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Unread postby skinton » February 5th, 2007, 11:20 pm

Also, I just noticed that my date is wrong on the files above. That is because I have the wrong date on the computer. I must have bumped it when i was looking at the calendar earlier.
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Location: Ohio
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Unread postby Kimberly » February 6th, 2007, 10:50 am

Hello Shane,

Also, I just noticed that my date is wrong on the files above. That is because I have the wrong date on the computer. I must have bumped it when i was looking at the calendar earlier.

No worries for that. :)

It's ok to run KAV in Normal Mode, scan should be done like that.

Couple of things to fix.

Clean out your Temporary Internet files. Proceed like this:

Quit Internet Explorer, all browsers and quit any instances of Windows Explorer.

For Internet Explorer 7
  • Click Start, click Control Panel, and then double-click Internet Options.
  • On the General tab, click Delete... under Browsing History.
  • Next to Temporary Internet Files, click Delete files, and then click OK.
  • Next to Cookies, click Delete cookies, and then click OK.
  • Next to History, click Delete history, and then click OK.
  • Click the Close button.
  • Click OK.
For Internet Explorer 4.x - 6.x
  • Click Start, click Control Panel, and then double-click Internet Options.
  • On the General tab, click Delete Files under Temporary Internet Files.
  • In the Delete Files dialog box, tick the Delete all offline content check box, and then click OK.
  • On the General tab, click Delete Cookies under Temporary Internet Files, and then click OK.
  • Click on the Programs tab then click the Reset Web Settings button. Click Apply then OK.
  • Click OK.
For Netscape 4.x and Up
  • Click Edit from the Netscape menubar.
  • Click Preferences... from the Edit menu.
  • Expand the Advanced menu by clicking the triangle sign.
  • Click Cache.
  • Click both the Clear Memory Cache and the Clear Disk Cache buttons.
For Mozilla 1.x and Up
  • Click Edit from the Mozilla menubar.
  • Click Preferences... from the Edit menu.
  • Expand the Advanced menu by clicking the plus sign.
  • Click Cache.
  • Click the Clear Cache button.
For Opera
  • Click File from the Opera menubar.
  • Click Preferences... from the File menu.
  • Click the History and Cache menu.
  • Click the two Clear buttons next to Typed in addresses and Visited addresses (history) and click the Empty now button to clear the Disk cache.
  • Click Ok to close the Preferences menu.
Empty the Recycle Bin by right-clicking the Recycle Bin icon on your Desktop, and then click Empty Recycle Bin.

Open Norton Antivirus, goto the quarantine tab and delete all files in there.

Delete C:\SDFix\backups\backups.zip - it contains a zipped copy of a file we did remove.

Smitfraudfix, UBCD4Win ... that's ok. They are just listed as riskware. A scanner is unable to detect which use is being made of some tools.


When everything is running fine, we need to reset System Restore. But first I would like to know how the PC is running.

Kim
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Unread postby skinton » February 6th, 2007, 9:32 pm

everything seems to be working ok
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Unread postby Kimberly » February 7th, 2007, 10:47 am

Hello :)

Pleased to hear that. :)

Please reset System Restore to remove eventual backups of the spyware and trojans.

Turn off System Restore
  1. Click Start, right-click My Computer, and then click Properties.
  2. Click the System Restore tab.
  3. Select the Turn off System Restore check box (or the Turn off System Restore on all drives check box), and then click OK.
  4. Click Yes when you receive the prompt to the turn off System Restore.
Reboot your computer.

Turn System Restore back on
  1. Click Start, right-click My Computer, and then click Properties.
  2. Click the System Restore tab.
  3. Clear the Turn off System Restore check box (or the Turn off System Restore on all drives check box), and then click OK.
A new restore point will be created automatically.
______________________________

Hide your system files again.
  1. Click Start.
  2. Click My Computer.
  3. Select the Tools menu and click Folder Options.
  4. Select the View Tab.
  5. Under the Hidden files and folders heading uncheck Show hidden files and folders.
  6. Check the Hide protected operating system files (recommended) option.
  7. Click Yes to confirm.
  8. Click OK.
______________________________

Consider upgrading to Windows XP Service Pack 2, more information can be found here:
http://www.microsoft.com/athome/securit ... hoose.mspx
______________________________

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Windows, Internet Explorer and Microsoft Office Updates

Visit Microsoft's Windows Update Site frequently. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

If you are running Microsoft Office, or any application of it, go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed.

If you have trouble with Windows Update, you still can get all the Critical Updates, Security Fixes and Service Packs. Below are a few links to bookmark.

Microsoft Security Bulletins
http://www.microsoft.com/technet/security/current.aspx

Office downloads
http://office.microsoft.com/en-us/offic ... fault.aspx

Download Center
http://www.microsoft.com/downloads/search.aspx

Microsoft Security Advisories
http://www.microsoft.com/technet/securi ... fault.mspx

Recently Published
http://www.microsoft.com/technet/securi ... fault.mspx

Make your Internet Explorer more secure
  1. From within Internet Explorer click on the Tools menu and then click on Options.
  2. Click on the Security tab
  3. Click the Internet icon so it becomes highlighted.
  4. Click on Default Level and click Ok
  5. Click on the Custom Level button.
    • Change the Download signed ActiveX controls to Prompt
    • Change the Download unsigned ActiveX controls to Disable
    • Change the Initialise and script ActiveX controls not marked as safe to Disable
    • Change the Installation of desktop items to Prompt
    • Change the Launching programs and files in an IFRAME to Prompt
    • Change the Navigate sub-frames across different domains to Prompt
    • Internet Explorer 7 users : Check all other items and make sure that they meet the (recommended) setting when applies.
    • When all these settings have been made, click on the OK button.
    • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  6. Next press the Apply button and then the OK to exit the Internet Properties page.
Take the time to check out the following links

Introduction to Internet Explorer 7
http://www.microsoft.com/windows/ie/default.mspx

Internet Explorer 7 features
http://www.microsoft.com/windows/ie/ie7 ... fault.mspx

Release Notes for Internet Explorer 7
http://msdn2.microsoft.com/en-us/ie/aa740486.aspx
These Release Notes give you information about installing Internet Explorer® 7 and contain information about known issues and possible workarounds for those issues.

Internet Explorer 7 Ressources - In Depth Articles - Known Issues ...
http://www.ie-vista.com/

Internet Explorer7 - Phishing Filter Frequently Asked Questions
http://www.microsoft.com/mscorp/safety/ ... g/faq.mspx

Resources for using Internet Explorer 6
http://support.microsoft.com/?kbid=867470

How to Configure Enhanced Security Features for Internet Explorer from Windows XP SP2
http://www.microsoft.com/technet/securi ... secxp.mspx

Safety Home
http://www.microsoft.com/mscorp/safety/default.mspx

IEBlog
http://blogs.msdn.com/ie/default.aspx

Microsoft Malicious Software Removal Tool
http://www.microsoft.com/security/malwa ... ilies.mspx

Keep your Sun Java up to date

The most current version of Sun Java is: Java Runtime Environment Version 6.0
http://java.sun.com/javase/downloads/index.jsp
  • Scroll down to where it says "Java Runtime Environment (JRE) 6".
  • Click the "Download" button to the right.
  • Check the box that says: "Accept License Agreement".
  • The page will refresh.
  • Click on the link to download Windows Offline Installation, Multi-language and save it to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6-windows-i586.exe to install the newest version.
And in the future, remember to remove older versions of Java when you update to a newer version to avoid exploitation of older versions left on your system.

Check out these topics for more information:
http://spywarewarrior.com/viewtopic.php?t=17910
http://spywarewarrior.com/viewtopic.php?t=17598

Free programs that may help you in keeping the PC clean
  • SpywareBlaster
    SpywareBlaster will add a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
    You can download SpywareBlaster here
    A tutorial can be found here
  • SpywareGuard
    It provides a degree of real-time protection solution against spyware that is a great addition to SpywareBlaster's protection method. An anti-virus program scans files before you open them and prevents execution if a virus is detected - SpywareGuard does the same thing, but for spyware. And you can easily have an anti-virus program running alongside SpywareGuard. It also features Download Protection and Browser Hijacking Protection.
    You can download SpywareGuard here
    A tutorial can be found here
  • IE-SPYAD
    IE-SPYAD puts over 5000 sites in your restricted zone, so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all. It basically prevents any downloads, cookies, scripts from the sites listed, although you will still be able to connect to the sites.
    You can download IE-SPYAD here
    A tutorial can be found here
  • Hosts File
    A Hosts file replaces your current HOSTS file with one containing well known ad, spyware sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer.
    A tutorial tutorial can be found here
    • MVPS Hosts File
      You can download the MVPS Hosts File here
      Furthermore the website contains useful tips and links to other resources and utilities.
    • Bluetack's Hosts File and Hosts Manager
      Essentially based on the research made by Webhelper, Andrew Clover and Eric L. Howes, it contains most if not all the known spyware sites, sites responsible for hijacks, rogue apllications etc...
      Download Bluetack's Hosts file here
      Download Bluetack's HostsManager here
Free Spyware Detection and Removal Programs
  • Ad-Aware
    It scans for known spyware on your computer. These scans should be run at least once every two weeks.
    You can download Ad-Aware here
    A tutorial can be found here
  • Spybot - Search & Destroy
    It scans for spyware and other malicious programs. Spybot has preventitive tools that stop programs from even installing on your computer.
    You can download Spybot - S&D here
    A tutorial can be found here
Before adding any other Spyware Detection and Removal programs always check the Rogue Anti-Spyware List for programs known to be misleading, mistaken, or just outright "Foistware".
You will find the list here

AVG Anti-Spyware (formerly Ewido)

Realtime protection against these threats:
  • Hijackers and Spyware
    Secure surfing in the Internet without fear of annoying changes of the start page of your browser, tracking cookies and advertising bars.
  • Worms
    Nobody should receive e-mails in your name with malicious files in the appendix anymore.
  • Dialers
    Security against all kinds of dialers. No fear when receiving the next phone bill.
  • Trojans and Keyloggers
    No chance for thieves to steal your bank data and personal sensitive information by tapped Internet connections, remote controlled webcams or secret keyboard recordings.
Most of you will have already the trial version of this software, which is an excellent program and particularly good at catching trojans. If you find it useful you might want to consider buying the full program. When the trial period ends the following features will stop working:
  • Scheduled scans.
  • Real-time monitoring of the entire system.
  • Memory Scan detects active threats.
  • Self-protection at kernel layer guarantees gapless monitoring.
  • Automatic online-update.
The manual memory scan will work in the free version and you can manually update the definitions by clicking on the "Start Update" button under Manual update in the update module.

You can download AVG Anti-Spyware here
AVG Anti-Spyware manual updates.
Download the Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that AVG Anti-Spyware is closed before installing the update.

WinPatrol

WinPatrol uses a heuristic approach to detecting attacks and violations of your computing environment. Traditional security programs scan your hard drive searching for previously identified threats. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge. You'll be removing dangerous new programs while others download new reference files.
  • Detect & Neutralize Spyware.
  • Detect & Neutralize ADware.
  • Detect & Neutralize Viral infections.
  • Detect & Neutralize Unwanted IE Add-Ons.
  • Detect & Restore File Type Changes.
  • Automatically Filter Unwanted Cookies.
  • Avoid Start Page Hijacking.
  • Detect changes to HOSTS & critical system files.
  • Kill Multiple Tasks that replicate each other, in a single step!
  • Stop programs that repeatedly add themselves to your Startup List!
Starting with WinPatrol 9.5 PLUS users also get the addition of Real-time Infiltration Detection so they'll know immediately when changes are made to critical system areas. WinPatrol Free is not demo or trial software. You're welcome to use it as long as you like.
You can download WinPatrol here
WinPatrol FAQ

SiteHound by Firetrust

Firetrust introduces the SiteHound Toolbar - the safe way to browse the Internet. With SiteHound, when you browse the Internet, you're shown a warning page every time you go to a site which is a known scam, potentially loads viruses or spyware on to your computer, has questionable content or anything you would not consider reasonable. You are shown a warning page with information about that site. From there you can choose to enter the site or go back. SiteHound is a free add-on to Internet Explorer. (Users of Firefox - a version for you is coming soon.) SiteHound's comprehensive database gathers the knowledge from other users and respected experts from the online security community to tell you which sites are real and which are bogus.

SiteHound will alert you when you enter a site which is known to contain:
  • Fraudulent claims or scams
  • Offensive material
  • Security vulnerabilities
  • Spyware or Adware
  • Spam related material
  • or other content deemed to be unsafe
Specifically, SiteHound blocks these categories:

• Adult • Spyware • Spam Advertising • Phishing • Possible scam or fraud • Misleading or False Advertising
• Pharming • Rogue or Suspect Product • Adware • Malware or Virus

System Requirements:
Internet Explorer 5.5+ and Windows 95/98/NT 4/ME/2000/XP

Product Info & Download: SiteHound Toolbar

For advanced users : ProcessGuard

ProcessGuard blocks rootkits, prevents spyware, guards your computer from DLL trojans...
For more information take a moment to read the Introduction and the Known Attacks information pages.
You can download Process Guard here

For advanced users : System Safety Monitor

System Safety Monitor (SSM) allows you to track down Microsoft Windows operating system activity in real-time and to prevent undesirable actions from various malware and spyware programs. SSM's main goal is to discover and block malicious actions of any application.
For more information take a moment to read the Main features of the program.
You can download SSM here

Use an AntiVirus Software

It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future. See the link below for a listing of some online & their stand-alone antivirus programs.
Computer Safety On line - Anti-Virus
http://www.malwareremoval.com/forum/viewtopic.php?p=53#53

Update your Anti Virus Software

It is imperative that you update your Anti virus software at least once a week (Even more if you wish). If you do not update your anti virus software then it will not be able to catch any of the new variants that may come out.

Use a Firewall

I can not stress enough how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly. For an article on Firewalls and a listing of some available ones see the link below.
Computer Safety On line - Software Firewalls
http://www.malwareremoval.com/forum/viewtopic.php?p=56#56
A tutorial on Understanding and Using Firewalls can be found here

Additional Information

For more information about Spyware, the tools available, and other informative material, including information on how you may have been infected in the first place, please check out this link.

A very nice collection of tutorials is available at Bleeping Computer
http://www.bleepingcomputer.com/tutorials/

Finally, after following up on all these recommendations, why not run Jason Levine's Browser Security Tests ?
They will provide you with an insight on how vulnerable you might still be to a number of common exploits.
http://www.jasons-toolbox.com/BrowserSecurity/

Happy surf. :)

Kim
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Kimberly
MRU Teacher Emeritus
 
Posts: 3505
Joined: June 15th, 2005, 12:57 am

Unread postby skinton » February 12th, 2007, 1:03 pm

Kimberly wrote:
Consider upgrading to Windows XP Service Pack 2, more information can be found here:
http://www.microsoft.com/athome/securit ... hoose.mspx
______________________________

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Windows, Internet Explorer and Microsoft Office Updates

Visit Microsoft's Windows Update Site frequently. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

Make your Internet Explorer more secure
  1. From within Internet Explorer click on the Tools menu and then click on Options.
  2. Click on the Security tab
  3. Click the Internet icon so it becomes highlighted.
  4. Click on Default Level and click Ok
  5. Click on the Custom Level button.
    • Change the Download signed ActiveX controls to Prompt
    • Change the Download unsigned ActiveX controls to Disable
    • Change the Initialise and script ActiveX controls not marked as safe to Disable
    • Change the Installation of desktop items to Prompt
    • Change the Launching programs and files in an IFRAME to Prompt
    • Change the Navigate sub-frames across different domains to Prompt
    • Internet Explorer 7 users : Check all other items and make sure that they meet the (recommended) setting when applies.
    • When all these settings have been made, click on the OK button.
    • If it prompts you as to whether or not you want to save the settings, press the Yes button.
[*]Next press the Apply button and then the OK to exit the Internet Properties page.

Happy surf. :)

Kim



Kim,

Thak you again for all your efforts. The wife's computer is much happier now, and so is the wife :lol: .

I updated to XP SP2 and did all of the Microsoft updates. The computer is behind a hardware firewall and now has a hosts file running. Norton antivirus is installed and running now. The system retore has been reset.

THANKS!!!!

Shane
skinton
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Posts: 28
Joined: December 19th, 2005, 6:11 pm
Location: Ohio

Unread postby Kimberly » February 12th, 2007, 5:53 pm

Hello Shane,

You're welcome, glad we could help you. Pleased to see that your wife is much happier now (god knows it's hard when she's not happy ... :D )

Take care and happy surf. :)

Kim
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Posts: 3505
Joined: June 15th, 2005, 12:57 am

Unread postby NonSuch » February 13th, 2007, 4:46 am

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