to ping those IPs, I suspect they may have something to do with my isp and it seems linked to those...indeed the Networking tool CoH provides which tracks the pings followed it through all 15 steps...and lost it at the very last one which I reckon is my isp.... I'll keep you updated.

Update: I pinged them. This is the pesky IP that it falls down at.

212.50.160.100

Any idea what that is? That seems to be the one it falls down on.
DarkStarSabre
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Posts: 4
Joined: June 12th, 2005, 1:13 pm

Unread postby Bertha » June 12th, 2005, 2:52 pm

Hey DarkStar,

The O17's look legit to me and all ok :D

What Spyware did you remove?

Bertha
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Unread postby DarkStarSabre » June 12th, 2005, 3:04 pm

Removed the InstaFinder spyware and some old residual junk left by Gator.

Hmm. I worked out the IP. That's my ISP provider. (Kingston Communications)

But I can't ping it.

The second IP in the log is also my ISP provider. I can ping this one fine.

I'm wondering now...could this be a problem on their end or is it me?
DarkStarSabre
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Joined: June 12th, 2005, 1:13 pm

Unread postby Bertha » June 12th, 2005, 3:08 pm

I also looked up the O17's and found that they are fine,

I imagine it is their problem and likely not yours, however I am not entirely sure on this,

As you are now clean

This is my normal post for when you are clear - which you now are - or seem to be. Please advise of any problems you still have :-

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

  1. Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.
    You can find instructions on how to enable and re enable system restore here:
    Managing Windows Millennium System Restore
    or
    Windows XP System Restore Guide
    re-enable system restore with instructions from tutorial above
  2. Make your Internet Explorer more secure - This can be done by following these simple instructions:

    1. From within Internet Explorer click on the Tools menu and then click on Options.
    2. Click once on the Security tab
    3. Click once on the Internet icon so it becomes highlighted.
    4. Click once on the Custom Level button.

      1. Change the Download signed ActiveX controls to Prompt
      2. Change the Download unsigned ActiveX controls to Disable
      3. Change the Initialise and script ActiveX controls not marked as safe to Disable
      4. Change the Installation of desktop items to Prompt
      5. Change the Launching programs and files in an IFRAME to Prompt
      6. Change the Navigate sub-frames across different domains to Prompt
      7. When all these settings have been made, click on the OK button.
      8. If it prompts you as to whether or not you want to save the settings, press the Yes button.
    5. Next press the Apply button and then the OK to exit the Internet Properties page.
  3. Use an Anti Virus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future. See this link for a listing of some on line & their stand-alone anti virus programs:
    Computer Safety On line - Anti-Virus
  4. Update your Anti Virus Software - It is imperitive that you update your Anti virus software at least once a week (Even more if you wish). If you do not update your anti virus software then it will not be able to catch any of the new variants that may come out.
  5. Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly. For an article on Firewalls and a listing of some available ones see the link below:
    Computer Safety On line - Software Firewalls
  6. Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
  7. Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option.
    This will provide real-time spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an anti virus software. A tutorial on installing & using this product can be found here:
    Instructions for - Spybot S & D and Ad-aware
  8. Install Ad-Aware - Install and download Ad-Aware. You should also scan your computer with the program on a regular basis just as you would an anti virus software in conjunction with Spybot. A tutorial on installing & using this product can be found here:
    Instructions for - Spybot S & D and Ad-aware
  9. Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs. A article on anti-malware products with links for this program and others can be found here:
    Computer Safety on line - Anti-Malware
  10. Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.

(ChrisRLG)

Bertha
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Bertha
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Posts: 2053
Joined: February 6th, 2005, 1:17 pm
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Unread postby DarkStarSabre » June 12th, 2005, 3:23 pm

Thanks for all this.

I've done everything as said and I suspect this problem is that I can ping one of the two IPs without problem but the second one times out. I'm reckoning that the CoH updater is trying to go through this IP that keeps timing out thus leading to my problems.

I think I shall make some phonecalls tomorrow.
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Joined: June 12th, 2005, 1:13 pm

Unread postby Bertha » June 12th, 2005, 3:25 pm

Your Welcome,

Bertha
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Unread postby Nick-YF19 » June 16th, 2005, 1:14 am

Glad we could be of assistance.

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